Lone Star Texas Grill - Ancaster

Lone Star Texas Grill - Ancaster reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nicholas

   Seattle3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Enjoyed a double date evening. Yummy Queso and chips, and the quesadillas, enchiladas, and wings were all good. Felt a little rushed through the meal and the noise was a bit high, but overall good time.
   

   Lone Star Texas Grill - AncasterResponded 1 day ago

   Thanks Nicholas! We're happy to hear you enjoyed your visit, and look forward to welcoming you again soon.
   

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2. Z

   Zelia

   Toronto1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great, food was great, great atmosphere, we all had a great time celebrating Easter dinner 😊
   

   Lone Star Texas Grill - AncasterResponded on April 24, 2025

   Dear Zelia, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

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3. G

   Glenn

   Edmonton1 review

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server was great. The new leaner menu is good but the items are overpriced for the portions received. The 8 turos we ordered were over fried and hard in the middle. Between 3 people we ate 6 and couldn't stomach the last 2 due to toughness. The manager came around and asked us how our meal was. We reported that the Turo's seemed to be over fried as they were tough throughout and we couldn't finish the last two. The manager replied the Turo's were not his favorite and to try the apple sizzler next time which he recommended then walked away. The server also asked us about our meal which we again commented on the Turo's. She replied that she would speak to the manager which we replied to by informing her the manager had already asked us about our meal and we had brought up the Turo's which he had simply walked away from. She spoke to the manager whom decided to take 25% off the price of the Turo's. 25% off the price of the Turo's equals the cost of the 2 Turo's we could not stomach. Lone Star should be more diligent in the hiring of their manager's and train them in respect to dealing with customer service. If food is not eaten due to it being unpalatable, I expect an apology from the manager and the cost of the item removed from the bill not the manager stating the items is not one of his favorites on the menu and recommending another item for our next visit, then walking off, later crediting the cost of the 2 items not eaten after the waitress had to speak to him about the situation. This manger apparently forgot that he represents Lone Star and is acting or our behalf. Our server should be managing the restaurant as she's an excellent server and knows how to relate with customers. The manager we dealt with hasn't a clue about customer service or relations. We dine at Lone Star at least once a month, travelling from Aylmer to Ancaster, Cambridge, Milton or Oakville to dine, since the closing of the London operation. Last 3 dining experiences a disaster. Call me
   

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4. K

   KIMBERLEY VIP

   Toronto1 review

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Usually enjoy… worst visit EVER! One small bowl of complimentary chips and salsa for 5 guests. When asked for additional was charged. Taco salad had no lettuce … what a joke! Sent it back got no compensation nor apology!
   

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5. C

   Chris VIP

   Toronto16 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great feast of Fajitas! Good service and very friendly staff, as always.
   

   Lone Star Texas Grill - AncasterResponded on April 7, 2025

   Thank you so much for your positive feedback Chris!
   

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6. V

   Victor Andres

   Toronto1 review

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Ribs average. The aged Rib-eye steak was delicious.
   

   Lone Star Texas Grill - AncasterResponded on April 14, 2025

   Thanks for your feedback Victor!
   

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7. T

   Tyler

   Toronto1 review

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service from Alabama. Smash burger is the best ive ever have.
   

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8. M

   Michael

   Toronto2 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lone Star was very busy, accommodating several large parties, but our server Phoenix made sure we received excellent service. The food was delicious, well-portioned and reasonably priced. Will return!
   

   Lone Star Texas Grill - AncasterResponded on March 30, 2025

   Thanks Michael! We're happy to hear you enjoyed your visit, and look forward to welcoming you again soon.
   

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9. OT

   OpenTable Diner

   Las Vegas2 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience every time, food is amazing and service always excellent
   

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10. D

    Dan

    Toronto1 review

    5.0

    Dined on March 15, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great service very friendly staff enjoyable evening
    

    Lone Star Texas Grill - AncasterResponded on March 16, 2025

    Dear Dan, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
    

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