Max's Tavern

4.2
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1859 Reviews
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$31 to $50
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American
Located at the Naismith Basketball Hall of Fame in Springfield, MA, Max's Tavern is open daily for lunch and dinner and features an innovative menu of contemporary American cuisine including some of Max's favorite "Chop House" classics. Whether you are a sports fanatic or a dining enthusiast, complete your next tour of the Hall of Fame with a trip to Max's Tavern.
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Tuesday, December 24, 2019

What 1859 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.3
service
4.3
ambience
3.8
value
Noise · Moderate
79% of people would recommend it to a friend
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OT
New England
2 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Service and food was excellent. Steaks were cooked perfectly to medium rare.

SW
Miami
1 review
Dined 5 days ago
Overall 3food 2service 3ambience 3

server was very nice - but they had large parties booked. Me and my friend ordered the halibut for $28. Both were dry/ overcooked and a very small portion..... maybe 3 oz - definitely not worth the money..... even if it was cooked properly. My other friend ordered the spicy tuna taco's - well what he thought was getting the yellowfin tuna (as mentioned on menu) he got something resembling canned tuna..... my other friends ordered the skirt steak and they both enjoyed their meals! bottom line - don't order the fish items on the menu - not worth the money!!

TJ
New York Area
3 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

Somethings you can just count on, the sun rising in the east, it will snow in New England and that Max's will be good. I have been coming here for more years then I care to admit and have never had a bad experience. Lunch is typically a quiet time at the restaurant and a terrific opportunity to try the food without the concern of not having a reservation in the evening. Max's is a great place to reconnect with friends and loved ones. The fact that they will split any of their salads into half portions also helps!

L
New York Area
8 reviews
Dined on September 7, 2019
Overall 3food 2service 4ambience 4

Unfortunately two out of the four of us had trouble with our order. Burger was ordered medium but came out very rear. Chicken sandwich was undercooked as well.

OT
New England
5 reviews
Dined on September 4, 2019
Overall 5food 5service 5ambience 5

We were greated in a very nice manor and immediately escorted to our both. The service and food were exceptional.

B
New England
4 reviews
Dined on September 4, 2019
Overall 4food 4service 4ambience 3

Good food, many choices on an interesting menu. Service is very good and accomodating.

OT
New England
1 review
Dined on September 1, 2019
Overall 4food 4service 5ambience 4

A go to restaurant for us that is consistently good. No longer the best steakhouse in town, but it is affordable, high quality, and usually not so hard to get a table

U
New York Area
106 reviews
Dined on September 1, 2019
Overall 5food 4service 5ambience 5

We were introducing our friends, from the other end of the state, to Max's. The service is always congenial and the food and preparation of high quality. I would give them five stars, but i thought the cole slaw with my fish and chips a bit bland.

CP
New England
1 review
Dined on August 31, 2019
Overall 4food 3service 2ambience 4

The food tasted great, but was just a little...off. The asparagus was underdone (and I don’t like it mushy, but it was really “rare”), and the filet that I ordered medium was quite a bit under medium. The service was lackluster- we got seated outside and the waiter took our drink order, never brought the bread basket, and then really only came back out to say “do you know what you want?” And then to bring the food. I was lucky to get a second glass of wine when he came out with one of the sides that was delayed. Ordered creme brûlée and coffee and the coffee came on a good ten minutes after the dessert. Overall, the food tasted good and I would go back.

JF
New England
1 review
Dined on August 30, 2019
Overall 5food 5service 5ambience 5

Host was friendly. Didn’t have to wait long at all. Drinks and apps were provided in a timely manner. Dinner followed up with proper timing as well.

US
New England
100 reviews
Dined on August 30, 2019
Overall 2food 2service 2ambience 2

Disappointing all around. Patio outside is nice but groups vary from louder HH to casual groups to family dinners. Then they add a singer to the mix who goes from song to song where the volume is background music (nice) to soul and then loud anthems - figure it out people!

Service was pleasant but very slow. Server recommended we place our apps and main meals at same time which still took 2.5 hrs. The other table only orders apps and then had to chase waitress down to get their order placed and were delayed.

Multiple times the staff, including the manager were delivering food to the wrong tables. Milling about as if they didn’t know which table to bring food to. Also, they repeatedly reached across other dinners to place food on the table when they could have easily walked around.

The food was ok. We had the calamari and the bruschetta - calamari was good but bruschetta was two huge slices which required cutting and then an odd assortment of toppings with little tomato. We had the pork chop & fish & chips (good) but the smoked cauliflower with chimichurri was not - the chimichurri was bitter and not very green ? We also had the scallops which were ok. Not very flavorful.

Then they had a fresh strawberry shortcake for dessert and one of our party doesn’t like the whipped cream so we asked for it on the side. One of the staff delivered them and said “now who doesn’t like whipped cream?” Clearly a joke attempt but didn’t go over well.

Not a great Max night.

GJ
1 review
Dined on August 30, 2019
Overall 4food 5service 5ambience 5

We have been going here at least once a year for many years. We have never been disappointed with a meal or the service here. The cost, however, will limit our visits.

JM
Las Vegas
1 review
Dined on August 30, 2019
Overall 5food 5service 5ambience 5

Excellent food and great service. A little pricey but worth it..

DD
Philadelphia
14 reviews
Dined on August 28, 2019
Overall 5food 5service 5ambience 5

Food and service was great- steaks are highly priced for the area, so not an everyday restaurant. Will definitely go back

BC
New England
1 review
Dined on August 28, 2019
Overall 5food 5service 4ambience 4

Excellent food especially the fillet mignon. Always consistently good food and reasonably priced considering the menu.

r
1 review
Dined on August 23, 2019
Overall 3food 3service 3ambience 4

Love max burger and was excited to try max tavern. Was disappointed- food was just okay and pricey for what we got. Waitress was loud and thought she had a good sense of humor- humor was off putting

Max's Tavern
Responded on August 25, 2019

Thank you for the review, I am happy you came in to try the restaurant and I apologize your experience was underwhelming. We should have recognized the humor was off-putting to you and stopped using it. I hope you decide to come in again and join us in the future, and if so please contact me directly and I will be happy to ensure you have a great dining experience. My apologies and thank you, John Thomas 4137466299

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OT
London
4 reviews
Dined on August 22, 2019
Overall 5food 5service 5ambience 5

Always good

M
New York Area
1 review
Dined on August 21, 2019
Overall 3food 3service 4ambience 4

Was very surprised restaurant called Max Tavern but was told tavern menu not available in dining room
Was able to order a burger, not cooked properly, all 3 of them for our table

Max's Tavern
Responded on August 25, 2019

Dear Michael, Thank you for dining with us. I apologize, there is no excuse for the temperature not being what you ordered, we should get this right every time. As far as the menu is concerned we offer the happy hour items in the tavern or bar area and on the patio and our dinner menu for the dining room. I'm sorry we did not offer you a seat in one of these sections. Feel free to contact me directly for any future visit and I will ensure you have a great experience. John Thomas 4137466299

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OT
1 review
Dined on August 21, 2019
Overall 5food 5service 5ambience 4

Surprise BDay was great

p
1 review
Dined on August 21, 2019
Overall 1food 1service 1ambience 2

I go to Max's Tavern quite a bit but this was the worse ! Our server Joshua was horrible. He never gave us the specials for the evening. Food I feel has gone down hill too. I won't be returning!

Max's Tavern
Responded on August 25, 2019

Dear Pamela, I am so sorry to hear you did not enjoy your experience. Joshua is generally a great server, I am embarrassed to find that he was not great for you and your guests. I hope you will reconsider joining us in the future. Please feel free to contact me directly if I can do anything to make this up to you. My sincere apologies for this experience, John Thomas 4137466299

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S
San Diego
7 reviews
Dined on August 18, 2019
Overall 4food 4service 3ambience 4

Great place for a nice meal in Springfield! Food is awesome, great atmosphere, good music. Service was a little lacking on this visit. Server didn’t remove the wine glasses after we ordered cocktails making the table a little fuller than it needed to be , the manager recognized it and took them away. We also had to ask for steak knives, all 4 of us ordered beef of some kind. While the prime rib is tender, a butter knife doesn’t quite do the job! Overall a very nice restaurant!

ML
New York Area
1 review
Dined on August 18, 2019
Overall 5food 5service 5ambience 5

Our waitress was awesome! So sweet, took such great care of us! We sat outside and had the place to ourselves. Would definitely go back!

AM
1 review
Dined on August 17, 2019
Overall 2food 3service 1ambience 3

My party of four dined on Saturday, 17 August. It was a quiet evening in the restaurant as far as patrons. There was a man having a 50th birthday party in the room next to where we were sat and the noise made the experience less than enjoyable. So did the fact that when they brought me my filet mignon they dropped it in my lap and then proceeded to gaffe in their apology. I spent over $200 for our meal that evening and was less than impressed with our service. Especially after dropping my plate in my lap and ruining my leather purse with plate grease. Lastly, we overheard a pair of waitresses discussing their dislikes of the job and the things they were going to do that night in a bit of racy detail.

r
New York Area
15 reviews
Dined on August 17, 2019
Overall 4food 4service 4ambience 4

Consistently good with excellent service

CD
1 review
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Favorite restaurant. Sat outside on a Friday night for dinner. Had a really nice dinner. I just wish there were more vegetarian options as I’ve recently stopped eating meat. Found it hard to order. I had the cauliflower steak and it was a nice option just a little to Smokey flavor.

m
New York Area
2 reviews
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Every time we have visited Max's Tavern, the service has been exemplary, and this visit lived up to our expectations. The food was excellent, and the server was always available, but not intrusive. We enjoy coming, and never hesitate to bring important guests with us, whether friends or business associates.

RA
New England
2 reviews
Dined on August 13, 2019
Overall 5food 5service 5ambience 5

My wife took me here for my birthday. We seem to go to Max's for all our special occasion celebrations. We have never been disappointed with the service, the food or any other aspect of our evening ! Highly Recommend Max's Downtown !

OT
New York Area
1 review
Dined on August 10, 2019
Overall 3food 2service 3ambience 4

Flavors with pork chop and with cod were overdone or like the chef is trying to hard to be cool. Pork was dry. Bananas foster was worst I’ve ever had. Ice cream was just terrible and sprinkles were from “store”. The ban as were just raw. Just a terrible dessert and did not capture the true bananas foster flavor.

LC
New England
1 review
Dined on August 10, 2019
Overall 4food 4service 5ambience 4

Always a great night when we treat ourselves to Max's. Our server was awesome! Love the new choices on the menu!

TK
1 review
Dined on August 7, 2019
Overall 3food 3service 2ambience 2

Service was inattentive at best. Drink order wrong twice. On a random Wednesday at 7:15 they were out of the swordfish special, rib eye, Prime rib, and an appetizer. Our fish order came out very undercooked and had to be sent back. My steak was ordered medium rare and was much closer to just medium.

That said, the sweet corn summer squash soup was very good and the buttermilk cauliflower appetizer exceptional.

Overall, very unimpressed and we find very little reason to go back.

JD
1 review
Dined on August 5, 2019
Overall 5food 5service 5ambience 5

Josh was our server and did a great job.....very professional and willing to meet our needs (special dietary issues) and request (birthday).

K
New York Area
1 review
Dined on August 4, 2019
Overall 5food 5service 5ambience 5

Everything was very good except I had received an email about a dinner for two special but it was at Max in Hartford

PR
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

Delicious dinner.....nice ambience....server very attentive

L
1 review
Dined on August 1, 2019
Overall 5food 5service 5ambience 5

Food was fantastic service was outstanding sitting outside on a beautiful night doesn’t get any better than that

MM
New England
2 reviews
Dined on July 27, 2019
Overall 5food 4service 5ambience 5

We love Max's - the food is always consistently good and service is excellent. This time the steak was undercooked - never an issue for me but medium well requested by another and he got closer to rare.

DW
1 review
Dined on July 27, 2019
Overall 4food 3service 5ambience 4

When you compare the quality of the food to the price, there leaves much to be desired. I ordered prime rib that was very fatty and tough. My wife had monk fish which she said was good but not great. Even my baked potato was just average. We were there on a Saturday night and the place seemed half empty. Not sure we will be going back as there are much better options for dinner.

M
New England
15 reviews
Dined on July 22, 2019
Overall 4food 4service 5ambience 5

Always good food and nice place for a business meeting. Wait staff is well trained and very professional.
Food is pricy, but not too many alternatives in this area.

KL
San Francisco
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 4

Awesome service, good food a very pleasant dining experience. Would recommend to all my friends. Have a great summer!

OT
New England
1 review
Dined on July 20, 2019
Overall 4food 3service 5ambience 3

Service was excellent. Steak not cooked to order. had to send it back twice for them to get it right.

f
New York Area
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 4

I was pleasantly surprised with the menu, good quality, atmosphere, service and beer. Being a chef myself, I love when I find a new place that interests and attracts me. Looking forward to try their other restaurants! We went with the kids and they loved the food as well! Absolutely recommend it!

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