Le Doux Ciel
It was less than okay. Needs extreme improvement overall.
Was expecting better quality in terms of food, plates, service and atmosphere. I don't think I will return for afternoon tea to this place.
With the price range of afternoon tea, I was expecting much more as experiences of similar priced afternoon tea places were way much higher quality.
I don't recommend this place at all for afternoon tea. Not worth it
Went to Le Doux Ciel for afternoon. The place was very neat, with nice soft colours. Food, sweet treats are nice, but savories have a lot of room for improvement. Although the staff are friendly, but very inexperienced. Didn't bring side plates for us until we requested so. I particularly mentioned that I would like cream for my tea upon ordering, but didn't managed to bring it with the tea. And I have to request again for my cream. Just hope the staff are more attentive. But I would visit again, just for the dessert because they are good.
First of all there was some confusion about our booking. The waitress thought we had booked three high teas, when I had just made a general table booking on the website. It was not specified when I booked that I was booking three afternoon tea sets, as it said that a deposit had to be made for afternoon tea bookings anyways. If all bookings are afternoon tea set bookings, it should be specified more clearly on the website because lots of other afternoon tea places have general table bookings, especially on a Saturday. They were very kind however, and gave us extra portions when I ordered an afternoon tea set (my friends were too full for a full tea set, and ordered pots of tea and pastries). However, once our orders had arrived, the waitress left and did not once come back to check on our table for the duration of the three hours that we were there for. It was not a busy time, we were one of maybe two or three tables. They did not even come to ask if we'd like our bill. We would've liked to get more tea or even another sweet, but they just never came back to ask. We had to leave our table to find the waitress for our bill. Additionally, the bathroom was rather dirty for an establishment of this calibre, and they were out of toilet paper when I went into the bathroom. I expected better upkeep since I have been to Honey Salt inside Parq before and I found that to be top notch. The afternoon tea set is about the same price point as places such as Laduree and Fairmont, and I expected better service and restaurant standards. Overall, food was delicious, service was terrible, and I expected better service and attention to detail.
We had a small business meeting here. The place was a tad quiet despite beside a busy road and front door continuously open. No song whatsoever so it's not bothering our conversation.
We had high tea here and the food was very good, especially the pastries and the croissants. Not so much for their roast beef sandwich, since it was dry. Their selection of Mariage teas are sublime though. Always delightful.
Unfrotunately, their service is really poor. Being attached to a prestigious Marriot Parq and prime location, there should be a standard to uphold. Upon entering, though we were greeted kindly, we were not seated as they were behind counter so we had to find the seats, with our business partner. When we asked about "how to order" as they have different looking menu, our server couldn't understand English that well. They also forgot a particular order of water as well. The rim of my plate was sticky somehow (I hope not my business partner's). Intetestingly there's sushi selection for high tea, but the rice did not hold well as sushi should be. So, when we took it from the tray, it crumbles and sticks to the tray. The only thing I appreciate from them was their smiles, at least it looked genuine.
That said, I hope one day I'll see this place be better as their pastries are delicious.