Mastro's Steakhouse - Palm Desert
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The food was delicious and the wine suggested by the server was very good. The service was a bit underwhelming. We waited 15 minutes for our drink order to be taken and then we were rushed to order our food. Had to ask the server to give us a few minutes to look at the menu and enjoy our cocktails. It was a bit confusing as we were approached by 2 different servers so we weren’t sure who was actually looking after our table. Their signature warm butter cake was a very tasty way to end our meal.
Excellent! Even with the COVID-19 outbreak we were able to have a terrific meal amongst friends.
They just sat the table I always request just as we checked in. They confirmed it would be available. I mentioned we were celebrating two birthdays and still did nothing to accommodate that or even asked if we would like desert. Worst experience I’ve ever had at Mastro’s and its our favorite
Party of 4 sat at a small round bar table.
These tables are not comfortable or large enough for 4 people.
Especially with all of the people who are walking by bumping our chairs.
Awesome dinner 👏👏👏
Other than the noise in the room we were in the whole experience was fabulous. Highly recommend
Great to see Scottie Pippen there.
Bartender took care of us with exceptional service and fantastic drinks
Want to go back now
Way too,expensive, and the rack of lamb had no taste. They offer three or so toppings for your entree,at extra cost. The entrees are already too,expensive. When you decide to not add any, they should at least use some seasonings like salt, etc. Mine had none.
Splendid service and delicious meal!
Great meal, great service. Our two year old granddaughter loved the little birthday cake they presented to her. Server had a daughter same age so he understood how to handle our table. Very pleased with the meal and the evening.
Our server was absentee. The steak was fatty. Drinks and cocktails were beyond SLOW. I will never go to Castro's again. It's a Rip Off!
Had a great time with great service! Excellent meal.
Staff, service and food were excellent on a very busy and loud night.
We celebrated our 35th wedding anniversary and everything was great as usual
Great food and great service. Recommend this place.
Awful!! Fast service with no one caring if they stop and see how was your food. So noisy (went on a Sunday to avoid the noise) you absolutely can’t talk to anyone at your table. All the four tables are on the side with big tables in the middle so noise from large groups and music from bar makes it impossible to hear. They want music in the bar and the rest of the restaurant suffers. We won’t be back. Eddie Vs outside is awesome. Waitress talked to us and brought us crab fried rice just to try. So nice they go above and beyond. Won’t happen at a Maestros!!
We were sat at a very busy table even though the staff knew it was our first anniversary. The lighting is so dim and the menu was printed so small that we needed to use flashlights to read the menu . Make the print larger .
Great service, food & presentation. The ambience was top-notch.
Service at the bar is very slow. It took 15-20 minutes for any of the bartenders to even notice us because they were too busy washing glasses & not paying attention. For the prices the service should be on point and it wasn’t for most of the people at the bar. Time for new bartenders particularly some women.
I had a reservation and was told I needed to wait 30 min. I then went to the bar to try and sit and then they cancelled my Open Table reservations and I lost my points. Very disappointing
To be honest, I was a tad upset with the way we were treated. There was nothing egregious really, but knowing the reputation of Mastros and considering it was meant to be a special day for us, I wasn't really happy with the lack of attention to detail. Unfortunately it's not a location we plan to go often, so we did not feel like it was worth it to mention, but I would definitely not dine at that location again, and wouldn't recommend it for any kind of special occasion.
GM Rebecca was amazing in getting us preferred seating. I’ll be back more often.
Celebrating a friends birthday. Mastro’s is a great place for fine dinning, date night, special occasions
I would highly recommend
The manager and her staff are EXCEPTIONAL. They were professional and provided OUTSTANDING service.
Mastro is always a fun experience, with a bustling bar and restaurant scene. However, it is more common that not that the food service is lacking - usually in the form of forgotten items, or steak delivered under/over cooked. This time it was under cooked. And while they are always eager to take it back and cook longer, by the time the re-cooked steak arrives and it is not longer desired.
This restaurant was highly recommended to me so while in Palm Desert a friend and I decided to give it a go.
When you read their website with their rules and regulations regarding dress code you would expect that this place was of the highest standards themselves. Basic restaurant 101 was missing.
We arrived a fraction early to have a drink at the bar and enjoy the atmosphere. When we arrived the front of house staff kind of waved us in the general direction of the bar. There was no where to sit so we came back to them and they said "oh well, your table is ready."
Through we went to our table and from there it was like the servers were on fast forward. Our entree came out promptly which was lovely but from that moment on it went down hill. My friend hadn't even finished chewing his last mouthful of his entree and the main course was served. They whipped the plates away and went here's your main - enjoy. We were so overwhelmed with the size of the portions and the fact that there had been zero time between courses that it actually frazzled us.
Every five minutes they would then come back to our table and ask us if we were done!? Done!? We hadn't even had a bite yet as we were still reeling from the fact that hadn't had a time to draw breath!! Their relentlessness of asking us "were we done" got so bad that we actually felt the need to ask, "do you need your table back?" to which they said "no". It wasn't close to closing time either.
We actually told them that this wasn't good enough and that we felt incredibly rushed so as a way of an "apology" they gave us dessert "on the house" but even this felt like they were doing US a favour!?
The actual food itself was okay but very salty. I like salt but it was all far too salty. We also ended up leaving so much food and for the price - it just wasn't worth it.
All we felt leaving was that this place is pretentious, elitist & all about the size of the tip
Save your money and go somewhere else.
Exceptional. The ambiance and service were tremendous. We all had a great meal.
Great venue. Loved every minute!
Food outstanding. Atmosphere great. Service fabulous. A great night.
Amazing service. Food outstanding.
Always our go-to place for 5-star steak, seafood and service! We are so lucky to have this restaurant in the desert!
Beautiful restaurant. Best steak I've had in over ten years. Fabulous table service. It's not cheap here but you get what you pay for.
Experience was great. Food was great and service outstanding.
Always great! Love the Butter Cake and Lemon Drop Martinis !
My wife’s birthday. We’re repeat customers whenever we’re in Palm Desert and have never been disappointed.
We had a reservation but were seated (after other guests that arrived after us) after a 5-10 minute wait near the decorated bottles across from the reception desk, which had two employees present during our full waiting time. We checked in immediately, but the staff seemed incapable of seating us ahead of others or in a timely fashion. Why?
We had an excellent waiter, and servers brought food politely and promptly. Still, I was left without silverware for the early part of the meal,until we asked, and left without water for some time in the last half of our dining, even after asking for more.
These issues are not commonly found in such a nice, well regarded business like Mastro's. The staff must have been having a bad evening, in several areas from Reception to table service. I would return again just to give this a try, but certainly not at a total cheque more than $230.00 base charge before tip.
Birthday Dinner with friends was Outstanding as always
Fantastic dinner wonderful service we love having dinner at Mastros couldn’t be better
Noise was unacceptable - terrible
Disappointed in the steak it was not very tasty!!!
The waitress told us to move on at 8.30 after we had been there for two hours.