Situated as the centerpiece of Hartford’s downtown business center, it has been guided to preeminence by owners Richard Rosenthal and Steve Abrams.
Providing outstanding dining, service and atmosphere, Max Downtown offers a trend-setting atmosphere for more than 300 patrons daily. It has earned a 25 or “excellent” from Zagat’s Survey, a “Best New Restaurant” from Connecticut Magazine, more than six Reader’s Choice awards from Connecticut Magazine and 4-stars from The Hartford Courant’s Northeast Magazine.
Internationally inspired dishes and other regional and traditional fare create a menu unlike any other in Connecticut. “It’s more than a Classic Chop House,” says Rosenthal. "We create dishes for people with a passion for dining.”
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The service is excellent from the moment you walk in the door; patrons are treated as valued guests. The food is terrific and it is a meeting place for the City's power brokers. I will visit Max Downtown again and again!
Good food, attentive service. What you expect from a Max group restaurant. Bar very busy so drinks took along time.
A fantastic fine dining experience in Hartford. Food and drink are amazing but the service is best in Connecticut!
We travel from California once or twice a year and our waiter Thomas recognizes us when we arrive instantly!
His knowledge of the menu and his attention to detail are unsurpassed! If you only have one evening in Hartford, we highly encourage you to have dinner at Max’s Downtown!!
Let me start by saying I'm a fan of the Max Restaurant Group and I will go back. However, with that said, I have very high expectations of a restaurant that charges $54 for their Kansas City Strip, and my expectations were not met. The service was attentive, but when I ordered the Roasted Beet Salad I was served a version of the Red Russian Kale & Apple Salad. I was disappointed. Instead of taking the salad away I was brought a plate of roasted beets with some arugula, and the manager came to the table to apologize. I also ordered the Black Pearl Salmon - medium rare. The presentation was beautiful, but the salmon was just shy of sashimi. Thank goodness I'm a fan of raw fish. After dinner my wife ordered hot tea with milk on the side. The milk was warm and she was provided a soup spoon to stir in the milk and sugar. I'd like to think that fine dining exists in Hartford, but I'm afraid it doesn't exist here.
As is usually the case with Max Group restaurants, food was very good and service was very good too although waiter was probably a little too talkative but very personable and really trying to help to make it a good evening. Prices are probably right in sweet spot for higher level restaurant but getting a little high for some entrees. Overall, a great dining experience and I will continue to go there.
Best experience ever, they put us in a romantic booth and even gave us chocolate covered strawberries with "Happy Anniversary" written in chocolate on the plate. Waiter was outstanding!!
Table by the staff service area detracted from a great venue and meal. The parking valet service is way below any measure of acceptable with a 20 minute wait after your meal to retrieve a car parked around the corner. This service is a black eye for a reliable Hartford staple for excellent service.
The only complaint is the seating area is not very conducive to private conversations.
We had been away for 5 years living in another city. Rich Rosenthal, owner of the Max group , knows customer service.Seafood appetizers (clams, oysters, crabmeat) were fresh as can be. Our server was unusually helpful in suggesting an 18oz ribeye, sliced for the three of us, was perfect glasses of Ridge Zin-an old favorite were perfect with the rare steak. As it was my wife’s birthday, she was served a yummy flourless chocolate cake (with candle ). A perfect meal!
Dinner was awesome !
Our waiter Chris did a great job and got us out on time for our show.
Our host Steve was gracious and welcoming as always.
Highly recommend a visit if you have not been here before.
We arrived early--a table was presented in 2 minutes. The initial service was quick--Sasha, our server, was excellent through out the dinner. They were informed of my birthday--greeted me with a card and, later, a simple dessert. Everyone, including Stephen, the manger, was pleasant and attentive.
Loved the meals we had! Great presentation and taste! For a supposed off night (Wednesday) very busy which is an attribute to the greatness of this restaurant. Thanks
Great dinner, exceptional service!
Melinda was wonderful!
It was for my best friends birthday and it was absolutely wonderful the food was spot on we only go in there for special occasions so will be back for our anniversary
It was our first time in this place. We were welcome gleefully and very attentively . The setting is beautiful, comfortable and elegant. Our service people were impeccably affable and courteous. We were not that hungry that night so we decided to order two appetizers each...plus drinks. Food was good but for both of us it was too garlicky and oniony. Presentations were nice and portions were of adequate and of satisfactory size (specially for appetizers)...Nevertheless, we eat all but definitely we both coincided that it was too heavy handed on garlic and onion.
Dear Carlos, I am so sorry you found the Cioppino and Caesar Salad to heavy handed with Garlic and Onion. We appreciate ALL feedback both positive and negative. Your comments will allow us to take another critical look at those dishes with our Chef, Chris Sheehan. I am so happy you enjoyed our hospitality, next time we'll be sure that you enjoy the food just as much if not better. Please reach out for me directly when you would like to return. Best, Steven Abrams sabrams@maxdowntowncom
Disappointing. I am a frequent diner at Max restaurants but was very disappointed with this latest experience. I had one of their specials that day - a local farm to table brisket with a coffee rub. Sounded fantastic. But it was so full of fat that I was only able to eat 4 of the 7 slices. Those slices were probably 1/3 fat. The last 3 were at least 90% fat and inedible. Where was the quality control? Did the chef even look at the meat before pouring the sauce on top? I left hungry. The other guests were relatively happy with their dinners (tuna was excellent, salmon was okay, and the sides were good). I am hoping this was just a one time glitch.
Hi, We are so sorry to read about your disappointing meal, the pork sounds horrible. To answer your question, it doesn't sound like anyone looked at your pork, including myself as I was here in the dining room. I have no excuses, i only wish that you would have told us so we could have fixed immediately to your satisfaction. Please allow us to make it up to you, contact me please. Thank you for writing, I am sorry it was necessary. Best, Steven Abrams sabrams@maxdowntowncom 860-522-2530
Great food, great service, nice environment for business.
Amazing food and waitstaff. My wife did not like her dish as it had an ingredient she did not like. No problem to send back and restaurant did everything it should have. Offered another dish. Took it off bill and comp desert. The wine list was fabulous and not overpriced
Will go back again and again
Consistently outstanding food and service. Best in Hartford. These guys understand hospitality and what it takes to build a steady following. Prime Rib is simply to die for. Cannot go wrong.
Max Downtown is the best restaurant in it's class in CT and most of New England. Food, drinks, ambience, wine offering is second to none. Wait staff is rebuilding and will catch up to expectations. In spite of a slip or two they all have a friendly professional demeanor. Max is in my top 10 world wide. Go and enjoy...often.
We enjoyed celebrating my birthday here. The restaurant was very crowded and busy, so service started out pretty slowly--20 minutes before we had anything but water. We tried to order an appetizer with our cocktails, but our server advised us to wait as food service was going to be slow. We thought that was very odd. However, once we got our order in, the food was fantastic and service improved. This was our third time there, and the only time we have been unimpressed with the service, so we still would recommend.
We had an amazing dining experience at Max Downtown. The food and wine was wonderful, decor lovely, and the service absolutely superb. Our waitress, Melinda, was so knowledgeable about the menu and wine list. She had the ability to be friendly and helpful without being intrusive or obvious during the meal, anticipated our every need and overall contributed immensely to our amazing experience. Would definitely request her another time.
Simply stated you will not find a better spot for dinner in Hartford.
Had a wonderful time celebrating our anniversary. Everything was perfect from beginning to end.
We took advantage of the Steak for Two promotion and it was an outstanding value. Max Downtown is still the best steakhouse in greater Hartford.
Sirloin steak was all grizzle, no flavor. Very disappointed. Expect better from Steve and the Max flagship restaurant.
Hi Robert, Thank you so much for writing to us and letting us know about that awful steak. I am so sorry that we couldn't fix it immediately for you, but both Sasha and myself had no idea you were not enjoying. We would love to make it up to you. Please come back as our guest, we will see to it that everything is perfect, and you feel well-taken-care-of. Please reach out for me when you would like to return. Best, Steve Abrams 860-522-2530 sabrams@maxdowntowncom
Service was excellent. Wait staff is very friendly and attentive.
Great spot for a business dinner. Excellent bar and whiskey selection
The atmosphere is great awesome and relaxing. The food is amazing and the deserts are great. The service is always amazing, professional and staff is personable. Love goins to MAX Downtown
WAS A SURPRISE TO DISCOVER A REALLY GREAT STEAKHOUSE IN DOWNTOWN HARTFORD. MY PRIME NY STRIP WAS PERFECTION AT A RARE/MEDIUM RARE TEMP. THE APPETIZER OF GAZPACHO WAS PERFECTED WITH LOBSTER MEAT, AND THE HEIRLOOM TOMATOES WERE AS GOOD AS THE ONES I GROW IN MY BACKYARD. EVEN THE BLACKBERRY SHORTCAKE WAS AWESOME. THE MANAGER, THE WAITER AND THE ENTIRE STAFF WERE CORDIAL AND WELCOMING. CHECK IT OUT...YOU WILL LOVE EVERY BITE.
I go the Max Downtown every time I’m in Hartford. Service is always excellent, food always delicious!
A great serious steakhouse with serious prices. Service is at the very top level. This is an experience dining here and with a pro server we had a great dinner. Highly recommended. Near or at the very top!!!!
Everything was spectacular. From the service, to the food, and the ambience, everything was great. I went here to celebrate my anniversary with my wife and I couldn’t have been happier that we went here.
We love this place
Another excellent meal. The steak weekend special was an excellent deal.
Beautiful atmosphere, service and food were spectacular! Did the steak dinner for 2 @ 75.00 great price and delicious!
Our meal was fantastic. We had no wait and were seated at the time of our reservation. Our waiter was absolutely fantastic. He was completely attentive to our needs.
The pastry chef was also just as fantastic. He noticed it was my fiance's birthday and took it upon himself to make chocolate covered strawberries for her.
Great choice for an Anniversary dinner
Food and service were outstanding. The only downside was our seating which was so close to the next table that I could hear the couple next to us chewing their food.