Matt the Miller's Tavern- West Chester

Matt the Miller's Tavern- West Chester reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Patti VIP

   Cincinnati8 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our waitress was wonderful. Pretzel bite were very good. My fish was a little on the soggy side, the other 4 meals were ok at best. There’s certainly an opportunity to improve quality and taste in the food.
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   Thanks for the review, Patti! We're thrilled to hear that you enjoyed your pretzels and our service at Matt the Miller's Tavern-West Chester. We're sorry to hear that your fish and other meals didn't meet your expectations. Your feedback is important to us and we'll definitely take it into consideration to improve our food quality and taste. We hope to serve you again soon and provide a better experience.
   

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2. C

   Carol

   Cincinnati1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was very busy, so the food was a bit long in arrival. However, our server was kept us abreast of the situation and we understood. We were not just left wondering. When the food did arrive it was hot and delicious and exactly as ordered.
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   Hello Carol, Thank you for your review and for choosing to dine with us at Matt the Miller's Tavern-West Chester. We're thrilled to hear that you enjoyed our food and found our service to be commendable. We understand that the timing of our food service could be a bit slower during busy periods, and we're glad that our team was able to keep you updated. We appreciate your understanding and patience. We hope to serve you again soon. Best regards, The Management Team
   

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3. P

   Pam

   Cincinnati1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food was good. Service was good. Food arrived in timely manner. We were seated at small table by front entrance. Very noisy, drafty. The calling of a party to say table ready was so loud.
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   Thanks for the feedback, Pam! We're thrilled to hear that you enjoyed our food and service at Matt the Miller's Tavern-West Chester. We apologize for the noise from the front entrance and understand that it can be a bit overwhelming during peak hours. We appreciate your patience and understanding. We hope to serve you again soon and provide a more comfortable dining experience.
   

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4. OT

   OpenTable Diner

   Las Vegas1 review

   4.0

   Dined on April 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was excellent very prompt with drink request and delivery. They were very Helpful with the menu. Our food was delicious and served hot!
   

   Matt the Miller's Tavern- West ChesterResponded 7 days ago

   Thank you so much for your kind words. We're thrilled to hear that you enjoyed our service, promptness, and the quality of our food! We always strive to provide our guests with the best dining experience possible, and your feedback tells us we're on the right track. We appreciate your high ratings and look forward to serving you again soon at Matt the Miller's Tavern-West Chester. Best, The Management Team
   

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5. R

   Ryan

   Cincinnati13 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Server was great especially on Easter for it being a holiday. Food was very good!
   

   Matt the Miller's Tavern- West ChesterResponded on April 21, 2025

   Hey Ryan, We're thrilled to hear that you had a great experience at Matt the Miller's Tavern-West Chester! It's always a pleasure to know that our team's service made your visit special. We're glad you enjoyed our food, especially on such a special occasion as Easter. We appreciate your feedback and will continue to work on providing the best value possible. Looking forward to welcoming you back soon! Best, The Management Team
   

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6. D

   David VIP

   Cincinnati43 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went for brunch on Easter Sunday. Waited an inordinate amount of time for food to be delivered and the brunch entrées were undistinguished at best. Sun-dried tomatoes in the omelette were dumped in one heap hardly any sausage, but tons of potatoes. breakfast skillet was OK but not outstanding. Cinnamon roll. We ordered as an appetizer was pretty good. Our server was very attentive but the kitchen did not cooperate and we noticed other tables also waiting an inordinate amount of time for food. Not the experience we had at Matt the Miller‘s in the past. 
   

   Matt the Miller's Tavern- West ChesterResponded on April 21, 2025

   We’re truly sorry to hear that your Easter brunch experience didn’t meet your expectations, especially with the long wait times and the quality of the dishes. We completely understand how frustrating that can be, and we sincerely apologize for the issues you encountered. We’re glad to hear your server was attentive, but we’ll be addressing your concerns with our kitchen team to ensure that our food quality and timing are up to the high standards you’ve come to expect from us. We’d love to make this right for you, so please feel free to reach out to me directly, and I’d be happy to send you some gift cards as a gesture of goodwill. Thank you again for bringing this to our attention, and we hope you’ll consider giving us another chance in the future, David.
   

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7. K

   Karen VIP

   Cincinnati32 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Not impressed with the brunch. I think they were having kitchen issues. Ordered the breakfast skillet and there was virtually no meat and the potatoes were just too done. I did send it back and the second one was better as far as meat. It looked like the woman at the table next to us had a similar dish and she had hers topped with avocado slices which would have added a lot to the dish. Their omelets also appeared to be stuffed much fuller than ours. The service was good and we were impressed that the manager was very visible, checking all the areas for customer satisfaction. One of the bus boy/host type young men was obviously mad about something, shoving chairs, sour face and slamming rolled silverware on the tables. For the money and quality, just not the greatest Easter holiday experience.
   

   Matt the Miller's Tavern- West ChesterResponded on April 21, 2025

   We’re truly sorry to hear that your brunch experience didn’t meet your expectations, especially on such a special occasion like Easter. We sincerely apologize for the issues with the breakfast skillet and the lack of consistency with the dish, as well as the behavior of one of our staff members. We’ll be addressing these concerns with our team to ensure a better experience moving forward. We’re glad to hear that the service was good and that the manager was visible and attentive to customer satisfaction. We’d like to make this right for you, so please feel free to reach out to me directly, and I’d be happy to send you some gift cards as a gesture of goodwill. Thank you again for your valuable feedback, and we hope you’ll give us another chance in the future, Karen.
   

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8. G

   Ginger VIP

   Cincinnati23 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   This is the third time we’ve visited for a family celebration around a holiday, including Easter and Thanksgiving. Our service was just”ok”, not very attentive and we waited for an hour after we placed our order before our food came.
   

   Matt the Miller's Tavern- West ChesterResponded on April 22, 2025

   Hello Ginger, Thank you for taking the time to share your feedback. We're very sorry to hear that this is your experience on Easter. Our General Manager, Vee, is going to call you personally. We hope you'll let us make it right. Best regards, The Management Team
   

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9. K

   Kelly

   Alabama16 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Portion sizes where to small for the price but food was tasty overall. We order dessert cheesecake which was ok but little frozen. Would come back if the portion sizes equal the price.
   

   Matt the Miller's Tavern- West ChesterResponded on April 21, 2025

   Thanks for visiting us, Kelly. We appreciate your feedback and are sorry to hear that our portion sizes and pricing did not meet your expectations. We're glad you enjoyed our food, but we understand that the dessert didn't hit the mark for you. We're always striving to improve and your comments will certainly help us in that effort. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. K

    Karin

    Cincinnati22 reviews

    5.0

    Dined on April 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service was excellent, food was good. Had not been there in a long time. My husband had the Prime Rib and would have liked it a bit more rare.
    

    Matt the Miller's Tavern- West ChesterResponded on April 21, 2025

    Thanks for the feedback, Karin! We're thrilled to hear that you enjoyed your visit to Matt the Miller's Tavern-West Chester. It's great to know that our service and food met your expectations. We regret that the Prime Rib did not appeal to your husband's preference, and we appreciate your honest review. We're always looking to improve and will certainly take your comments into consideration. We hope to have the pleasure of serving you and your husband again soon!
    

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