Mastro's Ocean Club - Scottsdale
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Good food, average service very expensive.
Great will be back
Made reservation days in advance and requested table and seats by the window. We arrived on time and were seated by a wall in a corner that was farthest away from the windows. They didn’t even mention the request in the reservation until we asked. Then after a while the host came back and said oh we don’t have window seating right now...terrible!! Another problem is that they default and seat minorities in a section aka “the minority section”. If you are not a minority seating next to this section oh well too bad for you. They should spread out the seating arrangement and not default to segregate by minority...terrible again. Bone-in Kansas City steak medium plus was burnt around the sides and super dry. We couldn’t eat some of it. Sides we’re good. The best was a bottle of wine we drank to forget the misery. In all it was a poor dinning experience.
Great dinner!! Phil is the best!!!
We were very disappointed with our meal at Mastro's Ocean Club. We've been before and were very happy, that is why we went back. This time my King Crab legs were over cooked, very rubbery and my husbands filet mignon was the consistency of a pot roast.
The service was great though!
Work anniversary dinner
Awesome time out my fourth time there!!! Can't wait for my fifth!!!!
Food is bomb and Sean is the best server :)
food was good as usual but service was slow. took a while to get drinks, etc. not what you expect from a maestros, have been to ocean club a few times, city hall, and maestros steak house and this was the only time service was slow. theres enough good steak houses that i wouldnt recommend this one to any friends
Nice for special occasion
Loved it, service was amazing and the food was excellent! Definitely will be coming back here!
Wonderful food. Service amazing. Wine selection large. Loved the butter cake for dessert!
That’s what I get for going out on Valentine’s Day. Filet was flavorful but very tough. The oysters were just ok. Crab cakes were delicious.
Hostess was a giant B. Super rude and acted like she was doing a huge favor by allowing us to dine there. Waitress was wonderful. Just a mixed night.
Celebrating our friends anniversary. It was a great evening
Our evening didn’t start off well, as the day before Valentine’s Day found extra tables in the main dining room which meant people (guests, waiters, bus people) were often hitting your chair or table as they tried to maneuver thru. Our server Jesse greeted us and took a drink order. When it came, the top was not on the shaker tightly and my Manhattan was dumped aall over the small table, menus, silverware, plates, etc. the bus folks quickly attacked replacing the cloth while we sat there despite other tables being open that we should have been moved too. Another drink was delivered, this time with a shaker in better shape, but still a Manhattan on the rocks should not be served over small ice cubes. All of this happened in the first fifteen minutes. After that we waited another full 30 minutes until Jesse reappeared to take our order. During the interim another waiter felt sorry for us and shared the specials, about halfway thru the wait. Jesse didn’t bother to share specials - I had to ask for that information as I had a question. The appetizer came fairly rapidly, but it was another 30 minutes before the entree arrived. It was served hot and was very nice.
When we finally received the bill after having had to ask for it, I was surprised that for our trouble and delays and poor service, the only concession was removal of the charge for the first spilled drink. I told Jesse that wouldn’t work and his response was to ask if there was anything wrong with the cocktail I finally drank. I said there wasn’t but he should reconsider our service and length of time waiting. He returned with a credit for the second Manhattan. We had a gift card that exceeded the cost of the meal, and when I asked that his tip come from that, he said that wasn’t possible. I offered another credit card but he said he couldn’t run it without a balance due, and that we should just call it even. Not what I call an appropriate response. We left him a tip in cash of about 12%.
As always the food was excellent. However, we were given a table near a busy walkway. It was a special anniversary which the restaurant was aware of. They did give us a menu that said "Happy Anniversary" on it which was a nice touch. The chairs were not the comfy upholstered ones which we usually get to sit in the main dinning room but rather what appeared to be wooden folding chairs. We were seated in an open area that appeared to be more of a temporary dining area. Our waiter was a tad brusque and seemed to be in a bit of a hurry with us. We decided to go a day before our actual anniversary since Valentines Day our actual anniversary is usually a very busy night for restaurants. Although the restaurant wasn't full, many empty tables all around, they appeared to be a bit rushed this was at 6:30 PM. The team of servers were constantly walking briskly by our table during our entire meal. It appeared to be a short cut through to the bar. It seemed like the tables were set up intentionally for the expectation of Valentine's Day, the next night. It was disappointing to spend a great deal of money on a bottle of wine, salad, seafood tower and dinner to feel uncomfortable and rushed. We have near before been disappointed with the service or food. It has always been a pleasant experience for us. That being said, maybe it's time to try one of the many upscale steak and seafood restaurants in Phoenix / Scottsdale area next time we drop some serious money on dinner.
The caliber of the seafood is slipping a bit. We had a surprisingly dry chilean seabass and so-so grouper.
Valentines dinner - we were sat at a card table (white table cloth) with 2 folding chairs and felt rushed. Was told about how many reservations they had to push through.
Always a great meal, just a bit pricey
Well we ate here 11 days ago for my husband’s birthday and today it was a different restaurant. I am guessing the B team was in the kitchen on Sunday night. Service was not as good, food was disappointing and it is expensive. We ordered the same meal and recommended it to our sons to order and basically it was nothing like it was 11 days previous. I always brag I love Ocean club because they are consistently good.....not the case this time. Very disappointed.
Fantastic steakhouse and seafood restaurant. Always have a great experience here. The warm butter cake really is a must have. Our server, Jessica, was also fantastic. Attentive and professional. Can’t wait to go back.
Outstanding meal and service.
Best steak I can remember! Nice wine list, service, food and music. I’ll definitely go back again
This is truly a great place to have a couple drinks and enjoy a steak with friends!
The ambulance was lovely and the service excellent. We started with the calamari and crab cakes. The calamari weren’t crisp and had little flavor save for the sauce which was not very good. Lots of crab in the crab cakes, but too salty with an over spiced sauce.
We didn’t order anything else afterwards !
Birthday dinner. Started with shrimp and lobster cocktail. Atomic horseradish was POW!! We had bone in 12 Oz steaks- rare and medium and sides of broccoli and wild mushrooms. Portion sizes on all were large and all delicious. We sat at the bar and were fine until the music started. Good music, but we couldn’t hear so left. $8 charge for valet parking.
It was outstanding, as always. Amazing food and amazing service.
I found the food at Mastros to be above average at best I have definitely had better.
The best part was the warm butter cake that was very good.b
My benchmark is scallops and unfortunately this restaurant's scallops were not of the highest quality for the price and caliber of restaurant. The scallops were lathered with a thick garlicky cheese sauce. When scallops are done right, they melt in your mouth and don't need any sauce. These scallops are simply middle of the road and had a little sand still in them.
As this was a birthday dinner, they did have a nice touch with the menus which said "Happy Birthday" and they provided us a free dessert. The service was one of the highlights.
Overall, for the price, not what I would've expected.
Had a wonderful 55th birthday celebration !!
Everything was marvelous! I felt bartenders could have been more attentive while waiting for my other guests to join me! The usual snub took place as both bartenders were gushing over two well known regulars! I certainly understand that is an easy thing to happen. I own and operate a successful steak house in the Midwest for 20 some years and I hate when my own bartenders ignore other guests and devote all their time to a regular. A side note there were only several other guests present as it was at opening. Having said that, I am always impressed with Mastros ability to attract great talent and execute outstanding food and service. Another great night
Great Food!!! Duke was an excellent server!
Excellent in every way...as always
Outstanding highly recommend great food and service. Best to make reservation
Simply outstanding. Absolutely loved our server, Duke--a true professional.
Asked for butter 3 times and had a piece of bread on my plate waiting for over 10 minutes
Asked to leave sauce for cake on the side and they brought it out on it
Waiter failed to tell me about all the crab claws only the expensive ones (assuming I had never been there before)
I used to like this place but last 2 visits poor for the price
The Phoenix Open Annual Ocean Club evening.
Just great, and lots of fun near the bar with a live singer. We ordered steak, tuna, tuna tartar, salad and all wonderful. Expensive but worth it!
The best in the city!