Mastro's Steakhouse - San Francisco

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1. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food4service5ambience5

   Everything by was great. I ordered the salmon and the only thing I wish was different was it coming with some kind of sauce. Husband ordered 12 ounce bone in filet and Loved it. We shared mash potatoes and Brussels sprout which were very yummy!

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2. JG

   JasmineG

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Ryan was a great server. Food was delicious. Great ambiance and staff was very accommodating! Lobster Mac is definitely a must get side! Sooo good. I only got a picture of my plate but everyone’s food looked great.

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3. c

   craigy

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service5ambience4

   It took a little longer to get seated than we liked. Hostess can be more welcoming. Everything else was perfect.

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Everything was Great from the food to the service to the drinks to the vibe

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5. e

   edward

   1 review

   1.0

   1 review

   Dined on May 11, 2022

   overall1food2service4ambience3

   Was early for reservation - waited in the bar for my friends, who arrived on time. They were made to wait until 15 minutes after our reservation time before they were allowed upstairs. Maître d' told called checked me in and called ahead for me to sit at the bar, so they presumably knew I was there. Had I not texted them asking where they were, they would not have been let upstairs. French onion soup was lukewarm as was the after dinner coffee. My "medium plus" filet was well done - no pink to be seen. I asked for it "medium ... pink but definitely warm" in the middle." She suggested "medium plus". (To be fair, they offered to replace it but after the soup....) Kudos to the server, it was not her fault and amanager came over to offer the replacement of the steak, so the service can't be faulted. Lobster mashed potatoes and Brussel sprouts also warm but not hot. For a place with a dress code and advertising "an experience", it was the wrong experience.

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6. FS

   FranciscoS

   New England

   4 reviews

   2.0

   4 reviews

   Dined on May 10, 2022

   overall2food3service2ambience2

   Formal attire? That is a joke! Noisy, lots of people moving around, slow service. Very poor value. I will not come back.

   Report
7. E

   Ericaw

   San Francisco

   14 reviews

   vip
   5.0

   14 reviews

   Dined on May 9, 2022

   overall5food5service5ambience5

   I brought my mom here for Mother’s Day and she loved how special she was made to feel. If you’re looking for a great place for a special occasion look no further and make sure to get your menu personalized, it’s a great touch.

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8. j

   jwinprods

   New York Area

   4 reviews

   2.0

   4 reviews

   Dined on May 9, 2022

   overall2food2service3ambience2

   Have been to 5 other Mastros and was excited to try the SF location. Mastro’s locations have always been one of our favorite steakhouses and if we are in a city with one, we go. The food was terribly disappointing. Filet on the bone was not seasoned at all. Typically rave about a Mastro’s filet on the bone. The quality and taste were average. My wife’s filet with out the bone was tastier, but the quality seemed less than any other location we’ve been to. There was a big show of swirling garlic in a hot pan in front of patrons waiting to be seated meant to entice our noses, I presume, and were told it’s for the mushrooms, yet we received watery and unseasoned ones. If you go through the effort of a gimmick, I expect to be wow’d as the smell in the lobby was terrific! The garlic was completely missing. Bread was overcooked and at $5 a basket it felt insult to injury. Completely underwhelmed by everything so much that I had to review- the impetus really the garlic show in the lobby. Our server was pleasant and as attentive as she could be for someone spread thin.

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9. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food1service4ambience2

   Steaks came out severely undercooked. Asked for medium rare & medium but received one very rare (also cold) and medium rare steak. The wait staff was very apologetic and also acknowledged how undercooked the meals were and took them off the bill. Such a disappointing experience, as my expectations were very high. This was my first visit to this location but unfortunately my last. Traveled to SF from LA to celebrate a special occasion so I feel like this bad experience stung a little more but I will say that the staff was very kind and empathetic to our situation and tried to make it right but it was just a miss.

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10. WA

    WAKANAI

    San Francisco

    2 reviews

    vip
    4.0

    2 reviews

    Dined on May 8, 2022

    overall4food4service4ambience3

    This restaurant is our favorite one!! Food and service are excellent! I wondered, the BGM was louder than necessary and painful only this time, but as soon as I told the waiter to that effect, the manager responded and I returned to the usual calm and wonderful atmosphere. .. After all this restaurant is our favorite restaurant. The beef and lobster bisque were as great as usual and very delicious. I'm looking forward to the next time, too.

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food4service5ambience5

    Our server Anthony was exceptional. Just amazing service all night. Steaks came out very good and cooked to order. However, the Brussels sprouts came out completely burnt. We looked at a table next to us and it came out perfectly cooked. We dug through and picked out maybe 6-7 decent half burnt sprouts to eat.

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12. LR

    LaniR

    San Francisco

    6 reviews

    vip
    5.0

    6 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    I really enjoyed Mastros!! Steak is superb! Pascal our server is amazing!!

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13. K

    Keasha

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    This was the perfect place to spend my birthday. The food was great, the atmosphere amazing,

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14. GC

    GabrielaC

    Mexico City

    1 review

    4.0

    1 review

    Dined on May 4, 2022

    overall4food5service4ambience4

    Excelente comida, las porciones son muy abundantes, puedes compartir.

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15. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 1, 2022

    overall3food3service4ambience4

    Everything was goin real good until half of my steak was raw . They made up for it a little bit by removing from the hill and dessert was on them which was actually really good

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16. ND

    NickD

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Great food and drinks. I recommend when in the area.

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17. V

    Vanessa

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    Celebrated my Dads 60th birthday. Anthony was an amazing server, he helped make my dad’s birthday dinner memorable.

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18. F

    Foodiegroupie43

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food4service5ambience5

    Job promotion

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19. T

    Thomas

    Chicago

    9 reviews

    vip
    3.0

    9 reviews

    Dined on April 26, 2022

    overall3food3service2ambience2

    We stood for 20 minutes past our reservation time before being seated at the table closest to the kitchen door. It was the old cliche come to life. Service was slow. Ten minutes to get water. Over 20 minutes before drinks arrive. And, sadly, ten minutes after ordering our meal we were told they were out of one of the sides we ordered. We’ve eaten at numerous Mastro’s over the years, including this location at least four times. This experience is a new low. The bill had one item on it we didn’t order and the corrected bill brought was actually for a different table altogether. Prices are going up everywhere understandably, but $30 for a shrimp cocktail is ridiculous. As we left none of the three young ladies that were checking in guests earlier in the evening were anywhere to be seen at the front door. Literally a locked door and an empty lobby. It’s always nice to be thanked and offered a “good night” at the end of a visit. Truly a failed visit from start to finish.

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20. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 25, 2022

    overall5food5service5ambience5

    My waiter made out experience the best on top of our food being delicious

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21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    Beautiful experience

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22. U

    Uniquelyslayed57

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    Everything was delicious on the menu Loved the drinks Steak was tender Parking was OK Loved the Cleanliness Loved the servers uniform Loved the customer service Mac n cheese was incredibly delicious Didn't care for the bread, too hard for me Beautiful setting Very enjoyable

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23. WC

    WarrenC

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience4

    Service was fast, food was hot and delicious. Dessert was wonderful -butter cake and cheesecake

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24. JH

    JacksonH

    1 review

    2.0

    1 review

    Dined on April 22, 2022

    overall2food2service2ambience2

    I was contacted 3 times and asked to call back to confirm reservation. Two of us had a Caesar salad and easily could have split it...if our server had been kind enough to advise it was huge. The bench seat left my feet dangling uncomfortably.

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25. OT

    OpenTable Diner

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on April 22, 2022

    overall5food5service5ambience5

    Celebrating my 14 year anniversary. Upon arrival, was greeted by the host and seated within 5 minutes. Greeted again by another host from elevator- liked that. Our waiter was very knowledgeable about wine and gave great recommendations. The live music was a nice touch to the evening. Ambiance was nice, relaxing and perfect. Can’t wait to go back.

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26. DD

    DaisyD

    San Francisco

    1 review

    1.0

    1 review

    Dined on April 21, 2022

    overall1food4service1ambience3

    The whole night we had to wait for our waitress to come to our table. Every occasion we were waiting for 30 minutes before she would even come over to check on us. We were the ones hunting people down, so we could get some help on every occasion. We even had to ask for managers help so we could get any help. I asked my waitress for a couple things and she never brought them to me. I think the whole night Our waitress only came to our table 4 times in total but we saw all the other tables around us being help and tended to. For a 400 dollar dinner I just thought service would be better, especially since it was my husbands birthday. It sort of just ruined our night.

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27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 21, 2022

    overall5food5service5ambience5

    Great service!

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28. JD

    JasonD

    San Francisco

    1 review

    2.0

    1 review

    Dined on April 21, 2022

    overall2food5service1ambience4

    Went last night with a friend, had a reservation but we decided to sit at the bar. They had a piano player who was up from LA, and she was the star of the night. Maybe because we sat at the bar, but the service was pretty horrible. The male bartender on duty at 530 completely ignored me for drinks for at least 20 minutes, it was painful. The female bartender who came on around 630 was efficient, but borderline rude, and clearly wanted to be somewhere else. Food was good-not great-which for the cost and to offset the inattentive staff, should have been a homerun. Oh, the bread and butter is great, but be prepared to pay for it (bread)... Overall there are better choices in SF.

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29. OT

    OpenTable Diner

    San Francisco

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 21, 2022

    overall5food5service5ambience5

    My sons 33rd birthday. Everything was excellent.

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30. QF

    QFan

    Milwaukee

    58 reviews

    vip
    4.0

    58 reviews

    Dined on April 19, 2022

    overall4food5service4ambience4

    Good was great as always. The service was spotty, and the food servers kept giving the wrong dishes to diners! The piano player/singer was also quite loud - I would prefer no live entertainment.

    Report
31. AJ

    AndreaJ

    1 review

    4.0

    1 review

    Dined on April 18, 2022

    overall4food3service4ambience5

    Nice restaurant, but service was a bit slow and some of our food wasn’t cooked all the way.

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32. BW

    BrianW

    Exclusive

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5

    Absolutely amazing! Top of the line service the food was fantastic and the live piano player/singer was wonderful.

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33. N

    Nick

    1 review

    3.0

    1 review

    Dined on April 18, 2022

    overall3food2service5ambience5

    service was excellent, steak was less than desired. I expected more for it to be $75. Id live to come back and experience it again

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34. GD

    GuyD

    San Francisco

    22 reviews

    vip
    5.0

    22 reviews

    Dined on April 18, 2022

    overall5food5service5ambience5

    Always a great experience at Mastro’s time and time again!

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35. CD

    CarlosD

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Excelente restaurante para celebrar un evento especial

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36. OT

    OpenTable Diner

    Dallas

    17 reviews

    vip
    5.0

    17 reviews

    Dined on April 16, 2022

    overall5food4service5ambience5

    La carne espectacular, la cantante de primera

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37. TR

    TimR

    London

    3 reviews

    2.0

    3 reviews

    Dined on April 13, 2022

    overall2food5service3ambience1

    The food was excellent and I particularly appreciated the waiter noticing that my steak was over cooked. And it was replaced quickly. But the delay from ordering to delivery was disappointing. And bread didn’t arrive for 30 minutes. The music was cranked up loud and ot was difficult to hear the conversation at our table of 3. Overall I would not go back for a business dinner. I would go back with family if I didn’t want to talk to them during dinner.

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38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 13, 2022

    overall5food5service5ambience4

    Reservations but still had to wait

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39. PE

    PaulaE

    1 review

    5.0

    1 review

    Dined on April 13, 2022

    overall5food5service5ambience3

    Very nice restaurant and the only reason for ambience not rated s 5 as it was cold in the area we ate in. It was n enclosed patio but not lol the heaters were turned on. Half way through our dinner other heaters were turned on which corrected the issue. The filet was perfectly prepared and the sides were great. Our waiter was great too.

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40. OT

    OpenTable Diner

    London

    3 reviews

    vip
    5.0

    3 reviews

    Dined on April 10, 2022

    overall5food5service5ambience5

    Birthday. It was very nice, the place looks great. Music is good, service is top notch, however everything is also really expensive, but worth it

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