Max's on Broad

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1. E

   Erica

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   overall4food5service5ambience4

   Everything was delish. Cold fries were quickly replaced! Service was exceptional!

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2. AS

   AudreyS

   Washington DC

   6 reviews

   vip
   5.0

   6 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Everything about this restaurant is perfect. We love it and will go there often. The whole staf is caring and friendly Max’s gets as many stars as possible from us

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3. PD

   PollyD

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service4ambience5

   Good food and good service! Great choice for a special occasion.

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4. M

   Mickey12

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   overall4food4service4ambience4

   Nostalgic Richmond with a touch of Vintage. The ambiance was romantic and the food was fantastic for date night. Showed my honey my hometown downtown flair with a splash of great drinks; green tea on the rim and the other had ginger beer. Scallops, penne pasta chicken and shrimp; appetizer fried calamari was the best. Took the chocolate bread pudding to go!

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5. AH

   AHDH

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on March 12, 2023

   overall5food5service5ambience5

   Upon recommendation from a long-time local friend, we had dinner at Max's on Broad and it was just as good as my friend said it would be. Shrimp and grits, the burger and an amazing dessert of Chocolate Bread Pudding made our night.

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6. l

   loveanightoutwithmyhubby

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on March 11, 2023

   overall5food5service5ambience5

   Lovely place with great ambiance. Food was delicious and wait staff very attentive. Love their menu. I had the shrimp and grits and it was perfectly seasoned with the most delicious sauce. Highly recommend.

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7. N

   Nora

   Richmond

   61 reviews

   vip
   3.0

   61 reviews

   Dined on March 8, 2023

   overall3food2service5ambience3

   Unfortunately the food last night was not up to their usual standards. Scallops were overwhelmed by too much salt and garlic. My husband’s “filet mignon” was burnt and stringy. However, when we answered the waiter’s “how w as your meal?” honestly, he was very apologetic and went back to the chef who also came to apologize and offer compensation. We declined that because it wasn’t about the hefty price of our entrees. They did what they could about the problem and we respected that. We probably won’t go back.

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8. OT

   OpenTable Diner

   New York Area

   3 reviews

   5.0

   3 reviews

   Dined on March 8, 2023

   overall5food4service5ambience4

   On vacation. Stayed at Jefferson Hotel which is absolutely amazing. They recommended Max and we enjoyed it very much. The pasta with shrimp and chicken needed extra ice which they brought over and salad arugula and pear needed some olive oil. A bit tart. Then perfect. The service was awesome. In fact when we got to restaurant we didn’t know that the woman who took our photo outside was actually the chef. Very funny.

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9. DS

   DavidS

   Denver

   13 reviews

   vip
   4.0

   13 reviews

   Dined on March 4, 2023

   overall4food4service4ambience4

   A little pricey but an overall very nice experience. Will return.

   Report
10. OT

    OpenTable Diner

    Richmond

    4 reviews

    4.0

    4 reviews

    Dined on February 25, 2023

    overall4food3service3ambience3

    Two birthday’s for parents

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11. SH

    SteveH

    1 review

    4.0

    1 review

    Dined on February 19, 2023

    overall4food4service5ambience4

    Food was really good and the service was exceptional. Thought it was a bit pricey for what we got but overall it was a good time.

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12. OT

    OpenTable Diner

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on February 18, 2023

    overall5food5service4ambience5

    Our dinner was excellent. The food was prepared perfectly and came out in a timely manner. Our server was very nice and provided good guidance and input for our entrees.

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13. F

    Frances

    Richmond

    19 reviews

    vip
    5.0

    19 reviews

    Dined on February 18, 2023

    overall5food5service5ambience4

    Lovely spot to eat before the Richmond Forum. Fabulous service - knowledgeable, attentive, friendly, professional. Love the deviled eggs and calamari (really tasted fresh, not chewy, and not overly breaded.) My friend loved the mushroom risotto as well.

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14. TA

    TomasA223

    Richmond

    9 reviews

    5.0

    9 reviews

    Dined on February 14, 2023

    overall5food5service5ambience5

    Awesome restaurant and staff! Everyone was very pleasant, and food was quick and delicious! Fantastic experience!

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15. SK

    StephanieK

    Chicago

    7 reviews

    vip
    2.0

    7 reviews

    Dined on February 11, 2023

    overall2food2service3ambience3

    We are 2 and done. My daughter and I love to eat out at nicer restaurants when I visit her at school, when at home in Chicago or on multitude of trips when she was playing club sports. Our 1st visit to Max we had a sloppy server, our drinks came out after our appetizer (came out cold) and dinner arrived. He was not into giving good service or checking back on our table. It was very clear that I did not eat any of the appetizer (I was afraid of getting ill due to the temperature of the dish) and he couldn't have cared less. Unfortunately, we sat next to another table with a server that gave over the top service, or at least good service, so the difference was noticeable. We gave Max's another try on Saturday, 2/11 since other reviews have been so good and we knew a lot of our unhappiness with our first visit was due to our sloppy server. Our server was lovely and did her best to give us a nice experience. But, once again, we were told that the bar was backed up. So we waited to order an appetizer or our meal (even though she approached our table and asked if we were ready to move forward several times). Our drinks took about 20 minutes to arrive. Max's really needs to figure out the "backed up bar" issue since it happened on both visits and diners shouldn't have to worry about timing their appetizers and meals based on a backed up bar. My escargot appetizer was good although serving it with bread would be better than the bread chips for soaking up the garlic and butter. My daughter did not enjoy the truffle mac and cheese and wondered "How do you mess up Mac and Cheese?" so she did not eat her much of her meal. My steak frites was fine and I enjoyed it. But, overall, based on both experiences we decided that we've given Max's enough of an opportunity to win future business and Max's fell short. We eat out a lot at a range of casual to upscale restaurants (and everything in between) and Max's won't be included in future visits nor will I recommend it to anyone.

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16. SH

    StirlingH

    Richmond

    1 review

    3.0

    1 review

    Dined on February 11, 2023

    overall3food3service3ambience4

    Food tasted great, but was a bit expensive for the portion size. An incorrect meal was provided for dinner, but in the end we were compensated for the mistake. Overall, it was a good meal and while issues were experienced, they were resolved. However I wouldn’t rate this as anything fantastic. It also appeared as if the restaurant was understaffed. We were warned the kitchen was running a bit slow and we would have to wait. But if we wanted something quickly, we could place an order for bread. Just an odd statement/offer considering the restaurant was behind schedule, not the attending party. I would have figured in a place as nice as this, bread would be complimentary. Especially if the restaurant was running behind. Also, the reservation was set for a family members birthday. We provided notification through open table and when we arrived in person. I would have been happy to pay for a birthday dessert, but the restaurant provided no indication or option for a birthday dessert option. They just handed us a dessert menu like any other dinner and asked what we wanted. We decided not to order a dessert as it seemed to undermine the whole surprise aspect of it.

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17. DS

    DougS

    1 review

    4.0

    1 review

    Dined on February 10, 2023

    overall4food3service4ambience5

    Pretty good food. We get really rushed to finish dinner, we think because they seated us inside even though our reservation was for outside. The place is pretty hip and the drinks pretty good to match the pretty good food. The experience like the flavors just lacked a level of depth that we were hoping for. We would go back but prob not until trying other venues in the area.

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18. CY

    CheerstoYou

    Richmond

    1 review

    5.0

    1 review

    Dined on February 10, 2023

    overall5food5service5ambience5

    Food and service were excellent - just a lovely place to eat, especially charming upstairs.

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19. RF

    RhondaF

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on February 10, 2023

    overall5food5service5ambience5

    My husband and I enjoyed dinner at Max’s on Broad for our date night. Food was amazing and service was on point. Would highly recommend for any and all occasions.

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20. DW

    DanW

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on February 4, 2023

    overall5food5service4ambience5

    Great food and the initial service was great. Some of the food was undercooked, it happens, not a big deal, it was immediately taken back by the Manager and she apologized profusely. However, after that, our Server seemed upset at us the rest of the evening. Even after "clearing" his table and going to the bar to have drinks. Regardless of that, this place is amazing. The bartender, the hostess, the Servers were all wonderful (with the exception of the one) and everyone was accommodating. The food was wonderful and the ambience was very unique and inviting. I will definitely go back when I'm in town.

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21. F

    Fili

    Richmond

    9 reviews

    5.0

    9 reviews

    Dined on February 2, 2023

    overall5food5service5ambience5

    We had a great time at Max's. It has been a while since I've eaten there, so it was nice to return and get the scallops. The kitchen was super fast, and the service was great.

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22. AS

    AudreyS

    Washington DC

    7 reviews

    vip
    5.0

    7 reviews

    Dined on January 28, 2023

    overall5food5service5ambience5

    This restaurant is outstanding. The food is great—desserts magnificent!! The service is friendly and good. They make a burger like no other. Valet parking is a wonderful addition. Max’s is a perfect beginning for an evening at the theatre or symphony.

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23. MA

    MaggieA

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on January 28, 2023

    overall5food4service4ambience4

    Was great! Had a bad martini though, all else was wonderful!

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24. PW

    PamW

    Richmond

    25 reviews

    vip
    4.0

    25 reviews

    Dined on January 28, 2023

    overall4food5service5ambience3

    Seated at a two top against a wall. Lot’s of available 4 tops as it was only 5:00. Barely enough table top space since my wife ordered oysters. Lot’s of couples seated at 4 tops even as we were finishing our meal.

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25. TV

    TVJerry

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on January 28, 2023

    overall5food4service5ambience5

    We had never been because their original menu wasn't veggie friendly, but we ventured there for the vegan weekend (and discovered that they now have added 2 veggie entrees to the regular menu). We were very impressed by the beautiful decor! Service was great and everyone was very friendly. If u can get a table in front of the 2nd floor window, that's a great way to enjoy downtown and the sunset.

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26. OT

    OpenTable Diner

    Richmond

    7 reviews

    5.0

    7 reviews

    Dined on January 27, 2023

    overall5food5service5ambience5

    Awesome service. And loved the participation in vegan week. The vegan crab cakes were amazing!

    Report
27. EA

    EAPW

    Richmond

    9 reviews

    4.0

    9 reviews

    Dined on January 27, 2023

    overall4food4service5ambience5

    Wonderful dinner at Max's. Everything was delicious except the Truffle Mac and Cheese and the white wines. Will order reds next time.

    Report
28. RM

    RMillerVA

    Milan

    4 reviews

    5.0

    4 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    We had a birthday dinner on a Saturday night. The food and service were both excellent.

    Report
29. MD

    wifemomMD

    Richmond

    18 reviews

    vip
    2.0

    18 reviews

    Dined on January 20, 2023

    overall2food2service3ambience2

    Seated downstairs by the bar and it was fairly noisy due to kitchen and calls for service. In retrospect would have asked to be seated upstairs but the table looked cozy. Food was just okay. Chicken was over cooked. Drink service surprisingly slow considering we were seated 5 feet from the bar and it wasn’t crowded. This is our second time visiting and the first time also was not a great experience so probably will check our other restaurants for future dates.

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30. s

    salsalisa

    Raleigh

    34 reviews

    vip
    5.0

    34 reviews

    Dined on January 14, 2023

    overall5food5service4ambience5

    We really enjoyed our dinner at this French restaurant. It's in a convenient location downtown. Thankfully, they offer complimentary valet parking because it was impossible to find parking nearby on a Saturday night. The atmosphere is nice and everything smelled delicious. We were greeted with a lot of smiles and sat at a cozy table upstairs. It was easy to make a reservation on Open Table. It was hard to decide from all the enticing options on the menu. The mushroom risotto was amazing. We also loved the truffle macaroni and cheese and the catch of the day. I loved that there was a kids menu so my daughter could get her favorite, a grilled cheese sandwich. We were glad we ordered dessert because the double chocolate bread pudding was phenomenal. The vanilla crepe brûlée was also very good, but that double chocolate bread pudding was so surprisingly sensational. We will definitely eat here again when we're in the area.

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31. FT

    FernandoT

    Washington DC

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    Great restaurant. Great service. Great meal.

    Report
32. OT

    OpenTable Diner

    Richmond

    9 reviews

    vip
    5.0

    9 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    We always have a wonderful time at Max’s! The food was delicious, per usual, and our server was attentive. The ambiance is great here, and we always leave full and happy!

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33. B

    brianB

    San Francisco

    17 reviews

    vip
    3.0

    17 reviews

    Dined on January 13, 2023

    overall3food2service5ambience5

    Have dined at Max's several times, but this time the scallops were overcooked, the risotto was undercooked. It was really expensive, probably won't go back as there are lots of great restaurants to go to in Richmond

    Report
34. C

    Cathy

    Richmond

    2 reviews

    3.0

    2 reviews

    Dined on January 11, 2023

    overall3food3service2ambience4

    After reading several positive reviews we were excited to dine at Max’s on Broad. It was not a busy evening, but the service was terrible. The server had to be reminded of our initial drink order, he never inquired about the food, and had to be reminded of our 2nd drink order. I will say the oysters were excellent, and the staff welcoming us were friendly and professional. But if we return t will be to dine at the bar.

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35. J

    Jeannie

    Richmond

    34 reviews

    4.0

    34 reviews

    Dined on January 7, 2023

    overall4food5service2ambience5

    Food is always delicious. Max’s was out of food that was on the menu with no explanation and it had just opened. Our server seemed overwhelmed and it took a long time to get a second round of drinks

    Report
36. MT

    MitchT

    Richmond

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Great food, great service, had a great time . Valet was super convenient

    Report
37. CC

    CindyC

    Richmond

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    Excellent prix fixe New Years Day Brunch. Varied and many delicious items to choose from & endless mimosas! Hope they’ll consider another prix fixe brunch for other holidays throughout the year~ Valentines, Easter, etc.. Superb staff.

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38. A

    Angie

    Richmond

    10 reviews

    vip
    4.0

    10 reviews

    Dined on January 1, 2023

    overall4food2service5ambience4

    I love love love this place but their New Year’s Day brunch was awful

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39. s

    sfgs

    Richmond

    12 reviews

    vip
    3.0

    12 reviews

    Dined on December 31, 2022

    overall3food3service1ambience4

    1. My a French 75 was too tart to drink, sent it back, remained on my bill 2. Didn’t get the drink I ordered to replace it until after we had finished the appetizers 3. My husband’s pork chop served with no steak knife 4. My husband’s coffee served cold and with no spoon The ambiance is great, the food is good, but these basic service issues killed it for us.

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40. K

    Kishonl

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food4service5ambience5

    Very friendly wait staff, attentive and personable. The food quality was excellent.

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