Max Downtown

4.7
icon/ic_reviewCreated with Sketch.
3324 Reviews
icon/ic_price_rangeCreated with Sketch.
$31 to $50
icon/ic_cuisineCreated with Sketch.
Steak
If ever there were a showplace for dining in Hartford, it is Max Downtown.

Situated as the centerpiece of Hartford’s downtown business center, it has been guided to preeminence by owners Richard Rosenthal and Steve Abrams.

Providing outstanding dining, service and atmosphere, Max Downtown offers a trend-setting atmosphere for more than 300 patrons daily. It has earned a 25 or “excellent” from Zagat’s Survey, a “Best New Restaurant” from Connecticut Magazine, more than six Reader’s Choice awards from Connecticut Magazine and 4-stars from The Hartford Courant’s Northeast Magazine.

Internationally inspired dishes and other regional and traditional fare create a menu unlike any other in Connecticut. “It’s more than a Classic Chop House,” says Rosenthal. "We create dishes for people with a passion for dining.”
avatar copy

Private Dining

Book your next event with us

View details
What 3324 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.8
service
4.7
ambience
4.4
value
Noise · Moderate
96% of people would recommend it to a friend
Sort by
Filters
OT
New York Area
1 review
Dined 4 days ago
Overall5food4service5ambience4

Good food, great service!

OT
Milwaukee
4 reviews
Dined 6 days ago
Overall5food5service4ambience5

Yum yum! It was wonderful!

GM
New York Area
6 reviews
Dined on November 30, 2019
Overall5food5service5ambience5

Fantastic food and great service.

S
Chicago
4 reviews
Dined on November 29, 2019
Overall5food5service5ambience5

Max Downtown is consistently excellent. Service is professional without snobbery. Atmosphere warm. Steaks always done perfectly and other entrees aren’t afterthoughts. Whiskey selection a treat. Has become our go-to for family celebrations.

f
New England
55 reviews
Dined on November 29, 2019
Overall5food4service5ambience4

Great food, wonderful table and amazing service from our server Thomas! We can always count on impeccable service at Max Downtown.

d
New York Area
25 reviews
Dined on November 27, 2019
Overall5food5service5ambience5

Thank you to ally and warren for making our anniversary so special. Ally is the best waitress and goes above and beyond to make dining at max Downtown special and memorable. And warrens coconut cake is OUT OF THIS WORLD!!!!!

P
New York Area
12 reviews
Dined on November 24, 2019
Overall4food4service4ambience5

Bad night for the restaurant , out of some entrees and no Southern Comfort. Also chicken a bit raw. But the wonderful management made up for it by taking care of us Our server Natasha was great and the food was very good. When issues occur, and they always will, doing the right thing insures the customer will return. Kudos to the staff.

SD
New York Area
10 reviews
Dined on November 24, 2019
Overall5food5service5ambience5

Beautiful restaurant with a great menu. Something for everyone. Our waiter was friendly, engaging, attentive, and our food was delicious. Looking forward to coming back!

DH
1 review
Dined on November 24, 2019
Overall5food5service5ambience5

Excellent as always. Great food and stellar execution.

OT
New York Area
6 reviews
Dined on November 23, 2019
Overall5food5service5ambience5

The meal was excellent, as always. The waitstaff was very attentive, and we were able to make our theater engagement with time to spare. Join the Max Vantage loyalty program. We used our loyalty points to save $100 on our meal. The place to go for a high end dining experience in Hartford.

b
New England
11 reviews
Dined on November 15, 2019
Overall5food5service5ambience5

Second visit here. Food was better than the excellent food the first visit. I had steak (NY strip) and it was cooked perfectly with excellent flavor. My companion had scallops and they were excellent and tender. Serving sizes were large. Ali was our server and she was very competent, answered questions about food and made excellent recommendations for drinks.

SD
New York Area
1 review
Dined on November 15, 2019
Overall4food4service5ambience4

Always a safe go to restaurant for fine dining. There are very few very good restaurants in Hartford, but this rarely fails to impress.

C
Washington DC
3 reviews
Dined on November 14, 2019
Overall5food5service5ambience5

Fabulous dinner with my sister. Outstanding service and incredible food!

FA
Pittsburgh
10 reviews
Dined on November 14, 2019
Overall3food3service5ambience4

Steak was tough due to the cut.

Max Downtown
Responded on November 20, 2019

Hi FranA, As you may imagine we are extremely disappointed that we served you a tough steak. I only wish that you had let us know immediately, as it would have been our pleasure to replace it immediately. We are sorry that you bought and paid for an item you didn't like. Please reach out for me directly the next time you have occasion to dine at Max Downtown, we will make it right. All the best, Steven Abrams Max Downtown 860-522-2530 sabrams@maxdowntowncom

Report
OT
New York Area
2 reviews
Dined on November 10, 2019
Overall5food5service5ambience5

Earlier this year we had some poor dining experiences here. That has all changed. MAX is BACK!!! My wife could not have been happier to be at our favorite place for her birthday tonight. We brought the kids and they too receive the full Max experience.

SW
New York Area
53 reviews
Dined on November 9, 2019
Overall4food4service4ambience4

Celebrating a birthday... service was very good except the pace was too slow between courses.

OT
New England
2 reviews
Dined on November 9, 2019
Overall5food5service5ambience5

We went for dinner after our elopement, I forgot I mentioned this when I made the reservation and was completely surprised when we were seated to a congratulatory card and had every employee telling us congratulations on our marriage. The food was to die for, our waiter was fantastic and to top it off we received complimentary sparkling wine and macarons. We can’t stop gushing over how wonderful Max Downtown is can’t wait to go back.

L
New York Area
18 reviews
Dined on November 9, 2019
Overall5food5service5ambience5

Loved it. We go to theatre works in downtown Hartford and go to other city restaurants. This was so worth the extra costs. The staff is so well trained. The food was high quality and great presentation. Will be returning

OT
1 review
Dined on November 8, 2019
Overall3food3service3ambience4

Pretty disappointed in the quality overall. Filet was overcooked and tomahawk ribeye was good but not great which is what you expect for almost $100. Wasn’t offered bread and Water was only refilled once and server barely was present. Three stars is generous.

t
Memphis
4 reviews
Dined on November 5, 2019
Overall5food5service5ambience5

Outstanding all the way to dessert.

RM
Tallahassee
1 review
Dined on November 5, 2019
Overall5food5service5ambience5

great place for a business dinner, high recommend!

S
New England
2 reviews
Dined on November 3, 2019
Overall5food5service5ambience5

Great food and service. Its definitely worth the price to enjoy a meal here.

RS
1 review
Dined on November 2, 2019
Overall3food2service5ambience5

Service was great. Very friendly wait staff. The food was not properly prepared/cooked the way we requested. For the price of the food, definitely not worth it. The sides were decent. We will not be going back anytime soon. We were disappointed with what we had heard was a great restaurant. Maybe we just had a bad experience but not sure.

Y
New York Area
2 reviews
Dined on November 2, 2019
Overall5food5service5ambience5

We had a great time our server made great suggestions and was very attentive.

OT
New England
1 review
Dined on November 2, 2019
Overall1food5service1ambience1

I booked 2 seats at the bar and they said that they do not take reservations at the bar. I had my confirmation email and they wouldn’t honor it. Said it was a mistake. At a nice restaurant like this, they should have figured out a way to fix it. The customer service was terrible. Their host staff was incredibly rude.

Max Downtown
Responded on November 6, 2019

Dear Cynthia, We thought we handled a bad situation pretty well. We had you seated before your reservation time. You were kind enough to tell us the food was great, 5 stars even! Everything was served on time. What we did NOT do however was make you feel well-taken-care of. For that, I will take full responsibility. Please reach out to me personally the next time you have occasion to be downtown. It will be my pleasure to try and change your mind about us. Once again my apologies. Steven A.

Report
CG
Philadelphia
8 reviews
Dined on November 2, 2019
Overall5food5service5ambience5

Although pricey.. the service and selection is outstanding. The food is prepared and beautifully and the staff is exceptionally knowledgable about both their dinner menu and drink selection. Definitely a great night out

OT
New York Area
1 review
Dined on November 1, 2019
Overall5food5service5ambience5

One of the best meals I have had all year! Great wine!

OT
New York Area
1 review
Dined on October 29, 2019
Overall5food5service5ambience5

All around was an outstanding night. From valet to host to waiters and food.

M
New England
7 reviews
Dined on October 29, 2019
Overall4food3service5ambience5

We went to Max Downtown because we have been there several times previously and have had pleasing experiences. A little pricey but worth what you pay. The service at this restaurant is always excellent and our visit recently was no different. Excellent, excellent service. Our waiter David could not have been more attentive and helpful. He made our dinner better than it might have been. I had a beet salad that was surprisingly varied in that several dressings were used (not combined) which made the dish a tasty and surprising exploration. My wife loved her caesar salad. I had the tuna cooked simply with brussels sprouts. The tuna was cooked perfectly but, oddly enough, the brussel sprouts I ordered were unevenly cooked. Some sprouts were almost raw and others cooked as they should be. My wife had the halibut which was cooked too much such that she sent it back. The management was very good about this and asked her whether she wanted something else. She turned that down and they were good enough to take it off the bill. We had baked Alaska for dessert. It was a good experience overall and we will return on other special occasions.

Max Downtown
Responded on November 1, 2019

Hi Mr. Hanley, This is Juia Rosenthal, i'm the manager who visited your table and helped with our food misses. I have discussed the Brussels Sprouts and overcooked Halibut with our chef, and we are working on correcting the consistency of the preparations. Thank you so much for your wonderful review, so glad you felt well-taken-care-of. We look forward to seeing you in the future. Best, Julia Rosenthal jrosenthal@maxdowntowncom 860-522-2530

Report
MR
1 review
Dined on October 25, 2019
Overall4food4service5ambience5

The service could no have been any better! Everyone seemed to be taking care of our table. General Manager was very friendly and accommodating. Great place for a great meal!

OT
New York Area
1 review
Dined on October 24, 2019
Overall4food5service4ambience3

Birthday. Show

SB
1 review
Dined on October 23, 2019
Overall5food5service5ambience5

One of the best meals I have ever had. Went for my anniversary and had the best time

R
Naples
13 reviews
Dined on October 21, 2019
Overall5food5service5ambience5

As always the food was great as well as the service.

OT
1 review
Dined on October 21, 2019
Overall5food4service5ambience5

Went for my birthday and also my brother in law birthday. I picked this place due to the whiskey wall in the bar area and the multiple whiskey options both local in Connecticut and outside the country. Also there happy hour is pretty amazing.

SM
1 review
Dined on October 19, 2019
Overall4food3service3ambience4

Went with my bestfriend for both of our birthdays and it was a great place to go. The food was actually good, specially the dessert. Very attentive and super nice. We were there for probably 2.5 hours, at first it took a while to just get our drinks but after that they were on top of everything. Definitely will go again.

TE
New York Area
15 reviews
Dined on October 19, 2019
Overall4food4service5ambience5

Birthday dinner with my wife.

WS
1 review
Dined on October 19, 2019
Overall3food1service5ambience5

KC strip steak was tough and no flavor
Shrimp were very good
Service was excellent

Max Downtown
Responded on October 22, 2019

Hi Wayne, We are so sorry to hear that you didn't enjoy your steak, it sounds awful! Abel, your server had no idea that you did not like it. We sure wished we knew, as it would have been our pleasure to replace. We are sorry that you bought and paid for an item that was so disliked. Please reach out for me so that we may correct. Tank you for writing, it is important that we hear not only the positive, but negative feedback also. Best, Steven Abrams 860-522-2530 sabrams@maxdowntowncom

Report
E
New York Area
17 reviews
Dined on October 18, 2019
Overall4food5service3ambience4

Great food, still has the Max charm, good time. We had a little bump at the beginning.. Took over 20 minutes to get seated, and we had a reservation... You guys can do better than that
Go enjoy the food and ambience, it's marvelous.

DB
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

I was in Hartford to see a play with my friend and we decided to grab a bite to eat before the show and I’m so happy that we decided to go to Max Downtown. Honestly it made our night. Would decently recommend going here!

CB
1 review
Dined on October 17, 2019
Overall5food5service5ambience5

The service is excellent from the moment you walk in the door; patrons are treated as valued guests. The food is terrific and it is a meeting place for the City's power brokers. I will visit Max Downtown again and again!

Tweets by Max Downtown