McLoone's Boathouse

McLoone's Boathouse reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tara

   New York City1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation for Mother's Day weeks in advance, as we wanted to secure a table for the special occasion. When booking on OpenTable, I was given the option of standard a la carte or buffet. We discussed it and decided that we were not interested in the buffet, as we have some food restrictions which would significantly limit our options with a buffet. Having eaten at this restaurant before, and having looked at the menu, we knew that there would be a la carte options. Therefore, we chose the a la carte. Satisfied with this option, we booked a table for three people. When we got there, we were taken to a tiny table for two people that was in a high traffic area, right by the server station. When I explained that I had made a reservation for three people weeks in advance, I was told that a third chair could be added to the table. That was not acceptable, as the table itself was too small to accommodate plates for three people and since it was in such a high-traffic area, it was already too crowded. I said that I would have understood if we had just walked in, but that I expected to be accommodated for three people, since I had made a reservation for such well in advance. We then had to walk back to the hostess area to wait for a resolution. We were finally told that another two-top could be added to the table to create a sufficient amount of space. Although it was still an awkward area, with the servers' behinds right next to the face of one of the people in our party every time they had to enter an order, we accepted this resolution. The server explained that although another customer had also said the same thing about previously selecting a la carte, buffet was the only option on this day. I said that I wasn't going to pay $50 or so person when we couldn't eat most of the food on the buffet. A manager came and lied, gaslighted us, told us there was never an a la option option. We had to leave after much hassle and rush to find an alternate place to eat.
   

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2. L

   Lisa

   New Jersey2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Mother's Day buffet dinner was at 5:00 pm and we were seated promptly. The table seemed clean but not prepared. We had to "flag" down a waiter to get water after waiting 20 minutes at the table. The waitress was friendly and appeared to be responsible for more tables than a person could possibly handle. The restaurant was over booked, I don't understand why, they charge you $25 per person upon making a reservation. Crowds of people throughout the restaurant standing and waiting for a table. Honestly, felt like we were in a cafeteria. We got in line for the buffet, the waitress told us they had just put fresh food out. There was not fresh trays out nor anyone helping with the serving, everyone touching the tongs and the tongs falling in and touching the food. Very unsanitary! No hot food to be found, lukewarm at best. The french fries were stale. No ham, no salad, dressing, food replacement timing was completely off. I expect an establishment that runs buffets for this long should have it perfected.
   

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3. N

   Nicole

   New York City3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed Mother’s Day Brunch. Thank you to the staff for making the experience pleasant!
   

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4. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Went to McLoones for Mother’s Day and it was a zoo!! Never again. I made reservations a month in advance and called to check if I could move my time up - they said it was sold out and they started taking a waiting list. When we arrived, there was so many people standing outside and the front lobby was packed. It was a fire hazard. They were taking walk-ins so reservations were getting pushed back by up to half an hour. When we finally got seated and got to the buffet, the food trays were empty, no plates available and people were standing around everywhere. For a venue that is usually good for Sunday brunch, this was extremely disappointing. I had to complain to a manager for them to finally refill the food trays. Suggestion for future big events - limit the walk-ins so that patrons that make effort to make reservations in advance have a pleasant experience.
   

   McLoone's BoathouseResponded 2 days ago

   Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. It is our goal to provide every guest with a memorable dining experience, and it is clear we fell short in your case. Please know that we take your feedback seriously and are using it to improve our service and dining experience. We would love the opportunity to make it up to you and restore your faith in us. If you decide to give us another chance or to just talk about this, please feel free to reach out to me directly at 862-252-7108, and I will personally ensure that your next visit is exceptional. Thank you once again for your feedback, and we hope to welcome you back soon. Warm regards, Deanna McBain General Manager McLoone's Boathouse
   

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5. D

   Dayle

   New York City25 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   We were seated and sat waited 20 minutes I had to get up and ask to even get water. I think his name was Christian it was not even his section but he was kind enough to serve our table. We were seated at 8pm left the restaurant at 1015 that’s crazy clearly there is too much being put on the staff. The manager did not even seem to care and looked right at our table. Just disappointed as we truly do like this restaurant.
   

   McLoone's BoathouseResponded 2 days ago

   Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. It is our goal to provide every guest with a memorable dining experience, and it is clear we fell short in your case. Please know that we take your feedback seriously and are using it to improve our service and dining experience. We would love the opportunity to make it up to you and restore your faith in us. I am going to send you a separate private email in regards to this. Thank you once again for your feedback, and we hope to welcome you back soon. Warm regards, Deanna McBain General Manager McLoone's Boathouse
   

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6. E

   Eric

   New York City1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The absolute worst service I have ever experienced. 45 minutes before they even offered water or took our drink order. The table was never cleared of appetizer plates or consumed beverages. We had to dine amidst the ridiculous clutter. The only thing they managed to do quickly was to bring the check so they could go home.
   

   McLoone's BoathouseResponded 2 days ago

   Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. It is our goal to provide every guest with a memorable dining experience, and it is clear we fell short in your case. Please know that we take your feedback seriously and are using it to improve our service and dining experience. We would love the opportunity to make it up to you and restore your faith in us. I am going to send you a separate private email in regards to this. Thank you once again for your feedback, and we hope to welcome you back soon. Warm regards, Deanna McBain General Manager McLoone's Boathouse
   

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7. c

   craig

   Philadelphia8 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a 730 reservation and arrived at 731 waited for others in line and checked in with the hostess who asked if we wanted inside or out - told her inside like I had Checked off online, then if we wanted a hi top or table - table, said ok. Waited on the side for 10 minutes with no communication- asked what was going on - asked name again and then sat 2 mins later at a table that had no water glasses or silverware and waited 10 mins while no one came by and acknowledged our presence - got up and walked out unnoticed / went 5 mins away and had a great meal with great service.
   

   McLoone's BoathouseResponded 2 days ago

   Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. It is our goal to provide every guest with a memorable dining experience, and it is clear we fell short in your case. Please know that we take your feedback seriously and are using it to improve our service and dining experience. We would love the opportunity to make it up to you and restore your faith in us. I would love to speak more on this if you would give a call directly at 862-252-7108, I would love to try to make this up to you. Thank you once again for your feedback, and we hope to welcome you back soon. Warm regards, Deanna McBain General Manager McLoone's Boathouse
   

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8. K

   Kelly

   New York City7 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate, our server, went above and beyond! The food was made to order.
   

   McLoone's BoathouseResponded 2 days ago

   Hello, Thank you so much for sharing your experience with us! We are so happy that you enjoyed yourself and can not wait to see you again next time! Warm Regards, Deanna McBain General Manager McLoone's Boathouse
   

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9. J

   Jamie

   New York City3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   McCloone's service has decreased in value significantly in the past few years. We sat outside and they could not be more disorganized. We waited 30 minutes for our drinks and they came out wrong. Then, we ordered new ones and they brought us the same ones as the first time stating that they didn't have the ingredients to make the drink we ordered, but instead of telling us that they just kept bringing us the wrong drinks. We didn't have any plates or set ups when the appetizers came. Then, we had to buss our own table and bring our appetizer plates and everything to the bar as everything was piling up and no one was clearing the table. The bartender then let the dirty plates sit on the bar for the entire time we were there. None of the staff for the outdoor area had any idea what was going on. It was extremely disappointing. Food and ambiance is great but service is ABYSMAL.
   

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10. A

    Angelie VIP

    New York City29 reviews

    5.0

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I love coming here for the good food, lake view and activities next door. The fish tacos, burgers and salads are great. The restaurant is next to a lake with a walkway, playground and paddle boats. It’s also within walking distance of g distant to the Turtle Back Zoo.
    

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