Lago del Pino
Escape to the distinct atmosphere of the top-floor posh sports lounge for relaxing views and legendary drinks. Lago del Pino is anything but ordinary, so come for a relaxed brunch or lunch or celebratory dinner, but stay for the entertaining live music, and all that makes Lago del Pino a colorful experience in southern hospitality.
Reservations are encouraged but not required at Lago del Pino.
We were the only patrons at the restaurant on a Sunday evening. We wouldn't have known it was open if it wasn't for the fact that we had made reservations for our anniversary dinner. There was no one to greet us when we first arrived. When we were seated, it was in an out of the way area. The menu was very limited. I had asked to substitute seasonal vegetables for the green beans that accompanied the meal. When my meal arrived, it had green beans. Our waitress did offer to take it back, but it wasn't worth the time and effort to me. She did comp our ice tea and our coke. I felt that the food was a little overpriced for what we received. Our waitress was very sweet, but I felt that she should have been more capable of getting our order correct, especially since we were her only customers. After we paid our bill, we remained a few more minutes to finish our drinks. When we did leave, no one was around to acknowledge our patronage. It was a very disappointing and uncomfortable experience.
Lago del pino was awesome
Consistently lousy service every time we come here-really the worst service I’ve had at any restaurant ever. They don’t really take reservations even though they say they do. We only go to see Tuxedo Cats.
First, they forgot to make our food....we were their for an hour before they told us. Then when the food arrived, it wasn't even cooked all the way. The rice was still hard. None of it was even warm. And the enchiladas were baked in American cheese....which was just disgusting and very cheap. Not to mention the enchiladas were the thickness of two pencils....or maybe a womens finger at best. The food was a disappointment all around. The cheese "queso" was just melted cheese...nothing else in it. And we asked for salsa and were told you dont make it anymore. The waiter was great. But the only other nice thing was the view. But would it have killed you to turn on one of the twenty fans on the patio? Not impressed at all.
We were very excited to enjoy the outdoor seating at this restaurant however we were unable too as there was very loud tejano music being played. It was loud enough that even sitting as far away as possible we were unable to carry on a conversation.
We were then seated inside which was much waiter however the indoor space left something to be desired and the food was only mediocre
PLEASE READ this is not exaggerated
From the tables to the bathrooms, this place is dirty. Appetizers took about an hour. Table to get the old dried food off of it took about 15 minutes after seated. This is with a reservation. Silverware ran out so they gave us forms in a cup
One of the Tyler area's most beautiful settings. If they can figure out how to provide good service, this place would be one of the area's best restaurants.
This was our first visit to Lago del Pino, for our anniversary, and I had heard wonderful things about it. I
made a reservation several days in advance and had requested a table with a view, expecting we'd be overlooking the beautiful lake and trees, but instead we had a view of the parking lot. I knew it was going downhill when we waited 15 minutes for a menu, another 5 for a drink menu. Finally placed our order for drinks and appetizer and they came within a few minutes, however we had no utensils or napkins. Ate the appetizer, having to lick our fingers clean. Asked for a napkin. Waited....Asked again for a napkin. Waited..... Asked a 3rd time and after waiting for another 10 minutes we had had enough. (Our waitress told us they had only 4 servers for 120 people that evening, and apologized for the wait, and bless her heart she did run her tail off) Fifty minutes after sitting down, having no dinner, no utensils, and no napkins, we got up to leave. We went to the hostess to request our check to pay for drinks and our appetizer and explained that the service had been horrific. It was NOT busy, in fact I took pictures from our table showing all the empty tables around us. I don't mind waiting for service if a restaurant is jam packed, in fact I expect to wait, but when there are hardly any other customers, except for some prom kids, and your service is poor, there is no excuse other than poor management. We asked to speak to the manager, and he was gracious and apologetic as we described our experience . I was also bothered that there seemed to be no dress code for employees. It was jeans and tee shirts, etc. Couldn't tell employees from customers! My experience in an upscale restaurant is very different. Uniforms, aprons, button down shirts, slacks, hell even a nametag would have helped. The manager was apologetic, and offered to buy our dinner elsewhere and called later to check on us, which I appreciated. Changes need to be made!
Horrible hostesses and servers. It was pretty empty yet it took two hours for our food to arrive. There were chunks of other food that did not belong in our food order. The hostesses were rude & uncooperative. They refused to seat us inside despite it being empty inside & we had a reservation in advance. The food was not good. There was little flavor, rock hard tortillas, chewy meat & it was barely warm.
We waited an hour and a half and never got our food. I brought my future in-laws here and was so embarrassed by the service. Unfortunately I will not be coming back here
We waited 15 mins before my husband finally went and asked for a server. When someone finally came to our table, we were brought old tea. We Asked for the chips and queso appetizer.. the chips were stale and they were out of salsa. The cheese was super thick and cold. We decided to leave. The host and our server saw us leaving and didn’t even bother to ask what the issue was. It was a Friday and night and they were super slow. Being how expensive their food is, and how nice of an ambience, we assumed we would’ve gotten better service. Very disappointed that our date night to Lago del Pino, was a bust. Oh well Kawas got our business that night.
Great food and great service as usual!
This is my second time I thought I would give you a try I came for New Year’s and that was a disaster ran out of food the bartender was not very attentive I waited in line for drinks forever so this time I thought I’d give you a try and the buffet was like the leftovers that you had that week it was a hodgepodge of food that didn’t even match the danish rolls were hard Has cement Never got any service the macaroni and cheese was like glue and nothing on the buffet matched anything you had out it was like you had leftovers I will never come back
The food was amazing. I loved it. The service was terrible. We had to wait 15 minutes before anyone saw us. We had to ask for refills on our water and plates with our appetizer. I still would go back and give it another chance because the food was so good.
Awful food , weird atmosphere .. bad service . Definitely not going back note recommending this place .
It's a pretty place for the area. On the water. Clean. Good food. Took far too long for our waitress to greet us. Had to go to the bar to get drinks. The music started in the middle of the dinner hour and was so loud we couldn't talk to each other. Nice new building structure. Surprised they didnt put a little more decor on walls.
It was our anniversary and we had a very enjoyable time. Food and service were great.
Perfect restaurant choice for Valentines Day.
No Wait due to reservations.
Food was the best I have had in the Tyler Area.
Service was quick.
As soon as we needed anything the waitress brought it (water, drinks, and the next course).
Will definitely go again.
Great restaurant. We went to see a band and had dinner first which was very good. Dessert wasn't the best bread pudding I'd ever had but we will definitely go back.
Steak and Pork Chop were really well made, very happy. Vegetables were lacking in tast and presentation. We went at 4pm and were the only table for awhile, no ice tea was made, ordered a second drink from bar waitress took my first one away half full.
Very nice atmosphere. We will try it again..
My husband and I ate there for Sunday brunch as we received a gift card to this restaurant. The building is beautiful, however the food and the service is not worth the visit. There were four servers standing at the omelette/waffle station. When I ordered an omelette, they said that none of them could make them and I would have to wait for the omelette guy to show up. He did... ten minutes later, in sweat pants and a t-shirt. The first omelette I watched him make for the first customer was black - completely burned. I stood there and watched him make mine, it turned out ok. I'm from the Southwest and my husband ordered chilaquiles, a staple where I am from. Whenever he received his dish, I started laughing as it was definitely not chilaquiles. The waitress only appeared to give us our waters, which took over 10 minutes to serve, and the check. Fortunately, there was no place to tip on the receipt after we paid with the card so we didn't leave one. We still have some money left on our gift card, but decided it would only be worth it to go there and order a bottle of wine. The restaurant is seriously overstaffed and undertrained.
Everything we ordered was very good, although I do not recommend the zucchini appetizer. We got 4 (yes, only 4) very thin slices for $8. Everything else seemed sized appropriately, so maybe that was a mistake?
We were looking forward to being able to partake of the advertised view of the lake, but our table was inside away from windows so we weren’t able to see much.
Service was so slow even though the restaurant was not completely full.
Because of the food, I would try it again though.
First, they lost our reservations. My DIL ordered a drink but it wasn’t made with Malibu that she requested. Got another drink but wasn’t any better. I ordered enchiladas but the sauce on top tasted and looked like cold Cheese Whiz. I later got sick. My husband ordered fish tacos and got two very tiny pieces of fish stuck in a tortilla. Nothing else. Won’t be going back.
This location and view were amazing. The fact that there was a 100+ wedding booked that night made it uncomfortable for everyone else. No bar service, since the wedding party took over the bar. The food was nothing special. Kind of disappointing. If a place books a large party, like a wedding event, close the restaurant, don't make others suffer so you can make a few dollars more.
Great venue for almost anything. Highly recommend.
For a Sunday family dinner, this location is not recommended. This is a bar environment bar was loud. The service and food were very undesirable.
My husband and I ate at Lago del Pino for the first time Friday evening. The location was very nice with a beautiful view of Lost Pine Lake. I ordered the Tilapia Ragout with sautéed spinach and green beans. Both the Tilapia and the spinach were very salty (I like salt on my food, but it was extremely salty). My husband had the Le Pork Chop with green beans and barracho beans. He said the pork chop was not very tender and the menu said it was a 12oz, but it didn’t appear to be a 12oz. We might come back one more time and order something different next time.
Wife’s birthday. The food was good, but the lake view and outside area is spectacular.
Highly recommend the place.
Beautiful and a great place for a special occasion. I had reserved a table for 9pm and we were seated right away but it took over an hour to get our food.
The MOther's Day brunch was awful. Beautiful setting next to the lake, but food presentation was dreadful Will not return
I made my reservation in open table. The hostess said they do not accept reservations from open table. I received a confirmation so I really don't understand. The food look nothing like the photos. At the breakfast buffet we never got scrambled eggs..we waited 15 minutes and gave up. There were no pastries nor was there any bread. Very poor
Our table was dirty, and there was food and stuff on the floor around and under our table. We were there to celebrate Mother's Day on Saturday the day before Mother's Day and both my mom and mother-n-law ordered off the menu instead of having the buffet. It took over an hour before they got their food. They told us that there was a party of 20+ that ordered off the menu before our order. With an order that large I think they should have worked our 2 menu items in while continuing to work on their large order, so my mom and mother-n-law wouldn't have had to wait over an hour for their food. Everything on the buffet was was cold and dried out. There was no fruit in the pan it was to be in and it took what seemed forever before more was put out. The only part that was good was the made to order omelet and the bacon. The manager could tell that we were agitated and said he would not charge us for the 2 meals off the menu, but when we got our bill they were listed. We just paid and left. It was not a very good Mother's Day brunch experience!
We sat at the bar waiting for our table and were literally ignored. They waited on a guy who just walked up before they ever even looked at us. I was finally able to order a glass of wine but never got it. I had to finally leave the bar because it was taking too long and our table was ready. The girl up at the bar did come over and apologize and brought me a glass of wine. We sat at a table outside but the band was so loud we couldn't even talk so we moved outside. The music should be quieter during dinner hours. We finally got our food and it was very good but overall it was a disappointing experience. Sad too because this could be really cool place. Not sure that I'll go back again.
Service was beyond bad! Good food great atmosphere causes me to continue to give them a chance.
Was my husbands birthday. We were a table of 6 we made reservations. Water and tea were quick. Bar drinks took 30 minutes and 2 reminders to the waitress who was nice. It was her second day and no one was training her. Horrible mistake with management. Refills were slow and again with reminders. I am not faulting the waitress, she was on her own. The main excuse all night from both the waitress and manager was, we have a 20 and a 35 table of prom kids we are slammed. The food was great when we got it the orders weren't completely correct, but they did fix them without delay.
Slow/ poor service. Bar had only 3 of 8 listed beers on tap on a saturday.
I hate leaving bad reviews. I almost never do. But despite making an online reservation AND calling to confirm, they had no record of my party! The hostess seemed very put out that a large party "just showed up". It took a good 15 minutes to set up our table despite an almost empty restaurant. Our waiter was friendly but obviously new and should never have been given a 12 person party alone! Getting our drinks took almost 1/2 hour and it was over 40 minutes before he ever took our food order! We started timing things as a joke because everything took SO long....and we were one of only about 3 tables with guests. Our food appeared in 2 and 3 plate increments with about 10 or 15 minutes in between. Some of us had finished eating before others even got served! They were out of two things my guests ordered and the two people with simple substitutions (spinach in place of fries) got their orders wrong. The food was good, but not what one expects for the price! We went long periods between even seeing our server. Overall, it took well over 2 hours from entry into the restaurant to finally leaving. Our waiter should have had help! One of my guests observed someone showing him how to enter orders....he was obviously very new and I think he was doing his best. Despite the screw ups and extended wait times, we never saw any manager and no one ever asked if we were having a good meal or experience. On the plus side, the place is absolutely beautiful and the ambiance was spectacular. This would probably be a good place for a romantic dinner for 2 or drinks outside on the patio. But we all agreed upon leaving that we won't be back. I really hate to post this, but I thought that for a very upscale place, our experience was surprisingly bad.
Over priced for the venue.
First time I spent $100 on dinner and didn't even have any wine.
The music was nice but too close to carry on a conversation.
Table cloths would have softened the otherwise cold and airy room.
Very beautiful atmosphere with great food and live music
Had to ask twice for a server. When we got one service was better. Ordered merlot but think it was a sweet blend.
Chicken was over cooked . Manager gave us a 50.00 credit to come back and try again so we will.