It was a great experience. The restaurant itself was well maintained. The ambiance was nice. Great setting to take a date.
Great service and fantastic food. Music was a little to loud
My boyfriend and I went to celebrate our anniversary and we're seated in the back towards the bar. Right away, our service and experience wasnt impressive. We were seated right next to a loud, drunken party, who were throwing f bombs and talking about women's body parts (men and women involved in this). We ignored it as much as we could, but our waiter just added to our below par celebration dinner. My boyfriend orders a 12 oz Filet and asked for it cooked a certain way (medium well). Instead of suggesting a more medium cooked Filet (what he wanted), he belittled my boyfriend and made sure we knew that he was wrong. Once our order was placed, about 10 minutes later, our waiter comes back and says they do not have the 12 oz anymore and suggested the 18 oz, which was about $25 more... Well, we ordered it, with no other option.
The table next to us still continued with the language and our waiter never come by to check on us. It was like it was purposely avoiding us.
We finally had enough and I spoke with one of the managers and I informed him of our concerns, the inappropriate language, the horrible service, the over priced Filet. He moved us to another table which helped the noise, but the service still was horrible. He also informed that he would make an adjustment for our Filet, since that wasn't our fault.
When it came to the bill, nothing was done and we feel robbed $320.
Arrived early and waited in the bar - great music on a Sunday evening. Was originally seated in a table for 4 in the bar area but when we complained that it might be too loud for our party, staff accommodated us very quickly and did not appear put out by our request. The service and food were fantastic as usual and, of course, we were treated to a congratulatory dessert as we were celebrating a special occasion. Recommend Mastro's any time you have a special occasion to celebrate or are in the mood for a fine dining experience!
Over all the total experience was amazing , the waiter was very helper and always was around to check on my party. The food was incredible ! I enjoyed everything and I will be returning.
Amazing dinner 🙌🏻the server was great and the manager was accommodating 🙏🏼
I’ll just get to the point.... food was delicious as always but the service was subpar. Our waiter and staff didn’t come around and check up on us to see if we needed anything or were ok. This is the first time our friends came to Mastro’s and it was a little disappointing for their first impressions but the good thing is they liked the food.
Our steaks are good, a little better than Morton's and Fleming's in my mind.But the service is a one star. For some reason, I just felt the waiter is really cold. The server didn't say hi or anything, handed me the menu without a word while I am talking to my husband. He barely said anything and checked on us at all. We brought our own wine and had to refill my glass myself. I've been to other upscale restaurants too, but never had this feeling. I probably would give it another try.
The food was delicious and can’t wait to go back. Service was a 5 star all around
I've been to this location several times. This time though I was very disappointed. I made my reservations a month in advance and requested a seating of my choice and still was not accommodated. I think it's time for a change. They just cover themselves by saying we don't guarantee but try to accommodate. I think my money is just as green as everyone else.
Over priced for the quality of food
Service was great as it should be for the price. I’ve been roughly 10-12 times.. The quality of the steak is where the disappointment lies. After $400 the best part of the meal should not be the mushrooms. It was not terrible, but not worth the price in my opinion.
We have visited Mastro's Las Vegas and wanted to try the Costa Mesa venue for my Birthday. Service by the wait team was excellent, food was prepared perfectly, and was served piping hot. The Steaks and the lobster mashed potatoes were excellent with wonderful flavor. The wine selection was very complete and the selected Cabernet Sauvignon was a beautiful accompaniment.
The price is high but I highly recommend Mastro's
Good food and decent service.
Wanted to surprise my wife with a nice dinner. Found reservations online. Valet was quick. We were shown to our table right away. Our server (Tom, I believe) was very professional. Our food was delicious and the ambiance was great. Wife and I had a wonderful time. Planning to come back soon.
This Friday we met with some friends that we haven’t seen in over 10 years we choose to have dinner at Mastros Costa Mesa. I was very disappointed; first I like to say that my wife & I are regular clients at this location we have been coming here for many years. Your restaurant has always offered excellent service and treated us royally with the exception of this last Friday we had an early reservation at 6:45pm which was fine. We started by ordering cocktails also brought a bottle of wine. The waiter was very short and never offered the specials nor poured our wine in our glasses. When dinner was served they usually pamper you by serving the side orders on our plates or come back to the table to check on us.
We didn’t have that extra service that makes me feel that you are getting that service of excellency, their service was pretty much putting the plates on the table and walked away not to be seen for a while (NOTE: there was a few empty tables around us) after we had our deserts the waiter seen to be in such a rush to give us the bill at that time. I ordered another drink but the drink never came we waited and waited but the waiter was MIA I had to get another waiter to order my drink .I did not want to create a scene in front of my guest and opted to just walk away and go home. Over all our friends and us where happy to see each other but this service has bothered me all night because this is not the Mastros that I’m used to. I hope that Mastros reads this and corrects what needs to be corrected to continue their service of excellence.
Food was great. Server was wonderful. Thought the prices were a little high for the food. All and all had a nice experience
We are frequent visitors to Mastros and the last 2 visits have been so bad we have now discussed not going back. The service was inattentive. Had to pour our own wine, constantly asking for more water, our halibut was served at room temperature- creamed spinach was not hot either. Very disappointed in a place that was our go to favorite for many years.
What has happened?
My first time at this location and it was amazing. I had dinner in the past at the Beverly Hills location and I have to say I enjoyed the service and food here much better. Everything was perfect. I cant wait to go back. The food, service, music all 1st class just like we (my amazing boyfriend who takes me out often to nice restaurants ) imagined our special evening (Valentine’s). Our servers kept a smile on my face. Thank you Mastro’s Costa Mesa.
Always a great experience. We simply LOVE Mastros!!!
My wife and I had our Valentine's Day dinner at Mastro's. While we have been here before we thought it would be fun and it was. Our table was located in the bar area not the main dining area and I thought, oh no, loud music and we wouldn't be able to talk. Then I sat next to my wife and all was good. Actually our seat was in a great spectator's spot and we could watch everything. The food was great and our waitress was attentive and cheerful. They were busy but that was to be expected.
Reservation for Our Anniversary wound up highly disappointing. We got what looked like a last minute table set up facing the bar/bus station with a musician four feet from our other side. We could barely hear ourselves talk much less stop the table from sliding across the floor. This will probably be the last time I try this location for anything special.
It was great!
Service was great. Food was very good
Great service I would definitely recommend this restaurant,but the location at Beverly Hills is a lot better.
I went for Valentine's Day with my girlfriend, and we had an absolute great experience. It was the first time for the both of us, and everything went above expectation .
Been here numerous times, always a good experience.
When we arrived and stood right front of the hostess, it took her over 90 seconds to acknowledge us. When she did acknowledged us, however, it was friendly. Next, although she said we are on time - since we were there 10 minuets early- and will be seated by 7pm, I had to remind them @ 7:10 because people that were standing behind us with 7pm reservations were already at their table. Here is why I gave the service a bad review: from 7:12 or so when we were seated, no one showed up to give us menu or acknowledge us until 7:29pm when another waiter from nearby station asked us if we were helped. A few minutes after that, the manager came by our table, probably because he realized I was annoyed, and things changed after that for the better. It ended up being a great night, but you will always remember you initial encounter. This was our first time at this location, we usually go to Mastro in Los Angeles.
As a CEO of an national firm, I have eaten at a lot of restaurants around the country and the world, customer service is as important (if not more) as food.
We’ll stick with LA Location.
Great service and awesome live band playing!
The steak was cooked properly but the taste was average at best. The Brussel sprouts were bone dry and lacked flavor. Also, our scalloped potatoes were hard, dry, and overcooked. My $16 Moscow mule was sent back because it was simply bad. Our server was great though.