Mastro's Steakhouse - San Francisco

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1. OT

   OpenTable Diner

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food1service1ambience1

   I went to celebrate my anniversary and it was the most horrible experience… my food never came out for more than an hour and forty minutes!!! Food was coming out for another table. but the waitress never came by to see what was happening and unfortunately it was my first time in that place. I don't recommend it!!

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2. CL

   CatLionne

   Atlanta

   10 reviews

   vip
   5.0

   10 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   The ribeye was delicious. The service was amazing and the ambiance was definitely on point. Mix crowd there and nice music selection. I will highly recommend . Try the dream berry drink

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3. OT

   OpenTable Diner

   Phoenix

   2 reviews

   vip
   2.0

   2 reviews

   Dined 3 days ago

   overall2food3service1ambience4

   This was probably the worst experience I’ve ever had at Mastro’s. My order was incorrect and the service was terrible. Maybe if the waitress took time to write down my salad order instead of trying to memorize it, my salad would’ve come out correctly the first time. I had leftovers and they boxed them up along with the group I was with. Well- I went to the room to eat my leftovers, not thinking I should’ve checked the box before I left after a $100 meal. They gave me the WRONG box; so essentially, I received someone else’s food. I honestly can’t believe this happened. Mastro’s usually calls me the day after my reservation to make sure everything was okay- well, not this time. I’ll definitely be contacting the restaurant because this was unacceptable for a restaurant of this caliber.

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4. F

   Foodies

   Seattle

   1 review

   3.0

   1 review

   Dined on January 22, 2023

   overall3food5service3ambience4

   Had a 9.30 reservation, but didn’t get

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5. OT

   OpenTable Diner

   Sacramento

   1 review

   2.0

   1 review

   Dined on January 22, 2023

   overall2food2service4ambience4

   Not a good experience for our first anniversary! Waiter was excellent, food over cooked, I had specified our anniversary before and went on deaf ears at the restaurant. Doubt we will come back!

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6. JA

   JAM123

   San Francisco

   6 reviews

   vip
   2.0

   6 reviews

   Dined on January 17, 2023

   overall2food2service2ambience4

   Long wait times for food and service. When food finally came it was cold. It was requested the caviar be severed to the guest of honor. It was not. We had to order drinks from the hostess, etc. it was a very off night. This is the first less than perfect review I’ve posted for Mastro’s. Horrible timing as we had a relative fly in from out of state to celebrate my mothers birthday. The manager and server were apologetic and did comp some items.

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7. OT

   OpenTable Diner

   Dallas

   1 review

   1.0

   1 review

   Dined on January 14, 2023

   overall1food3service1ambience1

   It was my birthday and they did nothing to accommodate but accommodate people who couldn’t even pay for there meal. Food was good but when you tell them it’s a celebration and you don’t look like money they suck!!!

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8. OT

   OpenTable Diner

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on January 14, 2023

   overall3food4service1ambience4

   Waiter was not attentive, food took a long time to come out, reservation time still means you have to wait like 30 minutes. Not a great experience this time.

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9. m

   madison1223

   Nashville

   211 reviews

   vip
   2.0

   211 reviews

   Dined on January 13, 2023

   overall2food2service4ambience3

   Had reservations booked by admin 1.5 weeks in advance yet seated at bar high top in bar. Service was ok- steak temperature was over cooked and not prepared as ordered. Appetizer tuna was not fresh- taste was off. Wedge salad ok- wine good. Won’t be back if can’t be seated at a table and if a steak house can’t cook a steak at the temp you want and then not check on you until you are done eating - again I attribute this to being seated in the bar high top Vs a table.

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10. CC

    ChanC

    Los Angeles

    1 review

    4.0

    1 review

    Dined on January 12, 2023

    overall4food5service4ambience5

    Great service. We were able to be accommodated earlier than our reserved time. Food was well prepared. Bone in rib-eye was especially tender.

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11. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    I made reservation for a business dinner during the JPM week. I had great feedback. Every single person that attended the dinner said it was great. It was also appreciated that I received a call the day after the dinner to ask how the evening went. Thank you.

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12. R

    Reac

    San Francisco

    15 reviews

    4.0

    15 reviews

    Dined on January 12, 2023

    overall4food4service5ambience4

    Employees are great. Steak are awesome. Lobster bisque delicious. Lobster Mac and Cheese is a waste of money.

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13. MC

    MichaelC

    1 review

    2.0

    1 review

    Dined on January 10, 2023

    overall2food2service4ambience4

    I found Mastro's to be very overpriced for the food delivered. While the steak seemed acceptable to my friend, medium was requested and medium-rare was delivered. As for the fish, my pan-seared salmon was white-grey, not seared, on the outside. While I had asked for it to be as rare as possible, a good kitchen would have had the pan hot enough to sear the outside properly while keeping the inside rare. The Chilean Sea bass was uncooked in the middle (my other friend had NOT asked for that to be rare) and cold. We did not complain (we are not the complaining types) but I did want to write this review. I don't mind paying top dollar, but expect the food to be commensurate. Mastro's ambience is very good, especially as it filled up with guests. Staff were excellent and knowledgeable.

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14. OT

    OpenTable Diner

    Orange County

    10 reviews

    5.0

    10 reviews

    Dined on January 9, 2023

    overall5food5service5ambience5

    Fantastic service as usual! Everything was amazing!

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15. RK

    RonK

    San Francisco

    32 reviews

    vip
    5.0

    32 reviews

    Dined on January 8, 2023

    overall5food5service5ambience4

    The food and service is consistent with other Mastro’s restaurants.

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16. OT

    OpenTable Diner

    Sacramento

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food4service1ambience5

    What a gorgeous setting! And that’s where the good of my review will end. Our steaks were both over cooked and not once did our waiter refill our wine of water for us we had to do it our self. We had the lobster Mac & cheese and the mushrooms both were delicious but our steaks were over cooked which completely ruined the meal.

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17. MB

    MarvBGrubbin

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on January 4, 2023

    overall5food5service5ambience5

    It was my 7th anniversary with my wife and everyone was so friendly and our server Tanya was great! She even comped our dessert!

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18. J

    Jerome

    San Francisco

    9 reviews

    vip
    5.0

    9 reviews

    Dined on January 3, 2023

    overall5food5service5ambience5

    I was celebrating my Wife's Birthday. The food and service was excellent, and we will be returning.

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19. RH

    RandalH

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    We’ll done

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20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    New Year’s Eve was amazing

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21. W

    Worldcurious

    Chicago

    29 reviews

    3.0

    29 reviews

    Dined on January 1, 2023

    overall3food4service3ambience3

    It was New Year’s Eve and we were out with our family. The food was good, the service somewhat harried, not what I would anticipate from a fine dining restaurant. The entrees were all fine, nothing memorable except the butter cake for dessert! One slice was enough for us all. If you want very rich, overpriced food in gigantic portions this is the place for you. For us, it was a one and done.

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22. OT

    OpenTable Diner

    Kansas City

    2 reviews

    3.0

    2 reviews

    Dined on December 31, 2022

    overall3food2service5ambience5

    the seafood mac was extremely salty

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23. S

    Seank

    Central Coast

    12 reviews

    vip
    4.0

    12 reviews

    Dined on December 31, 2022

    overall4food4service1ambience3

    We love Mastro’s but I’m not sure why they would have a server that has never served a table in her life work for one if the best steak houses in San Francisco on a busiest weekend of New Year’s Eve (Friday night, prime time) work table. Even the bus boys were pretty good and were more capable and were just staring at the waitress’s situation. She seemed scared to come to the tables and was hiding behind the computer trying to figure things out. We had to keep raising our hand to ask other workers to put our order in and ask for check. Truly disappointing at the management level to make the decision to hire her when she’s never served in her life.

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24. J

    John

    Los Angeles

    10 reviews

    vip
    4.0

    10 reviews

    Dined on December 31, 2022

    overall4food5service3ambience3

    The filet mignon and Mac & cheese were outstanding! The warm butter cake was also quite delicious. Service was slow. Restaurant was noisy. Waiter was humorless but attentive. Expensive bill but very good food.

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25. PA

    PaulA

    San Francisco

    10 reviews

    vip
    5.0

    10 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Mastro’s was spectacular in every way! The ambiance was inviting, cozy with a very urban view. The food and service were over the top excellent!

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26. DS

    DaveS

    San Francisco

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 29, 2022

    overall5food5service5ambience5

    Top in class Caesar, maple crusted bacon steak to die for, scrumptious wagyu. Oh and of course their famous butter cake that was divine as always. My three adult boys and I couldn’t have had a better experience.

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27. R

    Ryoko

    Los Angeles

    10 reviews

    4.0

    10 reviews

    Dined on December 26, 2022

    overall4food5service4ambience5

    Food was amazing! We had to wait about 15 minutes to be seated(had a reservation & were on time). Service was on slow side, but it was packed. Not a big deal. I do not eat meat on regular basis, but this restaurant chain has just become my top restaurant in steak house.

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28. RA

    RAinSF

    San Francisco

    220 reviews

    vip
    5.0

    220 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    First time at Mastro’s. We’ll definitely be back. Such a classy vibe. The room is beautiful. It was packed on Christmas night and everything was flawless, which was impressive considering it was a major holiday. Loved it!

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29. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food5service1ambience5

    The waiter made us wait 20 minutes before saying he forgot about us and then gave us the menu.

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30. EJ

    EmilioJ

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service5ambience3

    Very loud music, can’t barely speak. The lights very low, can’t even see what I was eating.

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31. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on December 25, 2022

    overall3food4service4ambience2

    There are much better “nice” restaurants in SF at this price point.

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32. OT

    OpenTable Diner

    Orange County

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 22, 2022

    overall5food5service5ambience5

    We chose the location because it was across from the parking garage and 1/2 a block from ACT Theater… And soooo lucky! Pomegranate martini was divine, the food was brilliantly prepared and exquisitely done. Salmon, steak, mushrooms, asparagus, mashed potatoes, halibut. Truly divine and one of those experiences where you walk away from an expensive meal full, and happy for every penny spent!

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33. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 21, 2022

    overall1food1service1ambience1

    12/20/2022 Left within 25 mins of being seated. Came in for our 2 year Anniversary dinner, our waiter was very unpleasant and short with us. I didn’t feel like we were welcomed at all. We finally get to order a drink and while the drink looked very delicious, we didn’t get to enjoy it due to the server coming over to fill it with the shaker and spills the entire shaker on the table. Splashing alcohol all over both of us. They were not at all apologetic. They were very much accusatory. We didn’t not wish to continue dining at Mastro’s so we grabbed our things and left. While exiting the establishment, the doorman and server rush out demanding we come back in to pay! The door man was very insistent we need to pay? No. For what? So you can spill another drink on us? He didn’t even know what was happening, he just felt the need to try to come and be intimidating. The manager Brian finally comes out and tells them both to back off. How unprofessional and embarrassing. This ruined the night and our Anniversary to say the least.

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34. JH

    JimH

    San Francisco

    14 reviews

    4.0

    14 reviews

    Dined on December 19, 2022

    overall4food4service5ambience4

    The service from Tonya was off the charts good…some of the best we’ve ever had!

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35. OT

    OpenTable Diner

    Unspecified

    1 review

    4.0

    1 review

    Dined on December 19, 2022

    overall4food5service5ambience5

    We got seated like 15 minutes after our reservation food was fire service is fire Donn gave great service

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36. NP

    NitaP

    Central Coast

    4 reviews

    3.0

    4 reviews

    Dined on December 18, 2022

    overall3food3service3ambience5

    Disappointed…

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37. C

    Cupc8ke

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on December 18, 2022

    overall5food5service5ambience5

    Amazing service and ambiance. Drinks were fantastic. In fact, the food overall was really good. The location is pain as parking can be a headache. Tip: allow at least 30mins for parking situation.

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38. RR

    RobertR

    1 review

    5.0

    1 review

    Dined on December 14, 2022

    overall5food5service4ambience4

    Six of us were there to celebrate our 30th wedding anniversaries. Overall, it was very enjoyable. Some of the staff were excellent and some were drones. The food was excellent. The grilled shrimp, oysters and crab cake appetizers were a great way to start off. My wife loved the lobster bisque while the Caesar salad was just okay. My ribeye was served extremely hot (don't dig in too fast or you will burn your tongue). This is not a complaint but just a warning. I love when food is served very hot. The flavor was tasty but it could have been a bit more tender. Not to leave out the cocktails as they were over the top. One Manhattan actually turns into two Manhattans as they leave the shaker with a generous second serving inside. The topper was they comped us on their butter cake, key lime pie and cheese cake. We tried out best to put a dent in these delicious creations (especially, the butter cake).

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39. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on December 13, 2022

    overall4food5service3ambience5

    Service was slow and non attentive but the food was great

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40. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 13, 2022

    overall3food3service2ambience3

    The food itself uses a lot of rich ingredients (which wasn’t bad), but felt all those components didn’t really mesh well with the main steak entrees. The waitress we had appeared to be new and was getting every other word we said when ordering our food and drinks. Obviously this led to missed drink orders, oh and we ended up getting charged twice for one dessert. It was so much of a hassle flagging her down to get this amended we ended up eating the cost and just leaving. Perhaps it was the hype that misled the notion of the high quality dining experience we were supposed to receive. Oh well? It is what it is at this point.

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