Matchbox - Sawgrass Mills

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1. LB

   LiaB

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food2service2ambience4

   I had been here before and the salmon was delicious as well as the honeybee drink. My husband on the other hand had fish and chips, greasy fish and had to send the fries back they were cold. 🙁I’m not sure if our waitress was lazy or it wasn’t her job 🤷🏻‍♀️But she passed by the table and didn’t ask if I wanted another drink although she saw the empty glass. She didn’t pick up an empty plate and didn’t remind us of desserts or shakes which we probably would have had but we forgot because of the fish and chips. Over all ambience was good, my food was delicious and my drink was as well. Poor hubby good thing he had ordered the tortilla soup which he did love and so did I.

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2. OT

   OpenTable Diner

   Miami

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service1ambience3

   Appetizers and food came out at the same time. Waiter was very slow and barely came by the table. Food was great but missing some items that we never got.

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3. F

   Fiuprof7

   Miami

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   overall4food4service4ambience4

   Slow to seat. Quick service. Good food. Meatball and sliders.

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4. RD

   RitaD

   Detroit

   8 reviews

   3.0

   8 reviews

   Dined on August 5, 2022

   overall3food3service2ambience2

   The food was ok, not great. The service was terrible-the waiter hardly ever came by. Probably not going back.

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5. LM

   LizM

   Miami

   33 reviews

   vip
   3.0

   33 reviews

   Dined on August 2, 2022

   overall3food3service3ambience3

   Service was slow Tried a new dish on the menu they need to work on refining it

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6. D

   Dove

   West Palm Beach

   41 reviews

   vip
   5.0

   41 reviews

   Dined on August 1, 2022

   overall5food5service5ambience5

   As we told the manager, Larry, our visit was wonderful. Starting with host's (Shomari I think was the young man) greeting we were very impressed. He was very gracious, attentive and friendly and presented a wonderful first impression. Our server, Freddie was equally attentive and took very good care of us. The food was delicious and the beverages cold. When we questioned the price of the beer ($1 more than on the menu) he said that the cost had just gone up on Friday (this was Monday), but took our question to the manager who credited us back to the amount on the menu We have been to several Matchbox's in the DC/VA area and always make a point to stop at the Sawgrass one when we have reason to be in Weston, FL. We again had a wonderful visit and will surely be back soon.

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7. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on July 10, 2022

   overall5food5service5ambience5

   Food is delicious! Overpriced but delicious! I love going to Matchbox

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8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on July 9, 2022

   overall5food5service4ambience5

   Concert great location for arena

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9. OT

   OpenTable Diner

   Fort Lauderdale

   2 reviews

   3.0

   2 reviews

   Dined on July 9, 2022

   overall3food4service3ambience3

   Waited a very long time for appetizer which never came. Crab cakes,rib eye steak very good. Drinks were good too Not busy nor packed so delay for food and drinks was off putting.

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10. LS

    LatoyaS

    Miami

    3 reviews

    5.0

    3 reviews

    Dined on June 26, 2022

    overall5food5service5ambience5

    Wonderful Ambience and service!! Great food and atmosphere.

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11. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 24, 2022

    overall2food2service5ambience5

    There was very little lobster on the lobster roll and that portion of the dessert cake was comically small. The waitress agreed and and walked away

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12. d

    daveb

    Naples

    13 reviews

    4.0

    13 reviews

    Dined on June 22, 2022

    overall4food5service3ambience5

    A warm vibe with a foodie based menu, resulted in an enjoyable experience on our first visit to Matchbox

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13. OT

    OpenTable Diner

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Father’s Day!

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14. S

    Stringbean

    Fort Lauderdale

    6 reviews

    5.0

    6 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Great Service! Drinks Amazing !

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15. OT

    OpenTable Diner

    West Palm Beach

    2 reviews

    2.0

    2 reviews

    Dined on June 9, 2022

    overall2food1service1ambience2

    Everything took forever and it wasn’t even busy.

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16. J

    Jorge

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on May 22, 2022

    overall1food1service4ambience4

    The food is just OK, unless you’re the kind of person that enjoys eating at Chili’s.

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17. r

    robdantop

    Naples

    74 reviews

    vip
    3.0

    74 reviews

    Dined on May 11, 2022

    overall3food4service3ambience3

    Much better this time but service is still pretty bad, must be short handed. Don't go if your in a hurry to get somewhere

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18. OT

    OpenTable Diner

    Miami

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service1ambience1

    Air conditioning was out so it was very hot in the restaurant. The waiter was inattentive. We actually sat there and counted over ten times within an hour he would pass our table not asking if we needed anything even though all our glasses were empty and appetizer dishes were stacked on our table. My mother ordered pellegrino to which he gave her just club soda. She asked about it and he just stated that pellegrino comes from the tap, which is completely false. Seemed to just be gaslighting us. We also ordered guacamole on the side to which he just brought out sliced Acevado’s. Little screw ups like this plus his complete disregard made the Mother’s Day dinner feel very off. Will not ever be going back to this restaurant again.

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19. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service1ambience3

    The food was okay. The hostess was rude and didn’t acknowledge us once we came up to the stand. She continued to ignore us and wouldn’t wait on us. I informed the manager and he took care it. I honestly won’t return ever. And this was on Mother’s Day.

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20. DW

    DaironW

    Miami

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service4ambience4

    Good ambiance great food choices and delicious

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21. C

    Christine

    Atlanta

    3 reviews

    2.0

    3 reviews

    Dined on May 8, 2022

    overall2food2service4ambience4

    Don't usually give reviews but we were seated on time with reservations at 3p food orders were taken at around 3:15p along with appetizer orders food came at 5:30p no water for tables or silverware finally had to ask for manager because not everyone in our party got there food so they told manager they didn't want to wait any longer for their food waited for our checks another 30 minutes or more very sad no kidding on this review sad matchbox

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22. AB

    AnthonyB

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service1ambience4

    The kitchen was extremely slow. Over a one-hour wait. They did try and make it right with complimentary salads and a couple of free drinks, but with hungry kids, it was a LONG wait. When food came out it was either room temperature or wilted due to being under a warming lamp for too long. A really tough day for Matchbox.

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23. r

    robdantop

    Naples

    74 reviews

    vip
    3.0

    74 reviews

    Dined on May 5, 2022

    overall3food3service2ambience3

    Slow service for not being busy. It was obvious out food day in the window under heat lamps for quite a while. Fries like warm. Top of bun hot and crispy. Food runner didn't care. Manager never followed up.

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24. AJ

    AdamJ

    Miami

    5 reviews

    3.0

    5 reviews

    Dined on April 29, 2022

    overall3food4service3ambience3

    Food was good. Price was on the higher side. Service challenged due to staff shortage at 6-8pm on a Friday before getting busier. Overall? It’s good. But it has a limited menu and could be worse. Or better

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25. OT

    OpenTable Diner

    Fort Lauderdale

    2 reviews

    4.0

    2 reviews

    Dined on April 27, 2022

    overall4food4service5ambience4

    We went to Matchbox to celebrate our children’s accomplishments this school year. Unfortunately, due to the ceremony going into the night we had to make a later than usual reservation during a weeknight. We arrived 1 hour prior to closing with a reservation in hand knowing what we were demanding of the staff even as a party of 6. There were a few parties seated throughout the restaurant but by that time it was pretty empty. We were seated immediately and were assigned Christian as our server. He was extremely professional and his service was top notch. We might as well have been there at peak time on Friday night because he did not skip a beat. I was not sure how the night would go but he attended to our every request. He offered apps, stayed on top of beverages, inquired of our food and even offered dessert. All of this knowing it was closing time. Not once were we forced out or rushed by any of the staff. We made sure not to take advantage of the situation by acting as if we could be there as long as we wanted. The food was delicious as always, but easily outshined by the customer service. It can be difficult walking into an establishment and witness immediately an employee sigh at the sight of a customer. Thank you Matchbox for your hospitality and allowing us to spoil our 2 children with their grandparents alongside them. Job well done! We’ll be back!

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26. BP

    BP72

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on April 19, 2022

    overall3food4service1ambience4

    Decent food. The pizza is a mainstay here and ours was very good. The rest of the food was above average as well. The service was terrible. Server never came by. In fact, when I got up 20 minutes after ordering to see where she was I could not find her at all. Then the appetizer and the main dishes all came at the same time. No apologies even though we specifically asked for the pizza in advance. Not sure I would return it was that bad.

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27. TW

    TameaW

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on April 18, 2022

    overall5food5service5ambience5

    I had the chicken pesto and pepperoni pizza and it was absolutely delicious. I love that it was light on my stomach and not greasy. My friend got her usual which was the chicken sandwich and she enjoyed it as well. I also enjoyed the mocktail margarita and I’m glad they have those options for those who aren’t drinking.

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28. m

    michp

    Exclusive

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food3service4ambience3

    I understand that it was easter sunday so it was very busy. We were able to get seated relatively quickly despite the size of our party. Drinks took quite some time - about 30 minutes. The appetizers came out pretty good after that however the tempura shrimp were very very very oily. The meals were presented about 30-40 minutes later and they were okay(ish). Having eatten there before, we knew what to expect and the churrasco brunch item was not prepared well and the server/host who brought it out was not kind when my husband disputed the dish. He was actually combative with him. This is a no-no in a restaurant - or at least it should be. Overall, it was okay. My sister who was celebrating her birthday was not at all pleased. Our waitress Kayla was great however and did the best she could. Not sure i will visit again. Will take my $800 bill total elsewhere. Sorry Matchbox.

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service4ambience5

    Went here for Easter brunch. Arrived at 11:45am. It wasn’t too busy but as we were finishing up our meal around 1pm, a line had started to form outside for people waiting for a table. The food was great and I feel the starter plus a main for $30 is a reasonable price for brunch. I will definitely return. The service wasn’t the greatest but it was a holiday so I understand that may be why.

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30. MV

    MsVickersVi

    Fort Lauderdale

    9 reviews

    vip
    5.0

    9 reviews

    Dined on April 16, 2022

    overall5food5service5ambience5

    Our waiter Shawn was FANTASTIC!! Food was great as well, thank you!!

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31. OT

    OpenTable Diner

    Baltimore

    11 reviews

    vip
    3.0

    11 reviews

    Dined on April 15, 2022

    overall3food3service4ambience3

    Understaffed but the service was satisfactory

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32. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on April 10, 2022

    overall2food5service1ambience5

    The food was amazing but service was terrible I’m not sure if you guys are understaffed but my server had a lot of tables and the kitchen was very behind . it is sad because the food was great but I will not be back anytime soon because of the overall experience.

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33. RH

    RobinH

    Fort Lauderdale

    12 reviews

    vip
    5.0

    12 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    Our server Justin was great as were the food and drinks!

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34. TC

    TonyC

    Fort Lauderdale

    10 reviews

    5.0

    10 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    Excellent experience all around

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35. OT

    OpenTable Diner

    Fort Lauderdale

    7 reviews

    vip
    3.0

    7 reviews

    Dined on April 9, 2022

    overall3food4service2ambience4

    We were seated quickly because we had reservations. They took our order. Then our appetizer, the spinach and artichoke dip came to our table the bowl was warm and the dip was cold. We never had refills on our drinks I even had to go to the bar to get a refill on my son’s soda because our waitress disappeared. Another waitress came filled our waters and said let me check on your pizza she brought it out immediately. 5 minutes later our waitress appeared asking if we needed anything but the other waitress had already helped us. It was very frustrating. The food was delicious though as usual.

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36. j

    jonb

    Washington DC

    16 reviews

    vip
    3.0

    16 reviews

    Dined on April 6, 2022

    overall3food3service2ambience2

    Usually we love this restaurant and give it 5 stars. However, our experience on 4-6-22 at 5-6pm was just ok 3 stars. All our food came out at once and it was all at room temperature, disappointing! At least it still tasted good. The server was not personable at all, and the restaurant only had a few people in it at the time, so no excuse for the service and temperature of the food we received.

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37. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on April 2, 2022

    overall1food3service2ambience1

    Just a truly poor birthday

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38. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on April 2, 2022

    overall1food1service1ambience4

    Never ended up getting our food waited over an hour and 40 minutes

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39. OT

    OpenTable Diner

    Miami

    4 reviews

    vip
    2.0

    4 reviews

    Dined on April 2, 2022

    overall2food3service1ambience2

    Table of 6 arrived at 545. Didn’t get drinks until 630 since they said there was a large party that had the bar slammed. Our food items came out separately and a bunch of the items we ordered never arrived. It was a mess. I’ve been to this location probably four times in the past and every time I go something does not go right. I keep trying because I actually do like the food and the location is nice. It’s a shame they have such horrible managers that allow the service or pace of food to leave us disappointed every time. We agreed that after this last debacle, we will not be returning.

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40. AC

    AlexC

    Birmingham

    4 reviews

    5.0

    4 reviews

    Dined on April 2, 2022

    overall5food4service5ambience4

    Great drinks and food options. Enjoyable time for a pre concert meal

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