Mastro's Steakhouse - Chicago
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Waiter was not attentive, waiter seemed miffed when we asked for him to open a bottle of wine that we brought. Then when we went to the bar after dinner our waitress was also elusive. Although the food and ambience was good, our experience was ruined by the service or lack there of.
Everyone in the restaurant was focus on getting more money out of us
We showed up early to an empty restaurant. We waited 45 mins and told to order drinks Then we were asked to be seated next to virtually the only other couple in the restaurant ok no
Then pressured for more drinks
The bone in ribeye was worse than Prime.
Then the valet tried to scam us out of a 20
How bad could it be.
Great, as always!
With so many steakhouses to choose from in Chicago, this one stands out. Service was excellent and food as promised delivered as an ensemble. Great experience.
Terrible service!! We were a party of 9 and sat for 2.5 hours before having soups and salads served. Ended up canceling all entrees we had ordered. Neither the waiter or the manager I spoke with seemed to care much. Never offered an explanation for the horrendous service. They did comp a round of drinks but that was it. Mastro’s has always been a favorite but I won’t be going back!
One of the steaks was ordered medium and actually came out well. That should never happen at such an expensive steakhouse. Bacon for Brussels sprouts were burnt, waiter disappeared several times for quite awhile. Expected better service for the price. So many other steakhouses in Chicago. Mastro’s needs to step up their fame.
Waited over an hour for a table after I was told that there will only be a 15 min wait. My steak was over cooked and server took an awful long time to serve us. I always hear good things about the restaurant but my experience wasn’t worth the money
Had a reservation and arrived 15 minutes before that, but still waited an hour to be seated. This is my only complaint . Everything else was AMAZING!!
although the food was outstanding, we waited an hour and 15 minutes just to be seated for our 8:30 "reservation". perhaps they are overbooking?
I had a reservation for 8:30, for some reason they decided not so sit us until 9:30 an hour later.
Started off poor, waited nearly 1 hour past our reservation time.
Improved once seated. Food was very good. Service was friendly but slow. Ambiance was overly noisy and congested.
By far, Mastro's is one of the best steak houses in Chicago. We ordered the shrimp cocktail - would highly recommend, along with the lump crab cake for appetizers. I ordered the 22 oz bone-in ribeye and my wife ordered the 6 oz petite filet. Both were cooked to perfection. The brussel sprouts with bacon were bomb and we also were sold on the lobster mashed potatoes. These actually did not live up to the name - I would not order these again - they were pricey and everyone else was raving about them but they didn't really do it for me. Cocktails were on point, and we got the butter cake as a dessert. It was a pricey meal, but one of the best I have had in a long-time...
Server Tone was outstanding.
Another awesome visit ! Ambiance is great , service is amazing and the food is always great .
Stop by the bar after dinner .. the band is great !
We always have a nice dinner when we go to Mastros and appreciate all being seated in the lounge area.
Lounge area is great, service is amazing, we enjoyed the live music
Food was outstanding, and our server kim went above and beyond. Wonderful experience, would recommend. The only negative thing was, I wish the lighting wasn't so dim( I'm under 30 and it was hard to see anything)
I love everything about this place! The service, the people, the atmosphere, just everything! I recommend everyone try Mastro’s
Great food I think it was better than the first time
I loove this place . You have to request Omar, after my first day dinning with him , i came back a second day for the food & him ! He makes the experience so much more worth it ! & the lamb chops are to die for !! Ask for the lobster Mac and cheese it’s not on the menu but you’re going to love it - Thank me later
5 star service and food!
If you desire to have outstanding food, outstanding service Mastro’s is the restaurant for you.
They blow the competition out of the water!!!
Very beautiful and comfortable. The food was cooked impeccably and the atmosphere was on a perfect scale.
Great food...wish they had more meal and sides combined for the prices, yet overall pleased with the meal, drinks and establishment.
Service was excellent. Hostess was lovely. The noise level was unbearable. Food was decent.
Food was very good. We have visited the Newport Coast location in the past and the service there was wonderful. The service at the Chicago location was good, but not at the same level as Newport Coast. Therefore, we were a bit disappointed.
The food , service , and Ambiance were great. The manager would not accept a picture of our gift card and stated that he needed paper or email version. Who carries paper anymore. I could have printed it from kinkos and they would accept it. Not a great attitude when we spent over 600 dollars for 4 people.
The server was great... loved him😊
Celebrating and our server Kelly was amazing!
I love the bar at Mastros and the live music, This time around I thought the food was good,some was very good, like the shrimp cocktail and some was just ok, tuna tartare. the steaks were very good. I think it is fun for a kinda sexy, expensive ,special ocasion. service was a little off for the price point.
This is a lovely restaurant with something for everyone. The service is impeccable and the food amazing. We enjoy the fresh halibut, the sushi, and the fresh seafood tower. The team of waiters is fantastic and the music is upbeat. It has great cocktails and fantastic wines. It is a reliable wow evening!
My first time going. It was nice my wife steak was good according to her my chop was very tasty. We didn't like that these people brought there kids and the kids were loud and the parents did nothing about it, that dampened the mood a little. We might go there again because it was a nice place.
It was so good! We love going to Mastro’s!!
We arrived at 630pm even though our reservation was for 745, and were seated immediately. The food and service were amazing. We had a drink before dinner, an amazing bottle of wine from a huge selection, appetizers that were as attractive to the eye as they were scrumptious (my shrimp cocktail was served over dry ice making it look like fog), a filet mignon and a rack of lamb. My friends filet was not cooked as he had asked, so they quickly made a new one, and did not charge us for his main course. What service! After dinner the crime brûlée disappeared quickly. I would highly recommend Mastro’s to anyone, and especially Lilly, as she went above and beyond. I wish I lived closer so I could join them more often, but 4 hours away is just a bit to far for a regular dinner.
Too notch dining experience. A great evening!
Be sure to request being seated in Parker's section. He is the epitome of professional server, knowledgeable sommelier and a very nice guy.
Amazing! Get the Warm better cake!!!!!!
My first time experience taking my gorgeous girlfriend for our one year anniversary was beyond perfect. Not only was the service excellent the food was amazing. Our server knew her menu very well and with her help we ordered the best food and champagne for our little celebration.
The steaks were very tasty and tender. All the sides were generous proportions. The waiters were very discreet and polite. The ambience was perfect and conversation was easy and unforced. Great place to catch up after 20 years.
Great dining experience and the food is amazing! Definitely recommend
Service was excellent, food was great...the butter cream cake is a MUST have!!!