La Belle Helene

4.5
187 Reviews
$30 and under
French


5th Street Group's newest concept, joining 5Church Charlotte, 5Church Charleston, and Tempest Charleston.

La Belle Helene is a refined brasserie serving French classics with a modern sensibility. Menu by Top Chef Alum Jamie Lynch.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 187 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.3
service
4.7
ambience
4.2
value
Noise · Moderate
89% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined a day ago
Overall3food4service3ambience4

Overall they didn’t have many items on the menu. I also requested a high chair which was an unknown to the staff at time of arrival. Finally when we moved the paper covering the table (as our daughter was pulling on it - the brown kind you see) we were told the chef didn’t like that which wasn’t practical at all. Catering to families and then saying that + “the restaurant wasn’t designed for kids” isn’t okay.

A
vipAbby
Charlotte
30 reviews
Dined a day ago
Overall5food5service5ambience5

Brunch was great! So excited to go back and try more brunch dishes. The crepes and banana fosters were outstanding!

OT
OpenTable Diner
Charlotte
3 reviews
Dined a day ago
Overall4food5service2ambience3

The service was very slow!

k
vipkohee
Charlotte
2 reviews
Dined 2 days ago
Overall5food5service5ambience5

The original La Belle Helene wasn't able to recover from the pandemic, but was fortunately resurrected with a new ownership team. Overall ambiance and service is terrific. The menu is modified from the original setup, but is still varied and delicious.

JF
JustinF
1 review
Dined 2 days ago
Overall3food3service4ambience5

Waited 45 minutes despite having a reservation. Underseasoned food. Ambience was great though

JB
vipJB29715
Charlotte
30 reviews
Dined 2 days ago
Overall4food4service1ambience5

Welcome and. Bar we’re both great. The service we received at our table was quite poor. Waiter was inattentive and after our food order was placed, he disappeared until we asked him for the check.

EB
EricB
1 review
Dined 2 days ago
Overall4food4service2ambience5

Food was great but the service was lacking a bit. The restaurant ambiance was great along with the food.

OT
OpenTable Diner
Charlotte
2 reviews
Dined 2 days ago
Overall5food5service5ambience5

Brunch was amazing!

R
Rogers
Charlotte
7 reviews
Dined 2 days ago
Overall5food5service5ambience5

New brunch menu was delicious and perfectly executed.

OT
OpenTable Diner
Charleston
7 reviews
Dined 3 days ago
Overall5food5service5ambience5

What a lovely meal/experience! This was our first time dining here. Friendly, knowledgeable server, Kaitlyn. Great selection, delicious food. Beautiful restaurant!

ES
EricS
Charlotte
1 review
Dined 3 days ago
Overall5food5service5ambience5

From The hostess to Jessica our server the experience was excellent. We ate the shared duck meal and the pinot noir recommended by Jessica was perfect. Finished with your lemon desert and a cappuccino and decaf tea.
Start to finish A+

CD
vipChrisD
Portland
2 reviews
Dined 3 days ago
Overall5food5service5ambience4

The duck for 2 was superb and the service was great!

MU
MarthaU
Western NC
1 review
Dined 3 days ago
Overall4food5service5ambience4

French onion soup is one of my favorites and this one was delicious.

JC
JohnC
Charlotte
1 review
Dined 4 days ago
Overall2food2service2ambience4

Reservation was smooth. Host greeted us at station. Our table was in a semicircular booth, a better choice and we appreciate it. Service: We were called "guys" 13 times during the evening. "Guys" is the way to enforce the most informal social interaction. It is graceless, genderless, and without status. We are not clients, customers, guests, we are guys. One of us was a female, most certainly ineligible to be a guy. I asked the server about the number of "guys" interactions and she mumbled an excuse and continued the pattern. The "French" style was lacking. The bread plates were mismatched, one with the La Belle Helene logo on the front and mark from a French porcelainerie on the back. The rest of the china was simple white from China. Were they working through the last bits of the original tableware? A French bistro or restaurant is known by its bread and house wine. The bread offered was two small cheese puffs. No french bread. I ordered a French Crémant sparkling bottle. The server brought it and asked me how to pronounce the name. I asked it there was a sommelier and she said yes but not working this evening. The sommelier must educate the house staff about the house selections (Crémant was one) as house wines are how to judge the business. The sommelier can handle the rest of the list, if he were working. Server admitted she knew nothing about wine. This is a sommelier failure. The menu has some French language failures. For example my dessert choice was listed as a petit gateaux. This suggests that there are more than one gateau (cake). The server explained this was a single as I was sure it was. I had the duck confit. It was not well served by being held on the pass line under heat lamps. I could see seven more under the lamps from my seat, waiting. My partner had Boeuf Bourguignon, her favorite. We agreed that if there was wine in the preparation it had disappeared some time ago. Cloth napkins and kraft paper table covering gave an awkward clash.

MM
vipMichaelM
San Francisco
1 review
Dined 4 days ago
Overall2food5service1ambience2

When friend asked about a wine to buy after waitress talked to manager the response back to us was to Google it.

CP
ClaudiaP
1 review
Dined 5 days ago
Overall5food5service5ambience5

We loved our first time at this restaurant. We had the escargot and steak tartare as appetizers which were fantastic
The duck was really good

VF
VictoriaF
Edmonton
1 review
Dined 6 days ago
Overall2food2service2ambience3

The service was very slow, the room was very loud, the wine was stale, the food gave me a stomach ache.

AM
AMM05
Charlotte
3 reviews
Dined 6 days ago
Overall5food5service5ambience5

Amazing. Everything was beautiful and tasteful.

j
vipjimg
Charlotte
2 reviews
Dined 7 days ago
Overall3food2service1ambience4

Used to go to this restaurant all the time - it was enjoyable. Having purchased by another operator, this restaurant has lost the food and service that made the old restaurant enjoyable.

Waited about 20 minutes for a bottle of champagne. The overall experience took all of the fun out of the evening. Very average food and poor service. The gougers which used to be a delightful cheesy, warm treat, treat were cold, unappetizing and, oozed some kind of cheese? The hair at the bottom of my salad was a real treat too!

Nothing better than paying for service and getting both inexperience and attitude from different folks serving us. Will not go back.

J
Jessica
Charlotte
7 reviews
Dined on July 25, 2021
Overall4food4service3ambience5

We dined at La Belle Helen during restaurant week and had a great experience! The service was on the slower side, but the restaurant was packed so we were understanding. The drinks are strong and the food is delicious. Make sure to wear light clothes - it was hot in there!

OT
vipOpenTable Diner
Washington DC
2 reviews
Dined on July 25, 2021
Overall5food5service5ambience5

I never usually write a review but this restaurant definitely deserves it ! This restaurant was excellent! My husband and I were excited to try this restaurant as French cuisine (Bistro type) is one of our favorites . We’re originally from the Washington DC area and have a couple of favorites there but didn’t have any go to restaurants here until now! We decided to try La Belle Helene for Queen’s Feast and we were happy we did. The ambiance was beautiful. The hostesses were very friendly. Our waiter (I wish I could remember his name) was Excellent! He was very nice and professional and never did we have to wait long for anything even as busy as he was. Finally the food was delicious! We can’t wait to go back !

BP
BettyP
Charlotte
1 review
Dined on July 25, 2021
Overall4food4service5ambience5

Service was excellent! Cocktails excellent!! Tomato Bisque, Steak Frite, Beef Tartare, Cheese Puffs delicious!I love Escargot & was very disappointed. No butter & garlice that I usually dip the bread in. Also the put some type of little biscuit on top that was dry & tought. I got the Sea Bass & did not like the flavor. I loved the artichokes in the dish but did not pair well with the Sea Bass. I will try this restaurant again but will not order the things I did not like.

BB
vipBruceB
Charlotte
28 reviews
Dined on July 25, 2021
Overall4food5service4ambience5

QF III
You could sense the excellence walking through the door. Collin was professional and friendly adding to the experience. Had the QF menu starting with the pork pate, pickled green tomato, and fresh brown seeded, horseradish country mustard with 3 toasts. The garlic butter 1/2 chicken was juicy and tasty with sauteed spinach and perfect creamy French Mash with accompanying au jus. The chefs accompanying wine selection, chardonnay, Bordeaux and after dinner liquor were perfect. Dessert of a pre-prepared apple tartlette lost its crispness. The final bills for 3 couples each needed explanation/correction.

HR
HollieR
Charlotte
5 reviews
Dined on July 24, 2021
Overall2food3service1ambience2

Very disappointed. The waiter was extremely rude, spilled my champagne all over the table and didn’t apologize or clean it up. The steak was awful- a cheap gristly cut like stew meat. The food improperly Seasoned. Was not French by any means. I expected better from new owners but prefer the old owners and staff.

P
Phillyt
Richmond
1 review
Dined on July 24, 2021
Overall5food5service5ambience5

This place was awesome, the food was good, and Rudy our server was great!

C
vipCindy
Charlotte
22 reviews
Dined on July 24, 2021
Overall3food3service3ambience4

Restaurant is beautiful - waitstaff is new and service was very slow. 10 mins or more for a glass of wine.

$125 seafood tower was “ok”. Contained Raw shrimp.

Meals were very good except spinach which had large chucks of garlic and was inedible

Not sure about extra tip line for kitchen staff. We ended up leaving probably about a 35% tip combined. My guess is the waitstaff will get lesser tips as some struggle with overall tip amount and what to leave.

We visited this restaurant before Covid and the mgmt change - and sorry to say it was better than. I am however aware that many restaurants are struggling with sufficient staff and training.

P
vipPops79
Charlotte
8 reviews
Dined on July 24, 2021
Overall3food2service4ambience5

Still beautiful location. Service was good and they were very busy on Saturday night. However food was mediocre at best. We both had the restaurant menu selecting different items but nothing more than you find at a chain restaurant- except for the price.

AV
AnhV
1 review
Dined on July 24, 2021
Overall5food5service5ambience5

We had an awesome evening with our friends. We all enjoyed the food & the service!

AN
ANNL
1 review
Dined on July 24, 2021
Overall4food3service3ambience5

Lovely ambience. Steak was rough. Dessert needed to be slightly warmed.

OT
OpenTable Diner
Charlotte
1 review
Dined on July 24, 2021
Overall4food3service3ambience5

The food was okay at best compared to other nice restaurants. The server barely spoke with us but it is restaurant week so I get that they would be very busy. The hostesses were really nice though. The ambience and the way the restaurant looks was fantastic though.

LA
LyndaA
Charlotte
2 reviews
Dined on July 24, 2021
Overall5food5service5ambience5

beautiful atmosphere, pleasant, professional, personable waitress...I think her name was Michelle. My husband loved the experience, the food, a d the wine paring. will come back with friends.

OT
OpenTable Diner
San Antonio
1 review
Dined on July 23, 2021
Overall5food5service5ambience5

Delicious and lovely atmosphere

BF
BankFarm
Charlotte
1 review
Dined on July 23, 2021
Overall5food5service5ambience5

We went during restaurant week and ordered off of the restaurant week menu. Food was fresh and delicious. Francesca was our server and did an excellent job of helping us with our selections and explaining the wine when it arrived. It was noisy in the restaurant but we were able to easily carry on a conversation at the table giving it a pleasant bustling atmosphere.

OT
OpenTable Diner
1 review
Dined on July 23, 2021
Overall3food4service2ambience5

It was an enjoyable evening, but the service wasn’t up to standards for the price point.

RB
RichardB
Charleston
1 review
Dined on July 23, 2021
Overall5food5service4ambience5

Excellent food...will go again. Great date night restaurant

C
Charlie
Charlotte
6 reviews
Dined on July 23, 2021
Overall5food5service5ambience5

Great place for any occasion. Can’t wait to go back with family.

G
vipnbgadd729G
Charlotte
14 reviews
Dined on July 23, 2021
Overall5food5service5ambience5

A great meal and evening. We will be back and even hoping to host a holiday party.

PW
PhillipW
Charlotte
7 reviews
Dined on July 23, 2021
Overall5food5service5ambience4

The music was way too loud (Friday, July 23 during dinner). Sometimes difficult to hear the other folks at our four-top. Also difficult to hear our server. One of the joys of dining with friends is being able to have a conversation without raising your voice.

And if you're going to play music why not feature French performers like Edith Piaf or others? A restaurant as classy as La Belle Helene needs classy background music, not the grating noise we were subjected to.

We probably will recommend La Belle Helene to friends but we'll warn them about the music. If the noise level is as bad as it was Friday night we'll have to consider other options for dining.

NC
vipNCProfessional
Charlotte
48 reviews
Dined on July 23, 2021
Overall5food4service5ambience5

Great Service, Good Food! Fun Evening!

It is evident that everyone was working as a team. Everyone was so personable - especially the young woman working as the restroom attendant. She is a keeper!! So polite and easy to talk to - Wish I had been able to tip her. Even though it was Restaurant Week we never felt rushed. Thank you!

OT
OpenTable Diner
New York Area
1 review
Dined on July 23, 2021
Overall5food5service5ambience5

It was perfect in everything

FAQs

La Belle Helene is rated 4.5 stars by 187 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.