- 総合評価 5
- 料理 5
- サービス 1
- 雰囲気 5
Our recent visit to Mason’s started off rocky but was thankfully turned around by a standout manager. We dine out 3–4 times a week and have a good sense of what to expect from a restaurant at this caliber.
When we were first seated, our server Larry seemed disengaged and out of place. He suggested ordering at least three appetizers for just the two of us, even though the menu isn’t tapas-style. We opted for two, which turned out to be more than enough—his guidance was clearly off. When I mentioned I was vegetarian, he simply said, “There’s pasta,” and walked away. When I asked which pasta dish he recommended, his response was literally, “It’s pasta,” followed by walking away again. It was uncomfortable, and his approach felt more about upselling than offering a genuine experience. He also insisted we order everything at once, which felt rushed and inflexible.
That’s when Sarah, the manager, completely saved the evening. She stepped in effortlessly, explained the menu in detail, and helped me find a great vegetarian option. Ironically, as she was assisting us, our appetizers suddenly showed up—even though we hadn’t placed a full order yet.
From that point on, we never saw Larry again. Sarah took over and provided excellent service for the rest of the night—checking in, ensuring our meals were right, and even offering us a sample of the delicious hazelnut ice cream. Her professionalism and warmth completely changed the trajectory of our experience.
If it weren’t for Sarah, we likely wouldn’t return. Her attentiveness and genuine care stood out, and as a business owner myself, I know how valuable employees like her are. Larry, on the other hand, could benefit from serious retraining in service etiquette. At this price point, the experience matters just as much as the food. His behavior—getting visibly annoyed with another table for not ordering appetizers—felt more appropriate for a chain restaurant, not an upscale steakhouse. We’ll return, just not Larry’s section