Service was atrocious. Coffee came out cold. They never refilled water. I had to get up to get check and get up to give check back. Server was super slow. Food was ok but nothing great. If I am spending $200 on lunch I would hope service to be decent. We asked for umbrella to be put up. It never happened. Not enough menus to begin with. No one was standing at host stand. Staff looked disillusioned. Will never return. I never minded price point but I can certainly spend $200 at a more deserving place.
Very disappointed with the service and waste of money , not the same as in Paris,
I’ve been to other Ladurée before and this experience has been my least favorite. The service was lacking and there was no consistency in their branding for lack of a better word. I probably wouldn’t return to this location. Ladurée is one of my favorite places to go on vacation whether it be in Europe or in the United States. This location slacks that je ne sais quoi that draws me to Ladurée.
Loved every minute of our anniversary dinner there. The chef took good care of us and the wait-staff was incredibly polite. Best mac-n-cheese I've ever had was there, as well.
When we arrived Laduree on time and we wait to be seated.And noreceiption around for more than 5 minutes.And the waiter came and try to sit us said can't find our reservation.I'm annoying.At last the receptionist finally was there and sat us down.And that night was windy, request to sit in.The answer is they had private event.And sat under the heat light.After dinner mynface got red, the next morning my face is puffy and red had allergy.Don't know is fro the food or the heat light.Anyway is not a pleasant dinner, will not consider to go back.
As many people I have encountered great managers over the years. However Dennis went over and beyond his duties to make my Mother and my day extra special. The service we received was like nothing we have ever encountered in year!!!!
We can't stress enough how much his service toward us is appreciated. WE will be back and we are already telling others to visit.
Food was overpriced and bland. The service was terrible. Most of the time you don't know who and where your waiter is, as they also work the counters inside the bakery. This is far from the standard of Laduree. Also pastries are shipped from France so they're not fresh. Also, many flavors of macarons where out when we were there for lunch.
Food was very delicious and the seating was quick. But the service was slow and the waitresses were kind of rude.
Food quite good - dessert delicious- service horrible -