Saltgrass Steak House - Pensacola
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
Chicken Fried Steak
Certified Angus Beef®, cream gravy
Our Server, Brinna was fantastic. We had a group of 6 people and everyone had what they needed all throughout our dinner.
The menu was full of choices for everyone and the food was delicious.
Experience great as always! We love this spot and love the food. Service is always wonderful as well
Great food. Great service. Double-bone pork chops are amazing. Wish they would bring back the brussel sprouts.
Seated promptly. Excellent waitress. Food was prepared correctly.
service was excellent. Food was surprisingly good. Recommend making reservation with the pandemic and shortage of workers.
Usually food is great but just ok this time. Poor waitress was working too many tables, she did a great job .
Very good place to eat steak. They also have a variety for those not liking steak and it is close by the water.
The waitress was awesome, he redeemed the whole experience. The bartender was awful. The hostess had stepped away from the podium to seat someone who arrived just before us. So the bartender decide to seat us. I tried to inform him that I had a reservation. He completely ignored me and ask how many was in my party. I tried to inform him again. And he asked me table or booth. Totally ignoring what I had to say. (All the info was in my reservation). He proceeded to seat us at a table which was on top of the next tables back even though the restaurant wasn’t pack. My daughter at this point asked if we can sit outside. He catches an attitude hands is back off to the hostess and tells her you seat them. Like really how rude. So we sat down and I can see the bar from where I’m sitting. The hostess apologized and walked away. She goes to the bar and says something to him. At this point he’s talking to a lady sitting at the bar which I was informed was his wife. She is now looking in my face. I asked her do she have a problem she rolled her eyes and looked away. Like first off we didn’t need him to do someone else job. He could have stayed behind the bar. We would have been fine waiting a min or 2. The manager on duty came over I explained what happened. And he went to talk the bartender. I know he didn’t say much of anything because we sat there for a while. I don’t do corporate calls. So here is my experience.
We enjoy eating at the Saltgrass on occasion. On this visit we enjoyed the shimp cocktail appetizer, a couple locally brewed beers on draft, and the summertime sirloin special (a 6oz steak with 1 side and a sald). The food was rather good, and we particularly enjoyed the shrimp cocktail which was nicely seasoned and contained 6 very large and fresh gulf shrimp. The only negative were the green beans served on the side which were shriveled in a peculiar way and tasted like they were drizzled with lemon juice. Our server seemed to have a lot of misunderstanding of the specials but eventually got it right when we showed her the website on our phone. We also had to contact OT since even though we checked in on arrival, the restaurant canceled our reservation. So - it reinforces the importance of saving your receipt on these dines! :).
Steak was so dry & rubbery not to mention overcooked! I asked for med & it was well well. "Soup" was so think I ate it with a fork since my waitress didn't bring a spoon. Def will not EVER come back
Sent my steak back and it still wasn’t right Husbands steak was mostly fat. $200 for 4 of us plus tip and Outback is better
Should have known from the 8 minutes we waited at the hostess stand before being greeted that this was going to be a negative experience. Waitress was friendly. The food took 57 minutes from the time the order was placed to the time it hit our table. The waitress apologized about 45 minutes into that wait, stating the manager would be by our table to speak with us, which never happened. My sweet potato fries were cold and the 38 dollar steak I ordered was subpar, at best. If you want unapologetically slow service for mediocre food, this is the place to go.
Server was not friendly. Did not make eye contact. Was moderately efficient. 1 of the steaks was over cooked but no one stopped by the table to ask how meals were. Tables around us had great friendly servers. Took some out of town friends as we raved about how good the restaurant is/was. Overall food was good. Service was lacking.
We could of got the same quality of food at Chili’s for half the price. We were forgot about as a table and promises weren’t kept. My drink was supposed to have bacon and shrimp it did not. They told us the kitchen were making more never got them. We waited over a hour for food and groups that sat down after us was already leaving before we even got our food.
We had a party of 6. The filet was excellent cooked to a perfect medium-rare. Our jalapeno margaritas were excellent.
Our server was extremely attentive.
Very safely spaced. There was an obvious lack of staff. The staff that were there did very well
Came on 10 minutes before our reservation time and with at least 15 empty tables still was told to wait until reservation time. Had a drink at the bar and then were seated. Still at least 15 empty tables. After 20 minutes no one had come over to the table to take our order so we walked out. On our way out we were asked by another couple why we were leaving so soon and we told them the story. They said they were there 1/2 an hour and couldn’t understand what the wait was to be seated. We told them that waiting to be seated was only the beginning. They also left. We will never go there again or recommend this restaurant. It’s a shame because we live here and always have guests staying with us and are always looking for a good restaurant to taken them to.
They are short staffed but the staff they have works hard to insure the food and service is top notch
I’ve been to better steakhouses. Just like most restaurants right now everyone is struggling. Service was decent. Seems like everyone is still training. Long wait time if you don’t have a reservation. We won’t be back.
It was our first visit to your restaurant. But we will definitely be back again.
The Laredo Chicken was outstanding. Also the potato soup. My husband had a steak that was cooked just right.
Waitress was new manager was no where to be found. It took 1 hour to get our salads and when food came out it looked like they just threw it on the plate. Don’t plan on ever coming back. Texas road is way better than this place.
The table was dirty when we got to it and the hostess watched as we wiped off crumbs with the menus before we sat down. After ordering we told the waitress we needed silverware. After a few minutes another server saw us looking around and asked if we needed something. We told her about the silverware and she immediately brought it to us. I, more than once, told our server I wanted a wedge salad with only bacon and ranch dressing, and she repeated that back to me yet when I got my salad it had tomatoes and balsamic dressing. Not a huge deal, but when added in with what was to come it helps paint the picture. We waited 30 minutes for our food to come out and when it did, my steak was barely warm and over-cooked. I sent it back and after 15 more minutes and my husband finishing half of his meal, I asked for a manager. When she arrived at our table she acted like she had no clue why we would be asking for her. I had no plate of food...it should have been obvious. I told her and she went to check on it. She said the GM was actually the one in the kitchen making food. When she brought my 2nd steak out it was also over-cooked and she acknowledged that and agreed with me. At this point, I was beyond frustrated because she wasn’t even acting like this was a big deal. We had been there an hour at this point and I was going to have to eat by myself while my husband would be finished by the time a 3rd steak arrived. I asked what the issue was and why were we unable to get a properly cooked steak and her only response was that “she wasn’t going to make excuses for failing us”. She never once offered to comp my meal or offer a free dessert. That’s when I said I wasn’t paying for my meal so she snatched my husband’s plate from in front of him and said “fine” and stormed off to the kitchen. We were in town on vacation and celebrating our anniversary. We don’t have Saltgrass at home and had really looked forward to going. We won’t be going to a Saltgrass ever again.
This was a terrible experience. Made a reservation well before closing time. Service was lacking, staff looked very stressed out. Needless to say reservation was never honored, ended up leaving empty handed. Service industry is suffering, hope they get things situated.
We placed our order, they list the ticket but knew about it, approached us and said the ticket got lost, my drink is on the way. Fast forward an hour and a half, I ask the waiter where our food is, she says she has no idea lol. She comes back and says the ticket was lost again, we tell her take out is fine since it’s 15 minutes to closing time, the bill comes and it’s still full price after the wait.
Horrible service from the front to the back of the house and the food was not worth the money. This location is obviously being mismanaged because we had a completely different experience at the one in Birmingham.
The steak was cooked perfectly, the shrimp were the good quality white flesh not translucent. The side dish options were appreciated, I’m so sick of asparagus and vegetable medley. My green berms and pinion rings tasted wonderful. This was the best meal outside of Disney that I have had since moving to Florida. They had all of my favorites and they were all prepared to perfection. Then we brought home Cheese cake and carrot cake. They were delectable and huge.
PS if you go to Disney use you Landry’s membership and dine at Yak and Yeti in Animal kingdom. The best restaurant in Disney. Below is a Pic from there.
Now we have some ply delicious to dine much closer to home. We are going back this weekend and bringing same friends.
Great place with a great country fried steak….Very comfortable..
We love the food here. It was a beautiful evening to sit outside and see the water while we ate.
The view of the bay was very nice & the food was good, but the staff was not knowledgeable about the menu or very accommodating at all. I don’t think we will be back. I’m not sure that this restaurant will make it.
The food took entirely too long to come to the table. When it did, it all came at the same time (appetizer, salad and entrees)
The food and time management was way better than I imagined. We had to get to prom and they got us seated immediately and made sure all of our food came out at the same time and it was amazing!! Only problem was there was plenty of open area and we were set right behind a very grouchy couple, but once they left the experience was better.
Long wait even thought we had a reservation. Poor engagement from the hostess stand. Slow service. Food was undercooked and order was in accurate. Little show of enthusiasm by everyone including management.
I think we got a brand new server because the server was Very slow the best part of me was the desert best carrot cake ever
Great place to celebrate any occasion, great service and food. Highly recommend
Was seated at our reservation time.
Waitress took our drink and lunch order in less than 5 min.
We then watched the bartender stand around doing nothing . The waitress continually checked with him for our drinks. 30 min after ordering them they arrived at our table . Our waitress was very nice she kept coming back to assure us our meals would be coming
Shortly. 90 minutes after ordering our meals arrived . They were all undercooked . Hostess/assistant mgr
Was rude when we spoke to her about comping something off the price . Then spoke with Mgr. He agreed and apologized and comped us our drinks . He said he was cooking due to staffing issues. We should have been informed so we could make the decision to leave.
Will never return. We were the 5th party seated after opening and had to wait that long. Can only imagine how long people after us had to wait .
This was not my first time at this restaurant, however it was the worst experience I have ever had. My reservation was made way ahead of time and yet we still had to wait. The server was nice yet she was so overwhelmed that she wasn't able to give us the service we deserved. We ended up leaving after wait over 30 minutes for our water and hour for our drinks and an hour and a half for the salad which was very good. Needless to say my brother had to wait for his drink because it sat out so long it turned into a bourbon water drink. The ice had melted completely. I emailed the restaurant the day after yet I haven't heard from them. I would like for someone to actually reach out to me regarding my time at the restaurant. Word of mouth is the best advertising and I really would like to get a better thought of Saltgrass as I previously had. Would I visit again? That is based upon if I am contacted by someone from that restaurant. Its been over a month now. So we shall see.
Food was terrible
We had a reservation at 6:45, they told us they were about 20 minutes behind however, we didn’t get seated until almost 8:00. When they went to seat us our tabled hadn’t even been cleaned off yet and the hostess had to quickly buss and clean the table. The waitress took our order and brought us our salads very quickly. We asked for bread and were told it was still thawing and then had to go in the oven to be warmed. Once we got our bread it was still frozen in the middle. At about 8:45 our waitress informed us that our ticket had been lost and the kitchen never got our food order. So after two hours of waiting we had no food, so we left. This was the absolute worst dining experience I have ever had. I would not recommend this restaurant to anyone.
You can order delivery directly from Saltgrass Steak House - Pensacola using the Order Online button. Saltgrass Steak House - Pensacola also offers delivery in partnership with Postmates and Uber Eats. Saltgrass Steak House - Pensacola also offers takeout which you can order by calling the restaurant at (850) 434-3600.
Saltgrass Steak House - Pensacola is rated 3.5 stars by 138 OpenTable diners.
Saltgrass Steak House - Pensacola does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.