Marcella's Italian Kitchen - Polaris

Marcella's Italian Kitchen - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Robin

   Columbus4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Ali took very good care of my daughter and I. She was attentive, knew the menu well to share information with us, brought us additional bread and soda, too. Ali was wonderful, thoughtful. Thank you for a wonderful dining experience at Polaris Marcella's Restaurant!
   

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2. K

   Kathleen

   Columbus1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time eating at the restaurant. The food was amazing. Brandon, our waiter, was very attentive. I look forward to going there again.
   

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3. OT

   OpenTable Diner

   Cleveland2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The only issue we have with this restaurant is that they squeeze so many tables into the dining room that if you are sitting with your back to the aisle that people walk in through, you will be bumped about 7 times and need to scoot your chair in to hair people with walkers get in, and we are average sized people who are sitting far away from the table. It is so annoying. But the food is sooo good, I’ll put up with it, but I will attempt to never sit in these tables again.
   

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4. J

   June

   Columbus8 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Marcella's! There were four adults and two kids under five. The waiter was kind, sensitive to food allergies, and he treated us very well. I enjoyed having gluten free options including bread! We all enjoyed our meals.
   

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5. J

   Jay

   Chicago1 review

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our waitress was not tentative. Did not refill our drinks. Did not give us small plates for appetizers and bread.
   

   Marcella's Italian Kitchen - PolarisResponded on April 20, 2025

   Jay, We are extremely disappointed to hear about your recent experience. We will reach out directly to hopefully resolve this for you. We take concerns of this nature very seriously and every piece of feedback as an opportunity to improve so we greatly appreciate you bringing this to our attention.
   

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6. C

   Christine VIP

   Columbus5 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took 2 1/2 hours to get out of there, our food took forever, there was a silver sequence bead in our salad, they said they were going to comp it and then when we got the bill, it was not comped. Service was Metrograph best. The bathrooms were disgustingly dirty. And the food was average. We will not be going back.
   

   Marcella's Italian Kitchen - PolarisResponded on April 20, 2025

   Christine, Thank you for your feedback, we are so sorry to hear about your experience. We will be following up with you directly.
   

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7. K

   Kayla

   Columbus5 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were excellent as always. Enjoyed celebrating a friends birthday. Don’t skip the pesto shrimp pizza
   

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8. S

   Stefanie

   Columbus5 reviews

   4.0

   Dined on April 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Very very good. Service was outstanding and the food is always delicious.
   

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9. M

   Megan

   Cleveland7 reviews

   4.0

   Dined on April 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Honestly, food was just OK for the cost. My pasta was a bit undercooked my salad was missing some described toppings but it was a cool interior and ambiance. Staff was kind but you could tell they were running since it was so busy. They got my toddlers food out quick though which i really appreciated. They also took allergies very seriously which means a lot to someone with celiac.
   

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10. B

    Barb VIP

    Columbus8 reviews

    5.0

    Dined on April 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server was attentive and friendly…good experience
    

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