Max's Tavern

4.3
1787 reviews
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$31 to $50
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American
Located at the Naismith Basketball Hall of Fame in Springfield, MA, Max's Tavern is open daily for lunch and dinner and features an innovative menu of contemporary American cuisine including some of Max's favorite "Chop House" classics. Whether you are a sports fanatic or a dining enthusiast, complete your next tour of the Hall of Fame with a trip to Max's Tavern.
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Sunday, June 16, 2019

What 1787 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.3
service
4.3
ambience
4.0
value
Noise · Moderate
86% of people would recommend it to a friend
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OT
New York Area
1 review
Dined 3 days ago
Overall 3food 3service 4ambience 3

It was a very busy day. The server was trying but the kitchen could not keep up. Other visits have been great.

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i
New England
1 review
Dined 5 days ago
Overall 3food 3service 3ambience 3

restaurant was convenient to our venue, food was tasty, but a bit over priced. don't anticipate coming back to springfield, so most likely will not return. i think we could have found comparable food at other establishments in area. it was good food, but not anything special....

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m
New England
10 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

We had a wonderful meal, food was excellently prepared and service was spot on.

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M
New England
14 reviews
Dined on May 15, 2019
Overall 5food 5service 5ambience 5

Very good food, nicely trained wait staff, adjacent free parking; Food overpriced.

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DH
Detroit
1 review
Dined on May 14, 2019
Overall 3food 3service 5ambience 4

Tonic water was flat. Mussels smelled a little old and about ten didn’t open when cooked. Not the first time I’ve been here and previous experiences were a lot better, so I’ll chalk it up to a bad night. Our waitress was a trainee, but was awesome!

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BF
New York Area
3 reviews
Dined on May 13, 2019
Overall 3food 4service 3ambience 3

We arrived on the evening of a major exposition at the Eastern States exposition area. The result was
an overwhelmed kitchen and serving staff. They had run out of prime rib, the sole reason for our visit on a stormy night. On learning of this the manager very generously offered to buy us our substitute entrees. A terrific gesture! Food was very good although very slow in arriving. Wait staff was cheerful, helpful and
doing their best given the unusual circumstances. We'll be back on a more "normal" night for those prime ribs.

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SY
Naples
10 reviews
Dined on May 13, 2019
Overall 4food 3service 4ambience 3

Oysters and wine were great. Had to send back my French onion soup because it was not hot. Once it came back it was very tasty. Service was very good.

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RK
1 review
Dined on May 12, 2019
Overall 2food 2service 1ambience 4

My family and I went there for Mother's Day. We waited an hour and ten minutes for our food. I had to keep purchasing Shirley temples to keep my kids calm while waiting for the food. When we got the food it was cold. The waitress offered to take the food back, but I didn't think my kids would be able to sit quietly any longer. We ate it anyway. My son wasn't too hungry he had already filled up on Shirley temples.

When a waiter brought the check I noticed that three meals had been comped. I thought that was nice, but thought it was strange that a manager hadn't come to my table. Then my waitress immediately came to the table within seconds of me receiving the check asking if it was all set. My husband paid the bill. The waitress then asked if the manager had spoken to us. My husband said no. The manager came over as we were leaving.

I did feel a little funny about how my table was handled. I felt as though we were being shoved off. I had three handicapped people at my table. All three people behaved exceptionally in the restaurant. I'm proud of them.

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OT
San Francisco
10 reviews
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

Excellent service. great food and cocktails. Vegetarians happy. Steak lovers in heaven. Scallops were perfect. Great night out!

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VR
New York Area
1 review
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

Great food and great service only One flaw The diet Coke was flat

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n
1 review
Dined on May 10, 2019
Overall 5food 5service 4ambience 5

It was my first time there. Everything was excellent from the hostess to the server the food and the ambiance . Looking forward to another visit .

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GG
Phoenix
11 reviews
Dined on May 9, 2019
Overall 4food 4service 4ambience 3

Been coming here for 10+ years. Cooking and temperature of food has declined. So has the maturity and experience and knowledge of the servers. Scallops way overcooked. Steak cold. Train the people and provide oversight. Sometimes good sometimes bad. Inconsistent. Apparently some ate good on kitchen and some aren't.

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JD
New England
5 reviews
Dined on May 7, 2019
Overall 3food 4service 3ambience 4

Max’s Tavern is always a good experience. The food was very good and plenty of options. Service was pleasant but slow except when it was time to pay. The server stopped 3 times to take the check within 10 minutes of putting it down. Usually I’m fine with a quick wrap up on the check but we had not come close to finishing our drinks because they had taken so long to get.

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OT
New York Area
2 reviews
Dined on May 6, 2019
Overall 5food 5service 3ambience 5

The food was wonderful. We visited for my son’s Birthday, and the restaurant wasn’t full thankfully.
The service was decent but we waited a very long time for our check.
I’m not sure why since the restaurant was only 1/4 full.
We keep trying this place because the food is so good but the service is sometimes lacking.
We went for my Birthday last year and they forgot to put my order in. For such a high class restaurant I would expect more consistency.

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TM
1 review
Dined on May 6, 2019
Overall 5food 5service 5ambience 5

I have been going to Max's for years. I actually enjoy all the Max's restaurants.

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JR
New York Area
23 reviews
Dined on May 4, 2019
Overall 3food 5service 2ambience 3

I definitely recommend Max's Tavern for the food but the service can be a bit off....our server started off on a good note but mid way through our experience things went south. We ordered salads/soup and when finished, or needing to pack remains, our server fell short. She did ask if we were finished but when I asked for a wrap up, she completely forgot about us....so when entrees were brought to the table, we all had to juggle plates and find space. Proper timing of each course should be an important step in training servers...
I will obviously return to Max's because I always enjoy the food. Hopefully our server will be a bit more seasoned next time.

Max's Tavern
Responded on May 6, 2019

Dear Jane, Thank you for the recommendation and the review. I am happy we started off right and so very sorry that we couldn’t continue the service. There is no excuse for the lack of attention to detail and our service is usually much better than this. I am happy to see you will return and I would be happy to make your reservation personally and ensure that you have a great dining experience. My sincere apologies and thanks, John Thomas General Manager 413.746.6299

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M
New York Area
48 reviews
Dined on May 4, 2019
Overall 3food 3service 4ambience 5

I ordered a salad w/ blackened salmon. The salmon was excellent but the salad wasn't fresh. The croutons tasted stale and the lettuce looked brown. It was also overdressed. This is not what I'm used to from Max's Tavern. I had the same thing the previous week and loved it. Must have been a different chef. The hostess offered me another main course or a dessert, but we were going to Symphony, so there was no time. She promised the dessert to me the next time I dine there.

Max's Tavern
Responded on May 6, 2019

Dear Momster, Please accept my apologies for the salad, it was not perfect as you describe and that is unacceptable. I am glad you enjoyed the salmon and I hope you will return and allow me to make this disappointing experience up to you. Please let me know when you are back in town for the symphony or otherwise, I am sure my manager Alyssa or I will be happy to make your reservation and ensure a great experience. My apologies, John Thomas 413.746.6299

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GR
1 review
Dined on May 3, 2019
Overall 4food 5service 1ambience 4

Waitress was more concerned with a table of four men spending a lot of money. She kept forgetting simple requests of lemon for the water and then bread with salad. It seemed like my wife and I were a bother to her to serve. Food was very good as usual. It was just unfortunate that we were unlucky with the server.

Max's Tavern
Responded on May 6, 2019

Greg, Thank you for the review, I appreciate your feedback and critic of our service. I apologize we made you feel this way, this should never happen. I can assure you that you are a valued guest and never a bother. I hope you will allow me to make this up to you and your wife in the future; it would be my pleasure to show you the experience you should have when you visit. I am glad to hear that you enjoyed the food and I hope to hear from you soon. My apologies, John Thomas 413.746.6299

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CA
1 review
Dined on May 3, 2019
Overall 4food 5service 3ambience 5

We made a reservation for the dinning room but when we arrived we were sat in the bar area. Service wasn’t the best as it was just a bartender and one server to a very packed bar area.. server was very nice just busy. Food was very good.

Max's Tavern
Responded on May 6, 2019

Dear Chrissy, Thank you for the review and the critic as well. I am happy you enjoyed the food and found the server to be very nice. I apologize the service was lacking and I assume not as quick as it should have been. I hope you will allow me to make your next reservation personally to ensure you have the experience you should have and enjoy your time entirely. Please feel free to contact me directly anytime, John Thomas General Manager 413.746.6299

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EW
New York Area
2 reviews
Dined on April 30, 2019
Overall 2food 4service 1ambience 1

Unusually poor service on a busy week night. Server forgot to bring utensils repeatedly with appetizers and a following courses, didn't decant our wine or offer to, left us chatting amongst ourselves way way too long with no interaction at all, and even when we were one of last tables at the restaurant (everyone else left because they had been served!), seemed to ignore us rather than ask if we wanted coffee, etc.

Max's Tavern
Responded on May 6, 2019

Dear Elizabeth, Thank you for the review and expressing your disappointing dining experience. I sincerely apologize for the lack of service and the poor service all around. I am embarrassed by the lack of hospitality we showed and I will make sure you receive the excellent service and hospitality in the future. Thank you again for the review and please extend my apologies to your guests as well. John Thomas 413.746.6299

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V
New York Area
1 review
Dined on April 29, 2019
Overall 3food 3service 4ambience 3

A bit loud, seating was relatively uncomfortable. Food was overpriced and my burger was not cooked as I asked.
The server was pleasant.

I guess the biggest issue value.

Max's Tavern
Responded on May 6, 2019

Vinnie, Thank you for the critic I appreciate you taking the time to give me this feedback. Please accept my apologies for not giving you the value you expect to have. We strive to give a great value but when we do not execute the correct temperature there is very little value in the product. I would be happy to take great care of you next time you visit if you alert me to your reservation I will personally ensure your experience is great. My apologies, John Thomas Jthomas@maxtavern

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a
New England
2 reviews
Dined on April 27, 2019
Overall 4food 4service 4ambience 3

Chose Max's for it's location right by I91 - guests coming from north and south. Ended up being a very enjoyable experience for the 6 of us. Service and food were good and we were seated in our own little room, so it was quiet and we could hear everyone at the table.

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OT
1 review
Dined on April 26, 2019
Overall 5food 5service 5ambience 5

Nice restaurant. Service was fast and on time. Our waitress always kept an eye on us and made sure we were satisfied. Food came in course after course on time. The only thing that we felt it was not a good choice was our table. Which was near entrance. And food and drink menus were being placed by the back of the seat of our booth which was lauder and distracting. We also felt a breeze as people entered then restaurant.
Besides that, it was a great night. Food was very tasty. We'll go back to this restaurant any day of the week!

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M
New England
15 reviews
Dined on April 22, 2019
Overall 5food 5service 5ambience 5

Always an excellent choice for a business lunch meeting. Waitstaff is friendly, professional and well trained. Linen napkins, quick service and nice menu. While not inexpensive, always a good experience and good quality food and that makes it worth the money.

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KG
New England
2 reviews
Dined on April 21, 2019
Overall 5food 5service 5ambience 5

We had a great Easter dinner at Max's. It's my favorite place to go for a steak. The food and the service are always top notch

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LB
New England
17 reviews
Dined on April 21, 2019
Overall 5food 5service 5ambience 4

Easter Brunch was delightful. The food was delicious. We had the crab cake benedicts and the steak and eggs. The steak was cooked to perfection. The Bloody Mary fixings Bar was a lot of fun. Service was excellent.

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OT
New York Area
2 reviews
Dined on April 21, 2019
Overall 5food 5service 4ambience 4

Excellent. Will be back

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OT
1 review
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

Great Fluke fish

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OT
New York Area
1 review
Dined on April 19, 2019
Overall 5food 5service 5ambience 5

Waitress was super friendly and attentive. Always a great experience at Max’s but she was an added bonus!

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JB
New York Area
1 review
Dined on April 16, 2019
Overall 5food 5service 5ambience 5

Great food and great service! Steaks were served perfectly.

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JC
1 review
Dined on April 15, 2019
Overall 5food 5service 4ambience 4

Very enjoyable meal and the steaks were excellent.

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GF
New England
11 reviews
Dined on April 15, 2019
Overall 4food 3service 4ambience 4

This was the first time I was very disappointed. Salmon was overdone, bread was crispy dry, service just OK

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PP
1 review
Dined on April 15, 2019
Overall 5food 5service 5ambience 5

Have been going to Max’s for many many years and have never been disappointed!

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D
New England
89 reviews
Dined on April 13, 2019
Overall 5food 5service 4ambience 5

Always a treat! Food is always good. Wine choices abound. Lively yet able to have your own conversations and enjoy the food and company. Love the place.

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SK
1 review
Dined on April 8, 2019
Overall 4food 5service 4ambience 3

Food and experience was great! Really no complaint...

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BE
1 review
Dined on April 8, 2019
Overall 5food 5service 5ambience 5

We are always satisfied at Max’s tavern...during the dinner hour the noise level does accelerate so we try and dine early! The staff is cordial and the food presentation is artistic with excellent flavors!

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BF
Charleston
1 review
Dined on April 7, 2019
Overall 5food 5service 5ambience 3

We came for Sunday supper. This visit was perfect. I could see that they had stepped up the cleanliness, attentiveness of the waitstaff, and the quality of the food. The manager was able to recommend a delicious bottle of wine, the food was served as ordered, and everything was tasty and hot. Thanks Max’s for paying attention to the details.

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SM
1 review
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Our waitress Star was very attentive and gave great service! We will definitely be back again soon!

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M
New York Area
48 reviews
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Always dependable, accommodating, and delicious. Our go-to restaurant for special occasions and company.

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j
New England
28 reviews
Dined on April 3, 2019
Overall 5food 5service 5ambience 5

We had a great time! The food was delicious and the drinks were amazing... our server was very attentive. We did have dessert.. the cheesecake and Banana foster... and shared! Its definitely a hit... we will be back!

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