Max Downtown

4.7
3146 reviews
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$31 to $50
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Steak
If ever there were a showplace for dining in Hartford, it is Max Downtown.

Situated as the centerpiece of Hartford’s downtown business center, it has been guided to preeminence by owners Richard Rosenthal and Steve Abrams.

Providing outstanding dining, service and atmosphere, Max Downtown offers a trend-setting atmosphere for more than 300 patrons daily. It has earned a 25 or “excellent” from Zagat’s Survey, a “Best New Restaurant” from Connecticut Magazine, more than six Reader’s Choice awards from Connecticut Magazine and 4-stars from The Hartford Courant’s Northeast Magazine.

Internationally inspired dishes and other regional and traditional fare create a menu unlike any other in Connecticut. “It’s more than a Classic Chop House,” says Rosenthal. "We create dishes for people with a passion for dining.”
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What 3146 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.7
service
4.6
ambience
4.3
value
Noise · Moderate
93% of people would recommend it to a friend
5
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PM
New England
8 reviews
Dined 2 days ago
Overall 2food 2service 4ambience 4

We’ve been to Max Downtown several times and have really enjoyed it. However, we were disappointed in Max Downtown this time around. Fruit flies were swarming our table. The food was just ok and our chocolate soufflé for dessert was extremely salty and undercooked. We will head to Capital Grill next time.

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PM
New York Area
1 review
Dined 6 days ago
Overall 3food 3service 3ambience 3

Not what it used to be. Food was just okay, nothing wrong, just okay.

Max Downtown
Responded 4 days ago

Hi Paul, It's Steve Abrams from Max Downtown. I want to give you a sincere apology that your dining experience left you short. I am so sorry. May I trouble you to contact me so that I "make it right". I am also sorry that you bought and paid for food you did not enjoy (anything short of 5 stars is a failure) and would like to make it up to you, by having you join us again at no cost, and to earn you trust back. Thank you for writing, Steven Abrams 860-522-2530 sabrams@maxdowntowncom

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PK
New England
3 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

My waiter was amazing, great service. The Prime Rib was one of the best I've had and the Baked Alaska dessert was top notch. Fantastic ambiance, great food, nothing but positive things to say about it.

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AM
Philadelphia
1 review
Dined 7 days ago
Overall 5food 5service 4ambience 5

excellent as always - and treated very nicely on our anniversary! thanks

Max Downtown
Responded 2 days ago

HI Alan Thank you very much for the 5 stars, we really appreciate it. I am so glad that you felt so well-taken-care-of on your anniversary. Thank you for celebrating at Max Downtown! Please say hello the next time in, we would love to say "thank you" in person. Warmly, Steve Abrams sabrams@maxdowntowncom 860-522-2530

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NG
1 review
Dined 7 days ago
Overall 5food 5service 5ambience 5

They took great care of us. Beautiful restaurant. Hard to find anything this nice in this area. Great for pre-show dinner.

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SB
1 review
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

Our food was wonderful, the creamed spinach totally impressive. (Yes! Creamed spinach, who would have guessed!)

I appreciate well trained staff, I notice when staff have higher standards for service delivery - it doesn't happen by chance. Here are just two two examples where Max's 'does it better.'

1) Splitting an entree? Your shared meal will be split in the kitchen, no table side fumbling and mess. Much more gracious than being handed an empty plate, a smile, and a "here ya go!"
2) Can't finish everything now, but hate to leave it behind? Max will whisk your plate away, and discretely pack a travel box for you . . . away from your dining table, out of sight of other diners.

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TR
1 review
Dined on May 18, 2019
Overall 4food 5service 5ambience 3

Our waitress was amazing. She explained dishes and helped my wife order a gluten free meal that was delicious.

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N
New York Area
1 review
Dined on May 15, 2019
Overall 5food 4service 5ambience 5

Great food, good atmosphere and a very nice person serving us

Max Downtown
Responded on May 17, 2019

Hi Norris, Thank you so much for the kind words and 5 STARS!! We appreciate it. Best, Steven Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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JD
1 review
Dined on May 13, 2019
Overall 5food 5service 5ambience 5

Ate here with family for a graduation celebration. Great food and service in a beautiful setting. Would recommend for a special occasion!

Max Downtown
Responded on May 18, 2019

Hi Jillian; Thank you very much for the nice review, we are so glad you enjoyed. Congratulations on the graduation and best of luck. Warmly, Steven Abrams 860-522-2530 Sabrams@Maxdowntowncom

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A
New York Area
13 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Graduation dinner for my UConn grad. By far the best special occasion place around. Great whiskey list. Reasonable and intelligent wine list. Great steaks.

Love it.

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RP
Washington DC
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Simply perfect , from the greeting, comfort of the dining room, to the best and freshest food , with great wines and cocktails. Service was knowledgeable and attentive.

Max Downtown
Responded on May 15, 2019

Roger, We appreciate the nice review, we love to see the word "perfect" in our guests comments. You are very kind to say so. Please stop by and say hello the next time you are in. All the best, Steve Abrams Max Downtown 860-522-2530 sabrasms@maxdowntowncom

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MS
New England
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Fabulous food, service and atmosphere. A first rate restaurant in all respects!

Max Downtown
Responded on May 15, 2019

Hi Marie, We are so glad that you enjoyed Mother's Day. We realize it is an important day for everyone. Thank you so much for the kind words. Next time you are, in please introduce yourself, I would love to say hello, and thank you in person. Warmly, Steven Abrams 860-522-2530 sabrams@maxdowntowncom

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ML
New York Area
7 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

The food is very good and the service is always excellent. We have never had a bad experience there.

Max Downtown
Responded on May 15, 2019

Dear Mark, Thank you so much for the nice review. Brittany is just fabulous. I'll be sure to pass along the nice words to her. We are so happy to know that you felt well-taken-care-of. Thank you for the 5 stars. All the best, Steve Abrams 860-522-2530 sabrams@maxdowntowncom

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k
1 review
Dined on May 12, 2019
Overall 4food 4service 4ambience 5

Celebrated our son's graduation from UConn. Made a lunch reservation. Service was excellent both at the bar as well as our waiter. Food was very good. LOVED the atmosphere!

Max Downtown
Responded on May 17, 2019

Hi Kelly, Thank you so much for saying such nice things! We are so happy to here you felt so well-taken-care-of. Please say hi the next time you are in. Best wishes, Steve Abrams Max Downtown 860-522-2530 Sabrams@maxdowntowncom

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HS
New York Area
2 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Graduation ceremony lunch for family. Food and service was great. Table setting at rear of dining area made the event private and the restaurant was a worthy choice for our family occasion.

Max Downtown
Responded on May 15, 2019

Hi Hugh, So happy to hear that you had a nice time celebrating a milestone. Am also happy to hear that we could accommodate your request for seating. Thank you so much for the nice review, we appreciate it. All the best, Steve Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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AP
Las Vegas
5 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

The perfect Mother’s Day Brunch. Our server arranged for me to have an egg white omelette with spinach and mushrooms. Not on the menu, but specially prepared by request. It was excellent ! Well located,it was a simple walk to the Hartford Stage in time for the matinee.

Max Downtown
Responded on May 15, 2019

Wow Alison, You are very kind. We certainly accommodate all guests preferences, and am glad you asked! Thank you so much for the wonderful review, we really appreciate it. Warmly, Steve Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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G
1 review
Dined on May 11, 2019
Overall 1food 3service 1ambience 2

I have been several times, most likely will not be back. We sat for at least 45 minutes in between drinks to appetizer then another 45 minutes from appetizer to entree. Lots and lots of time with no attention. Disappointing.

Max Downtown
Responded on May 13, 2019

Hi Gina, We feel terrible about your dining experience. Also I am ashamed, as I was in the restaurant all evening and did not realize that we were disappointing any guests. We try and bat 1000, but sometimes we fall short by degrees and sometimes we have outright failures, it seems we certainly failed you. Please accept my sincere apology and reach out for me so that we can discuss your experience and how we can do right by you. Steve Abrams 860-522-2530 sabrams@maxdowntowncom

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JD
Philadelphia
2 reviews
Dined on May 9, 2019
Overall 5food 5service 5ambience 5

One my favorite places. When in Hartford, I'm there

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LD
1 review
Dined on May 7, 2019
Overall 5food 5service 5ambience 5

Max Downtown sets the standard for fine dining! The food is always delicious, well-presented and priced right! Thank you for yet another wonderful dining experience!

Max Downtown
Responded on May 10, 2019

Hi Lianne, Thank you so much for your nice review and very kind words, we certainly appreciate you! Thank you again. All the best, Steven Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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w
New York Area
2 reviews
Dined on May 4, 2019
Overall 4food 3service 5ambience 3

Thanks to Melinda for taking great care of us. We look forward to being back and enjoying another meal with quality wine and discussion.

Max Downtown
Responded on May 6, 2019

Hi Wineguy, Thank you so much for the nice review and kind words about Melinda. We all love her! I'll be sure to pass along the well-wishes. All the best, Steven Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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AG
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Waiter was very knowledgeable. Plenty of room and privacy to enjoy meal and conversation. Fantastic dining experience!

Max Downtown
Responded on May 6, 2019

Hi Andrew, Very nice of you to write and give us the coveted 5 stars! We are so glad you felt well-taken-care-of. All the best, Steven Abrams 860-522-2530 sabrams@maxdowntowncom

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BM
New England
4 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

My wife and I had a wonderful dinner at Max’s in Hartford. Amazing food and great service. We were in the traditional room with the white linen and it was perfect. I had prime rib and wife had cod. Baked Alaska desert. Fantastic experience. Looking forward to our return!

Max Downtown
Responded on May 6, 2019

Hi Barrie; Wow, you are very kind. Thank you so much for the wonderful review. When you do return, please say hello, I would like to say "thank you" in person. Warmly, Steve Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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OT
New England
2 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Outstanding as always

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OT
New York Area
3 reviews
Dined on May 4, 2019
Overall 3food 2service 5ambience 5

Did not get quality food for what we paid. Second mediocre meal at the restaurant. Veal chop was rubbery. Salmon was small portion with no flavor.

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CC
New England
1 review
Dined on May 3, 2019
Overall 4food 5service 4ambience 4

Fantastic meal... loved the selection compared to Capital Grill.

Their dry aged Pat LaFrieda burger is outstanding!

Max Downtown
Responded on May 6, 2019

Hi Christopher, We are so glad to hear you liked our burger. Thank you so much for the nice review. Best, Steven Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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DL
New York Area
33 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Lovely food, bar and wait staff. Excellent experience

Max Downtown
Responded 2 days ago

HI, DebbieLynnn; Thank you very much for the 5 stars, we really appreciate it. So nice of you to have kind words for our bartenders and servers as well. Please say hello the next time in, we would love to say "thank you" in person. Best, Steven Abrams Max Downtown sabrams@maxdowntowncom 860-522-2530

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MW
New York Area
8 reviews
Dined on May 2, 2019
Overall 3food 5service 3ambience 3

Every time we go to Max we feel rushed by the waiter even though there are empty tables around is. Waitstaff always seems ambivalent and for a high end restaurant not committed to high end service. We love Max Oyster and Max Amore but won’t ever go back to Max Downtown. The manager visited every table in sight except ours and many twice. Guess they were all regulars and we weren’t. Funny thing is we all paid the same high prices! Another reason not to go - never made truly appreciated or comfortable.

Max Downtown
Responded on May 6, 2019

Hi Mark, Holy heck! Mark, that is a sobering review. We are so sorry we did not make you feel welcome and relaxed. I don't have any excuses just a heartfelt apology. We are in the hospitality business and we obviously failed you. Wondering if we can have a "do-over", a chance to change your mind? Please contact me and I will make the arrangements to take care of your meal and prove to you that we can, and will make you feel well-taken-care-of Steve Abrams 860-522-2530 sabrams@maxdowntowncom

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j
New York Area
6 reviews
Dined on May 2, 2019
Overall 5food 5service 5ambience 5

Had the swordfish special very good

Max Downtown
Responded on May 6, 2019

Hi John, Thank you so much for the 5 STARS! and the kind words. Best, Steven Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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NO
New York Area
3 reviews
Dined on May 1, 2019
Overall 4food 4service 4ambience 4

Best restaurant for an upscale business dinner in Hartford.

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C
New England
5 reviews
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

Outstanding! Impeccable service and great food!

Max Downtown
Responded on May 3, 2019

HI, Thank you so much for the 5 stars, we appreciate it. All the best, Steven Abrams 860-522-2530 sabrams@maxdowntowncom

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DH
New York Area
4 reviews
Dined on April 30, 2019
Overall 5food 5service 5ambience 5

The entire evening was wonderful, AND the best part was Chris. He was a great waiter, incredibly attentive, engaging but not intrusive, made great suggestions, obviously knew the menu and good pairings well, got me information on my Manhattan when I asked, just made an already wonderful evening even more delightful.

Max Downtown
Responded on May 6, 2019

Hi Donald, That is a real nice review! Thank you so much, you are so kind. I'll be sure to let Chris know how much you enjoyed his service and hospitality. Please say hello the next time you have occasion to be Downtown, I would love to say thank you in person. All the best, Steve Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

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ML
New York Area
2 reviews
Dined on April 30, 2019
Overall 5food 5service 5ambience 5

another very good experience at Max Downtown.
always top notch.

Max Downtown
Responded on May 3, 2019

Hi Michael, Thank you very much for the nice compliments. I'll be sure to let Chris know that his hard work and hospitality does not go unnoticed. Please say hello the next time you are in, and we can say "thank you" in person. All the best, Steven Abrams 860-522-2530 sabrams@maxdowntowncom

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FG
New York Area
6 reviews
Dined on April 30, 2019
Overall 5food 4service 5ambience 4

We went for our anniversary. Max Downtown knew and made the evening very special, from a quiet corner table to a Prosecco toast. The waiter, Alex, was excellent. Lots of personality and very hard working. We had a great evening.

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S
Miami
7 reviews
Dined on April 30, 2019
Overall 5food 5service 5ambience 5

Max Downtown is consistently terrific. My favorite place to eat.

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EW
1 review
Dined on April 29, 2019
Overall 3food 3service 5ambience 4

Although the service was superb, the food was ordinary: very salty salmon almost boiling hot, slightly soggy chips. A lot of show but food a tad pretentious ( crab entree bland flavour) but also mundane ( steak and chip dish). No real coherence in menu. Overpriced.

Max Downtown
Responded on May 3, 2019

Hi Elizabeth, I am so sorry you did not like the preparation of our Salmon. I am also sorry that you bought and paid for an meal that you did not enjoy, I only wish we would have known you were not enjoying the meal during your dinner, as and we could have corrected immediately. Elizabeth, please reach out for me the next time you have occasion to be coming in. I will see to it that we take care of your entree, and make sure you feel-well-taken-care-of. Best, Steven Abrams 860-522-2530

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P
New York Area
24 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Everything was perfect

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AD
New York Area
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Absolutely fantastic, my new favorite restaurant hands down. Best birthday dinner ever

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R
New York Area
1 review
Dined on April 26, 2019
Overall 5food 5service 5ambience 5

Max never disappoints...we love all of the Max restaurants in greater Hartford!

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DS
New York Area
17 reviews
Dined on April 25, 2019
Overall 5food 5service 5ambience 4

Birthday dinner with my son.
Alysia was spectacular!!

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CP
New York Area
11 reviews
Dined on April 22, 2019
Overall 4food 5service 4ambience 5

A very nice upscale restaurant in Downtown Hartford. It's maybe the best one in the metropolitan area. Great service and delicious food. It's a little bit pricy but worthy to pay for. Never disappointed in this restaurant.

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