Mastro's City Hall Steakhouse

4.7
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3439 Reviews
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$50 and over
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Steakhouse
Mastro's collection of sophisticated, classic Steakhouses and Ocean Club seafood locations are recognized for their combination of world-class service, highly acclaimed cuisine, and live entertainment in an elegant yet energetic atmosphere. A truly unparalleled dining experience.
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What 3439 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.7
service
4.6
ambience
4.3
value
Noise · Moderate
89% of people would recommend it to a friend
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OT
Phoenix
8 reviews
Dined a day ago
Overall5food5service3ambience4

Slow on delivering food and drinks

JG
1 review
Dined 2 days ago
Overall5food5service5ambience5

Best steakhouse in Scottsdale by far. We have been coming for years.

DD
Richmond
33 reviews
Dined 2 days ago
Overall5food5service5ambience5

My favorite steakhouse in Scottsdale. The bartenders are awesome. They are very personable and attentive. The steaks are a cut above as expected with the price. You get what you pay for. I will be back when I’m back in town as usual.

NC
1 review
Dined 2 days ago
Overall5food5service5ambience4

It is very noisy and the table we sat at made us far from each other which is disappointing because it was a first wedding anniversary dinner. Otherwise everything was amazing!!

DD
Richmond
34 reviews
Dined 4 days ago
Overall4food4service5ambience5

Mastro’s is consistently very good. All of the bartenders are personable and make the dining experience pleasant. A definite go to spot in Phoenix/Scottsdale.

DP
1 review
Dined 5 days ago
Overall5food5service5ambience5

Great place! Would recommend this place for any special occasion. The food is amazing.

m
Denver
27 reviews
Dined 5 days ago
Overall5food5service5ambience5

Dinner with Mom, it was fabulous and Gary was top notch!

OT
New Mexico
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Anniversary

BA
Las Vegas
1 review
Dined 6 days ago
Overall1food1service2ambience4

food under cooked and returned as a new dish but was not just reheated and a mess.

OT
Corpus Christi
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Food and service were top notch, as always! First time visiting this location. Good job!

JK
Phoenix
13 reviews
Dined on February 14, 2020
Overall1food1service1ambience1

This was one of the single worst dining experiences we have had. Valentines Day is a busy restaurant day. The dining experience started slowly as we appeared to be between a group of servers. We are cognizant of how busy the restaurant would be and gave our order at one time. I was very specific on my steak order. When our entrees arrived mine was completely under cooked. The waiter responded quickly and got a manager engaged. When the steak came back again it was still under cooked. My wife at this point barely touched her meal as it was now awkward. When the streak had come back a third time prepared with an ingredient I am allergic. At this point we asked for a to go box for my wife’s meal. The floor manager did comp my wife’s entree. We did tip the waiter as if we had eaten a full meal as it wasn’t his fault and he engaged the management.

We are frequent Mastro’s diners. We had a bad experience two times ago. We had thought that was a one off experience. This may not be the case.

OT
Phoenix
2 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Amazing as always!!! Steak is always on point and the drinks are definitely delightful.

TS
1 review
Dined on February 13, 2020
Overall5food5service5ambience5

Great place! We always order steak will always go back! Just wish there was one closer to my house.

LT
Phoenix
1 review
Dined on February 12, 2020
Overall3food3service5ambience2

We came to city hall on Tuesday for an early Valentines Day dinner. The hostess made us feel uncomfortable. She is the first impression each of us has. All customers deserve the exact same experience.
We sat at a high top in the bar because we enjoy the music. It was very loud and crowded. Our meal was served timely, it was warm. We appreciate that. The filet however was under seasoned, the mushrooms were not very flavorful and the Mac and cheese I feel needed to be better than it was. The noodles were al dente. The cheese was stringy but it lacked flavor. Wished we had gotten the baked potato. They are always great at city Hall.
Overall we left full and satisfied. We got bernaise sauce for our filet.
We don’t want anything to compensate for the lacking. Just thought we would share our experience.

t
Phoenix
23 reviews
Dined on February 11, 2020
Overall4food5service5ambience4

Good food but severely overpriced. The live music was nice, but the overall noise level was almost annoying. Scottsdale has a lot of other steakhouses that have equivalent food but much better ambience and price.

S
Phoenix
6 reviews
Dined on February 8, 2020
Overall4food4service3ambience5

I have had dinner here several times and is always great, however last Saturday the lobster mashed potatoes was too greasy and my steak was over cooked, the service was not the best. Our waitress was too busy to check our table. I had a good time other than that. Loved the cake.

F
Phoenix
16 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Took my spouse for a birthday dinner. The drinks were great, the food was good, and we enjoyed the ambiance. We will be back again for sure!

d
Phoenix
1 review
Dined on February 8, 2020
Overall3food3service2ambience5

Waiter had to many tables. Not the service we are used to there. Could barely get a drink order in. The staff also bad about water and clearing plates etc. wasn’t impressed. Still a huge mastros fan. Just maybe they were off that night.

OT
Phoenix
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

By far the most accommodating establishment. The staff along with the management was super welcoming and made our special over the top! Honestly can’t stop bragging about this experience. I have been here many times and this visit really made it me to remember! Thank you to everyone and the management, you guys are an absolute pleasure! We WILL be back soon!

KL
Phoenix
20 reviews
Dined on February 8, 2020
Overall4food5service5ambience4

We were seated in the bar area instead of the dining room. We were able to hear one-another until the music started. At that point through the end of the meal, the music was too loud for conversation. Other than that, the experience was good.

EI
Phoenix
2 reviews
Dined on February 8, 2020
Overall5food5service5ambience4

My wife Donna and I dined at PHX City Hall Saturday night.

Food, as always, was a joy. Also want to note Manager on Duty Melissa was kind and attentive. But mostly want to praise our primary server, Chris, who was tremendous.

He is thoroughly knowledgeable of your food and beverage offerings, extremely courteous, fulfilled our every request, and timed our meal to progress perfectly. Easily one of the best servers we have ever encountered.

MF
1 review
Dined on February 8, 2020
Overall4food5service5ambience4

Food always highest quality, service second to none, little noisy on a Saturday night for an intimate dinner

OT
San Francisco
2 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

First time there and I loved it. Amazing food, wine , and our server was very nice and knowledgeable

OT
Las Vegas
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

Great service. Loved our server and the bus boy!

P
1 review
Dined on February 6, 2020
Overall2food4service1ambience4

Service was very poor. We waited 10 minutes to be seen after we were seated. I brought clients in because of my last experiences. I don’t think I’ll be back after this. On separate occasions I had to ask surrounding staff if they could refill our waters and find our waiter because we wanted to order. If I’m spending over 1k on dinner, I might choose maple and ash next time.

OT
Atlanta
1 review
Dined on February 6, 2020
Overall5food5service5ambience5

Loved it. Atmosphere, food, service, etc. were all outstanding.

OT
1 review
Dined on February 6, 2020
Overall5food5service5ambience5

Thank you guys for everything!!!

CR
Phoenix
3 reviews
Dined on February 6, 2020
Overall3food3service5ambience5

Good news first.......we had an outstanding waiter, who was previously the bartender at Ocean Club. The only reason I mention this is because I forgot his mane. The drinks were very good although the wines by the glass were rather pricy to say the least. We started with a warm Caesar salad which was excellent. The Porterhouse steak came next which was unfortunately flavorless as were the onion rings. Noise level much too high with the loud music.

C
New England
12 reviews
Dined on February 4, 2020
Overall5food5service5ambience5

Excellent as always
Our server Corey was terrific and attentive
It’s a favorite

s
New England
20 reviews
Dined on February 3, 2020
Overall5food5service5ambience5

Our server Brian was fantastic. The food delicious, and the atmosphere energetic. Wonderful way to celebrate my husband’s birthday.

R
1 review
Dined on February 2, 2020
Overall4food3service5ambience5

It was nice for a special occasion. Food was a bit over cooked

AA
Denver
4 reviews
Dined on January 31, 2020
Overall1food1service1ambience1

Wow what a let down - this place is deplorable. We were visiting Arizona for WMO and had a reservation at Mastro's for 10 people at 9:30pm - we didn't get seated until 10:20pm and didn't even get our first round of drinks until 10:45pm. We understood it was a busy weekend but the hostesses were letting patrons grease them (paying them with cash) to be seated before those of us with reservations. This duly led to the restaurant being absolutely chaotic and the hostesses wouldn't even give us a timeline of when we'd be seated (no surprise there as if you would drop them $ they would gladly cater to you). We weren't eager to give a bunch of snotty and rude hostesses extra money to pay for a reservation we made weeks in advance. Once we were finally seated, we were squeezed into a table for 8 because even though we had a rez for 10, they still couldn't seat us within 50 minutes time. The manager ended up giving us $250 off of an over $1,000 bill - thanks for the meager $25/person off - what a joke!! We will never return to Mastro's and we will take our business to Steak 44 next time we are in town. Hopefully they understand the importance of service much better than Mastro's.

SM
Adelaide / SA
4 reviews
Dined on January 31, 2020
Overall2food2service3ambience4

We have always had an amazing experience at City Hall, this time was a disappointment unfortunately. Our steaks were not cooked to our liking and our server avoided us in the end.

RK
1 review
Dined on January 30, 2020
Overall4food3service5ambience4

Would recommend Mastro's to Friends and Business Associates with reservations. I had the Bone in Rib Eye and the piece of meat was actually not that tender which was disappointing. The Service was great, Bar Drinks exceptional as was the bread First Class. Busy night of some 700 patrons and the noise level was horrible for two people.......still a great place to eat if we want to impress someone or just treat yourself and guest to a top shelf meal....

TM
Salt Lake City
8 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

One of my favorite steakhouses in the country! The hot plates make for the perfect temp on the steaks! The shrimp cocktail with the atomic horseradish is a must with the crab gnocchi!!

J
1 review
Dined on January 27, 2020
Overall4food4service4ambience5

The rack of lamb was outstanding and cooked to order.

My steak was overcooked but it was replaced in a timely manner. Even then the quality of the cut was somewhat disappointing with minimal seasoning.

The scalloped potatoes were dry and tasteless. I would not order those again.

l
Phoenix
2 reviews
Dined on January 26, 2020
Overall4food3service4ambience4

My husband and I have celebrated our anniversary a few times here and have never been disappointed, which is why we continue to go. This time was a little different. Although the ambiance and service was great, the food, surprisingly was a bit underwhelming, not as expected. My husband did ask for his steak to be well done but apparently, EVERYTHING came out a bit well. From my salmon to our brussel sprouts to the butter cake. Like I stated, we've been there before so I know what is expected. To someone going for their first time, they may not have noticed because the meal was still good. But since I know how delicious it normally is, it was not that.
I hope this doesn't come off rude, I just want to give my honest feedback!

OT
Phoenix
6 reviews
Dined on January 26, 2020
Overall5food5service5ambience5

Always excellent!

MR
Phoenix
5 reviews
Dined on January 26, 2020
Overall5food5service5ambience5

Wonderful as usual

OT
1 review
Dined on January 25, 2020
Overall4food4service5ambience4

Great service. Too loud.
Dissert was not great.

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