Makoto - Bal Harbour
Okinwan Tres Leches desert is everything
Although benefiting from a nice location and constant quality of cooking, Makoto has huge problems due to service quality.
ATTITUDE is EVERYTHING CHANGES NEEDED . EVEN I love this place, FOOD is exceptional quality and i'm grateful to people working behind the scene at the kitchen they work hard. However i noticed big changes in a service department, you can tell many service people who are working have zero experience and bad attitude, I heard that its happen in a last few month when new General manager came, apparently as i heard some new ppl came with him and quality of service dropped dramatically. For many years we go to this place often enough to see this time something terribly wrong going on, hopefully owners will noticed and regulate this problem. ATTITUDE IS EVERYTHING. we can't let great food and restaurant get ruined by bad attitude of a service department.
Sushi was excellent and service was pretty fast. Great value for the price.
The food is excellent but our experience was negatively impacted by the all the food being served at the same time. Each dish can be a wonderful experience but when all the dishes you order for the night, in our case it was 6, were all quickly placed on the table it absolutely ruined the dinner. In fact, the food came out faster than the cocktails.
I love the food. For me the best Japanese in town
The food was spectacular, absolutely delicious.
However, the service was absolutely awful. We order 7 dishes, all came within 26 MINUTES of ordering. We were done 2 bottles and all the food in less than a half hour.. the staff are WAY to quick and should consider spacing out the dishes and making it a more enjoyable experience rather than rushing us out of the restaurant.
I gave the manager my feedback, and even though he sent us a dessert on the house - he couldn't have cared less if he tried. We were just another table of 2 in a crowded restaurant.
The table next to us applauded me for saying something and said they were thinking the same thing. Both of our tables had so much food on it you couldn't even fit it all. Not acceptable at such a prestigious place with such a high price tag.
It was an amazing experience!
Birthday anda talk
Exceptional food and service. Makoto is a true gem. Although it presents as Asian or even Japanese, their dishes cover a full spectrum of ingredients and cuisines. They have what may be the finest sea bass in all of Miami. The crudos are delightful, as are all of the fish or seafood choices. Vegetables also reign supreme. Sitting inside or out is comfortable and with great ambiance.
Service was way too rushed. 55min drinks, starters, robata, sushi, dessert and settling up.
Wait staff was great and food was good as always. Not Nobu but very good. But the kitchen pumped out food too fast or the waitress put in too many dishes at once.
The food is always delicious. It's rare to find a restaurant where every dish is excellent — can't go wrong. I've been coming to this restaurant for years with every visit to Miami, and will continue to make it my annual Miami visit!
Quality sushi. Consistently excellent food.
Awe sushi place, spicy tuna sushi a must paired with one of the great sake selections!
Best Japanese food I ever had.
Our fav restaurant!! And we come from NYC and it’s always our go to! Last night we went for our anniversary and unfortunately they put fish in my salad twice after being told I was intolerant to that type which was disappointing but the manager came over and treated us to our drinks which was very kind. Still my fav and will be returning as always
I would not recommend this restaurant, the food was okay, sushi was good, management sucks and service is well not great.
Best sushi sashimi in south Florida !
Always an amazing gastronomic experience!
Ordered Brussel Sprouts, Chicken Dumplings, Wagyu Short Ribs, Sea Bass and Chirashi. Everything, aside from the Chirashi and the Wagyu Short Rib was a bit in the salty side. The supposed “crunchy” Brussels Sprouts was not at all crunchy, but overall not bad due to savory sauce.
Service was lackluster and often slow. They mistakenly sent over something we didn’t order, which resulted to our main dishes arriving much sooner than the corrected small plate order.
For dessert, we ordered the Okinawa Tres Leches and the Yuzu Chocolate Cake. The desert took over 10 minutes to arrive that we considered either canceling or having them to go. Did not care for the soy ice cream that came with the Tres Leches - It was way too salty and took away from the actual cake (which was actually quite tasty). The Yuzu Chocolate Cake was the best out of the two desserts, which I’m glad we ordered to at least end on a good note.
We MAY try again for dinner, however too far a drive for a not-so-great experience at a lunch that ended up costing way too much for the quality of food prep. Ease up on the salt people!
Great food and vibe. I always enjoy the scene and the food never disappoints.
Poor service. Manager of the restaurant on this shift was very rude and didn’t bother listening until we finished explaining our issue. Never spoke to a manager that walked away in the middle of a conversation
Excellent service the food was great, fresh and clean!
The watercress salad was topped fried breadcrumbs, which ruined a bit for me. Sushi nigiri was really good. Fish was fresh but rice was a bit mushy. Bonus points for fresh wasabi.
Disappointed with the reservation time. We were told that there were not available reservation times past 4:45. The restaurant was literally empty until 7 when we left. Disappointed that we didn’t have an option of any other additional times slots.
Excellent quality food.
Service not the same....a lot of progrès to make...
I love this place since it was opened in feb 2011, I've been there many times and see the changes, it became very popular its busy every day, but the service changes, some service people are not professional at al, obviously they not getting goot training or bad selection by the management.
Food normally very good but lately i found on some days it can get to salty.
Great as always
Food was very delicious and fresh
The food is amazing super fresh and delicious. Especially the chicken dumplings and the Tuna pizza.
Like a fast food restaurant with poor service, but good food
Fabulous as always. Great food. Best sushi roll. And love the Crispy Tuna
The sushi was marginal at best. The men’s bathroom was filthy - even though our diner reservation was at 5:30 when the restaurant had just opened.
The bus boy kept on trying to pick up our plates even though we weren’t finished with our food. Annoying...
Magnifique comme toujours!
The food is always outstanding with very knowledgable servers.
Muy buena y excelente servicio