We were staying at the Intercontinental Hotel and when we saw Sunday Brunch we thought it would be a great idea. So we made a reservation for 11am. We arrived a little early so we waited at the Copper Lounge adjacent to the restaurant. Well before I start, I want to say that the team at the Intercontinental was fabulous, but the team at the restaurant was lost and we apparently went through three waiters, yet none of them told us about changes nor ever asked if we needed anything.
We sat down with a drink from the bar, then discovered that the buffet ended at 11am, so we had to go ala carte. Then we ordered two drinks. Our food arrived and I guess our waiter went on a break, (no butter for the toast and no drinks). We waited patiently for about 20 minutes, we were almost finished with brunch when we finally found a waiter and asked about our waiter and our drinks... "he went on break, I'm taking care of you, let me check on your drinks" she said and never came back. another 5~10 minutes go by and a third waiter came over with our check...still no cocktails....we finally got our cocktails from waitress #2 and took them to go. Very frustrating.
They were very apologetic and the did not charge us for the drinks. Still what is brunch without some drinks...had we had a waiter assigned to pay attention to us, we would have ordered several drinks, they have a great cocktail list, but alas, one free drink to go.
It is a shame, when a beautiful place with such great service, great bar (Copper Lounge) has a restaurant that just forgets about it's customers. Next time we'll go somewhere else for brunch.