Kuleana Rum Shack

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1. GC

   GeoCal1016

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   The hostess and the server were very accommodating and enthusiastic. The food and drinks were absolutely delicious. I recommend taking the rum tasting flights and their drink selections.

   Report
2. SC

   SoCalCuisine19

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   This is an amazing place to eat! We tried a lot of restaurants but this was an amazing way to celebrate our anniversary.

   Report
3. DF

   DarrelF

   Sacramento

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   overall2food3service3ambience2

   There were 4 of us on vacation and thought this would be a great dinner option nearby where we were staying. The special tomahawk 32oz steak seemed reasonable if we split it up. We all thought it was around $75. However when the bill came it was listed as $175 each. That’s 4-5 x’s the cost of any other entree on their menu. We were shocked as our bill with one drink each exceeded $450. We could have had $20 hamburgers, but the waiter said 2 days later we’d still be talking about how good it was. Well all we can talk about is how we would never had ordered it if we were fully aware of the cost. The table next to us also got it to share for 3 people and they were as shocked as we were to hear the price. The waiter did not deceive or mislead us. He just never confirmed the price as we ordered it. The manager and staff just said ‘thanks’ but offered no satisfaction or compromise on the huge price that was so far more then a similar steak would cost at Ruth Chris. It ruined our meal and it will be days before we get over it. We are wiser now, but wanted to warn others to be sure to confirm the cost before ordering a ‘special’ at a $$ restaurant.

   Report
4. e

   emdeznz

   Palm Springs

   18 reviews

   vip
   5.0

   18 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Kuleana Rum Shack NEVER disappoints. We’ve been coming back her in our yearly trips to Waikoloa and literally count down the days until we get to dine here. The drinks are all handcrafted and every sip is amazing The food is phenomenal You must end your experience here with their malasaldas & dips. Beyond good!!!!

   Report
5. KN

   KrisN

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   We had an incredible meal. Kuleana did not disappoint!! We have added it to our ‘must eat here’ list when we visit The Big Island.

   Report
6. Q

   maryQ

   Houston

   15 reviews

   vip
   5.0

   15 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   We had dinner here on the last night of our vacation. We could not get a reservation closer to the beach, otherwise we would not have chosen to eat our last dinner in an overpriced shopping center. So we came in with moderate expectations and left very pleased with this good food, the “vibe” as the kids say, and the exceptional service. The menu has some Hawaiian items that I had to look up-that’s a plus. Very meaty with honesty slightly too large portions, but quite delicious. Interesting veggie sides. Our waiter was very kind and patient and explained things well. The “vibe” is supposed to be a beach bar, without the sand and with shade! It’s open air but covered. They have a nice looking cocktail menu, heavily featuring but not limited to rum-it’s a rum shack after all! I had the rum flight, which is a half oz each of four different rums, with tasting notes and explanations. That is a nice way to really enjoy the rum without getting hammered on a high-calorie juice drink. We’ve been coming to this area every few years, so I look forward to my next meal here. Maybe I’ll try the Martinez next time.

   Kuleana Rum ShackResponded 5 days ago

   Mary... Thanks for giving us a shot and we're stoked we exceeded your expectations! Our Shack team works diligently to provide top notch service and education about our products, both food and rum... we are a rum distillery at our core. We appreciate the compliments and look forward to welcoming you back for some Mai Tai's on your next visit! Mahalo 🤙

   Report
7. M

   Marianna

   San Diego

   15 reviews

   vip
   5.0

   15 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Great place! Enjoyed everything we ordered. Fast friendly service, delivery food. Poke nachos were my personal favorite

   Kuleana Rum ShackResponded 5 days ago

   Marianna... We're stoked you loved your experience on Saturday night! Thanks for taking the time to share your love of the poke nachos on Open Table! Mahalo 🤙

   Report
8. MG

   MattG

   1 review

   5.0

   1 review

   Dined on June 17, 2022

   overall5food4service5ambience5

   Drinks can’t be beat! And the food isn’t far behind either!

   Kuleana Rum ShackResponded 6 days ago

   Matt.. Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the compliments on our cocktails and food! Mahalo 🤙🤙

   Report
9. AT

   AnthonyT

   San Francisco

   39 reviews

   vip
   5.0

   39 reviews

   Dined on June 17, 2022

   overall5food5service5ambience5

   Be sure to let restaurant know if you have little ones coming so you don't end up with a high bar table like us. They have great food, awesome cocktails and friendly staff. I wish the main entrees had come after we finished our appetizers and salads though because our steak came before we finished appetizers and before starting our salads. We ended up packing salads to go.

   Kuleana Rum ShackResponded 6 days ago

   Anthony... Thanks for the review and sharing your feedback. We appreciate the detail and compliments as well as the points where we can improve. Food pacing will be our topic of conversation this coming week! Mahalo again for your review. 🤙🤙

   Report
10. SF

    SFmom

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on June 14, 2022

    overall2food1service3ambience4

    Food was pretty mediocre at best. Service was ok. Prices are high, but if it had been great food it would have been at least ok, not as bad. But food was not good, not worth what we paid for… AT ALL!

    Kuleana Rum ShackResponded on June 16, 2022

    SF Mom... Thank you for the candid review and specific feedback on your recent visit to the Rum Shack. We'll be sharing your commentary with our team to ensure we're doing everything on our end to deliver on our food expectations. We' appreciate all feedback and will be grinding away to ensure we improve. Thank you again for sharing...

    Report
11. J

    Joeca

    San Francisco

    12 reviews

    vip
    3.0

    12 reviews

    Dined on June 11, 2022

    overall3food2service3ambience3

    Was ok, but not really great. The salad and the steak was good. The shrimp never arrived. The glazed carrots were really mushy and much too sweet. So, doesn’t kill your but not exactly a date night spot.

    Report
12. M

    Michael

    New England

    15 reviews

    vip
    2.0

    15 reviews

    Dined on June 11, 2022

    overall2food3service2ambience4

    The kitchen could not get anything right. Sides came out before main meal or drinks. Waitress tried her best but every table around us had similar issues.

    Report
13. OT

    OpenTable Diner

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on June 10, 2022

    overall5food5service5ambience5

    Great atmosphere and delicious food and drinks! All five of us loved everything we ordered. We will definitely be going back as we all can’t stop thinking about it!

    Report
14. s

    stevenf

    1 review

    3.0

    1 review

    Dined on June 10, 2022

    overall3food2service5ambience3

    Made a reservation but didn't really need one as at 6pm there was still tables available. We only had 2 drinks each & shared 2 appetizers, happy hour drinks were very skimpy. There was nothing on the dinner menu that interested us. I would not recommend this place.

    Report
15. d

    dfranzetta

    Orange County

    54 reviews

    vip
    4.0

    54 reviews

    Dined on June 9, 2022

    overall4food4service4ambience4

    The Mochomo Chicken is a wonderful dish. Plenty to share. Delicious

    Kuleana Rum ShackResponded on June 10, 2022

    dfranzetta... Thanks for the feedback on the Mochiko chicken! We appreciate you taking the time to post a review of your recent 4 star experience at the Kuleana Rum Shack and sharing via Open Table. Mahalo 🤙🤙

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16. RN

    RebeccaN

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on June 7, 2022

    overall3food4service4ambience3

    Our server was great, she knew a lot about the Rum and food. The food was great, loved the poke nachos! Definitely go again when in Waikoloa!

    Kuleana Rum ShackResponded on June 16, 2022

    Rebecca... Thank you for the feedback and compliments on your server and food. We look forward to welcoming you back on your next visit to Waikoloa. Mahalo 🤙🤙

    Report
17. PH

    PamelaH

    Hawaii

    1 review

    3.0

    1 review

    Dined on June 7, 2022

    overall3food3service4ambience3

    Poke backs were good, makasadas were great not impressed with the seared Ahi .

    Kuleana Rum ShackResponded on June 10, 2022

    Pamela... Thanks for taking the time to post a review of your recent 3 star experience at the Kuleana Rum Shack. We appreciate the specific feedback as well as your scores. We'll keep grinding to deliver a highly satisfied experience... Mahalo 🤙🤙

    Report
18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 7, 2022

    overall5food5service5ambience5

    The hostess Liz and our server Kim were terrific. My husband and I got the red snapper featured entree and shared it (thank you, Kim, for suggesting that!) and I had the house greens salad; husband had the Caesar. We finished with malasadas for dessert. Casual ambiance, very friendly and helpful staff, wonderful food and drinks. We’ve been here several times and will most definitely be back.

    Kuleana Rum ShackResponded on June 10, 2022

    Thanks for the 5 stars across the board! We appreciate the recognition for Liz and Kim as well as the compliments on your food and drinks. We're also thankful for your continued patronage and look forward to welcoming you back next time. Mahalo 🤙🤙

    Report
19. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on June 6, 2022

    overall4food4service5ambience4

    Graduation celebration

    Kuleana Rum ShackResponded on June 10, 2022

    Thanks for taking the time to post a review of your recent 4 star experience at the Kuleana Rum Shack. We appreciate it! Mahalo 🤙🤙

    Report
20. MH

    MichelleH

    Hawaii

    1 review

    4.0

    1 review

    Dined on June 6, 2022

    overall4food4service4ambience4

    We had to wait a bit for our waitress, but it was very busy. Good was awesome!

    Kuleana Rum ShackResponded on June 10, 2022

    Michelle... Thanks for taking the time to post a review of your recent 4 star experience at the Kuleana Rum Shack and sharing your feedback on service and food. We appreciate it! Mahalo 🤙🤙

    Report
21. X

    Xxjour

    1 review

    5.0

    1 review

    Dined on June 6, 2022

    overall5food5service5ambience5

    Joy is an amazing server. She was very attentive without hovering and she was informative about drinks and specials. All our cocktails were amazing and the snapper had the most beautiful presentation.

    Kuleana Rum ShackResponded on June 10, 2022

    Xxjour... Thanks for the 5 star review and the positive feedback around Joy and our food and drink. The chef has had a ton of fun curating the snapper dish and we're stoked you enjoyed it! Mahalo 🤙🤙

    Report
22. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined on June 6, 2022

    overall5food5service5ambience5

    Went there with my girlfriend who is a vegetarian. We both were able to get a delicious meal and even better homemade cocktail with their proprietary rum. Joy was our server and she was fast, funny, and welcoming. Will go back as soon as I can.

    Kuleana Rum ShackResponded on June 10, 2022

    Thanks for the 5 star review and compliments on the "delicious" food, homemade cocktails and Joy! We look forward to welcoming you back! Mahalo 🤙🤙

    Report
23. MC

    MCSB

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    Excellent all around, such a pleasure to experience a business that cares! Absolutely delicious cocktails, mai tai a taste sensation, funnand fresh, and trying their rum flight is a must! Food is high quality and well presented. We had several starters, all tasted great, and duck and chocolate mousse to share, both very nice. Enthusiastic and attentive staff. We will be back! Thank you!

    Kuleana Rum ShackResponded on June 10, 2022

    MCSB... You're welcome! Thanks for the shout out via Open Table and we're stoked you enjoyed your visit. We always appreciate detailed feedback and will share with the team your comments on the cocktails and food. Mahalo! 🤙🤙

    Report
24. JR

    JenniferR

    Hawaii

    12 reviews

    vip
    5.0

    12 reviews

    Dined on June 4, 2022

    overall5food5service5ambience4

    We are local, we love Kuleana Rum Shack and visit frequently. This time we tried the burger and wow, it’s fantastic with goat cheese and smoked grilled onions. Service is consistently friendly and efficient and prices are reasonable for the area. Portions are large, great quality fresh ingredients. ⭐️⭐️⭐️⭐️⭐️

    Kuleana Rum ShackResponded on June 10, 2022

    Jennifer... Thanks for the compliments... and for continuing to come back and try new things! We appreciate the detail and look forward to welcoming you back! Mahalo 🤙🤙

    Report
25. JL

    JonL

    Austin

    43 reviews

    vip
    5.0

    43 reviews

    Dined on June 2, 2022

    overall5food5service5ambience5

    Great experience last night at Kuleana Rum Shack. Cameron was a great server and the food was fast and delicious. I was impressed by the different takes on some classics that really livened them up and made them unique. The Mai Tai was excellent and I highly recommend it. The crowning joy was the malasadas though. Don't forget to leave room for those. The three doing sauces are unique and really complement the donut.

    Report
26. EK

    ElizabethK

    1 review

    5.0

    1 review

    Dined on May 30, 2022

    overall5food5service5ambience5

    The burgers were fantastic and excellent service. We love eating here each visit back with family!

    Kuleana Rum ShackResponded on June 2, 2022

    Elizabeth... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the love on the service and burger and are stoked we've become a family spot for you! Mahalo 🤙🤙

    Report
27. CG

    CndG

    Hawaii

    2 reviews

    3.0

    2 reviews

    Dined on May 30, 2022

    overall3food4service2ambience3

    The waitstaff needs more training, the waitress kept interupting our conversation , no clue about timing and wasn't very informed about the menu. They bus boy was awesome though and should be promoted, he was on top of our water without asking and cleared our dishes, brought boxes without being asked or interrupting our conversation. The food was OK, my steak was overcooked, and cold, the one time that I wanted the waitress to be around but was not, to ask how our meal was. My cocktail was also room temp, good but not refreshing in the least. Overall price for value and atmosphere, meh.

    Kuleana Rum ShackResponded on June 10, 2022

    CndG... Thank you for the detailed review of your recent 3 star visit with us. We welcome all kinds of commentary and have used your review as an opportunity to share with our team what happens when we're not aligned in our quality of service, food and drink. We'll keep grinding away and to ensure we're living up to our expectations across the business. Mahalo 🤙🤙

    Report
28. JS

    JanetS

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience5

    Never disappoints. The risotto sent us into ecstasy. Do order the coffee crusted pork chop - tender, juicy, full of flavor. The drinks are second to none - the rum tasty and smooth. Best place to eat on the Big Island.

    Kuleana Rum ShackResponded on June 2, 2022

    Janet... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the compliments and recommendation! Thanks too for the additional note! Mahalo 🤙🤙

    Report
29. LG

    LoveGreatFood

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on May 28, 2022

    overall5food5service5ambience5

    Awesome cocktails and super yummy food!

    Kuleana Rum ShackResponded on June 10, 2022

    Love Great Food... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and the compliments on our food and awesome cocktails! Mahalo 🤙🤙

    Report
30. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience5

    The best food on the island hands down! Michelin star level without the Michelin star! The duck and ahi tuna entrées were cooked to perfection. The most incredible experience; you will not be disappointed!

    Kuleana Rum ShackResponded on June 2, 2022

    Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the compliments on the food and the Michelin reference! Mahalo 🤙🤙

    Report
31. f

    foodiefromtheburbs

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on May 27, 2022

    overall5food5service4ambience5

    Great food. A little pricey. Hostess was great . Waitress could have been better.

    Kuleana Rum ShackResponded on June 2, 2022

    foodiefromthe burbs... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the honest feedback and that your visit still amounted to 5 star. We'll be sure to share with the team. Mahalo 🤙🤙

    Report
32. OT

    OpenTable Diner

    Hawaii

    5 reviews

    2.0

    5 reviews

    Dined on May 24, 2022

    overall2food2service2ambience2

    Food, service, experience was very disappointing. The Only good thing was the ahi tower. Both salad dressings were bitter. Not worth the trip. The server never came back to check on food or do more drink orders. At one point we were just watching him to see if he’d notice us and he went to the three tables around us. Seemed like he was going out of his way to avoid us. We wanted malasadas since we weren’t full from the food but we waited 30 minutes and didn’t want to wait any longer. The manager was kind at the end but we won’t be back.

    Kuleana Rum ShackResponded on May 25, 2022

    Thanks for the specific feedback regarding your server and wait times. Sounds like the definition of 2 star service. We'll be sharing your review at our weekly meeting tomorrow in an effort to ensure all guests are delivered the 5 star experience we're known for. Thank you again for sharing the details. Mahalo 🤙🤙

    Report
33. AF

    ArtF

    1 review

    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service5ambience5

    The steaks, burgers and pork chops were all hits with our family. And the French fries were especially tasty as a side, along with the smoky mashed potatoes. Great service and scrumptious food made for a stellar combination for us.

    Kuleana Rum ShackResponded on May 25, 2022

    Art... Thank you for the commentary and "Stellar" review from your recent visit. We appreciate the love on the food and service! Mahalo 🤙🤙

    Report
34. ML

    MLNagata

    Hawaii

    4 reviews

    5.0

    4 reviews

    Dined on May 21, 2022

    overall5food5service5ambience5

    Tehani and Paula were awesome and we got seated promptly and the food and drinks were excellent!!!!! Beautiful presentation!!! Our only feed back is, if you see that the table has 5 people but the pupu has four pieces then please just add that 1 more piece or have a way for the server to upsell that extra piece… of course we ordered an additional appetizer but we still enjoyed it all!!!!!

    Kuleana Rum ShackResponded on May 23, 2022

    MLNagata... Great feedback regarding the pup's and thanks for the shout outs to Tehani and Paula! We're stoked you had a fantastic visit! Mahalo 🤙🤙

    Report
35. s

    stevenq

    New England

    33 reviews

    vip
    5.0

    33 reviews

    Dined on May 21, 2022

    overall5food5service5ambience5

    We had a blast! Joy is a knowledgeable, kind server and we very much enjoyed our experience, and our desert!

    Kuleana Rum ShackResponded on June 2, 2022

    Stevenq...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We're stoked you had a blast and we appreciate the shout out to Joy! Mahalo 🤙🤙

    Report
36. F

    Foodie

    Seattle

    31 reviews

    vip
    4.0

    31 reviews

    Dined on May 20, 2022

    overall4food4service5ambience4

    The server was good, but didn’t return after our meal was served.We were seated promptly along with waters & menus. We would order ahi tower, chicken wings & burgers again. However my shrimp was literally black & has a jerky taste. Do NOT order the small & dry shrimp!

    Kuleana Rum ShackResponded on May 23, 2022

    Foodie... Thanks for the feedback regarding your service and food. We'll pass along to our FOH and kitchen team and are thankful for the 4 star review. Mahalo 🤙🤙

    Report
37. ZH

    ZakH315741900000

    Portland

    3 reviews

    3.0

    3 reviews

    Dined on May 20, 2022

    overall3food3service3ambience4

    We sat at our table for 25 minutes before our server came by for the first time. Other than that the service was ok.

    Kuleana Rum ShackResponded on May 23, 2022

    Zak... Thanks for the feedback and sharing your frustration. We're glad you stayed even though you had to wait 25 minutes for service! We'll be sharing with the team to ensure we meet our service standards across the board. Mahalo. 🤙🤙

    Report
38. SF

    SearchingForDelicious

    Cincinnati

    24 reviews

    vip
    5.0

    24 reviews

    Dined on May 16, 2022

    overall5food5service5ambience5

    From the host stand to each server to the food to the rum…great experience for locals, tourists and anyone looking for a delightful dinner!

    Kuleana Rum ShackResponded on May 18, 2022

    Searching For Delicious... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and the compliments on our team! Mahalo 🤙🤙

    Report
39. CH

    CHARLENER

    Sacramento

    3 reviews

    3.0

    3 reviews

    Dined on May 16, 2022

    overall3food3service2ambience3

    It was my husband birthday and we made a reservation for 4. We were seated right away in addition to our drink order taken. The drawback was the menu has changed over time lots of the photos posted they no longer offer which is disheartening because there was a smaller menu and a lot of the items we were looking forward trying they no longer offer. Our food took about an hour one waiter servicing the one side of the restaurant. Our waiter was very knowledgeable of the propane food offering. Would we return maybe if the restaurant had a little more options and faster service we sat for some time hoping our waiter would swing by to give us an update.

    Kuleana Rum ShackResponded on May 18, 2022

    CHARLENER... Thanks for the direct and honest feedback! We're always looking for ways we need to improve and specific comments like yours help us see things we may be overlooking. We've shared your review with our leadership team and will be diligent in working to deliver a 5 star experience across the board. Mahalo 🤙🤙

    Report
40. LJ

    LafayetteJoe

    Denver

    11 reviews

    vip
    5.0

    11 reviews

    Dined on May 16, 2022

    overall5food5service5ambience5

    Most creative menu we came across on the Big Island

    Kuleana Rum ShackResponded on May 18, 2022

    Lafayette Joe...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the compliment on our menu and sharing via Open Table! Mahalo 🤙🤙

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