Matchbox - Sawgrass Mills

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1. r

   robdantop

   Naples

   74 reviews

   vip
   3.0

   74 reviews

   Dined on May 11, 2022

   overall3food4service3ambience3

   Much better this time but service is still pretty bad, must be short handed. Don't go if your in a hurry to get somewhere

   Report
2. OT

   OpenTable Diner

   Miami

   1 review

   2.0

   1 review

   Dined on May 8, 2022

   overall2food3service1ambience1

   Air conditioning was out so it was very hot in the restaurant. The waiter was inattentive. We actually sat there and counted over ten times within an hour he would pass our table not asking if we needed anything even though all our glasses were empty and appetizer dishes were stacked on our table. My mother ordered pellegrino to which he gave her just club soda. She asked about it and he just stated that pellegrino comes from the tap, which is completely false. Seemed to just be gaslighting us. We also ordered guacamole on the side to which he just brought out sliced Acevado’s. Little screw ups like this plus his complete disregard made the Mother’s Day dinner feel very off. Will not ever be going back to this restaurant again.

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3. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on May 8, 2022

   overall2food3service1ambience3

   The food was okay. The hostess was rude and didn’t acknowledge us once we came up to the stand. She continued to ignore us and wouldn’t wait on us. I informed the manager and he took care it. I honestly won’t return ever. And this was on Mother’s Day.

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4. DW

   DaironW

   Miami

   1 review

   4.0

   1 review

   Dined on May 8, 2022

   overall4food4service4ambience4

   Good ambiance great food choices and delicious

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5. C

   Christine

   Atlanta

   3 reviews

   2.0

   3 reviews

   Dined on May 8, 2022

   overall2food2service4ambience4

   Don't usually give reviews but we were seated on time with reservations at 3p food orders were taken at around 3:15p along with appetizer orders food came at 5:30p no water for tables or silverware finally had to ask for manager because not everyone in our party got there food so they told manager they didn't want to wait any longer for their food waited for our checks another 30 minutes or more very sad no kidding on this review sad matchbox

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6. AB

   AnthonyB

   1 review

   2.0

   1 review

   Dined on May 8, 2022

   overall2food2service1ambience4

   The kitchen was extremely slow. Over a one-hour wait. They did try and make it right with complimentary salads and a couple of free drinks, but with hungry kids, it was a LONG wait. When food came out it was either room temperature or wilted due to being under a warming lamp for too long. A really tough day for Matchbox.

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7. r

   robdantop

   Naples

   74 reviews

   vip
   3.0

   74 reviews

   Dined on May 5, 2022

   overall3food3service2ambience3

   Slow service for not being busy. It was obvious out food day in the window under heat lamps for quite a while. Fries like warm. Top of bun hot and crispy. Food runner didn't care. Manager never followed up.

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8. AJ

   AdamJ

   Miami

   5 reviews

   3.0

   5 reviews

   Dined on April 29, 2022

   overall3food4service3ambience3

   Food was good. Price was on the higher side. Service challenged due to staff shortage at 6-8pm on a Friday before getting busier. Overall? It’s good. But it has a limited menu and could be worse. Or better

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9. OT

   OpenTable Diner

   Fort Lauderdale

   2 reviews

   4.0

   2 reviews

   Dined on April 27, 2022

   overall4food4service5ambience4

   We went to Matchbox to celebrate our children’s accomplishments this school year. Unfortunately, due to the ceremony going into the night we had to make a later than usual reservation during a weeknight. We arrived 1 hour prior to closing with a reservation in hand knowing what we were demanding of the staff even as a party of 6. There were a few parties seated throughout the restaurant but by that time it was pretty empty. We were seated immediately and were assigned Christian as our server. He was extremely professional and his service was top notch. We might as well have been there at peak time on Friday night because he did not skip a beat. I was not sure how the night would go but he attended to our every request. He offered apps, stayed on top of beverages, inquired of our food and even offered dessert. All of this knowing it was closing time. Not once were we forced out or rushed by any of the staff. We made sure not to take advantage of the situation by acting as if we could be there as long as we wanted. The food was delicious as always, but easily outshined by the customer service. It can be difficult walking into an establishment and witness immediately an employee sigh at the sight of a customer. Thank you Matchbox for your hospitality and allowing us to spoil our 2 children with their grandparents alongside them. Job well done! We’ll be back!

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10. BP

    BP72

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on April 19, 2022

    overall3food4service1ambience4

    Decent food. The pizza is a mainstay here and ours was very good. The rest of the food was above average as well. The service was terrible. Server never came by. In fact, when I got up 20 minutes after ordering to see where she was I could not find her at all. Then the appetizer and the main dishes all came at the same time. No apologies even though we specifically asked for the pizza in advance. Not sure I would return it was that bad.

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11. TW

    TameaW

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on April 18, 2022

    overall5food5service5ambience5

    I had the chicken pesto and pepperoni pizza and it was absolutely delicious. I love that it was light on my stomach and not greasy. My friend got her usual which was the chicken sandwich and she enjoyed it as well. I also enjoyed the mocktail margarita and I’m glad they have those options for those who aren’t drinking.

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12. m

    michp

    Exclusive

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food3service4ambience3

    I understand that it was easter sunday so it was very busy. We were able to get seated relatively quickly despite the size of our party. Drinks took quite some time - about 30 minutes. The appetizers came out pretty good after that however the tempura shrimp were very very very oily. The meals were presented about 30-40 minutes later and they were okay(ish). Having eatten there before, we knew what to expect and the churrasco brunch item was not prepared well and the server/host who brought it out was not kind when my husband disputed the dish. He was actually combative with him. This is a no-no in a restaurant - or at least it should be. Overall, it was okay. My sister who was celebrating her birthday was not at all pleased. Our waitress Kayla was great however and did the best she could. Not sure i will visit again. Will take my $800 bill total elsewhere. Sorry Matchbox.

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13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service4ambience5

    Went here for Easter brunch. Arrived at 11:45am. It wasn’t too busy but as we were finishing up our meal around 1pm, a line had started to form outside for people waiting for a table. The food was great and I feel the starter plus a main for $30 is a reasonable price for brunch. I will definitely return. The service wasn’t the greatest but it was a holiday so I understand that may be why.

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14. MV

    MsVickersVi

    Fort Lauderdale

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 16, 2022

    overall5food5service5ambience5

    Our waiter Shawn was FANTASTIC!! Food was great as well, thank you!!

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15. OT

    OpenTable Diner

    Baltimore

    11 reviews

    vip
    3.0

    11 reviews

    Dined on April 15, 2022

    overall3food3service4ambience3

    Understaffed but the service was satisfactory

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16. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on April 10, 2022

    overall2food5service1ambience5

    The food was amazing but service was terrible I’m not sure if you guys are understaffed but my server had a lot of tables and the kitchen was very behind . it is sad because the food was great but I will not be back anytime soon because of the overall experience.

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17. RH

    RobinH

    Fort Lauderdale

    12 reviews

    vip
    5.0

    12 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    Our server Justin was great as were the food and drinks!

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18. TC

    TonyC

    Miami

    8 reviews

    5.0

    8 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    Excellent experience all around

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19. OT

    OpenTable Diner

    Fort Lauderdale

    5 reviews

    vip
    3.0

    5 reviews

    Dined on April 9, 2022

    overall3food4service2ambience4

    We were seated quickly because we had reservations. They took our order. Then our appetizer, the spinach and artichoke dip came to our table the bowl was warm and the dip was cold. We never had refills on our drinks I even had to go to the bar to get a refill on my son’s soda because our waitress disappeared. Another waitress came filled our waters and said let me check on your pizza she brought it out immediately. 5 minutes later our waitress appeared asking if we needed anything but the other waitress had already helped us. It was very frustrating. The food was delicious though as usual.

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20. j

    jonb

    Washington DC

    14 reviews

    3.0

    14 reviews

    Dined on April 6, 2022

    overall3food3service2ambience2

    Usually we love this restaurant and give it 5 stars. However, our experience on 4-6-22 at 5-6pm was just ok 3 stars. All our food came out at once and it was all at room temperature, disappointing! At least it still tasted good. The server was not personable at all, and the restaurant only had a few people in it at the time, so no excuse for the service and temperature of the food we received.

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21. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on April 2, 2022

    overall1food3service2ambience1

    Just a truly poor birthday

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22. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on April 2, 2022

    overall1food1service1ambience4

    Never ended up getting our food waited over an hour and 40 minutes

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23. OT

    OpenTable Diner

    Miami

    4 reviews

    vip
    2.0

    4 reviews

    Dined on April 2, 2022

    overall2food3service1ambience2

    Table of 6 arrived at 545. Didn’t get drinks until 630 since they said there was a large party that had the bar slammed. Our food items came out separately and a bunch of the items we ordered never arrived. It was a mess. I’ve been to this location probably four times in the past and every time I go something does not go right. I keep trying because I actually do like the food and the location is nice. It’s a shame they have such horrible managers that allow the service or pace of food to leave us disappointed every time. We agreed that after this last debacle, we will not be returning.

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24. AC

    AlexC

    Birmingham

    4 reviews

    5.0

    4 reviews

    Dined on April 2, 2022

    overall5food4service5ambience4

    Great drinks and food options. Enjoyable time for a pre concert meal

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25. OT

    OpenTable Diner

    Naples

    1 review

    vip
    1.0

    1 review

    Dined on April 2, 2022

    overall1food1service1ambience1

    Terrible experience. Cold food. Drinks and food took forever and the group all got food at different times. Will not return.

    Report
26. AJ

    AmJo

    1 review

    3.0

    1 review

    Dined on March 26, 2022

    overall3food4service2ambience3

    Service times were VERY slow and, the table we requested was not fully functional, which was not disclosed until after we were seated. Overall, it was a disappointment.

    Report
27. S

    Sscott

    Fort Lauderdale

    2 reviews

    2.0

    2 reviews

    Dined on March 26, 2022

    overall2food5service1ambience3

    Although the food was good. The prices and portions were not worth the money. The service has not the best. Our server was nice but almost everything we tried to order.. 10 minutes later he told us they were out. Waited over 15/20 minutes for our drinks that weren't really that good.

    Report
28. MP

    MrsP

    West Palm Beach

    4 reviews

    3.0

    4 reviews

    Dined on March 22, 2022

    overall3food3service3ambience4

    food was ok, blah. wait staff young, polite, yet not trained. Parking not wonderful. Bar and seating outside was very nice.

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29. BT

    BrianT

    Chicago

    28 reviews

    vip
    3.0

    28 reviews

    Dined on March 16, 2022

    overall3food4service1ambience4

    Decent food and value. Food came out timely and hot. However, the biggest problem was the bar service. We set it on our table with literally nothing in front of us for a half an hour after we ordered our first round of drinks. We ordered our second round with our food. Our food arrived before the second round. We’re not ordering complicated drinks. Beer and wine mainly. The bar was maybe 20% full in the restaurant maybe 30% full. Just simply no excuse for not being able to get out drinks.

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30. AO

    AlizaO

    Fort Lauderdale

    10 reviews

    3.0

    10 reviews

    Dined on March 12, 2022

    overall3food3service3ambience4

    The service started out great and then it turned in to fair service. The food was mediocre and over priced.

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31. OT

    OpenTable Diner

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on March 11, 2022

    overall5food5service5ambience5

    Our server was great and we had a nice time eating outside at the fire pit.

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32. MC

    MC6808

    Nashville

    10 reviews

    vip
    1.0

    10 reviews

    Dined on March 11, 2022

    overall1food1service2ambience2

    Bartender didn't know how to make specialty drink. Restaurant didn't have ingredients to make one of their specialty pizzas. Chimichurri steak was fatty, hard to eat, and tasteless (even with the sauce). Fries were soggy and tasteless. Worst food I've had in a restaurant in years.

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33. OT

    OpenTable Diner

    Fort Lauderdale

    4 reviews

    1.0

    4 reviews

    Dined on March 6, 2022

    overall1food1service1ambience1

    We sat down for a while. At least 5 servers walked by our table multiple times, made eye contact and said nothing. After a while we finally got up and walked out. On our way out, one of the servers that had walked by a few times said "nobody greeted you or came by your table, I'm sorry!" As we walked out. This is the third bad experience I had with my family at this restaurant. I went a few weeks ago with girlfriends for brunch and had great service so decided to bring my family back to try again and was so disappointed. We will never be back again.

    Report
34. MH

    MichelleH

    Fort Lauderdale

    1 review

    4.0

    1 review

    Dined on March 5, 2022

    overall4food3service4ambience4

    I had the salmon dish. It came with white rice and asparagus. The salmon tasted really good. There was just a bit too much sauce added to the dish. We sat outside and it was nice even though a bit breezy.

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35. s

    stephanie

    Fort Lauderdale

    1 review

    1.0

    1 review

    Dined on March 5, 2022

    overall1food3service1ambience1

    Waited 20 minutes to get a server to acknowledge our existence. Everyone walked around and didn’t come to our table to take our order. The wait staff was standing around taking and not actually working.

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36. I

    Impressed

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on March 5, 2022

    overall5food5service5ambience5

    Great food, but excellent service. Every person that we encountered was prompt and helpful and our server was very nice and accommodating. We will be going back.

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37. JG

    JeyG

    Orlando

    6 reviews

    vip
    5.0

    6 reviews

    Dined on March 5, 2022

    overall5food5service5ambience5

    Great lobster roll on a Pretzel bun. Just wish it was a pretzel hotdog roll and not a burger bun.

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38. OT

    OpenTable Diner

    Fort Lauderdale

    7 reviews

    5.0

    7 reviews

    Dined on March 5, 2022

    overall5food4service5ambience5

    The Brunch is superb, especially for the price and options. We had an amazing time and our waitress, Melissa, went above and beyond to ensure that we were comfortable and well tended to. This will definitely not be the last time we brunch here. Thanks Matchbox.

    Report
39. SB

    SusanB

    West Palm Beach

    5 reviews

    5.0

    5 reviews

    Dined on February 25, 2022

    overall5food5service5ambience5

    The Miso Salmon was awesome! Pear salad also a winner! Would defiantly go back.

    Report
40. ME

    MaryE

    1 review

    4.0

    1 review

    Dined on February 25, 2022

    overall4food4service4ambience4

    Made my reservation Online was no problem when I arrive was seated quickly… Food was good Arrived in a timely manner. Service was good. Arrive to our next appointment in a timely manner. Would recommend matchbox again.

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