Mastro's City Hall Steakhouse
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Slow on delivering food and drinks
Best steakhouse in Scottsdale by far. We have been coming for years.
My favorite steakhouse in Scottsdale. The bartenders are awesome. They are very personable and attentive. The steaks are a cut above as expected with the price. You get what you pay for. I will be back when I’m back in town as usual.
It is very noisy and the table we sat at made us far from each other which is disappointing because it was a first wedding anniversary dinner. Otherwise everything was amazing!!
Mastro’s is consistently very good. All of the bartenders are personable and make the dining experience pleasant. A definite go to spot in Phoenix/Scottsdale.
Great place! Would recommend this place for any special occasion. The food is amazing.
Dinner with Mom, it was fabulous and Gary was top notch!
food under cooked and returned as a new dish but was not just reheated and a mess.
Food and service were top notch, as always! First time visiting this location. Good job!
This was one of the single worst dining experiences we have had. Valentines Day is a busy restaurant day. The dining experience started slowly as we appeared to be between a group of servers. We are cognizant of how busy the restaurant would be and gave our order at one time. I was very specific on my steak order. When our entrees arrived mine was completely under cooked. The waiter responded quickly and got a manager engaged. When the steak came back again it was still under cooked. My wife at this point barely touched her meal as it was now awkward. When the streak had come back a third time prepared with an ingredient I am allergic. At this point we asked for a to go box for my wife’s meal. The floor manager did comp my wife’s entree. We did tip the waiter as if we had eaten a full meal as it wasn’t his fault and he engaged the management.
We are frequent Mastro’s diners. We had a bad experience two times ago. We had thought that was a one off experience. This may not be the case.
Amazing as always!!! Steak is always on point and the drinks are definitely delightful.
Great place! We always order steak will always go back! Just wish there was one closer to my house.
We came to city hall on Tuesday for an early Valentines Day dinner. The hostess made us feel uncomfortable. She is the first impression each of us has. All customers deserve the exact same experience.
We sat at a high top in the bar because we enjoy the music. It was very loud and crowded. Our meal was served timely, it was warm. We appreciate that. The filet however was under seasoned, the mushrooms were not very flavorful and the Mac and cheese I feel needed to be better than it was. The noodles were al dente. The cheese was stringy but it lacked flavor. Wished we had gotten the baked potato. They are always great at city Hall.
Overall we left full and satisfied. We got bernaise sauce for our filet.
We don’t want anything to compensate for the lacking. Just thought we would share our experience.
Good food but severely overpriced. The live music was nice, but the overall noise level was almost annoying. Scottsdale has a lot of other steakhouses that have equivalent food but much better ambience and price.
I have had dinner here several times and is always great, however last Saturday the lobster mashed potatoes was too greasy and my steak was over cooked, the service was not the best. Our waitress was too busy to check our table. I had a good time other than that. Loved the cake.
Took my spouse for a birthday dinner. The drinks were great, the food was good, and we enjoyed the ambiance. We will be back again for sure!
Waiter had to many tables. Not the service we are used to there. Could barely get a drink order in. The staff also bad about water and clearing plates etc. wasn’t impressed. Still a huge mastros fan. Just maybe they were off that night.
By far the most accommodating establishment. The staff along with the management was super welcoming and made our special over the top! Honestly can’t stop bragging about this experience. I have been here many times and this visit really made it me to remember! Thank you to everyone and the management, you guys are an absolute pleasure! We WILL be back soon!
We were seated in the bar area instead of the dining room. We were able to hear one-another until the music started. At that point through the end of the meal, the music was too loud for conversation. Other than that, the experience was good.
My wife Donna and I dined at PHX City Hall Saturday night.
Food, as always, was a joy. Also want to note Manager on Duty Melissa was kind and attentive. But mostly want to praise our primary server, Chris, who was tremendous.
He is thoroughly knowledgeable of your food and beverage offerings, extremely courteous, fulfilled our every request, and timed our meal to progress perfectly. Easily one of the best servers we have ever encountered.
Food always highest quality, service second to none, little noisy on a Saturday night for an intimate dinner
First time there and I loved it. Amazing food, wine , and our server was very nice and knowledgeable
Great service. Loved our server and the bus boy!
Service was very poor. We waited 10 minutes to be seen after we were seated. I brought clients in because of my last experiences. I don’t think I’ll be back after this. On separate occasions I had to ask surrounding staff if they could refill our waters and find our waiter because we wanted to order. If I’m spending over 1k on dinner, I might choose maple and ash next time.
Loved it. Atmosphere, food, service, etc. were all outstanding.
Thank you guys for everything!!!
Good news first.......we had an outstanding waiter, who was previously the bartender at Ocean Club. The only reason I mention this is because I forgot his mane. The drinks were very good although the wines by the glass were rather pricy to say the least. We started with a warm Caesar salad which was excellent. The Porterhouse steak came next which was unfortunately flavorless as were the onion rings. Noise level much too high with the loud music.
Excellent as always
Our server Corey was terrific and attentive
It’s a favorite
Our server Brian was fantastic. The food delicious, and the atmosphere energetic. Wonderful way to celebrate my husband’s birthday.
It was nice for a special occasion. Food was a bit over cooked
Wow what a let down - this place is deplorable. We were visiting Arizona for WMO and had a reservation at Mastro's for 10 people at 9:30pm - we didn't get seated until 10:20pm and didn't even get our first round of drinks until 10:45pm. We understood it was a busy weekend but the hostesses were letting patrons grease them (paying them with cash) to be seated before those of us with reservations. This duly led to the restaurant being absolutely chaotic and the hostesses wouldn't even give us a timeline of when we'd be seated (no surprise there as if you would drop them $ they would gladly cater to you). We weren't eager to give a bunch of snotty and rude hostesses extra money to pay for a reservation we made weeks in advance. Once we were finally seated, we were squeezed into a table for 8 because even though we had a rez for 10, they still couldn't seat us within 50 minutes time. The manager ended up giving us $250 off of an over $1,000 bill - thanks for the meager $25/person off - what a joke!! We will never return to Mastro's and we will take our business to Steak 44 next time we are in town. Hopefully they understand the importance of service much better than Mastro's.
We have always had an amazing experience at City Hall, this time was a disappointment unfortunately. Our steaks were not cooked to our liking and our server avoided us in the end.
Would recommend Mastro's to Friends and Business Associates with reservations. I had the Bone in Rib Eye and the piece of meat was actually not that tender which was disappointing. The Service was great, Bar Drinks exceptional as was the bread First Class. Busy night of some 700 patrons and the noise level was horrible for two people.......still a great place to eat if we want to impress someone or just treat yourself and guest to a top shelf meal....
One of my favorite steakhouses in the country! The hot plates make for the perfect temp on the steaks! The shrimp cocktail with the atomic horseradish is a must with the crab gnocchi!!
The rack of lamb was outstanding and cooked to order.
My steak was overcooked but it was replaced in a timely manner. Even then the quality of the cut was somewhat disappointing with minimal seasoning.
The scalloped potatoes were dry and tasteless. I would not order those again.
My husband and I have celebrated our anniversary a few times here and have never been disappointed, which is why we continue to go. This time was a little different. Although the ambiance and service was great, the food, surprisingly was a bit underwhelming, not as expected. My husband did ask for his steak to be well done but apparently, EVERYTHING came out a bit well. From my salmon to our brussel sprouts to the butter cake. Like I stated, we've been there before so I know what is expected. To someone going for their first time, they may not have noticed because the meal was still good. But since I know how delicious it normally is, it was not that.
I hope this doesn't come off rude, I just want to give my honest feedback!
Wonderful as usual
Great service. Too loud.
Dissert was not great.