- 整體 1
- 食物 2
- 服務 1
- 氛圍 1
I use to love this place, but no longer.
Last Dec. we waited 2.5 hours for 2 garden burgers and fries, that arrived soggy and cold. I chalked it down to being an extra busy night and gave them the benefit of the doubt, and decided to try again when they were less busy.... boy was I wrong. Went there again, this Sunday afternoon. Place was not busy, maybe 3 other tables. While the wait wasn't as long it was a good 40 min, which I could have understood, if the food didn't, yet again, arrive cold and salted fries after ordering no salt.
Then after asking for a to-go box and a dessert to go, our waitress, Zoe, goes on break. Granted that is fine, she should go on a break if needed, but that doesn't mean your customers are on a break too, especially when you know they're ready to leave having asked for a box. That is on management, they should have taken over, got the dessert and cashed us out.... NOPE! We waited for 15 minutes until we finally went to the counter and asked the manager who rudely snapped "I had to send her on a break, what to you expect? We'll get to you, go back to your table." I expect you to still serve your customers and not talk to me like I'm your child you are berating in the grocerystore... not unreasonable IMO. So I go grab my stuff from my table and return to pay because I don't want to spend another minute in this place. The waitress is finally off her break so I flag her down to pay, and tell her to cancel the dessert, to which she replies "that's good because I was coming to tell you we're out of that, I just found out." So I order it, and you went on break before putting it in? Very poor service. A shame too because I have been enjoying McMinnamins restaurants since the 1980s. Looks like they are no longer enjoyable, at least not this one. Save yourself time, money and hassle, there's better places in Tacoma, ones that actually care whether or not you have a good time.