Max's Tavern

4.4
1702 reviews
icon/ic_price_rangeCreated with Sketch.
$31 to $50
icon/ic_cuisineCreated with Sketch.
American
Located at the Naismith Basketball Hall of Fame in Springfield, MA, Max's Tavern is open daily for lunch and dinner and features an innovative menu of contemporary American cuisine including some of Max's favorite "Chop House" classics. Whether you are a sports fanatic or a dining enthusiast, complete your next tour of the Hall of Fame with a trip to Max's Tavern.
What 1702 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.3
service
4.4
ambience
4.0
value
Noise · Moderate
89% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
NG
1 review
Dined 2 days ago
Overall 2food 3service 5ambience 3

For a 50+ dollar filet mignon to come out on a plate with absolutely no attempt at plating(I.e. a hunk of meat and a ice cream scoop of potatoes) absolutely isn’t worth the price.

Report
Helpful
OT
New England
6 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Was excellent- we started at the bar and the bartenders were great and then headed to the dining room. Excellent food and great service

Report
Helpful
JR
New York Area
12 reviews
Dined 3 days ago
Overall 3food 4service 4ambience 4

Valentine’s Day. Not the best time to go out to ANY restaurant, but Max’s Tavern has been our choice for two recent VD dinners. Both times they had difficulty supporting our 8pm reservation and sent us to the bar to wait 15-20 minutes. Service was fine, but since we were most likely towards the end of the rush, it was not their “A” game. On a positive note, when there is the rare but inevitable mistake, corrective measures are quick and painless. A short visit by a manager with complementary desert as an apology was a nice recovery. I love the ambiance and menu, but will try to return on a day without a V in it!

Report
Helpful
OT
New England
4 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 4

Great dinner with attentive service.

Report
Helpful
SR
New England
1 review
Dined 3 days ago
Overall 2food 3service 3ambience 2

I've been several times and will chalk this poor experience up to being Valentine's day. However, I'm disappointed nonetheless. The lobster bisque was lukewarm, we were denied substituting a chopped salad for the offered Caesar salad and the steak was tough. Overall, the only benefit of going out on valentines day was not having to do the dishes.
What made it comically bad was the couple across from us who should have gone to a motel instead of a restaurant. I would have appreciated the manager if there was some attempt to rein in the ridiculous display of these love birds.

Report
Helpful
JS
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

Best Valentine’s Day dinner I ever had!!! Will return.

Report
Helpful
SS
New England
1 review
Dined on February 10, 2019
Overall 3food 4service 2ambience 4

Unfortunately, the restaurant was short staffed and our server made no attempt to hide her displeasure in having to work extra hours. She was bordering on rude. Our meals were very good. 2 in our party had the double cut pork chop. It was extremely delicious. I had the lobster risotto. It was ok. The seafood was overcooked.

Report
Helpful
JW
San Francisco
1 review
Dined on February 10, 2019
Overall 2food 2service 3ambience 2

They had a prime rib special.....they could not cook a medium ! Sent back once....came back almost the same .....rare as can be. First time there I got ripped off with their bone-in rib eye. Tiny cut not worth over $40. Creamed spinach has no cream....just a dried piece of cheese on top. Buyer beware

Report
Helpful
KN
1 review
Dined on February 10, 2019
Overall 2food 4service 1ambience 3

We used to love Max’s! Haven’t been in a while. It sure has changed. First of all, the menu has changed and is very small and limited. Not a lot of choices. Secondly, our service was awful. We were told four times “will get your bread right out”! We had to ask for our drinks twice. Our appetizer came before our cocktails did. My husband asked for lemon and lime in his vodka soda....didn’t have either. Asked waitress if she could bring him one. Again, asked twice and finally grabbed a different employee walking by for it. Head chef was yelling out orders in a very loud voice over and over “put a lobster on, out a filet on, over and over”. I’m sorry but when I have a chance to go out to dinner without my children with my husband, I don’t care to hear yelling. Overall, highly disappointed in the entire experience. We had heard from others that it had gone down hill but just couldn’t believe it, until we saw first hand. Very disappointing. :(

Report
Helpful
L
1 review
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

Everything was amazing! Especially the service! Ali, Michael, Matt, and the Manager Mr. Paradise know what true customer service is. They were friendly and made our night out enjoyable.

Report
Helpful
NC
New York Area
11 reviews
Dined on February 7, 2019
Overall 5food 5service 5ambience 5

Great waiter

Report
Helpful
SM
New England
1 review
Dined on February 1, 2019
Overall 4food 5service 4ambience 4

I have dined at Max's several times, and it's always been a good experience. Food is good, well Waitstaff are friendly and attentive, but not hovering. The only issue is that the noise level can be a little annoying, especially when the restaurant is full.

Report
Helpful
T
1 review
Dined on February 1, 2019
Overall 4food 5service 5ambience 4

I brought an out of town guest who is a Ruth’s Chris devotee... He was very pleased!

Report
Helpful
MR
1 review
Dined on January 31, 2019
Overall 5food 5service 5ambience 5

One of my favorite places to go for a night out or for a business lunch. Was very sad that you no longer offer the mussels w/ chorizo. That was one of my favorite dishes.

Report
Helpful
C
New England
15 reviews
Dined on January 30, 2019
Overall 3food 4service 4ambience 4

Max's is always good, no matter which Max you visit. The food is always very good and the staff is always attentive. It's always good to go to Max's!

Report
Helpful
PA
Caribbean
6 reviews
Dined on January 30, 2019
Overall 5food 5service 5ambience 5

Awesome as usual! Never dissatisfied with Max’s for dinner.

Report
Helpful
M
New England
2 reviews
Dined on January 27, 2019
Overall 4food 5service 3ambience 4

Food was fantastic, as always. Server seemed a bit depressed and low energy which was a bit odd. Other staff who delivered food or checked on us were more upbeat and what is expected. Great night out anyway!

Report
Helpful
OT
New England
1 review
Dined on January 27, 2019
Overall 3food 4service 4ambience 4

Only major complaint was that we weren’t seated until
After 8 for a 7 reservation. Everything else was good.

Report
Helpful
AL
Calgary
11 reviews
Dined on January 26, 2019
Overall 5food 5service 4ambience 5

We liked Max's so much Thursday night, we returned on Saturday night. Great both nights, busier Saturday as would be expected. Server friendlier on Thursday, but then not as busy. Seafood both nights.

Report
Helpful
OT
Orlando
1 review
Dined on January 26, 2019
Overall 1food 1service 3ambience 4

Food was served cold, it was sent back 2x and was still cold. The 3rd time we gave up. The mgr did the right thing and and did not charge us. The excuse was they were very busy and there was a new chef. I work in the hartford area and have eaten at all Max restaurants and usually the food is excellent . I will not go back to Max s Tavern!

Report
Helpful
H
Washington DC
18 reviews
Dined on January 25, 2019
Overall 5food 5service 5ambience 5

Birthday dinner with my husband. Never a bad experience at Max Tavern!

Report
Helpful
AL
Calgary
12 reviews
Dined on January 24, 2019
Overall 5food 5service 5ambience 5

Great food and another great Open Table recommendation

Report
Helpful
M
New England
12 reviews
Dined on January 23, 2019
Overall 5food 5service 5ambience 5

Always a good choice for a nice meal in a professional setting. Skilled waitstaff, good quality food and plenty of free adjacent parking. My reservation was ready on time.

Report
Helpful
DR
1 review
Dined on January 19, 2019
Overall 4food 2service 5ambience 4

It was our first time dining here and unfortunately I wasn’t to impressed with my meal. My prime rib was under cooked and very chewy. The Mac and cheese was so over cooked that the cheese was not creamy but hard, and the noodles were so crunchy due to it being over cooked in the oven.
Lastly I want to add that the waitress was very nice and did an amazing job.

Report
Helpful
S
New England
10 reviews
Dined on January 17, 2019
Overall 4food 4service 4ambience 3

My Filet Mignon and sautéed mushrooms were prepared perfectly

Report
Helpful
SM
New England
2 reviews
Dined on January 16, 2019
Overall 5food 5service 5ambience 4

Food was good, reasonably priced. Service was excellent. Noise level is okay, but on the high side.

Report
Helpful
PA
Caribbean
7 reviews
Dined on January 13, 2019
Overall 5food 5service 5ambience 5

Excellent as usual! Service was outstanding. Food was delicious. Max’s Tavern never disappoints.

Report
Helpful
BM
1 review
Dined on January 13, 2019
Overall 5food 5service 5ambience 4

We went for the prime rib special. The baked onion soup and Caesar salad were both excellent. The prime rib was very good and a nice portion. The desserts were very ample in size and both excellent.

Report
Helpful
OT
New England
1 review
Dined on January 13, 2019
Overall 5food 5service 5ambience 5

Max’s is always great.

Report
Helpful
K
New England
39 reviews
Dined on January 12, 2019
Overall 5food 5service 5ambience 5

Service was great. We had lunch and lingered. All the dishes were cooked perfectly. Thank you Max ... you are always reliable & delicious

Report
Helpful
U
New York Area
104 reviews
Dined on January 8, 2019
Overall 5food 4service 5ambience 5

An ideal place to meet friends for lunch or dinner. The food is always very good, and occasionally excellent, depending on what you order. Seafood, pasta dishes and salads are all well prepared and presented. A well stocked bar. Convenient free parking.

Report
Helpful
S
New England
23 reviews
Dined on January 6, 2019
Overall 5food 5service 5ambience 4

Both of us had the bone in filet., Yummy!
Cooked perfectly, nice flavor.
Chocolate cake, delicious!
Great service and drinks!

Report
Helpful
OT
New England
18 reviews
Dined on January 5, 2019
Overall 2food 1service 3ambience 4

This was my fourth time in my last five visits that my steak was severely undercooked (Raw). I don't understand how a steakhouse can't get the meat temp correct. I was told that the kitchen staff was new, but it hasn't seemed to change from the "old" kitchen staff. On top of everything else, the chef at the kitchen pass, the food runner and anyone else in the "chain of food custody" should learn some basic quality control. Buy some meat thermometers or teach the staff how to tell the doneness of meat to the touch. NO EXCUSES!!

They didn't charge me for the steak on any of the four occasions but I would really like to pay for my meal and get it right.

Report
Helpful
DT
New England
12 reviews
Dined on January 5, 2019
Overall 4food 3service 4ambience 5

Were seated but waited for someone to come wait on our table. Waiter asked if someone came we said no so he took our drink order. Fish and chips came and fish was raw so it was returned. They were very apologetic delivered again and was very good. Bill came and they didn’t charge us for the fish.

Report
Helpful
DB
New England
1 review
Dined on January 4, 2019
Overall 4food 5service 5ambience 4

Food and service were excellent.. A must visit if you are in the area.

Report
Helpful
SM
1 review
Dined on January 1, 2019
Overall 4food 5service 2ambience 4

Maxs never disappoints. Unfortunately, the service on this day was not what I’m used to at Maxs. For being NYE it was early enough to where it wasnt busy, but we waited a long time for drink reorders and our check at the end of our meals. This was the reason we skipped dessert.

Report
Helpful
j
1 review
Dined on January 1, 2019
Overall 5food 5service 5ambience 5

Food was fantastic. Service was great. Dakota was our waitress. She was one of the best servers I have ever had at a restaurant!

Report
Helpful
EL
New York Area
1 review
Dined on December 25, 2018
Overall 5food 5service 5ambience 5

Christmas Eve dinner was great!

Report
Helpful
OT
New York Area
1 review
Dined on December 24, 2018
Overall 5food 4service 5ambience 4

Christmas Eve

Report
Helpful
OT
New York Area
1 review
Dined on December 24, 2018
Overall 5food 5service 5ambience 5

We were a group of 5 with one gluten free guest. We felt much very cared for and our meals were excellent!

Report
Helpful
1
2
3
43

Tweets by Max's Tavern