Very good restaurant
We had heard rave reviews about the steaks at Lux so thought dining week was a good week to try..
starting with the hostess who needed a course on “warmth and friendliness” especially in a venue of this caliber ..asked us to sit and wait for a table when it was clear there were many tables clear .. and we had reservations.. not sure if they were understaffed but it took way too long to get our order taken
. We ordered drinks and got one.. had to ASK for the beer again.. and the WINE with dinner never did show up.. had to ask another server about that too but we had nearly finished our dinner so what was the point.. we couldn’t believe how THIS blunder was handled! Our server came to ask if “I was ready for my wine”... lol , by this point you could clearly see her attitude . She brought our spoons for our dessert.. no apology for the missed beer or wine..didn’t even ask if we would like a coffee or tea with dessert.. actually she didn’t say a word. just put the spoons on the table and left..in the end we left the tip for the food.. it was spectacular! But the service was pathetic.. not a smile among any of the girls..
We have dined in this city and around the world for 40 years and have never seen this kind of “service”
Excellent service. I enjoyed the wine recommended by our waiter. Nice atmosphere and very good food.
We had a great time and dinner was excellent but the service was lacklustre at best.
We decided to try Lux during downtown dining week. The service was very good and we were also accommodated when we asked for a different table....not so much on the open. The steak was done perfectly and melted in my mouth. We had appies, main course and dessert. The creme brulee was amazing! We will be back.
Downtown Dining Week
We were very disappointed with our food. Although it arrived at our table quickly enough, the soup was only warm, with the clubhouse chicken sandwich barely toasted, with much more bread than filling.
As out-of-towners, we were looking for a good steak. We booked and were seated promptly. The waiter was very attentive and the food was very good. The menu had nice choices, but when you go to a steakhouse - you order steak, right? Wine list good with limited selection by the glass.
If the Edmonton Dining week lunchtime option at Lux was intended to tempt potential return customers it fell well short of the mark . No repeat patronage from us!
Went for the dining week lunch special and it did not disappoint. The steak and beef soup was served hot but not too hot and was very tasty. Both entree choices were well presented and generous.
We went for a late dinner during downtown dining week. Our server was impeccable and our food was delicious. Cook perfectly and timed in rhythm with our pace of eating.
Food was great - two of us did the Downtown Dining week menu and we were both very impressed. Service was great - would go back and also would recommend
The atmosphere was classy yet casual. Although the food was upscale patrons would feel comfortable either dressed up or dressed casually. The service was excellent. Our waiter was very knowledgeable and helpful.
Our steaks were cooked perfectly. They were tender and had great flavour. We will definitely be back!
We ordered a shareable meal and the steak being the main entre, we requested a medium cook and we got a well done instead. They did offer to recook, but we did not want to wait. The manager came by and was apologetic and did bring a $50 gift card to be used on our next visit. I think when you have a bad experience, it's advisable to solve the problem now versus later, we are not sure if we want to come back. Also, steak being the featured dish, it kind of set a bad experience with the entire meal. Maybe offering a dessert or taking of my wine charge would have made me feel a little better. We were not happy and it's the restaurant responsibility to make sure we were satisfied before we left. Thanks.
Food was fantastic. Steak was cooked to perfection. Server recommended the 24 hr bacon and perogies as appetizers and they were both delicious. We will definitely be back.
I love the relaxed feel of this place, the dining area at the back was nice and quiet, and the bar in the front would be good for after work drinks. Restaurant looks fancy and elegant, is good, I love it. The service is good, staff are very polite, food is good also. I did recommend to my friends already and they will be trying out soon.
The steak was cooked to perfection, but the quality of the meet was poor. Service was rushed even though we were early for our reservation and had 30 minutes left in our time slot.
I have eaten here a few times and this experience was definitely more disappointing. The three star review is because You have been better in the past.
We had the most amazing server! He made our lunch so much more enjoyable.
The food is always great as well as the service, it is consistent with maintaining a loyal customer base. Very pleasant staff and willing to go the extra mile to keep the customer happy. Always enjoy visiting Lux.
We were going to the Citadel and wanted to have dinner first. Booked on line at Luxes! Excellent dinner and very prompt as we had to leave to attend play. Thanks.
We were pleased with the service and food during a recent business lunch. Very attentive and lobster tacos were great.
The steaks were not good here tonight. I ordered the beef tenderloin and it was gristly and tough, even cooked medium rare - I was not happy with my meal. I complained but nothing was done about it. I will not go back again.
Charged for BBQ sauce for a steak? Ridiculous! Won’t be going back ever!
The food was perfect, our server was a darling, and the night was magnificent.
We enjoy the Lux every time we go the food is always delicious and The servers always very helpful and informative of menu and wine list . I like that they do not rush the meal they let us enjoy each course . We would like to have a bit more romantic atmosphere nice dinner music maybe even a piano .
Very nice. Good service. The food wasn’t as good as I have experienced at similar places at the same price
Everything was excellent with one exception. One of the sides we ordered was missing. Unfortunately we noticed late into the meal and decided not to further inquire. Less this minor mishap, the experience was superb. The seafood linguini in particularly enjoyed.
My boyfriend and I went to Lux to celebrate an early Valentines Day and the food was outstanding. A little pricey but definitely worth it! Its has a very good romantic atmosphere and I definitely recommend it! The seafood linguini was absolutely delicious! Service was surprisingly good.
Excellent food. We are Ketogenic and the menu was very accommodating
Gave me a corner table. Excellent. Fantastic friendly service. Great food. Atmosphere was perfect for nice intimate conversation. Thank you!!
I took the opportunity to treat some individuals that I work with that live a long way from Edmonton out for some PREMIUM Alberta steaks. Lux does not disappoint !
The food was amazing, the service was very classy and also the environment makes you feel classy as well, would totally celebrate my birthday there again..I rate it a 9.5
Our group went for Dinner before an Oiler Hockey game . The service was outstanding and every detail was covered by our Server . The food was great and I thought the price was inline with the food quality and the service we were given . Definitely will go their again !
Service was terrible and took way to long to get food. If your gonna spend that much got to Ruth and get better service.
Awesome food and great atmosphere. Will recommend this restaurant to anyone asking for the best steak in town
Excellent food and service, will surely recommend to friends and co-workers.
Lux is one of my husbands favorite restaurants. We have been there numerous times but this time was very disappointing. As always the service was great and our server Stephen was as helpful as he could be, but I think even he became frustrated with the issues we were having.
1. We asked for larger plates from the server who brought out our salad that we were splitting jand she told us to use our side plates. We had to wait and ask Stephen when he came by.
2. Our main course came out cold, even the sides on the 'hot iron' skillets were cold. Stephen was more than accommodating to get the whole meal replaced.
3. When the main was served for the 2nd time everything was hot, but the steak was rare not medium rare as ordered. We just ate around the raw part.
4. As an gesture of good faith the restaurant offered to buy us dessert which we did not accept. Spending nearly 3 hours in a restaurant was not a pleasant experience.
I know everyone has there bad days, but this was awful and my husband and I were VERY DISAPPOINTED. I am not sure that we will return, which is a shame because as I mentioned before it is one of my husbands favorites and definitely his favorite for steak.
02/24/2018. Immediately after the above review was posted we received a call from the manager of Lux not asking us what he could do but insisting we come back and get the Lux experience we were use to. A huge thank you to Stewart and his staff because everything once again was 100%. Food / Service / The Total Experience. My husband is thrilled and we will be back!!
Great food and service. A little pricey but great for special occasions.
Amazing beef! Service was spot on!
New Year’s Eve dinner