lala

lala reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner VIP

   Phoenix2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I hate to say I had such a bad experience here but I had a horrible experience. When I reserved my reservation I had booked a table for inside and was seated outdoors. I ended up just moving past that as it didn’t look like there were too many available seats indoors and didn’t want to wait any further. After being seated we ordered right away. We received our apps in a great time but as time went on we were not checked on post appetizers and waited an hour for our dinner that never came. I was so upset that after an hour of waiting and checking in with my waiter I asked for the bill so I could eat elsewhere. I was so disappointed as this was my birthday dinner and had flown in for the experience. My waiter was apologetic but ultimately did not have the best experience and would NOT come back.
   

   Is this helpful?

2. F

   Franchesca

   Greater Boston1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service was amazing!!! Great ambience as well
   

   lalaResponded 1 day ago

   Thanks for the review, Franchesca! We're thrilled to hear that you enjoyed your dining experience at lala. It's wonderful to know that our food and service met your expectations. We're also glad you appreciated our ambiance. We strive to provide a unique and enjoyable experience for all our guests. We look forward to welcoming you back soon! Best regards, André
   

   Is this helpful?

3. D

   Diego VIP

   Toronto5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Best service in San Juan. Staff is very profesional and friendly, always checking in with guests to ensure everything is ok. Food was really good too, but again service was spectacular. The place is very sleek and comfortable.
   

   lalaResponded 1 day ago

   Hey Diego, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and found it to be top-notch. It's always our goal to provide our guests with the best possible experience. We're glad that you enjoyed our food too! Your compliments mean a lot to us. We're also delighted that you found our place comfortable and our staff professional. We always strive to provide a great dining experience for our guests. We hope to see you again soon at lala! Best, André
   

   Is this helpful?

4. A

   Angel

   Caribbean1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exelente servicio ,la cena excelente hemos ido a restaurantes con michelin y este se merece que se avaluado.
   

   Is this helpful?

5. S

   Sonia

   Hawaii4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We ate vegetarian dishes. My daughter ordered pasta, fries and asparagus. All three were edible but below average. Ordered tres leches in desert and it was worse we have ever had. We were sitting outside on a rainy day. Weather was nice but I was placed next to the door, each time they opened the door, cold AC air made me cold. Basically that door opened 100 times in one hour. Overall not an enjoyable experience
   

   Is this helpful?

6. J

   Jaime O. VIP

   New York City3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect — here’s an updated version to reflect that you had lunch: ⸻ I had an amazing lunch at Lala in the Mall of San Juan! The restaurant has such a stylish and welcoming atmosphere, making it a perfect spot for a relaxing midday meal. Everything we ordered was fresh, flavorful, and beautifully presented. You can really tell they use high-quality ingredients and put a lot of care into each dish. The service was excellent too — friendly, attentive, and made us feel right at home. Lala is definitely a new favorite for lunch, and I’m already looking forward to my next visit!
   

   Is this helpful?

7. h

   henry VIP

   New York City17 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, especially Nicolas & the food super excellent as well as the driks. Would recommend to everybody
   

   lalaResponded 5 days ago

   Hello Henry, Thank you for your glowing review! We're thrilled to hear that you enjoyed our service and food. Your recommendation means a lot to us. We look forward to serving you again soon. Thank you again for recommending lala! Best Regards, André
   

   Is this helpful?

8. N

   Nikki

   Greater Boston1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole experience was amazing, the staff was very helpful and gave great recommendations for drinks and food. Will definitely be returning!
   

   • 

   lalaResponded 5 days ago

   Hello Nikki, Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at lala. It's great to know that our staff was able to provide you with great recommendations and that you found our food to be top-notch. We're also glad that our service met your expectations. We look forward to welcoming you back soon! Best regards, André
   

   Is this helpful?

9. N

   Natalie

   Caribbean1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   EXCELLENT SERVICE AND FOOD. PRIME NEW YORK STEAK WAS COOKED TO PERFECTION.
   

   lalaResponded 5 days ago

   Hey Natalie, Thank you for your kind words! We're thrilled to hear that you enjoyed our prime steak and found it cooked to perfection. It's always a pleasure to serve our guests here at lala. We appreciate your high ratings and look forward to welcoming you back soon. Best, André
   

   Is this helpful?

10. G

    Gabriela

    Caribbean1 review

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food amazing, service on top. Waiter make the best recommendations. Highly recommended
    

    lalaResponded 5 days ago

    Thanks for visiting us, Gabriela! We're thrilled to hear that you enjoyed our food and service. It's always our goal to provide excellent recommendations and it seems we hit the mark for you. We appreciate your high recommendation and look forward to welcoming you back to lala soon! Best regards, André
    

    Is this helpful?