Max's on Broad
Free Parking w/ our Lot Attendant
Ny strip, pommes frites, asparagus
Beurre blanc, seasonal vegetables, rice pilaf
Old bay, cocktail sauce, drawn butter
Everything was great. Staff service food ambiance. One of my favorite places to eat in Richmond.
Other than the 1/2 hour wait post our reservation time, everything was great.
Very impressed with the food, we will be back. With the pandemic, we felt safe eating indoors, with their spacing out of tables.
We visited Max's on Broad during restaurant week for Feedmore and enjoyed the whole experience. It was my parents first time eating here and they loved it and really loved the friendliness of the staff and food. We ask Olivia if she told us her name and she said no. She wanted us to experience to food and not get caught up with her name, and we did. The whole experience was great and enjoyed her too; especially her recommendations.
We will definitely come back again and hopefully after COVID the atmosphere will be the same
What a lovely evening. Our food was delicious and our server was wonderful. We will definitely be back.
great service, great food, terrific safety practices
The inside of the restaurant upstairs is a cozy vibe.
I love french food, it is my all-time favorite but the food wasn’t great. I had a special, oysters stuffed with crab and I don’t know why but it was flavorless. Generally that only happens when food comes out of a box, frozen.
The escargot was good except for the onions or shallots, not sure but it overwhelmed the dish.
The dessert was awesome, best part of the meal was the apple cake.
Freedom was our waitress and she was amazing, loved her and her personality is wonderful. Would come to Max’s just for her...
Love Max's on Broad. Following all the safety CDC guidelines. Tables were appropriately spaced with linear planters dividing the eating space. Nice touch for privacy, noise level and air quality. Freedom, our waitress, was professional, courteous and friendly. Knew the menu, specials and made suggestions. Felt comfortable and not rushed. Drinks and Food excellent. Finished with chocolate lava molten cake that was just right!
Have eaten here before but always for dinner and most times enjoyed the meals. Decided to try brunch and was again impressed with the service. Had two different reactions to the food. The Bananas Foster French Toast was great but I have had better Croque Madame elsewhere. It was good but I came away feeling that the croissants used came from a bag you can purchase at any supermarket and the sauce upon which it was placed was not Mornay but rather a country gravy as in biscuits and gravy. This will not, however, deter us from returning.
My significant other said it was the best steak she ever had.we came from Chesapeake Virginia.Oyster roast and escargot was amazing.French 75 and creme brûlée was flawless.Our waiter was Olivia and she was magnificent.Very helpful and informational.We will be coming back and we highly recommend this restaurant
A disappointing experience for sure. The food was just really off.
Mediocre average food. Service was delayed.
An overall terrible experience, from the moment we walked in, to the moment we left. Having reservations, but not having a table in dining room, to an extremely noisy door that slams, and sitting right next to it in the so called "bar". To an overpriced menu for what you get, to be being told we would get things that never arrived. Too a $315 bill for for for mediocre food, this place was terrible.
As always, Max's is a absolute delight in every way. From the welcome at the door, to the décor, the service and ultimately the amazing food, Max's remains a special place for a special night!
Had a wonderful dinner there on Saturday evening on the patio. My only complaint was the noise level on Broad St. Very loud.
The upstairs window tables have an amazing view of Downtown Richmond
Everything was excellent until we were served a COLD cup of coffee. Inexcusable!
This was a perfect oasis for a Sunday afternoon lunch; delicious, quality food and drinks - great, friendly service! to be repeated as soon as possible...
Excellent Brunch. Dropped VCU senior off, had brunch. Absolutely fabulous. 4 different brunch items, each superb. Staff observered distancing and we're still personable. 6 stars if possible
Thanks for the amazing review! I'm so glad you had such a great dining experience with us. Brunch is my favorite meal at Max's!
Wait staff was properly masked and attentive. Tables properly spaced for social distancing. Food was good.
Great drinks, wonderful ambiance, attentive wait staff. Pretty pricey
I've visited Max's twice this year! First time WOW!!!
Second visit, I ordered the very same order I had on the
first visit, They changed the recipe, was not the same,
extremely disappointed!!!!!! The Jury is still out on Max's!
My second visit had NO WOW!!!!!!
Hey John, I'm sorry to hear your second visit was not a great one. What dish did you have?
It was unusual to be at Max's when it was not full. Strange times.
The food was very good, and the service was excellent.
Hey Robley, Amid the COVID-19 pandemic, a lot of people have chosen to not dine out. It is very strange times indeed. I'm glad to hear you enjoyed the food and service. We pride our self on good food and excellent service!
Lovely meal. Food was excellent, great recommendations from the server. We will definitely be back!
Thanks for the awesome review! I'm so glad you enjoyed your dining experience with us. We pride our self on good food and excellent service! We can't wait to have you back!
Food was delicious and well presented-- as usual. Service was very good, but new hygiene protocol of sterile gloves was inconsistently implemented by three servers. (Understandable on Day One.) Three different red wines by the glass failed tasting, a subpar outcome, while the white wine of the day was a winner.
Thanks for the review, Stuart! I'm sorry you weren't impressed with the reds, but I am happy you enjoyed the white as well as your food and service!
If you are in Richmond, find a way to eat here. I can’t wait to go back. The short rib was the best I’ve ever had (and I order short ribs whenever possible). My partner had the waterzooi, and he said it was outstanding. The cocktails were strong and delicious. Even the table bread and butter were remarkable. The decor was charmingly European with vintage details. Great service, too!
Thanks for the awesome review, Colleen! I'm so glad you had such a wonderful dining experience with us. I love our short ribs and waterzooi-by far my favorite menu items! The bread and butter is such a great start to the meal, right? I'll let our staff know what a great job they're doing and to keep it up! Hope to see you again next time, Alicia, Office Manager
Sat at the bar and had a great evening with our guest and the bartending guys.
Thanks for the review, Albert! I'm so glad to hear you and your guest had such a wonderful time and that the bartenders were so hospitable! I'll be sure to let them know to keep up the great work! Alicia, Office Manager
Love the upstairs view onto Broad Street. Good food. Good service. Relaxing place.
Thanks for the amazing review, Allison! I'm so glad you had such a pleasant dining experience with us! We pride our self on good food and excellent service. Thanks again, Alicia, Office Manager
We always like to try new restaurants on Saturday night. Right away the ambience at Max’s was a winner. Our bartender “ one of the best I have ever seen” He not only knew the menu by heart, but every drink cocktail imaginable. Passionate about his job! The mussels, fish and short rib dishes were awesome. The lighting, decor is really comfortable and they even went out of their way to place acoustic panels in the ceiling so conversation is easy on the ears! Taking my Dad there this week for a follow up!
Thanks for the great review, Kyle! I'm so glad you had such a wonderful dining experience with us. You made some great menu choices. I love the short ribs! I'm so glad to hear your bartender was so accommodating and lively! I'll be sure to let our bartenders know to keep up the great work. We can't wait for you to bring your dad! Thanks again, Alicia, Office Manager
The beef short rib was excellent! One of my favorite dishes , and Max’s never fails to please!
Thanks for the awesome review, Chris! I love the beef short rib too! We can't wait for you to come back, Alicia, Office Manager
It is very expensive place. For such price you expect at least some creativity in food. Fish and crab cakes were “too fatty”, sauce was pure butter - which is not always substitute for “tasty”. It was a typical diner experience, not 150$ per 2 for dinner. View is amazing. Would hire more “contemporary” chef. That is why occupancy was like 20% for Friday night.
Great experience! The hostess was very engaging as she showed us to our table. Our server, Cullen, was knowledgeable and attentive! My wife LOVED the Waterzooi! The grits they use for their shrimp and grits are among the best I've had. The calamari was tasty, if a little undercooked. Ask to sit upstairs if you want a neat view!
Thanks for the amazing review! I'm so glad to hear you and your wife had such a wonderful dining experience with us. We pride our self on serving good food and being extremely hospitable. Glad we exceeded both! Hope to see you again soon, Alicia, Office Manager
Valet parking, friendly and attentive (but not overly) service and good food. What more could we need?
Thanks for the awesome review! We pride our self on serving good food and being extremely hospitable! We can't wait to see you again! Alicia, Office Manager
I’ve been to Max’s several times before and it was good. This time was absolutely horrible. We had to wait 30 minutes to be seated for our reservation. Then the server kept saying they were out of bread or it was in the oven. She brought the bread AFTER our plates had been cleared from our meal. The appetizers were good, but the mashed potatoes that came with the crab cakes were simply not good. They were dry and flavorless. The crab cakes were covered in an “aioli” that was really a thick mayonnaise. My date got the mahi and the fish was not cooked through at all. It was inedible. They did offer to bring him another dish but he did not want anything. For a restaurant that is $30 a plate this was disappointing and unacceptable.
I'm sorry to hear about your experience with us. Judging from previous experiences, you can see that this is not our norm and I'm truly so sorry. From the long wait to the bad food, it sounds like we had a really off night. I do hope that you can give us another chance to let us show you how truly great of a dining experience you can have with us. Thank you, Alicia, Office Manager
Our first visit. Dined early since we had tickets for an event later in the evening. We had a very good impression of the restaurant and quickly settled in with our menus and specials. Food was excellent, but little service details missed the mark. After a long wait, server finally brought out the bread (after we were already eating our salads). But the bread basket only had two small pieces in it and we noticed other tables received four or more. Server brought out dessert menus, and after another long wait came back to take our orders. When we asked what the gelato/sorbet flavors were, she informed us they were unavailable and that we could go elsewhere after dinner if we wanted ice cream. While they have a very nice concept in free valet parking, and even take your ticket while you are still signing for the check to expedite getting the car, there was still a very long wait (far beyond the promised 5 minutes) for the car to actually show up. Great place, but service needs attention.
Thanks for the feedback, Gene. I'm sorry to hear the service was so slow. We never want any of our guests to feel like the are being forgotten about. I'll be sure to let our GM know so that he may reinforce the policy of urgency and hospitality to our staff. I am glad to hear you enjoyed your meals. We pride our self on serving good food and plenty of it. I do hope you'll return to dine with us again, Alicia, Office Manager
Outstanding restaurant and service! Our server was fantastic and attentive.
Thanks for the great review, Stephen! We pride our self on good food and being extremely hospitable. I will definitely let Kait know what an awesome job she did! Thanks again, Alicia, Office Manager
Very slow service; glad there are cell phones with apps that allow you read as the waits between servings and even to get service upfront was really slow. I read an entire issue of the New Yorker and a daily NY Times. Pot pie a la king as an appetizer was the only part of the meal that was good; it had a nice tangy cheese sauce that goes will with a dry Chardonnay. It was too bad that I did not get the wine until I was almost done with the pot pie. Main course was a Waterzooi ... a fish stew. Way too salty sauce, more like pour sea water into a bowl and heating it up. Fish was not flaky but chewy. Awful. The waiter offered me a dessert for the slow service. I got a French apply cake. It was gross. It was like a rubbery bread pudding, pie shaped, with tinge of apple flavoring. The consistency was not at all pleasant. It was loaded with sugar; burned your throat. $60 wasted and burned a lot of time. Don't go.
I'm sorry to hear about your experience with us. If you've read our other reviews, you can see that this is not our norm and I'm truly so sorry. It sounds like we had a really off night and I do hope that you can give us another chance to let us show you how truly great of a dining experience you can have with us. Thank you, Alicia, Office Manager
My only complaint is that we didn't try Max's sooner! Great experience
Thanks for the great review, Dietra!
Max's on Broad is rated 4.3 stars by 2140 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.