Marcello Ristorante and Pizzeria

I have been coming here for years. Absolutely the best gnocchi ever.
Thankyou

Terrible service, no vegan options. Food took to long, drinks took to long. Couldn’t split the Bill.

My friend and I went for lunch to Marcellos our favourite place on the drive as we have for the past 10 years. We were kindly greeted and sat to await our server who seemed either in training or extremely disinterested. The restaurant wasn’t busy at the time as we came just after 1. We ordered drinks at no time was water offered as per the norm, we ordered mains and a side of bread with balsamic and oil. The bread came without condiments and when asked she didn’t answer just went and retrieved two tiny containers as one would be a serving for one thru covid.
She brought our mains my friend had his go to Carbonara and I had bolognese. Once we took our first tastes they were spicy which we don’t enjoy. There was red chili flakes mixed into both of these normally mild dishes.
The server didn’t come back to ask anything until we flagged her to order cappuccinos. They came and were delicious as usual and at the time she brought a glass of water as I had asked. At that time I said the dishes were much spicier and she said oh. That was it. Normally red chili flakes are on the side alike Parmesan which she neglected to bring as well.
She was not overly friendly nor seemingly interested as through the sitting. She brought back the machine and had it set on % so she seemed to he expecting a tip. I am not one to not tip unless the experience is painful. This would have been the time. This was the most disappointing service and meal I have experienced. Ten years this place has been consistent. I bring family friends and order from the restaurant. Very disappointing.

Francesco was attentive, friendly and professional. Thank you for your great service. I appreciated the table at the front.

Our server took almost 20 minutes before greeting us and bringing us water. Another very helpful staff member noticed we weren't being served, got us our drinks and took our food orders.

The food was delicious but the server's lack of attention definitely put a damper on our night.

Great pizza. ENJOYED outdoor dining! Thank you for the service.

I wish I remembered the name of the nice server because they were phenomenal.

Great service and food was fantastic. Highly recommended!

Pizza and server were amazing!

Very nice service by Mirco, but the food was unfortunately very average.

I’m not a food critic or usually leave negative reviews.However, since today was a special day for my family&I specifically chose to dine here,I gotta say,wish I can turn back time.I have dined this place numerous times and today was first visit after COVID restriction got lifted because it’s my mom’s birthday.Food was just okay,nothing special.Used to be the “only place” to go for authentic Italian pizza&pasta but now there’re just too many places offer same kinds of food and this place has gone downhill when it comes to the food.Special hot weather with NO AC(which could’ve/should’ve prepared beforehand for circumstances like this)=not a good dining atmosphere.Though the place was almost empty,so it was quite.Greeted by a lady,whom I was told a manager,while she was on the phone.Even after sitting down,she was on the phone till we almost finished food.(Checked in at 3, left at 3:40)She even sprayed sanitizer bottle to customers who came in after us while she was on the phone!What a scene!LMAO Nothing was offered such as water,tea,menu,until a guy who’s supposed to be a server came after for a while.He did his job,
but nothing good nor spectacular.
Usually servers ask how’s the food after serving food,
but not a single word.
We felt we were just left alone entire of our stay,
no such thing as “service” was offered/served.
The service has gone down to the rock bottom for sure.I specifically asked for a seat with ample room for stroller which was not noted,
and a seat with good view(ie: the infamous oven)
but no.In a special occasion like this,
which I mentioned in advance,
the least a restaurant could do is prepare what we have requested which is nothing like nonsense.There’re even restaurants where offer special deserts or appetizers on the house in occasion like this!We just wanted to get out of this place as soon ASAP,so I paid,and left 10%of tip which I still think they don’t deserve any.This review will be shared on google as well. NEVER AGAIN.

Without a doubt our favourite pizza in all of Vancouver.

Always excellent food... gnocchi, pizza, tailgate... nice patio.

Just fabulous
Amazing Food & Service

Father’s Day

Overall pretty good. One thing though is when it’s time to go they need to process the bill quicker. Waited with bill for a machine to pay for a long time.

Always great food, atmosphere and service at Marcello's!!

Our waiter was friendly and recommended the grilled calamari, which was outstanding! We had another great experience at Marcello’s and will definitely be back!

We love this place!!

Pizza wasn’t as good as before! The crust failed miserably with imperfect toppings! While the drinks and ambiance were decent, it was unsatisfactory to have mediocre pizza!

It was great to be back! Ambience will get better when the restaurants start to fill up again.

Superb, authentic thin-crust pizza. Matched by attentive but not intrusive service.

I ordered gnocchi Al formaggio. it really didn't seem like four cheeses, which should be somewhat stringy. it seemed like a heavy cream. it was way too rich.
but the gnocchi itself was delicious.
the one slice of bread that came with it was awesome.
the seafood pasta was okay.
the lasagna does not have mozzarella so I did not order that. I believe lasagna should have mozzarella.
the service is phenomenal. the waiters are very friendly and our waiter was italian.
there are a lot more options here than at another nearby Italian restaurant we had considered. not sure if I would go back. maybe for the brick oven pizza I would return

Great service! Friendly staff. Very good food. Everyone enjoyed their meals. And all covid protocols were in place. It shows they are doing their absolute to ensure safety for staff and customers.

Our go to family place for a good meal and some face time.

Our order took almost an hour to be served. Server also took around 15 minutes to come after we were seated

Great meals and service as usual; very consistent!

Excellent food and service as usual. Best pizza in Vancouver!!!!

Always a pleasant experience and never disappoints

1. The pizza chef had this mask off the whole time I was there. I was there for about 1.5 hours, and his mask was on his chin - never did it ever cover his mouth and nose.
2. Our pizza was lukewarm. But, the pizza was still delicious.
3. Our table was sticky and had leftover food from previous patrons.
4. Server wasn't the friendliest but he did his job. He kept taking his mask off when he was behind the bar.

I used to go to Marcellos at least once a month but the service and food have gone down a lot. It's not what it used to be. There are a ton of Italian restaurants nearby... time to venture out and try new restaurants.

I loved my food . Ordered extra dishes for the next day

Seafood pasta, prawn in curry, mussels, focaccia bread. Tasty.

it was a great evening. Thank you for the great food. We will be back, Thank you so much

Food was great, service was even better. Will be coming back!!

Unreal food and fantastic service! It is our go to restaurant during covid with their fantastic patio and barriers!! Well done!

Great food. Consistently good. Great service. Love ‘Little Italy’!

The food was excellent! Our server was absolutely wonderful. She deserves a raise for sure. The covid protocol is also excellent. I have been here before and would definitely return again. Thank you.

I have been a customer for years, however, May 30th evening dinner, was a huge decline with respect to service, food, and cleanliness.
Fried calamari, was my fave, the squid were stuck together and the breading was falling apart;
No bartender for a cocktail that I ordered and they did not supply, only wine and beer was available;
We asked for water TWICE
We asked for extra napkins TWICE - finally I went and requested extra napkins
Floors were very dirty

Excellent food and dinning experience

Excellent food in particular the pizza prosciutto crudo with REALL ham still moist as a topping and linguine carbonara. Am missing a typical appetizer carpaccio to round up the complete Italian atmosphere. One second I didn’t enjoy was witnessing the berating of a waitress by the cook. Probably an isolated incident but not professional and put a tiny stain on the overall beautiful experience. We will come back.