Matchbox - Sawgrass Mills
Sawgrass Mills is a shopper’s paradise, and our dining oasis offers plenty of space for intimate dinners, large parties and get-togethers on two expansive levels. Each level has tree-lined patios, unrivaled people-watching, a full menu, plus fire pits for cozy South Florida nights.
Inside, a private 8-seat chef’s table overlooks all the action in the kitchen, and every seat in the house is treated to dramatic views of the bar and exhibition kitchen.
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Brunch box was enjoyable. So many options and a real value
I was served a Caesar salad that had no dressing on it and the lettuce was wilted and turning brown. Otherwise the meal itself was very good but the portions were very small.
Loved everything but it was too warm. Air not working well. Uncomfortable. Other than that. Food great. Great service. Fun atmosphere
The waiter was very confused service was very slow and food was horrible. Crab cakes were very fishy fries soggy
Disappointing and inconsistent table service. Small and pricey portions.
Great casual place for dining inside or outside.....
The food and service were both very good!
A nice selection of food and drinks!
On August 23, 2019 I made reservations for 6 people. A few of us arrived early and wanted to have a drink at the bar. The server was trying to be honest and told us that the bar was backed up about 30 minutes. We didn’t believe that could be possible, but he was right, almost to the minute. We were escorted to our table by one of the friendliest hostess I had had in years. The hostess and server were an absolute delight. We went to our table and my wife was still downstairs waiting out her 30 minute drink hold time. We ordered appetizers and they took about 20 min to arrive, the waitress spent a tremendous amount of time running up and down the stairs and as a result we waited for long spans of time without drink refills. When they finally delivered the first appetizer they failed to bring side plates and there was no wait staff around so we wound up waiting for them to bring the other appetizer till we could get plates. GOOD NEWS, the appetizers were very good. When our dinner arrived, they brought 2 of the meals, then there was a 5 min wait till they brought 3 more, one was missing salmon, and the final meal about 5 minutes later. As a result, most of the party was aggravated by this time, but the friendly waitress and food was the only thing that saved the meal.
Then, and it is my pet peeve, I have no issue with them automatically adding an 18% gratuity to a bill, and I know some people hate it, BUT, I do not appreciate when they fail to tell you when they deliver the check. It simply makes it look like they are hiding it and I have added tip in the past, simply because they were upfront about it.
This, in my opinion is a Management issue, it is clear they were inappropriately staffed and assigned to tables and it was inefficient at best. Staff running up and down the stairs is a complete waste of time and resulted in customers being ignored. I know the three other tables around us, with different servers were also experiencing the same issues.
We waited 50 minutes for our drinks! Jn fact, our food came out before our draft beers were delivered. It was ridiculous. We had to ask to speak to the manager 3 times before someone in our party just walked up and got the manager herself. Our meal did end up being comped, but honestly, it was not enough to make me want to ever want to return there. 50 minutes for 2 draft beers, 1 bottled beer, a tea, and a vodka tonic is ridiculous. It's a Friday night. Staff your bar accordingly.
It took 30 minutes to get our drinks. And our salads came with our food instead of before. The food was tasty so I’ll give it one more try.
We went there to eat on Tuesday at night. We asked for a table outside and a brunette woman was serving us. Here's are some things that happened (note, we were 1 of two tables outside in the beginning and the last table to leave while they were still opened):
- forgot we ordered fries
- waited 10 minutes to order a beer. The beer too exceptionally long after to get to us
- server goes outside without making eye contact at us multiple times. This was especially frustrating when we were trying to get our check. We even called out to her a few times. Maybe something was on her mind, but this was totally unprofessional
- took one of our leftover plates without asking us if we wanted it
Server seemed rushed the whole time we were there. Took extra long to refill drinks. GF pizza was burnt and had barely any cheese on it. black bean burger was very spicy and side salad was drenched in dressing. Very unappetizing.
We sat at out table for over 15 minutes before a waitress came to take drink order, then apologized profusely about the wait time. She said she would take care of us and apologized again. Well someone else brought our drinks then we never saw her again. Then another waitress from the table behind said she would take care of us. That worked out for a little while. Had to flag another waitress down for saw water and ice refills. The place was not that busy and you could see wait staff waiting around not serving people..very disorganized place, at least that day.
Our server seemed very overwhelmed from the moment we sat down. We ordered appetizers and 2 salads - these came out first, as expected. Then our entrees started being delivered by people other than our server - after about 5 minutes our server came to check on us and I advised him that my entree never arrived. The rest of my party was completely finished with their meal by the time my dinner arrived. Management comped my entree from the bill, but it was still frustrating that we didn’t get to all eat together.
Service is very slow and it was slow before as well.
I thought the food was average. The special sauce was left off of my burger and I had to ask for it and the hot sauce for the chicken sandwich, which we requested on the side, was also forgotten. The porch pounder lemonade drink was very good. My Aperol Spritz was made incorrectly and was cloudy. The bartender had no idea what was wrong with what she made. But another bartender, who was very attentive, quickly replaced my drink with a correctly made spritz. They’ve been open too long to have these types of mistakes. Underwhelmed and won’t be back.
Always love Matchbox. Food is always great, jalapeño margaritas are the best and service you can always count on.
Menu was rather limited, pizza was way over priced for what you are served. Service was lacking, but that was our specific server.Others around us with other servers seemed well attended to. Not likely to return
Food ris great, a perfect place to go for the family!
Food was very good stopped while shopping for lunch.
We decided to go with the Brunch Box and what a great decision. The pizzas were excellent and the chicken & waffles were pretty good too. The service was excellent. The server checked in on us a lot and kept reminding us to order more food. She refilled our drinks and even brought refills without having to ask us which was awesome. The Brunch Box is the way to go. We will definitely be back for more Brunch Box.
I was immediately seated and the meal was absolutely delicious.
When I visited Matchbox on my date, I had an amazing time the food came out quick and wasnt cold or anything. Also the service was amazing I forgot my hostess name but she was just amazing and overall the experience was amazing 10/10 IGN!!!
We went to Matchbox for dinner before the ELO concert at BBT. Location was very convenient. Great happy hour menu with drink and food specials. The Patio Pounder Lemonade was delicious! Food was tasty and cooked well. Our server, Paulie, was very attentive. Problem was that the manager, a 20-something had never heard of ELO snd didn’t realize the restaurant would get busy with people of a certain age who can afford dinner before a show. The restaurant was slammed and short-staffed. Other than that, it was a good experience.
Super slow service even though only a few tables were occupied. There were several servers but for some reason it took 15 mins for someone to come to our table.
Water was never refilled
First pizza took too long to be ready
This is my third time here and the second one in which I experienced this issue
Pizza was extremely salty
Restaurant wasn't busy. We were seated right away and hostess was nice. Menu choices were limited and overpriced. Server was not attentive to us as he was busy chatting up other tables. Wouldn't go back.
Good food. Slow service. Not very crowded on a July weekday evening. Expensive. They do not have Ranch dressing but they made some homemade for us. It was good. It took over an hour to have this meal.
The restaurant has good selection of Gluten sensitive choices.
I'm so glad that I made a reservation as it was very crowded. My sister and I split the short rib rigatoni and prosciutto and fig pizza both of which were excellent. Our server was slammed but really tried to be attentive. I would definitely go back.
Good place to eat before a show at the BB&T
Service was very slow and terrible. Waiter brought wrong food to the table and then tried to convince us that it was ours. Manger finally brought proper food and we never saw our waiter again until we flagged him down for the check. Never asked if we wanted another drink or even filled our empty water glasses. Very disappointing overall.
The waitress and food great but the bathroom horrible dirty, some out of service uff for the price you expend at the restaurant is completely unacceptable looks the bathrooms at conditions I see!!! At the time of my visit the restaurant not full was around 5:00 ?! The manager needs supervise that not happen.
We gave it several tries. Food usually comes out of the kitchen cooked or assembled incorrectly. Usually needs more than one redo. . Service is slow. We’re done. Never going back.
We've had to return two plates (not very clean). Please be mindful of that.
My parents surprised me with a birthday lunch. I’ve have been there several times and I’m always pleased with the service and food.
Pleasant restaurant to have dinner for Father’s Day!
The unlimited brunch was delicious but it took a very long time to get our order, which kind of defeat the purpose of an "unlimited" ordering if your food takes a very loooong time to arrive.
Had the margarita pizza and it was absolutely delicious! Very nice traditional thin crust pizza.
Food was average, we waited almost 50 minutes for a very simple dinner of burgers and chicken sandwiches and a pizza. Gratuity was added to the check for a party of six without notice. If I hadn't been paying attention I wouldn't have seen it. Will not go back
My half crab, half pepperoni pizza was delish! John our server was fantastic. The coffee, however, was horrible.