An award winning dining destination, located in the heart of downtown Chicago’s Loop district offering a seasonally inspired American menu utilizing a number of ingredients harvested from our rooftop garden, as well as honey from our very own apiary.View Private Dining Details
Recognize your Mom, Mama, or Mother and win favorite sibling status by making reservations for our Mother's Day Macaroon Brunch.
Sunday, May 13, 2018
See availability for bonus point tables
Sun 5:00PM - 6:00PM 8:00PM - 10:00PM
Mon - Thu 11:00AM - 11:45AM 12:00PM - 12:00PM 5:00PM - 6:00PM 8:00PM - 10:00PM
Fri 8:00PM - 10:00PM
Sat 5:00PM - 6:00PM 8:00PM - 10:00PM
Two years in a row we've had lunch at Lockwood a few Saturdays before Christmas. Two years in a row we have spent two hours sitting and waiting for nearly non-existent service. Two years in a row I ask myself; why? Why do I waste my time and money at this over-priced crapshoot?!
NEVER again. I might go to Lockwood/Palmer House to admire the tree, but I will never, ever eat here. And unless you want to spend two hours waiting for a server who you actually have to ask the receptionist about/for every time you need something, I would highly suggest you go ANYWHERE else.
Where to begin? We arrived with our baby (10-month-old) and asked for a highchair. "You want a highchair?" Yeah. That's what we asked for. For our baby. Who needs a highchair.
"Do you have a cocktail menu?" I asked. "Let me see if I can find one," she said. She came back 10 minutes later and said they didn't have any available.
We are at Lockwood Restaurant & BAR and there are no available cocktail menus? She went back to try and find some and eventually managed to secure one. It then took about 20 minutes for us to get our cocktails. We had to flag down a second person for my mom's coffee (which went empty about 20 minutes later and wasn't filled up again until we flagged down ANOTHER person about it.)
It wasn't even that busy! There were tons of open tables! I am so flustered about this.
The food was worth about 1/8 of the price you're paying. My pizza was burnt and dry; the lobster roll had more celery than lobster and the $7 fries are worth approximately $2.
When we were way-past-due to have received our bill, I asked the receptionist for it. We waited another 10 minutes before our waitress came over. Where the heck was this woman?! Absolutely unacceptable.
I get it that the Palmer House is historical and the Christmas tree is magical and the whole experience should be just lovely. But Lockwood is dead wood and I wouldn't spend another dime here - and highly suggest you steer clear of it, too.
It was excellent for our Girls Day at Christmastime. We had a great lunch with excellent service and food. The atmosphere was perfect as it was beautiful, quiet enough to enjoy conversation and we were not rushed at all.
Went for the afternoon tea. It was Nutcracker themed. Beautiful lobby and very talented harpist. The food was very tasty and good portions that left me full. My guest and I could barely finish the last tier! Limited tea selection but great classics- early grey yum! Unfortunately, the tables are not properly sectioned off from all of the hotel traffic. Guests checking in and out, tour groups meeting, bring in the cold air, taking pictures, practically hovering over your table. It was quite distracting and annoying taking away from the calm experience of tea time. I think that roping off the tea area and management directing guest traffic a little better would easily remedy this issue. Overall still a nice experience. I would recommend and give it a try, especially if you like tea. Try to request a table away from the hustle.
My husband and I were there for Thanksgiving day buffet. It was wonderful.
Thanksgiving Buffet 2017. Wow. Knew it would be great but wow. The servers kept the champagne and sparkling grape juice flowing.
Glad we decided to celebrate thanksgiving here!
Was there for Thanksgiving prixe fix lunch. Disappointed in hot selections and felt $80 per a bit pricey.
We came for the Thanksgiving buffet. The service was definitely not up to par. We waited forever to get our drinks refilled, dirty plates removed and our bill. Then they ran our bill wrong so they called us later for our card to run again. I will be keeping an eye on that for sure! The food was just OK. For $80 per person I expected more. Very disappointed
We had the Thanksgiving Day buffet here this year and I’m so glad that we did. We were seated in the fabulous Empire Room for our 11:00am reservation.
We enjoyed very good food + champaign, attentive service, beautiful decor, lovely music (harpist) and convenient location.
It’s not cheap—$80 per person—so bring your appetite. It’s worth it!
I look forward to coming back and having a fancy cocktail at the bar in the gorgeous 2nd floor Palmer House hotel lobby while the holiday decorations are still on display.
Convenient because it's in the Palmer House, but otherwise nothing to write home about.
This place is nice and regal. The decor is nice and neutral and the staff is pleasant and very helpful. This place is great for business meetings and lunches. Enjoyed the food. It was well prepared and well presented.
My sister and I had afternoon tea at the Palmer House . We made reservations and at the time they asked if anyone was allergic to anything. When we arrived they had prepared my sister a separate plate which made it much easier to enjoy ourselves. The tea was excellent, the food very tasty and the service was superior. Our attendant, Christina, was the icing on the cake. She was knowledgeable about the hotel and made our outing very enjoyable.
Unfortunately, the tea service service for which my wife and daughter traveled to the city by train, ended up a being a disappointment. My wife reported that $45.00 per person was wasn't worth the service received nor the quality of food. The waiter was absolutely horrible. No interaction with my daughter who's first time at high tea should have been a special event. She actually cried because her feelings were hurt. She was ignored. No instructions given, no presentation, no interaction as to what having high tea was about...plus, the waiter was ridiculously slow. It was not very busy, so no excuse.
The food...The finger sandwiches had hardly anything on them! Like the restaurant was trying to cut costs on the cream cheese and prosciutto! Crazy.
Try a different spot in the city. I hear the Drake has a nice service
Had a wonderful time celebrating my wife's birthday request for first time ever having afternoon tea time. Everything was the way she imagined it would be and made it even more special for the concert we went to afterwards.
Immediate seating but waiter was unfamiliar with specials. The wait was 30 minutes for soup and sandwich.
We went there for brunch before seeing a play. The location was perfect. We were disappointed in the menu as we expected on a Sunday to be able to have brunch items at noon but the brunch ends at noon on Sunday. We all wanted omelettes so we were a bit disappointed.
We always love going here! Service is great and food is wonderful!
The Lockwood experience was good but had some to be desired. When we first got there no one was at the reservation desk so we were left waiting for 5 minutes (yes it was actually 5 minutes) until we were seen. This was after we asked a staffer running drinks if this is where we were supposed to check in for reservations and she said yes. Our waiter brought us our food and the appetizers were wrong. He brought it back and got the right ones. He had a little bit to be desired. He seemed stressed but the restaurant was definitely not booked for the night. All in all, I wasn't pleased with the service. But! And this is a huge "but," you won't be disappointed with food. I enjoyed the appetizers, especially the charred octopus (it was cooked perfectly, a rarity), and my sea bass was melt in your mouth buttery. Overall, come for the food not the service.
Went to Lockwood before seeing Hamilton for our anniversary. We received champagne on arrival, which was very thoughtful. I feel the prix fixe menu is the way to go there. Though, my husband didn't like his salmon he ordered I liked my filet very much, which was cooked correctly. We'd definitely come back to try other things and stay at the hotel in the future.
Wedding Anniversary dinner after Hamilton
Beautiful hotel. Service was impecable and Bertha's brownie was worth the trip. Looking forward to going again when in town.
The service was excellent. The grilled salmon was undercooked.
40th anniversary dinner. Excellent. Prompt service great food superb wine.
Overpriced breakfast for luke warm food, not enough staff to meet the morning rush and one of our orders came out wrong. Nothing worse than 3 of 4 people getting their food and having the fourth waiting for his to get fixed. So many other places nearby that are better.
- Make baked potato an option for someone ordering a steak
We saw a TV show that featured the Brownies and claimed they were invented there so we went primarily to try them. They weren't even on the menu, but the waitress said we could get them anyway. MY wife and I shared a very average brownie that was not what we saw on the show. Very disappointing. They should have warned us that they no longer made the ones they were known for.
Post Magic Parlour- highly recommend. Great package deal for pre-fix following show - $39 for 3 delightful courses.
Hard to find decent restaurants in the Loop that are open early for breakfast. This was a good choice. Nice menu selections, attentive service. Nice and quiet at the time we were there (late morning), allowing for easy conversation.
Dinner was really good and not too expensive, very nice staff!
We stayed at Palmer House and made lunch reservations at Lockwood well in advance of our trip, but were told a week before that a Mother's Day buffet would be offered instead. The cost per person was at least 2-3 times more expensive than the lunch menu would've been. The buffet items were only slightly warm and the selection of dishes very limited--not at all the quality we expected. The asparagus was practically raw and was so tough, it was inedible. Compressed potatoes were cold. The only chicken dish offered were "nuggets". *Very* disappointing for the amount of money we paid. However, the desserts were tasty. Wait staff was pleasant , but they allowed dishes to pile up on our table. I expected much better food and service at Palmer House. Would never eat there again.
The steak was absolutely amazing. The sea bass, very average. An already rich fish had cream all over it and was almost intolerable. My husband spent a few hours getting sick after painful cramps 3 hours after our meal...otherwise the service and ambiance were great!
Was in Chicago for a meeting and had dinner here with family at their suggestion -- local cousins who used to come here for Sunday brunch as kids. The hotel lobby, which is a spectacular beaux arts landmark, is not separated well from Lockwood, so when the lobby bar hops , the noise is notable. That said, the classic cocktails were well prepared (one of our party had a Grasshopper, and my Manhattan was made with local Korval bourbon which was great), the octopus was delicious, and the mains overall good. The service was adequate. Overall, much nicer than a typical hotel restaurant by far
My very first time at Lockwood restaurant. I loved it and I will return. I want to checkout the lunch fare because I come to the CSO matinees throughout the season and always looking for a good lunch spot.
We will see!!
Food was good. Classic setting. Food delivery took too long.
We made reservations for 10:45 for dinner after a play. I ordered a vodka tonic. It was flat. I sent it back. I'm not sure if they gave me my same drink back or what, but the second one was flat, too. Even though the restaurant suggested that time on Open Table, we were rushed to order because the kitchen was about to close. We weren't even halfway done with our appetizer (more like 20% done) when the server asked if we were OK getting our steaks at that moment. We said yes because who wants a steak that was under a heat lamp? For such an expensive place, it was really disappointing that we were rushed through as if we were at a diner. The food was good but not standout for that price point. Go somewhere else where they actually have time for you. Chicago has so many great restaurants that appreciate your business that you should not waste your time/money here.
Food came out cold, we had to send it back.
Lack of flavor and it is questionable the quality of the food. I am sure they do not use fresh food. Very expensive for such a bad quality of food.
We were going to see a live tapping of Wait, Wait Don't Tell Me at the Chase Auditorium and it was close by. Overall, it satisfied our hunger.
It was a nice restaurant with great portions
Kind of an odd menu, but the food we did order was excellent.