Maison Marcel

4.0
32 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
French

Restaurants you may also like

View all

About

French bakery and casual healthy food made with organic ingredients daily supplied to us by local farms.
Dining Style
Casual Dining
icon/ic_cuisineCreated with Sketch.
Cuisines
French, Farm-to-table, Breakfast
icon/ic_clockCreated with Sketch.
Hours of operation
Monday - Thursday: 7:00am - 9:00pm
Friday - Sunday: 7:00am - 10:00pm
icon/ic_phoneCreated with Sketch.
Phone number
(773) 661-6942
icon/ic_new_windowCreated with Sketch.
icon/ic_paymentCreated with Sketch.
Payment options
AMEX, MasterCard, Visa
icon/ic_dress_codeCreated with Sketch.
Dress code
Business Casual
Open Google Maps
icon/ic_locationCreated with Sketch.
icon/ic_neighborhoodCreated with Sketch.
Additional
BYO Wine, Cafe, Fireplace, Wheelchair Access
What 32 People Are SayingWrite a review
Overall ratings and reviews
4.0based on all time ratings
3.9
food
3.1
service
4.4
ambience
3.7
value
Noise · Moderate
69% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
OT
1 review
Dined on April 24, 2018
Overall 5food service ambience

Incredible place, a piece of France in our big Chicago, I can't wait to come back ! All the dishes were good, the decor is beautiful and the atmosphere is amazing, definitely the place that makes me happy !

Report
Helpful
MS
Chicago
39 reviews
Dined on February 17, 2018
Overall 5food 5service 5ambience 5

What a wonderful spot! As close to Europe as we can get to in Chicago:)

Report
Helpful
OT
Chicago
1 review
Dined on February 4, 2018
Overall 5food 5service 5ambience 5

Great place and amazing food!

Report
Helpful
OT
Chicago
1 review
Dined on February 3, 2018
Overall 3food 4service 1ambience 3

Decor perfect. Music loud, it takes from the vibe of the decor. Sadly, they're understaff. Service wasn't efficient.

Report
Helpful
EO
Chicago
5 reviews
Dined on February 3, 2018
Overall 4food 3service 4ambience 4

Cool place and the service was good. Food was just OK. For example, the crepes were boring and incomplete. Ingredients described on the menu were left off the crepes. They need to improve the food to stay in business in my opinion. Also, I trying calling over 2 or 3 days several times per day and they never answered the phone. Very strange. We were a group of 6 and while we all liked the place, none of us were eager to go back.

Report
Helpful
c
Chicago
6 reviews
Dined on January 28, 2018
Overall 2food 2service 1ambience 3

The only thing I enjoyed at Maison Marcel was the almond croissant which was HEAVENLY. Other than that, the entrees weren't great (overcooked eggs, cold omelet); the service was frustrating (had to ask for menus; remind the server to bring our pastry; were told no when we asked the host to close the front door on a 25 degree winter day). This place is all hype and seems designed for an instagram post rather than an actual dining experience. I would only go back to get that croissant and then immediately leave.

Report
Helpful
s
San Francisco
2 reviews
Dined on January 28, 2018
Overall 3food 5service 1ambience 3

Went for brunch on Sunday. Food was good, great coffee and not a bad price. Service could use a major improvement.

Report
Helpful
P
Chicago
4 reviews
Dined on January 28, 2018
Overall 3food 3service 3ambience 4

Great atmosphere but weak coffee and limited breakfast menu. Had to sit on a couch that made it hard to eat since I was lower than normal. Avacado toast was ok. Salmon dish was good

Report
Helpful
DT
Chicago
4 reviews
Dined on January 27, 2018
Overall 1food 1service 2ambience 3

I had coffee at MM a few weeks ago + loved the space, so I was excited to try their brunch. Unfortunately, our experience was lacking from the start. (1) The hostess sat us at a dirty table. I asked our server to clean it, but he only wiped down my side of the table with a wet rag and there was food still crusted on the surface. It took 10 minutes before we got water + another 10 before we ordered. I asked for gluten free options. The server replied, "well what do you want and I'm sure we can make accommodations?". I ordered the Haloumi Salad, Merguez, + a Green Monster. My friend ordered the Omelet, Turkey Bacon, + the Endless Summer. (2) While we waited, the table next to us was sat w/two gentlemen. The table again was dirty. The hostess grabbed a wet rag + wiped it down, but it was still visibly dirty. One of the gentlemen got up + returned with a smoothie (Endless Summer). It seemed strange, because we ordered prior to them being seated and we had yet to receive our smoothies. A few minutes later, their food arrived. Three large plates full of food. It occurred to me that we ordered prior to them even sitting down, so what happened? Our server must have caught the confusion on my face + gestured that our food was coming. (3) He returned to say that the Haloumi was not g free, so I changed my order to the Omelet. When our food arrived, my omelet was over cooked. The gentlemen next to us were starting on plate #3, and my just-arrived meal, was inedible.The cheese was so hard that I had to saw through it. I got up, found my server, + asked him to have it remade; that it was overcooked. A few minutes later he came to the table to recover the omelet + took my silverware leaving me nothing to eat the Merguez. He returned w/what I hoped was an amazing dish, however, they had been so careful not to overcook the omelet, that they undercooked it. Runny in the middle with cold, unmelted cheese. Gross. I sent it back + shared my friend's good omelet. They comped 80% TBE

Report
Helpful
OT
Chicago
1 review
Dined on January 21, 2018
Overall 1food 1service 1ambience 3

food was terrible. bland. potatoes on our plates weren’t cooked. under staffed so our poor waitress was running around like a chicken with her head cut off

Report
Helpful
JF
Philadelphia
1 review
Dined on January 21, 2018
Overall 1food 3service 1ambience 5

The service was absolutely terrible! We had to ask the host to send over our server no less than eight times.

Report
Helpful
LS
Chicago
3 reviews
Dined on January 20, 2018
Overall 1food 1service 1ambience 4

Heads up - Maison Marcel does not/is not willing to accommodate nut allergies. My friend who is gluten and dairy-free had no problems though. After waiting 15 minutes for a cup of coffee, the waiter told me I couldn't order any food items... I ended up being able to talk them into letting me get a stripped down version of something on the menu, but overall unimpressed with how the situation was handled. I have never had an issue getting nut-free menu items before, so this was a big surprise. Do not recommended, will not be back.

Report
Helpful
OT
Chicago
1 review
Dined on January 14, 2018
Overall 4food 5service 1ambience 3

Everything here is awesome, I have been easily over 10 times. The one thing they need to drastically improve upon is the waitstaff/counter service. the servers they do have are undertrained, don't speak fluent english, and for the most part don't seem like they've served before

Dreadfully slow on both ends.

We ordered food there this weekend and they forgot to bring us plates and silverware. When I went to the counter to get them myself, it took 5 minutes to flag someone down.

Again, I love this place. Just leaving these notes in an effort to help improve!

Report
Helpful
G
Chicago
4 reviews
Dined on January 13, 2018
Overall 3food 3service 1ambience 5

One of the most adorable spots I’ve seen in this neighborhood. I think that may be the only reason people go here. The service was horrible, food was decent but overpriced for what it was. Will probably be back solely for the ambiance

Report
Helpful
OT
Chicago
1 review
Dined on December 30, 2017
Overall 3food 4service 3ambience 5

Ambiance is great. Most of the servers are French and their croissants are authentic and delicious. I found my croissant sandwich meal to be a bit small and the service was slow, as other reviewers have stated. I’d go back but I wasn’t blown away.

Report
Helpful
OT
Chicago
1 review
Dined on December 22, 2017
Overall 3food 5service 3ambience 5

I love Maison Marcel. Food is delicious. Space is beautiful. Unfortunately, they were horribly understaffed and one, very kind, woman was doing her best to make everyone happy. Hopefully that won’t happen again.

Report
Helpful
OT
Washington DC
1 review
Dined on December 3, 2017
Overall 2food 2service 2ambience 4

Service was slow (partly due to new staff, received dessert before brunch course as an apology)
Bread appeared to be store bought and not fresh
No preserves available for the toast

Report
Helpful
C
Chicago
19 reviews
Dined on December 2, 2017
Overall 4food 5service 3ambience 4

Food and ambiance were great - but the service was definitely lacking. There were only 2 servers for the whole place from what I could see. We also ordered coffee drinks that arrived after our food due to the same baristas serving the walk up coffee counter and the restaurant.

Food was clean and delicious though, so I'd definitely return!

Report
Helpful
VA
Chicago
2 reviews
Dined on November 26, 2017
Overall 5food 4service 5ambience 5

Cute little place for brunch! The food was good and the bakery items super yummy.

Report
Helpful
v
Chicago
13 reviews
Dined on November 5, 2017
Overall 3food 2service 2ambience 4

Will come back for to go pastries. The regular coffee was extremely watered down and the food was just average, omelette was overcooked. Won't go back for food, just pastries.

Report
Helpful
OT
Chicago
1 review
Dined on November 4, 2017
Overall 2food 3service 1ambience 2

Service was rude

Report
Helpful
AA
Chicago
2 reviews
Dined on October 21, 2017
Overall 4food 4service 4ambience 4

Cute place. Great for weekend brunch or coffee. Don't go if you are in a hurry. Everyone was super nice but they seemed a bit short-staffed. Ordering and food took some time and our server didn't come to check on us, refill coffee, etc. Let's hope it's just growing pains...

Report
Helpful
SE
Chicago
1 review
Dined on October 7, 2017
Overall 5food 4service 4ambience 4

Could not find my OpenTable reservation but was still able to seat us.

Report
Helpful
OT
Chicago
73 reviews
Dined on October 1, 2017
Overall 2food 4service 1ambience 3

Maison Marcel is new. We have given this place two tries now. We have had a really bad service experience both times. We like the food, the croissants are good, though this time a bit under cooked. It seems the place continues to be understaffed. The servers on the floor are trying. Not sure what goes on back in the kitchen but when servers go back there they are gone for a really long time. Overall, I'd say they may need someone to really direct the floor and keep things moving and they need to add some staff to get things into a rhythm. We were surprised that after giving a rough start a full month to improve before we returned, it literally wasn't any better.

Report
Helpful
J
Chicago
13 reviews
Dined on September 24, 2017
Overall 4food 4service 2ambience 4

Brunch was good, but they really should get an alcohol license for mimosas, wine, etc.

Report
Helpful
A
Chicago
14 reviews
Dined on September 17, 2017
Overall 3food 4service 2ambience 5

The atmosphere and food were great. The pastries are unbelievably delicious! The service, however, is poor. Drinks and pastries did not arrive at the table and had to be reordered. Food was delivered to the table without silverware and the server never returned so I got up to get it myself. I know the atmosphere is leisurely on purpose to reflect a truly French experience, but this was a little too lackluster. Polish the service and this will be a winner! Oh- and limit the number of people walking around taking photos for Instagram. It was a little obnoxious.

Report
Helpful
A
Chicago
1 review
Dined on September 17, 2017
Overall 5food 5service 5ambience 5

I really enjoyed my brunch at this place. Staff was charming and the food was right on point.

Report
Helpful
OT
Chicago
5 reviews
Dined on September 17, 2017
Overall 4food 4service 4ambience 5

I came here for brunch on a Sunday with a few friends, and we really enjoyed ourselves! It's definitely a cute, girly type of place that was made for Instagram. The food was fresh and delicious, although perhaps a bit overpriced. I would definitely come back for brunch, lunch, or even an afternoon cup of tea and pastry from the bakery!

Report
Helpful
OT
Indiana
1 review
Dined on September 7, 2017
Overall 5food 4service 5ambience 5

Super cute place and the service was great! Also a good place to hold meetings/get work done as I noticed a lot of people were doing while I was there.

Report
Helpful
CM
Chicago
16 reviews
Dined on September 7, 2017
Overall 5food 5service 5ambience 5

Small menu features tasty options in an adorable atmosphere. Service is laid back, full of personality, and very helpful.

Report
Helpful
OT
Chicago
3 reviews
Dined on September 4, 2017
Overall 2food 3service 1ambience 3

I realize this place opened in July, so maybe they are still working out the "kinks." But I was a bit disappointed. Aside from the water, we had to ask for pretty much everything - spoons for coffee, silverware and napkins for food, our actual food, salt/pepper, etc. At one point, only 2/5 of us were served and the waiter asked "Can I get you anything else?" - we said the rest of our food would be nice. I think they realized the service was less than par, so they gave us 15% off our bill. The place is really cute but I think it's probably better to come in, order at the counter and take some pastries to go. They really need to work on their service...when we left, the waiter said "please come back and visit us again when it's less crazy."

Report
Helpful
J
Chicago
5 reviews
Dined on August 27, 2017
Overall 2food 3service 1ambience 5

I went to Maison Marcel for brunch and was excited to order the salmon with toast when the waitress then told me they ran out of bread so I could not order the tartain either. What kind of bakery runs out of bread?! Especially at the peak hours for brunch when your brunch options include bread! Since I couldn't order the things I wanted, I asked if I could get the salmon dish with a croissant instead and she said the owner wouldn't do that.

I also ordered a watermelon juice and was not asked what size I wanted. I didn't realize there were a small and large option until after I got it and she just assumed I wanted the larger size so I ended up paying $3 extra.

Our waitress was flighty and not very friendly, nor do I believe she had proper training. Overall, the ambiance is gorgeous, but the service definitely needs work. Lastly, if you are advertising your restaurant as a bakery, then you should probably have bread available.

Report
Helpful