Marcella's Italian Kitchen - Polaris

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1. K

   Katsiekoo

   Columbus

   44 reviews

   vip
   5.0

   44 reviews

   Dined 2 days ago

   overall5food5service5ambience4

   Surprisingly, there was a very small lunchtime crowd. Our waiter had plenty of time for us and even provided a sample of both the white and red sangrias. Both were delicious! The chopped side salad was very small for the price of $9.00.

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2. MM

   MandM

   Columbus

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service3ambience3

   Everything was just mediocre across the board for all diners in our group. Service was inconsistent, condiments and bread were requested several times before they were brought. Portions were sufficient, food was lukewarm and flavor and presentation were okay. It is very dark in this restaurant so it was difficult to see exactly what you were eating. Prices were a little higher than expected but that was overlooked given the raging inflation in this country.

   Marcella's Italian Kitchen - PolarisResponded todayHello, Terribly sorry to hear about the inconsistency and food temperatures I would truly love to get more details about your service experience, and know more about how we could improve. Each day we strive to exceed expectations, so when we miss the mark, it saddens me. Please reach out to me directly so we can discuss further the above details, and how we can work at hosting you and your favorite people again soon. Austin J. Crawford | Dining Room Manager 614.844.6500

   Report
3. OT

   OpenTable Diner

   Columbus

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service5ambience3

   Christmas and birthdays

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4. SG

   SuparnG

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Needs little bit of cleanliness and little space between the tables.

   Report
5. SA

   SaraAnn

   Columbus

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food4service1ambience2

   Waited for table when had a reservation. Ordered Pellegrino- waiter dropped off full bottle and walked away. Waited for runner to bring salad to get cup with ice. Waited for silverware with salad on table. Bread came after meal arrived after promised bread every time waiter walked by. Never brought cheese for pasta. Waited long time for check and to pay. Food was average- salad dressing had very little flavor. Chicken Parmesan - chicken was good but pasta didn’t have much spice.

   Marcella's Italian Kitchen - PolarisResponded todaySara Ann, I am so sorry to hear about this experience. We do strive to always meet expectation regarding both food & service. I assure you our team should always be focused on excellence, and we clearly could have been better this particular day. Please reach out to me directly so we can discuss the above areas of opportunity and so I can personally assist in helping to ensure a speedy return. Austin J. Crawford | Dining Room Manager 614.844.6500

   Report
6. PE

   PaulaE

   Columbus

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   overall4food4service4ambience4

   Waiter Sean/Shawn was awesome! Very attentive to our grandson However, reservation for 3 @ 6:45 pm and not seated until 7:17pm with a 6 yr old?!?! Unacceptable. Felt like we were passed over at least once if not twice. I’ll think again before going back soon. Bread and olive oil were divine. Rest of the food standard. Cherry crumble desert with ice cream - delicious! Unfortunately front of restaurant couldn’t get their act together.

   Marcella's Italian Kitchen - PolarisResponded todayPaula, I am so sorry to hear about your long wait. We strive to always meet expectation regarding reservations. I assure you our team is always focused on excellence, and we clearly could have been better this particula day. I hope you were able to speak to one of our managers about this; that day, but I do encourage you to reach out to me directly so we can discuss the above areas of opportunity and to help ensure a speedy return. Austin J. Crawford | Dining Room Manager 614.844.6500

   Report
7. D

   Debbie

   Columbus

   11 reviews

   vip
   4.0

   11 reviews

   Dined 4 days ago

   overall4food4service5ambience3

   Waitress was good, service and food also good but too noisy. Difficult to hear our guests

   Marcella's Italian Kitchen - PolarisResponded todayDebbie, Thank you for your feedback. We appreciate the time you took to let us know about your experience.

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8. h

   harleylori

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience4

   Food and service was great. We were seated and table and it was kind of close to another table but all good

   Marcella's Italian Kitchen - PolarisResponded todayThank you for your feedback!! We love to hear the praise... We look forward to seeing you again soon!

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9. a

   awyeahhotsauce

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Everything was exceptional!

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10. OT

    OpenTable Diner

    Columbus

    3 reviews

    4.0

    3 reviews

    Dined on January 24, 2023

    overall4food4service1ambience3

    Waiter was probably the worst we have ever had.

    Report
11. VA

    VanceA

    Columbus

    12 reviews

    vip
    5.0

    12 reviews

    Dined on January 24, 2023

    overall5food5service5ambience5

    What a great night!! Jess was our server and her humor was just what was needed! She also steered us in the direction regarding the menu. Just a great night! Thanks

    Marcella's Italian Kitchen - PolarisResponded todayThank you for your feedback. We appreciate the time you took to share this with us, and the world.

    Report
12. DD

    DelawareDiner

    Columbus

    10 reviews

    vip
    5.0

    10 reviews

    Dined on January 24, 2023

    overall5food5service5ambience5

    Best experience during restaurant week! Way to go Marcella’s!

    Marcella's Italian Kitchen - PolarisResponded 3 days agoThank you for sharing your feedback! Happy you chose to join us for restaurant week. We look forward to seeing you again soon!

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13. BM

    BarbaraM

    Cleveland

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 23, 2023

    overall5food5service5ambience5

    We always have a very good experience at Marcella’s . The service is excellent and the food is wonderful. We take our daughter and grandson at least once a month. It is their favorite place to eat

    Marcella's Italian Kitchen - PolarisResponded 7 days agoBarbara, Thank you for sharing your feedback! We are always happy to host you and your family. We look forward to seeing you again soon!

    Report
14. C

    Carp

    Columbus

    4 reviews

    2.0

    4 reviews

    Dined on January 22, 2023

    overall2food2service2ambience3

    We usually live this place. It was awful and it was a birthday celebration. Nobody in restaurant and seated by front door. Requested a booth for bday celebration and got a table. Chicken park was Luke warm and pasta was very dry like it had been sitting. My daughter ordered broccoli with her filet (overcooked and tough to cut) and they mixed with the wilted spinach instead of replacing it with the broccolini. We won’t be back. You expect a nice meal when you pay higher prices and this was a huge disappointment especially when not busy.

    Marcella's Italian Kitchen - PolarisResponded 7 days agoCarp, Thank you for taking the time to provide feedback. Looks like we missed the mark here.... We can only get better, when friends like you take the time to share with us our areas of opportunity. I can assure you we will take this feedback, and make the most of it, to be better tomorrow, than we were today. We hope you'll change your mind , and give us a second try to LOVE this place again. So please let me know how I can help do that. Austin J Crawford | DiningRoom Manager 614.844.6500

    Report
15. TK

    TracyK

    San Francisco

    8 reviews

    4.0

    8 reviews

    Dined on January 22, 2023

    overall4food4service4ambience4

    Restaurant is a bit on the noisy side. Food was good. Carbonara needed more meat in it but had good flavor.

    Report
16. OT

    OpenTable Diner

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on January 21, 2023

    overall5food5service5ambience4

    Our food was great, as well as our waiter Jim. I was just hoping for a quieter setting which was why I gave the ambiance a 4. Also, everyone was working their tails off, including what seemed to be the manager.

    Report
17. OT

    OpenTable Diner

    Columbus

    1 review

    4.0

    1 review

    Dined on January 21, 2023

    overall4food3service4ambience2

    3 of our 4 meals were good. It was a little tight seating and was pretty noisy.

    Report
18. JC

    JennyC

    Las Vegas

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience4

    Great food! Service from Jim was excellent. Only thing we didn’t like was the music played at an Italian restaurant. It was some Bob Marley and 80’s music which we thought was weird for there.

    Report
19. LK

    LaineK

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience4

    We enjoyed every aspect of out time at Marcella's. The craft cocktail and white sangria were really good to drink with our calamari appetizer. We both tried a different pasta and enjoyed them very much. We shared a tiramisu for dessert and it was one of the best we've had. Overall a very good experience. Service and food top notch.

    Report
20. OT

    OpenTable Diner

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    Always outstanding food and service!

    Report
21. MG

    MarkG

    Columbus

    17 reviews

    5.0

    17 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    Was my in-laws first time at Marcella's. They loved it! The food and service were outstanding!

    Report
22. OT

    OpenTable Diner

    Columbus

    22 reviews

    vip
    5.0

    22 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    Good food! Good Service! Good Times!! Marcella's is a perennial favorite with the bolognese sauce and meatball absolute must haves during every visit. Our server, Abby, was delightful and an absolute doll!

    Report
23. JC

    JC22

    Columbus

    5 reviews

    1.0

    5 reviews

    Dined on January 20, 2023

    overall1food1service1ambience3

    We had to wait even though we reserved online. There were two different groups that just walked in that were seated before we got seated.

    Marcella's Italian Kitchen - PolarisResponded on January 22, 2023Terribly sorry to hear about your reservation experience when dining with us. I assure you we always put every effort into allocating tables for each of our reservations. However, factors such as larger party size, previous reservations, alongside other circumstances, can have a slight factor in seating time. I trust you were able to speak with a member of our management team about this circumstance? If not; please reach out directly. Austin J. Crawford | Dining Room Manger 614.844.6500

    Report
24. PH

    PhilH

    Columbus

    7 reviews

    5.0

    7 reviews

    Dined on January 20, 2023

    overall5food5service5ambience5

    Was fun and great food and service

    Report
25. T

    Tommy

    New Mexico

    29 reviews

    vip
    5.0

    29 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    We had an excellent dining experience at Marcella’s. Our server, Jim, was charming and made great wine and food recommendations.

    Report
26. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 13, 2023

    overall3food3service4ambience2

    There wasn't really anything wrong with the food or service but I'm just not a fan. I think it is just an average Italian experience at a Cameron Mitchell price.

    Report
27. JP

    JeriP

    Orlando

    18 reviews

    vip
    5.0

    18 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    Our server was attentive and great food

    Report
28. SC

    StanleyC

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on January 11, 2023

    overall5food5service5ambience5

    My server james was beyond amazing met all ours needs then some.

    Marcella's Italian Kitchen - PolarisResponded on January 15, 2023Glad you had such a great experience. Looking forward to hosting you all again soon!

    Report
29. MF

    MandieF

    1 review

    5.0

    1 review

    Dined on January 10, 2023

    overall5food5service5ambience4

    The service was great. Very attentive with refills and checking in. They didn't mind that we took a bit of time after our meal to visit. We didn't feel rushed out. The food came out in a very timely manner and was hot and delicious. My friends ordered the eggplant parm and I ordered the chicken picatta. My chicken was cooked to perfection, the best cook on a chicken I've had at a restaurant. My friends said that their parm was amazing as well. I also recommend the Buratta....the mozzarella was so creamy I may start to crave it now. The only negative and this is being picky....but it was loud and difficult to hear my companions. That would not keep me from returning.

    Report
30. OT

    OpenTable Diner

    Columbus

    3 reviews

    1.0

    3 reviews

    Dined on January 8, 2023

    overall1food1service3ambience1

    Their menu really has nothing Italian. The preparation is close to a fast food one (Fazoli)We were placed in a secondary room that was small and detached ambient. An advice to the chef: it takes a search on google to find out the Italian recipes. Cannoli filled with whipped cream instead of ricotta?! Ricotta in an eggplant parmesan?! Fast food at restaurant prices.

    Report
31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Great service and great food. Just as good as we remember it from living in Columbus years ago. Our server was even kind enough to have the bartender make my favorite drink that had since been taken off the menu. Will continue to come back when we visit Columbus in the future!

    Report
32. S

    Shelli

    Columbus

    9 reviews

    5.0

    9 reviews

    Dined on January 4, 2023

    overall5food4service5ambience5

    A group of friends went to Marcella’s to celebrate a friend’s birthday. We really enjoyed our dinner and our time there. Our waitress was very sweet and attentive and did a great job. The food was good. Most all of us ordered different entrees, but two of us purchased the Apple Salad and both of us thought that the toppings on it were very sparse. Other than that, we had a very nice evening.

    Marcella's Italian Kitchen - PolarisResponded on January 15, 2023Shelli, Thanks for taking the time to share your feedback. We'll let our culinary team know about your salad thoughts. As a reminder, we are always happy to add more and accommodate for ANY specific needs... :) Glad the service was great... Wish we knew who took such great care of you... But we cant wait to host you and your favorite people again soon. Austin J. Crawford | Dining Room Manger 614.844.6500

    Report
33. SB

    SheelaB

    Columbus

    8 reviews

    5.0

    8 reviews

    Dined on January 4, 2023

    overall5food5service5ambience5

    Work meeting at 12pm and it was nice and quiet environment.

    Report
34. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined on January 3, 2023

    overall5food5service4ambience3

    Food was very good. The restaurant overall was a bit warm in temperature.

    Marcella's Italian Kitchen - PolarisResponded on January 5, 2023Thank you for the feedback.... We've certainly been working hard to get the temperature just right with all the fluctuations in weather. :) Please ask for me directly the next time you're in, so we can assure your level of comfort is exceptional. Looking forward to hosting you again soon! Austin J. Crawford | Dining Room Manager 614.844.6500

    Report
35. R

    Rra372

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food2service4ambience4

    Food wasn’t that good………………………………………………………………..:.::

    Report
36. DN

    DiannN

    Cincinnati

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food5service4ambience4

    Even though it was New Year's Eve, the service was just mediocre. Very slow and long wait just to get to go boxes and the check. The table for 2 was extremely small. Have been here a few times previously and will go back but probably not around a holiday.

    Marcella's Italian Kitchen - PolarisResponded on January 5, 2023Hello. Thank you for taking the time to provide your feedback. We would love an opportunity to hear more about you experience. Our goal is to provide the same level of experience, for each meal, everyday... sorry you felt the tables were not sized appropriately... We are however, looking forward to your return, and hoping to connect with you on how we can make your next visit more of a success. Please ask for me the next time you're in. Austin J. Crawford | Dining Room Manger 614.844.6500

    Report
37. HT

    HotTop

    Hawaii

    8 reviews

    4.0

    8 reviews

    Dined on December 31, 2022

    overall4food5service3ambience4

    Lots of energy there early on NYE. Enjoyed the Penne alla Vodka and filet. Would go back to sample their chicken entrees.

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Super great food and super great service !

    Report
39. CP

    CarlP

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Absolutely enjoyed our NYE dinner at Marcella's. Great food and delightful waitress.

    Marcella's Italian Kitchen - PolarisResponded on January 15, 2023Thank you for your feedback, Were glad we could help you celebrate the New Year. We look forward to hosting you all again soon!

    Report
40. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food5service3ambience3

    The overall experience is usually great, however, on special occasions, I feel rushed and the restaurant seems crowded. The food is always delicious.

    Marcella's Italian Kitchen - PolarisResponded on January 5, 2023Hello. Thank you for taking the time to provide your feedback. We would love an opportunity to hear more about you experience. Our goal is to provide the same level of experience, for each meal, everyday... Glad the food was delicious, hoping to connect with you on how we can make your next visit more of a success. Austin J. Crawford | Dining Room Manger 614.844.6500

    Report