La Fondue - Saratoga

We had a lovely dinner and our server Chloe was a delight. Made coming out to celebrate my mom’s celebration even more special.

Good small restaurant rather sympathetic in family but nothing exceptional

The good-
Our waiter was super friendly and was trying as hard as he could even though he had way too much going on.
The food tasted great! But I guess that depends on you because you cook it yourself.
The bad-
We had reserved indoor seating, when we got there we were seated at the first table, right next to the door. It was pretty cold from the wind blowing in and there were a few mosquitos buzzing around. One even landed in my water.
Our waiter was incredibly busy, he was super nice but way overworked. It took a very long time for any kind of service so we were there for almost 3 hours. They never turned our hot plate on when they brought out the fondue, when I asked someone about it she said it was just on a low setting and seemed a bit annoyed (our cheese was pretty much solid from it not being turned on). They also brought me the wrong drink which took about 15 minutes to fix. I just expected a little better service for a 200+$ meal.

Overall it wasn’t the best experience. I had been here a few times before and it was a bit better. Maybe they were just having an off day or were working with limited staff due to Covid restrictions.

We have been regular guests at La Fondue for many years, well over twenty to be closer to the truth. We even held our wedding reception here. Unfortunately with the pandemic and massive closure our economy, we haven’t been able to find a this fine establishment. Tonight was a celebration of our daughters birthday coupled with the economy re-opening, it was decided to go out to dine. As always, the food was excellent and the restaurant was just as remembered it. We were disappointed to learn that our favorite cheese (the Stinking Rose) was not prepared table side. Our service throughout the evening continued to feel off ip to and including the lag between the meal and dessert (roughly 30 minutes). We had to ultimately skip dessert to handle other obligations. The bill arrived with an added surprise, an automatic gratuity of 20 % even though it was only a party of 4. It wasn’t until I asked the server that I was told about the automatic addition. I do not believe that is a proper way to go about ensuring tips mandatorily.

I understand the need for changes during covid times, but it made the experience not worth the price. Where it used to feel like an intimate experience, now fees like just any other restaurant- overpriced and rushed.

Cheese made in the back (runny and cold by the time it came to table) . Limited menu, fixed and over priced
:( Not worth it

I had an awesome time here. I came to celebrate my birthday and the service was really good and everyone was super friendly. The food was good it wasn’t anything out of this world but it was delicious. I like the fondue I just didn’t like that there was a time limit on being there. Overall it was an awesome experience and I would go again.

Ambiance, service and food were wonderful! Couldn’t have been any better! Chloe was our server, she was great at pacing and making us feel welcome and comfortable.

felt very rushed. Although it was good of our waitress to make sure we had everything we needed, she kept checking up on us every 5 minutes. It almost became a little suffocating.

Very disappointed after coming here for days. Party of 5 seated at a huge booth where we couldn’t reach one of the burners at all. Waiter said it was an interactive experience to walk around the table. For $500 I’m not walking around to dip in the cheese. Only one cheese and one chocolate pot. Ridiculous. Salads were smaller and inconsistent. Only one salad had one cherry tomorrow. 3/4 had the chef rolls. Other was missing. Seemed sloppy. Had to keep asking for water and two tiny bowls of bread for 5 people. They seemed like it was a nuisance when we asked for more. Chocolate never got warm and they didn’t stop to ask until the bill was presented. Just a waste of money and a poor experience. Won’t go back.

We always love our experience at La Fondue, and we have missed it terribly during quarantine. Our recent visit was incredible as usual with delicious food and great service. They are taking COVID precautions very seriously and have made a number of modifications for health & safety. We very much appreciated it! They also added some hard alcohol drinks to their menu, and they were soooooo tasty! Highly recommend!

So glad they’re open again! My husband and I celebrate our anniversary this past wknd. This is my all time favorite place ❤️ best fondue ever!

The food was so delicious, much needed outing! The staff was delightful!

Our waiter was excellent. The food quality was good and the cheese was awesome. However, the various sauces were entirely lackluster.

Food great, server great. Definitely not a cheap night out but I’m ready for that. What I wasn’t ready for was a 20% pre tax charge. Not a large party charge or a recommendation charge... 20% added to my bill for a party of two. I’ll certainly go back when I know I’ll spend $400 for 2 people.

Unfortunately it's always easier to ruin than to build my experience in this restaurant is remembered by one event
A staff who recommended and applied this flammable alcohol to our chocolate fondue I wish he would have stayed and tried his masterpiece which tasted like dental office mouthwash alcohol. He was either ignorant or clueless about what he was doing
I hope this is only an unlucky moment for this customer but it's enough for me to put this restaurant in forgot about it category

The MOST delicious food... a bit pricey, but worth a splurge now and then.

We come here all the time and we love it! Food and atmosphere is great

Rushed service

Not the best experience we’ve had. I’ll give them a bit of a break due to just reopening due to being closed for awhile due to COVID, but we were disappointed. La Fondue is our favorite restaurant and so we were really looking forward to going.

They didn’t have the cheese we normally get. The bread was very hard and stale. We never received our salads. The meats didn’t taste as fresh as they normally do. We didn’t have the toffee in our chocolate, it was just plain milk chocolate.

They also raised the prices quite a bit. I only had 1 glass of wine and our bill was around $230.00. I don’t mind paying that price for really great food but it wasn’t really great.

Unfortunately, this was not the experience that I remembered. This was not my first time there, but it was everyone else in my party's first time and it did not leave a very good impression. When I first got there I was put by the door when I made note that I wanted a seat inside especially because it was cold out and I had my children with me. Our main waitress was good although we hardly saw her. The second waitress that we had was not very friendly. I was especially irritated when she took our plates without us finishing our food. The price that we paid was a lot especially to have the remainder of our cheese, salads, some of our meat taken before we were done. I expected to be able to fully eat my food and not feel pressured to hand over our half eaten plates. We were told not to touch the pots because they were hot, understandably, but when it came time to pack up out chocolate we were left sitting there for about 15 minutes after we paid. I had to go find a random waiter to help us so we could leave. I do not think that the rest of the people in my party will be returning and I think it will be a while if I decide to come back. Oh, and I forgot to mention that the fire alarms inside the restaurant went off for a while during our meal. That really killed the mood.

I took this absolute babe here for dinner and we had the best time ever. Would 100% recommend!! Delicious food and a very fun time. Our service was outstanding as well.

Everything was good except for the service. It definitely felt like the B crew was training the C crew in terms of service that evening. Our server didn’t explain anything other than how to order. The check ins were non existent (the manager had to stop by and ask how we were in order to get water). Didn’t explain the dessert service. And the most frustrating part was that we were not able to get a receipt for the meal. They flat out said that their printers weren’t working so they would not be able to give us any type of receipt other than the card the server wrote our order on. We were told by a manager that they would be able to email it to us and several days later they still have yet to email that receipt.

Not too sure if I would recommend coming here amid pandemic. Pre-pandemic prices were much better with a great experience. Current prices are outrageous with a service fee built in to final bill. $75 minimum per person along with service fee Which was explained as “upping server wages” with the option to add additional gratuity. Very very expensive.

Everything was great!

Fun evening for a family birthday. Social distancing was excellent. Service was a bit slow, and the menu was limited. Always enjoy coming to La Fondue and will be back when we can!

Over the years, La Fondue has been our favorite celebration restaurant. In our latest visit, I couldn't believe some of the things that happened to us. While we liked the food overall, there were aspects of the visit that were terrible.
When we arrived, we were given this very strange "table" for a party of four. It was bar style seating out on the sidewalk with stools and no heat lamp! (it was 48 degrees outside). Pretty terrible offering for someone who had made a reservation weeks ahead of time. I asked for a different table. We had to wait 30 minutes outside in 48 degree weather for a different table. The table they ended up giving us (eventually) was good. But really they should NEVER offer that bar style seating table with no heat lamp to anyone without checking with them ahead of time.
Some of the menu changes didn't sit well with us. First of all, they require you to order the four course meal now. Also, they said you HAVE to pick one cheese fondue for the whole table of 4. Since we had two burners, and different tastes among the four of us, I didn't understand that requirement. After asking a couple more times, they agreed to let us have two different types of cheese fondue.
Also, they put on the menu in tiny print (hard to read, especially in low light) that they AUTOMATICALLY add 20% service charge to all menu items! So even though I wasn't happy with the service that we had received at the beginning, we were forced to give a 20% tip. Typically we spend $300 for four of us at La Fondue, but this bill ran us $444 for the same food.
Overall the food and service (once seated) were good but I feel like we were gouged and given poor treatment. I will think twice before going back - we are going to start looking around for another favorite celebration restaurant. :(

We have visited LaFondue a couple times a year to celebrate for the past 15 years and have been missing it so we were excited they were finally able to reopen. However, some things you should know before you go. The COVID menus is set- there is no more choosing your own meat, cheese, and chocolates and cooking method. Unfortunately, the Mediterranean cheese is not an option. There are 4(ish) cheeses and 4 meat combinations you can choose from and you can only cook using the grill. Also, there are no more "extras" of your favorites. You basically get what you get and are happy to be able to dine out at $75 per person. All nonalcoholic beverages are $5 each. There is a 20% service charge added to all bills, which is also taxed since they don't put it on as gratuity but rather above the line. Overall, it was very rushed. They brought the grill to our table to preheat before we got the cheese and the server dumped all the veggies and 4 pieces of meat onto the grill when he delivered the entrée to speed up the process. Generally, they allow you to finish one course before moving to the next, but not now. I understand things are different due to COVID, but it made it a much less enjoyable experience and if it were always like this, I'm not sure we'd be regulars.

This is use to be my 100% FAVORITE place to eat... It's now another place that Covid has ruined.

Their menu shrunk majorly and went way up in price. They streamline you into a few options but charge you about 50% more. Service is way down. Our server was hard to find, drinks weren't refilled often, We had to sit in the old lobby and it was FREEZING because we were right next to the door, and there is now a "service charge" that ran us about $35 for a forced tip and PPE.

I wouldn't mind paying more money, especially because we know Covid has hurt them, but to cut the menu so much, and the service has dropped, it's longer worth it.

Amazing again!!!!This is our go to for all of
Our special occasions. It has yet to disappoint us

Menu was limited and I did feel rushed though my dinning experience. But Over all it was ok.

It felt very rushed and the waiter forgot our salads. For the price we paid, it should not have been that way

I was overall very disappointed. Please update your menu when you allow your customers to make a reservation! It said that we could still do $98 la fondue for two but was not the case when we got to the restaurant. Had we known we would NOT have made the reservation. Everything was rushed out to us. When we asked about the menu the server shrug her shoulder and said sorry. Not acceptable. She didn’t even ask us first if it was okay. My best friend and I were still trying to finish our salad, and our cheese! I have never been so disappointed with the food and service here. They said they couldn’t turn up out grill because it would sizzle. How else do you cook our food ??! And they charged us tax on the gratuity!! WTF?!

Food was bad and very expensive. They put a $30.00 service charge on the bill and then asked for 20% more for a tip.

Expensive but fun. Forces you to eat slowly what i need to do more often. Good choice of meats vegetables and the best chocolate.

We always love coming to la fondue. Great food and great service are always a given. Just wish they would bring back having dessert only after 10:00 pm.

It is always a fun place for a celebration. the iPad app for identifying the meat was a nice touch.

Our server was awesome.

Nice experience, but frankly it's WAY overpriced. The food was good, but the service wasn't as good as it's been before.

The food was ok. There was a crying baby in the restaurant. The waiter proposed his own tip which was really awkward.

Was great night out with friends. Servers were very friendly and engaging. Food was great.