Ladurée The Grove
We didn’t even get to dine there because our interaction with the host was THAT terrible. We made a reservation for 8:30pm, and arrived early at 7:30pm, and instead of greeting us kindly he said, “oh are you the 8:30pm reservation? We’ve been so slow tonight we wanted to close early but we couldn’t because you made a late reservation”. I was so shocked I didn’t know what to say so I glanced at the menu and said we would go somewhere else. I used to work in the industry for years as a hostess, server and manager, so I get it, but really? Business is business. I would never allow an employee to say that to a customer.
Sat outside. It was very pleasant ...great people watching too.
Had salmon with cauliflower...it was excellent. Only complaint is the
small container they serve coffee in does not stay hot and when we went to
pour the remainder of the coffee it was ice coffee, not hot coffee.
Every item better than the last. Given the choice to sit outside or in, enjoy the magic under the stars and lights!
Went to Ladure for the Grove tree lighting. Staff was very accommodating of large party with infant. Service was good despite such a busy evening. Fixed price menu did not accommodate teens who don't drink alcohol. Desserts were very good. They ran out of hot chocolate , with no appropriate substitute. which is rather unacceptable. OVerall, an nice experience if you are going for the busy tree lighting.
Sat outside, ambiance was nice and food was as expected. However, service was lacking - had to ask for water, waited 20+ min for a latte and had to re-order it. They switched servers mid-way through our meal without saying anything and we were delivered the wrong check (for another table). I'd come for desserts to go, but would not dine in again.
We sat outside on a beautiful day and enjoyed brunch under the shady trees. Food was on point. I would definitely go back!!!
We were excited to go here. However we had a reservation for 11:15. We had a hard time finding parking so called that we would be late. We got there at 11:25, 10 minutes later, and they gave our table away anyway. They put a couple in a four person table. This was my daughters birthday brunch. They said it would be a 10 minute delay but after 20, we asked to have two tables pushed together to accommodate the 4 of us. We had a 12:30 facial reservation so pressed a bit for time. Why could they not have offered this sooner? Manager and employee were arguing several times during our meal Food was really good I have to say.
Cute place, food not the best. Our serve was super nice and accommodating.
Great girls breakfast with out of town friend.
Food was decent. Service was lacking. Server dropped off our food without silverware and halfway through the meal began to ignore us. We had to wait 20+ min for our check and even had to ask a second person for it. Would only come in for desserts from the pick up counter.
Great breakfast place, amazing French toast
It was good as usual but the outdoor tables were dirty and the chair pads were covered in old food. I was also charged $7 for a hot water refill on my tea. Not sure I’ll make visiting here again a priority.
When we arrived, was seated at a table and left there without being checked in on, given menus or water. We had to flag down the waiter to order, walk up to the desk to ask for our check and then walk the check up there because no one ever stopped by our table to help us in any way. Super overpriced for the food which was terrible. The sandwiches were gross, fries were cold, the pasta was also cold. The macarons were the best thing.
I'll recommend Laduree , the food is good and good ambiance
The outdoor seating was nice. The food was okay, not worth the high price tag. They also got our order wrong, they forgot to give us our finger sandwiches and mini pastries. We had to ask them for it.
We took my neice for her birthday and the staff at Ladurée made her day so special. She is a shy girl so it was wonderful to see her so happy and engaged with the experience. She loved everything and ate everything (a first!) and the rest of the family also loved the experience.
Overall we were let down by this dining experience. For a famous name and all the expectations that come with it, this iteration of Laduree did not do it justice.
I wish wish wish this was a different review! I was so ready to tell all my friends to come and to return again myself. Maybe one more time in case this was a fluke. I hope.
Not the restaurants fault at all but there was a guy seated behind us who kept talking to us and was being rude to his date. He made my daughter feel uncomfortable.
Wait staff handled it great and they were helpful, polite and very nice.
Maybe our expectations were too high but it was very much an average mall restaurant experience.
Overpriced for what it was.
Just like the one in Paris
Server was accommodating. Ambiance was great. Love all the dessert options.
I booked a reservation for my mother for a surprise Mother’s Day treat. I called the place beforehand and gave an employee (Julian) my credit card info so that I could pay for my mom’s meal since I wasn’t able to join her in LA. I remember asking for confirmation on how my info would be handled and definitely didn’t want to end up paying for the wrong table’s meal. He said they would take care of it for me.
They ended up not using any of the credit card info I gave them and charged my mom instead. She asked them again just to be sure and they said that the credit card on file was just to hold the reservation—which was completely inaccurate! I called on my own to provide this information and they didn’t even use it. I am very disappointed and also gravely concerned about what instead happened to my credit card info. Also, I feel pretty embarrassed having gone through such lengths to try and treat my mom and have it not work out as planned. Not recommending this place, not coming back, maybe try the other locations for better service.
We decided to have brunch at Ladurée on Easter Sunday and were seated at one of the outdoor, shaded tables. My daughter & I shared a few items. We ordered the scrambled egg/salmon/avocado toast, a lobster Caesar salad, and the French toast with raspberry coulis & rose Chantilly cream. The avocado toast & Caesar salad were both good, nice size portions, and there was a decent amount of lobster in the salad. The French toast was delicious. My husband ordered the lobster roll and French onion soup and enjoyed both. We also purchased some macarons to go. The service was friendly, but not very attentive as no one offered to refill our drinks or water the entire time. Overall, the food was quite good and the ambiance is really nice and the macarons are very tasty.
Birthday trip to LA - they even treated me to a plate of macorons to celebrate! Brought back happy memories of Paris!
The food was ok -
Sadly, service was amiss that day. Had to flag down a server to take our order then a few of the items never arrived. We did not pay for the items, so no problem. Just not attentive service.
We had a nice time though and the mock tails and pastry were tasty. My daughter loves this place, so I am sure we will be back.
I went here for my 18 birthday and I absolutely loved it! The food was amazing and the desserts were so yummy! I had the rose latte, it so cute and pink! The atmosphere was so springy and cozy.
A delightful taste of Paris in SoCal! Delicious croque monsieur and onion soup!
When we made the reservations we didn’t know Laduree didn’t have indoor seating at the Grove. It’s outdoors and very compact. It’s also right next to the lawn area where we had someone changing a diaper right beside our table and someone else who brought a dog potty pad and laid it out for all 3 of their dogs to go to the restroom on while lounging on the grass. Needless to say, none of us had an appetite being surrounded by this ambiance! The food was fine—nothing special. The iced tea was $7 for a lowball glass. Such a rip off!
The sun was out & we sat outside under the trees by a beautiful pond in a garden setting at lunchtime on a Sunday afternoon. Our food arrived on pastel pink & green China reflecting the colors of the dessert case, the quality was high as expected & delivered by wonderfully friendly servers. We loved it!
Great food service and overall experience.
So cute! And great service
Non, merci. This café was a disappointment as it looked a bit worn and the desserts are about 75% the size of those in Paris. Many of the macarons looked chipped or broken. Who wants to pay $2.80 a piece for a least than pretty macaron? Food in the café was acceptable but very overpriced. No, it’s not Paris, but you’d think a café in this region would try to maintain its reputation for the brand.
I came all the way from San Francisco to have my birthday tea time and I had bad a experience. I was cold and I wasn’t given the option but to eat outside. I had afternoon tea time and my 3 tier only had 2 tiers filled. I seen another person with 3 tiers full. I wasn’t given milk or sugar. By the time I asked for milk and sugar, my tea was already cold and they didn’t tell me if I can have a refill of tea. I’ve been highly anticipating on this experience for over a yr and it’s so sad I had to go back home with a horrible customer service. I wanted to love this place, but I felt the customer service could have been way better. Pls have better customer service.
Very nice setup at the outdoor garden, next to water, bridge, and trees. Food was good and service was friendly. Kind of slow but not too bad.
The service was terrible being said that Ladurée is a brand and for being located at the Grove. To begin with, we were sitting for about 20 minutes without being offered a glass of water. Then the server spilled all the beverages accidentally; however, it took them forever to deliver napkins/towels for clean up the customers’ outfit. It also took them another 20 minutes before they sent someone to clean up the disaster in the floor, and they continued to sit new customers in..... so the customers had to walk over the spilled drinks. Finally, very few apologies were given and they did not offer any discounts nor treats for the inconvenience and the fact that my cardigan has to be sent to dry clean :(
server was nice and friendly, but seemed new and somewhat slow on the uptake; we had to ask more than once for certain things. the chicken volante on the dine l.a. menu was tasty but a bit sludgy, as was the french onion soup--not enough liquid. the burrata was so-so--not sure what the big fuss is about this item, it's disappointing everywhere. warm bread was brought and helped. the champagne cocktail was excellent.
I did a dineLA date night here. From pictures of the building and setting the interior, I thought I would be dining inside as there are tables and chairs on the upstairs floor. However when were got there, there building itself was very small and they directed us outside for dining.
Inside looks like a very posh bakery. The upstairs dining area is very small but elegant as well, unfortunately I don't know why they closed it off, maybe it's for tea only. We dinner outside in an almost enclosed area in the center of the grove. It wasn't too cold and there were heat lamps. The scenery wasn't bad either but the area felt cramped.
Servers are nice and the food is decent French cuisine. The desserts and tea really stood out. I enjoyed that the most. It's on the more expensive side. It's a good place to take a date as you can walk around the area as well after eating. But I think their biggest selling point is their pastries and desserts.
Everything was perfect, but we were upset to find out our macaroons were placed in a bag and not in a box. They were stale the next day. Dinner and service was fabulous.
Waited for staff to help us indoors but didn't help until minutes later. We went outdoors to get seated but the server who was picking up dishes just ignored me and my mom and kept on picking up dishes. Waited for a long time and he didn't help us. Decided to go to the Sushi Grill instead. Very bad service.