Lux is one of my husbands favorite restaurants. We have been there numerous times but this time was very disappointing. As always the service was great and our server Stephen was as helpful as he could be, but I think even he became frustrated with the issues we were having.
1. We asked for larger plates from the server who brought out our salad that we were splitting and she told us to use our side plates. We had to wait and ask Stephen when he came by.
2. Our main course came out cold, even the sides on the 'hot iron' skillets were cold. Stephen was more than accommodating to get the whole meal replaced.
3. When the main was served for the 2nd time everything was hot, but the steak was rare not medium rare as ordered. We just ate around the raw part.
4. As an gesture of good faith the restaurant offered to buy us dessert which we did not accept. Spending nearly 3 hours in a restaurant was not a pleasant experience.
I know everyone has there bad days, but this was awful and my husband and I were VERY DISAPPOINTED. I am not sure that we will return, which is a shame because as I mentioned before it is one of my husbands favorites and definitely his favorite for steak.
Great food and service. A little pricey but great for special occasions.
Amazing beef! Service was spot on!
New Year’s Eve dinner
Food was amazing loved the atmosphere we were excited to find out that the bar and restaurant was part owned by Ryan Smyth we are big Oilers fans visiting from Winnipeg
my wife has a hard time getting a steak cooked well done and it was perfect first time out.
The food was excellent. If you love Bacon, you've got to try the 24 hour Bacon appetizer. It was phenomenal. Steak was great and cooked to perfection. Salmon was excellent.
Best steak in town !!!!!!! Would go back in a heart beat
Highly recommended the bread for appetizer. The food was amazing. We ordered 2 sides but really didn't need to left very satisfied
It was great.