Matchbox - One Loudoun

Staff was smiling, attentive and courteous from the moment walking in and as we left. We did the brunch. Started with the cinnamon buns which were tasty. Light and sweet! Both had the All The Way Burro with side of potatoes. Delicious! Coffee was good and cup was never empty. Right price for food quality and solid service! Nice job Matchbox!!

I want to start off by saying we loved our server Drew. My daughter and I went for brunch and enjoyed the Calzone & Chicken & Waffles. The service was great and so was the atmosphere. Did I mention that we ❤️ Drew. We’re looking forward to our next mother-daughter brunch.

It’s always good however our appitizer came out after our salads. Not a huge deal but maybe servers should
Think about that. We enjoyed it and our server was very polite

The Ashburn matchbox had very greasy food. The food is much better at Pentagon City Matchbox.

Matchbox in One Loudoun is a great local place for us. Really great food in a very nice, and energetic, atmosphere. Halley was our server and she did a great job. Really good recommendations and she was very nice. Very very good service.

Server was new but did well getting our drinks/food orders placed. Food was very good--son said he wished he had a little bit more cheese on his custom pizza. Shrimp and grits dish was especially good.

Very nice. Seated right away and meals were excellent.

Just all around great place to eat, drink and celebrate! Service is fast, friendly and food is great!

There was a costume party with a live band so it was REALLY loud but otherwise awesome. The chicken pesto sandwich was delicious!

This was my first time there. A manager introduced the waitress as a new trainee which was fine. She was actually very nice. Then the manager brought me a drink I ordered, but with only about 1/2 oz of whiskey in it which I easily ascertained by the color, which for a $9 drink was unacceptable. I asked to have a proper pour and he pushed back a bit but relented, and brought me a replacement drink which was good, and then another I ordered later, which was also fine. The first drink experience was annoying, but still OK.

Then, he put the drink I sent back onto my bill, hoping I wouldn't notice. It wasn't on the detailed bill, the total on the credit card signing form was higher than the detail indicated by around $9. When I disputed the bill, he fixed the charges immediately, indicating they had charged me for the drink I sent back erroneously.

I had the clear impression he was trying to put one over on me. I don't appreciate that sort of attitude anywhere. If this was a waiter or waitress trying to pull a fast one, I'd think it was just a bad server attitude. But as the meal service was supervised closely by a manager, this clearly indicates to me that the bad attitude demonstrated is probably house policy.

I wouldn't trust these guys as far as I could throw a bread stick. I may go back again later to see if the attitude changes, but will watch them very closely.

Since last time I was there, probably a year ago, the menu is much bigger, food was really good. Went for brunch, but they also offer full lunch. We will go back.

Always love the food and cocktails. And the wine on tap is fun.

Had a great get together and dinner at Matchbox. Service was very good and food was excellent. Shared salads and pizza and all were great.

Great food and service! Love the jalapeño margarita!

Waited a while to be seated despite having reservation. Initial seating was by stairs despite requesting something a bit intimate. Ultimately switched seat to outdoor balcony; much more to my liking. Chris was my waiter; great service great suggestions and I look forward to seeing him again on my next visit. Was a tad disappointed on the fact that they didn't carry a quality stout or port.

Great meal and great service. The restaurant is a little loud though if you are trying to have a conversation

Everything was amazing, I love the environment. The service is amazing and everyone is so happy and nice. Live music was good but the food was great!

Love the people and it’s vibe. So happy and friendly

The flies are annoying. Put up some fly catchers or something.

It was our first time at Matchbox. Our waiter Jorey was amazing and suggested great menu items. Our appetizers and dinner were amazing.

We enjoyed our pizza and drinks at Matchbox. It was tasty!

Although the food was good, the bacon was missing from my burger and there was a long dark hair wrapped in my side salad which was repulsive. The waiter apologized and brought the bacon later and replaced the salad but didnt offer anything for it.

I've had better visits with them before. Waiter was not very attentive.

Lions Club board meeting. Food great. Noise level quiet and allowed for conversation. Service timely and professional.

I had the Prosciutto and fig pizza and it was delicious! We were able to get in and out in less than an hour on a Friday night so that we could attend a concert afterwards. I highly recommend Matchbox!

Had a bad experience a couple of months ago, so I was hesitant to return. This time was fine. Service was great, with a cheerful and helpful server. Food was good. The apple and walnut salad was overdressed, but tasty. Shared the mushroom pizza, which was OK. It needed something to amp up the flavor. We usually split the burger, which I know is good, and a salad. I’ll do this next time!

Great service and great food!

Excellent service; delicious food; and tasty innovative cocktails

Steak was tough and not tasty. Drinks are way over priced. Service was not great. 3 people and the bill was $175 plus tip. Not worth it at all

This is was the worst service ever. From the bar to the table. Had seats at the bar, couldn't get served, then we went to go to our table. We had a reservation and the guy working the host desk wandered around for ages looking for a table for us. Took forever to get our drink order, it was wrong, we had to send it back, then my entrée was wrong, I had to send it back and they tried to chage me for the wrong entrée which was more expensive that what I had ordered. No apologies, just blank looks and general incompetence. The food is good, it's a shame it's destroyed by horrible service and a could care less attitude.

Always good for a quick bite to eat.

Great overall experience

Happy hour prices are only in the bar and don’t apply to the restaurant area.

Drinks sloppy and a bit of a mess for an $11 cocktails also did not have one of the signature cocktails on the menu. Drinks were not well mixed.

Calamari a bit stringy and pepper Jelly too thick for dipping.

Pizzas were great.

Service attentive but disjointed at times.

Outstanding food and service. We had an early dinner before a movie. The BBQ Burger was one of the best burger I have eaten. My wife had the Chicken Pesto Sandwich, it was excellent. The drink selection is extensive.

Got our orders wrong, wrong food on checks, food took forever and was cold. Not worth it.

Excellent Sunday Brunch food was very good service too!

Great atmosphere, great service, great food

Great experience. The outside seating is amazing!

When we arrived at the table, a mgr was talking with a server. No one came over to take our drink orders for quite some time - my husband and i looked right at mgr and he ignored our looks. To the credit of another server he said something to the mgr and the female server the mgr was talking with cane over. Less than stalker service the rest of the meal, Server did not check on us. Had to be flagged down for refills. Had to be flagged down for check.

On another note, there was a table of six that arrived after us. The small child spilled his drink and there were two servers that saw what happened from their station and didn’t move to help. Yes, it wasn’t their table, but they should have helped the customers. The drink went all all the table and onto the floor before their server arrived to help (he was not Ione of the servers in the area). Unacceptable.

I think this location first needs to retrain management on what Exceptional Customer Service is and then retrain the staff. We have never encountered such poor service at any Matchbox that we have been at in years. We frequent the One Loudoun location often and it will be some time before we decide to return after today’s incidents.