Louiza

Louiza 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. S

   Sachin

   大波士顿2則評論

   5.0

   在2024年8月9日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Patricia was excellent. Lovely place with awesome views
   

   請問這對你有幫助嗎？

2. OT

   OpenTable食客

   Montreal2則評論

   1.0

   在2024年8月3日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 2

   We had a 12:45 reservation but had to wait 25 minutes to be seated because the host moved us to a waitlist to wait for an outside seat. He told us we would be contacted when a table freed up despite multiple tables being empty. These were not reserved tables, as another couple (walk-in) were seated immediately at their table of choice when asking to be seated outside without a reservation! When I spoke to the host to ask why we hadn't been seated yet, he had completely forgotten about us and told us we could be seated then. Terrible service from a Fairmont restaurant. The $120 seafood platter "for two" does NOT have enough food for two adults. Service was slow and it was impossible to flag down our server. We left dissatisfied and hungry, and the general attitude and complacency of the staff outdoors was disappointing. Any other Fairmont restaurant is worth it, but this location was sub-par across the board.
   

   有1​人認為這對他/她有幫助

3. OT

   OpenTable食客

   Memphis/West TN18則評論

   5.0

   在2024年5月8日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   We had a very nice dinner here in May. The paella for two was excellent, and the daily fish was perfectly cooked and seasoned. We had the churros for dessert. Wonderful!!!!
   

   請問這對你有幫助嗎？

4. OT

   OpenTable食客

   布里斯班1則評論

   2.0

   在2019年12月30日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 4
   4. 氛圍 2

   Not value for money. Overpriced and overcooked.
   

   Louiza已於2020年1月2日​回覆

   We will be sure to share your message along with the team for internal feedback. We are disappointed to hear your experience with us was less than exceptional. Thank you for taking the time to leave your feedback and review on OpenTable.
   

   請問這對你有幫助嗎？

5. s

   steves

   Nashville4則評論

   5.0

   在2019年9月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Good food, good service - fun to enjoy dinner looking at Lake Louise.
   

   Louiza已於2019年10月18日​回覆

   Thank you for your 5 star review!
   

   請問這對你有幫助嗎？

6. JL

   JimL

   Charleston12則評論

   5.0

   在2019年9月24日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My wife raved about her clams and mussels, and my beef bourguignon was excellent. Blueberry puffed pastry was delightful. Nice wine list.
   

   Louiza已於2019年9月27日​回覆

   Thank you for your 5 star rating! We are pleased your wife enjoyed her clams and mussels and that your beef bourguignon was excellent! We hope to welcome you back in the near future!
   

   請問這對你有幫助嗎？

7. A

   Annie

   Los Angeles33則評論

   5.0

   在2019年9月14日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   French onion soup was excellent as was the Steelhead trout! Service was awesome!
   

   Louiza已於2019年9月16日​回覆

   Thank you for your 5 star rating! We are pleased you enjoyed the soup and trout!
   

   請問這對你有幫助嗎？

8. c

   cactus

   多倫多4則評論

   2.0

   在2019年8月15日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 5
   4. 氛圍 5

   Wonderful table and view; first class service, unbelievable poor quality food. Server handled it very well but st very high price points much more expected from first class hotel.
   

   Louiza已於2019年8月19日​回覆

   Thank you for providing us with feedback on your recent experience with Poppy Brasserie at Fairmont Chateau Lake Louise. We always appreciate our guests feedback, both positive and constructive. Please do accept our apologies your dining experience fell short of expectations. We will share your feedback with our Executive Chef to review the menu items and the Manager for internal follow up.
   

   請問這對你有幫助嗎？

9. OT

   OpenTable食客

   San Francisco1則評論

   5.0

   在2019年7月14日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent and friendly service! Couldn't be better.
   

   Louiza已於2019年7月30日​回覆

   Thank you for your 5 star rating and feedback. We are pleased you enjoyed the excellent and friendly service - we hope to welcome you back in the near future!
   

   請問這對你有幫助嗎？

10. HO

    HoneyO VIP

    Dallas31則評論

    1.0

    在2019年7月13日用過餐

    1. 整體 1
    2. 食物 2
    3. 服務 1
    4. 氛圍 3

    We stayed at the Fairmont Banff Springs and decided to try dinner at the Fairmont Chateau Lake Louise to see if we wanted to stay there next time we come to town. The meal started out well with a semi-speedy welcome and drink order taken by our waiter. It took awhile to get back for our order, but that did not seem to take that long. We were enjoying the view, and our conversation. My husband ordered an entree and discussed it with our waiter at length. He, also, ordered a soup. I ordered a salad and mussels/clams. The waiter forgot to put in my husband’s soup. This caused a delay on our first course. Then, we waited for well over an hour for the second course. My mussels were brought by a manager. It was a tiny portion compared to several tables nearby that ordered the same thing. We kept trying to grab our waiter to check on my husband’s order. After 20 minutes, we found him. He had no recollection of my husband’s order and did not turn it in. We are, now, two hours into what should have been an hour meal with no food for my husband. It took another 30 minutes to locate the manager and try to rectify what happened. They wound up comping our meal and validating our parking. It was a disappointing situation. I would not return without advance knowledge there was a big change in procedures. For a crowded high-end resort, the service and staff were not up to the task.
    

    Louiza已於2019年7月30日​回覆

    Thank you for taking the time to write a review on your recent dining experience with Poppy Brassiere. We appreciate our guests feedback both positive and constructive. We are truly very sorry that your experience fell short of expectations. The experience you described is not typical of our standards and we will certainly relay your comments to our team for internal review. Thank you once again for choosing Poppy Brassiere.
    

    請問這對你有幫助嗎？