Kuleana Rum Shack

Sort by

Filters

1. OT

   OpenTable Diner

   Hawaii

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   overall2food2service2ambience2

   Food, service, experience was very disappointing. The Only good thing was the ahi tower. Both salad dressings were bitter. Not worth the trip. The server never came back to check on food or do more drink orders. At one point we were just watching him to see if he’d notice us and he went to the three tables around us. Seemed like he was going out of his way to avoid us. We wanted malasadas since we weren’t full from the food but we waited 30 minutes and didn’t want to wait any longer. The manager was kind at the end but we won’t be back.

   Kuleana Rum ShackResponded today

   Thanks for the specific feedback regarding your server and wait times. Sounds like the definition of 2 star service. We'll be sharing your review at our weekly meeting tomorrow in an effort to ensure all guests are delivered the 5 star experience we're known for. Thank you again for sharing the details. Mahalo 🤙🤙

   Report
2. AF

   ArtF

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   The steaks, burgers and pork chops were all hits with our family. And the French fries were especially tasty as a side, along with the smoky mashed potatoes. Great service and scrumptious food made for a stellar combination for us.

   Kuleana Rum ShackResponded today

   Art... Thank you for the commentary and "Stellar" review from your recent visit. We appreciate the love on the food and service! Mahalo 🤙🤙

   Report
3. ML

   MLNagata

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Tehani and Paula were awesome and we got seated promptly and the food and drinks were excellent!!!!! Beautiful presentation!!! Our only feed back is, if you see that the table has 5 people but the pupu has four pieces then please just add that 1 more piece or have a way for the server to upsell that extra piece… of course we ordered an additional appetizer but we still enjoyed it all!!!!!

   Kuleana Rum ShackResponded 2 days ago

   MLNagata... Great feedback regarding the pup's and thanks for the shout outs to Tehani and Paula! We're stoked you had a fantastic visit! Mahalo 🤙🤙

   Report
4. s

   stevenq

   New England

   33 reviews

   vip
   5.0

   33 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   We had a blast! Joy is a knowledgeable, kind server and we very much enjoyed our experience, and our desert!

   Report
5. F

   Foodie

   Seattle

   31 reviews

   vip
   4.0

   31 reviews

   Dined 6 days ago

   overall4food4service5ambience4

   The server was good, but didn’t return after our meal was served.We were seated promptly along with waters & menus. We would order ahi tower, chicken wings & burgers again. However my shrimp was literally black & has a jerky taste. Do NOT order the small & dry shrimp!

   Kuleana Rum ShackResponded 2 days ago

   Foodie... Thanks for the feedback regarding your service and food. We'll pass along to our FOH and kitchen team and are thankful for the 4 star review. Mahalo 🤙🤙

   Report
6. ZH

   ZakH315741900000

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   overall3food3service3ambience4

   We sat at our table for 25 minutes before our server came by for the first time. Other than that the service was ok.

   Kuleana Rum ShackResponded 2 days ago

   Zak... Thanks for the feedback and sharing your frustration. We're glad you stayed even though you had to wait 25 minutes for service! We'll be sharing with the team to ensure we meet our service standards across the board. Mahalo. 🤙🤙

   Report
7. SF

   SearchingForDelicious

   Cincinnati

   23 reviews

   vip
   5.0

   23 reviews

   Dined on May 16, 2022

   overall5food5service5ambience5

   From the host stand to each server to the food to the rum…great experience for locals, tourists and anyone looking for a delightful dinner!

   Kuleana Rum ShackResponded 7 days ago

   Searching For Delicious... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and the compliments on our team! Mahalo 🤙🤙

   Report
8. CH

   CHARLENER

   Sacramento

   3 reviews

   3.0

   3 reviews

   Dined on May 16, 2022

   overall3food3service2ambience3

   It was my husband birthday and we made a reservation for 4. We were seated right away in addition to our drink order taken. The drawback was the menu has changed over time lots of the photos posted they no longer offer which is disheartening because there was a smaller menu and a lot of the items we were looking forward trying they no longer offer. Our food took about an hour one waiter servicing the one side of the restaurant. Our waiter was very knowledgeable of the propane food offering. Would we return maybe if the restaurant had a little more options and faster service we sat for some time hoping our waiter would swing by to give us an update.

   Kuleana Rum ShackResponded 7 days ago

   CHARLENER... Thanks for the direct and honest feedback! We're always looking for ways we need to improve and specific comments like yours help us see things we may be overlooking. We've shared your review with our leadership team and will be diligent in working to deliver a 5 star experience across the board. Mahalo 🤙🤙

   Report
9. LJ

   LafayetteJoe

   Denver

   11 reviews

   vip
   5.0

   11 reviews

   Dined on May 16, 2022

   overall5food5service5ambience5

   Most creative menu we came across on the Big Island

   Kuleana Rum ShackResponded 7 days ago

   Lafayette Joe...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the compliment on our menu and sharing via Open Table! Mahalo 🤙🤙

   Report
10. M

    Moiself

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on May 16, 2022

    overall5food5service5ambience5

    Excellent Mai Tais, mochiko chicken with a really onolicious sauce, and a generous Hale Kuleana Greens salad with a delicious dressing.

    Kuleana Rum ShackResponded 7 days ago

    Moiself...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the Shout Out's on our signature Mai Tai and "onolicious" sauces!!! Mahalo 🤙🤙

    Report
11. OT

    OpenTable Diner

    Hawaii

    1 review

    3.0

    1 review

    Dined on May 15, 2022

    overall3food4service2ambience3

    Server was friendly.. waited a while to get greeted & get water but it seemed like she had a large section so we were understanding.. only down side was that there was no clearing between courses. Our entrees were brought on table full of apps and none of the plates were cleared even after dropping entrees. Then they dropped dessert on the apps & entrees.

    Kuleana Rum ShackResponded 7 days ago

    Anonymous... Thanks for taking the time to share the specific feedback from your recent visit. Failing to keep a clean table throughout service is a big miss on our end and we appreciate you communicating that to us. We've passed your comments along to our FOH team to ensure we're on our game for each table throughout the evening. Thank you again for letting us know! Mahalo 🤙🤙

    Report
12. C

    Chris

    Orange County

    12 reviews

    vip
    4.0

    12 reviews

    Dined on May 10, 2022

    overall4food4service5ambience4

    The waitress Joy was a real Joy.

    Kuleana Rum ShackResponded on May 12, 2022

    Chris... Thanks for the "Joy" shout out and for taking the time to post a review of your recent visit the Kuleana Rum Shack. We appreciate it! Mahalo 🤙🤙

    Report
13. BD

    BettyD

    Orange County

    16 reviews

    vip
    5.0

    16 reviews

    Dined on May 10, 2022

    overall5food5service5ambience4

    good service, good food, good value. What more could one ask for. The ceasar salad was a little bit different because it had bits of papaya on top, but it was a nice touch. I had a great hamburger, cooked to perfection. The Brioche bun was delicious. My husband had the Tuna Tower and the Rum coated shrimp. He enjoyed both dishes. This was our first time dining here. We will go back!

    Kuleana Rum ShackResponded on May 12, 2022

    Betty... Thank you for sharing the detail and roll-up of your recent 5 star visit with us! We appreciate the specific compliments on our food, service and value! We look forward to welcoming you back on your next visit! 🤙🤙

    Report
14. OR

    OREL

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service4ambience5

    Mother’s Day 2022. Special brunch menu with some excellent versions of classic breakfast dishes re-imagined. Cocktails were very nice, except for the waitress neglected one order. It was fine because the drinks were quite strong! There was live music as well as a small gift for the mothers! Would recommend! I would like to try again for dinner.

    Kuleana Rum ShackResponded on May 12, 2022

    Orel... So thankful you enjoyed Mother's Day at Kuleana! The menu was a "one-off" for us and we're stoked it was a hit! We appreciate you sharing your details and recommendation! We look forward to welcoming you in for dinner soon! 🤙🤙

    Report
15. LP

    LizzieP

    San Francisco

    16 reviews

    4.0

    16 reviews

    Dined on May 6, 2022

    overall4food4service4ambience3

    We had a great dinner. Food was good. Service was slow but I think that’s because of lack of staff.

    Kuleana Rum ShackResponded on May 9, 2022

    Lizzie.. Thanks for taking the time to post a review of your recent 4 star experience at the Kuleana Rum Shack. We appreciate the feedback regarding your service being a slow and will and will share with our FOH team. We can't always blame it on a lack of staff. Mahalo 🤙🤙

    Report
16. T

    Tara

    Hawaii

    5 reviews

    5.0

    5 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    Amazing food, drinks, service and music! Great ambiance

    Kuleana Rum ShackResponded on May 9, 2022

    Tara...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and the shout outs on our food, drink, service and ambiance! Mahalo 🤙🤙

    Report
17. S

    Slmdiner

    San Francisco

    7 reviews

    5.0

    7 reviews

    Dined on May 3, 2022

    overall5food5service5ambience5

    This is an amazing place. The food, rum and cocktails are above and beyond. The staff obviously enjoy their work! Do NOT miss this place!

    Kuleana Rum ShackResponded on May 6, 2022

    Slmdiner... Thanks for the kind words of your experience being Above and Beyond... just like the DJ's! We're stoked for the compliments and recommendation. Mahalo 🤙🤙

    Report
18. KM

    KatyM

    Portland

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience4

    Interesting and yummy dishes. Flavorful rum. Excellent service!

    Kuleana Rum ShackResponded 7 days ago

    Katy... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the compliments on our food, rum and excellent service!!! Mahalo 🤙🤙

    Report
19. AB

    AlannaB

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience5

    Great food great service. Hands down one of the best restaurants on the resort.

    Kuleana Rum ShackResponded on May 12, 2022

    Alana... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and compliments! Mahalo 🤙🤙

    Report
20. L

    Linksnw

    Portland

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Great staff ya d food was da bomb

    Kuleana Rum ShackResponded on May 2, 2022

    Linksnw...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and the shout outs on our staff and "da bomb" eats. Mahalo 🤙🤙

    Report
21. S

    Steve

    San Diego

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food4service5ambience4

    Paula treated us exceptionally well for our anniversary dinner. Everything was great!

    Kuleana Rum ShackResponded on May 2, 2022

    Steve...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the scores! Mahalo 🤙🤙

    Report
22. OT

    OpenTable Diner

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on April 29, 2022

    overall5food5service5ambience5

    Loved our server Joy!

    Kuleana Rum ShackResponded on May 2, 2022

    Anonymous...Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the 5's across the board and the shout out for Joy! Mahalo 🤙🤙

    Report
23. WG

    WendyG

    Los Angeles

    9 reviews

    vip
    5.0

    9 reviews

    Dined on April 28, 2022

    overall5food5service5ambience5

    Live music, great rum, delicious food presented beautifully. But the best was our server Cameron! Knowledgeable, engaging and fun!

    Kuleana Rum ShackResponded on April 28, 2022

    Wendy... We're stoked you enjoyed Cameron... and the music, rum and food too! Thanks for the shout out and we'll be sure to share with him. Mahalo! 🤙🤙

    Report
24. RR

    RandyR

    Vancouver

    4 reviews

    5.0

    4 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    Staff were excellent. We were seated quickly and our server gave good description of drinks and food and checked back with us frequently. She couldn’t have been better. We had burgers and beer. Delicious and big servings. Would definitely recommend.

    Kuleana Rum ShackResponded on April 26, 2022

    Randy... Thanks for joining us on Sunday and we appreciate your compliments via Open Table. Even though we're known for our rum, we're stoked the burgers and beer hit the spot! Mahalo! 🤙🤙

    Report
25. TB

    TheBoujCrew

    Phoenix

    2 reviews

    vip
    3.0

    2 reviews

    Dined on April 24, 2022

    overall3food3service5ambience5

    It was just ok. I was soo excited to try this place but felt that the taste of the food just fell short for me. For me, a 5-star review means I would absolutely return to this place and this was not the case for this restaurant. LOCATED INSIDE: Queen's Marketplace WHAT WE ORDERED: Pipikaula (Brisket) Lumpia, Kona Coffee Dry Aged Pork Chop, Duck Hua 'Alani, Kuleana "Rum 101" Flight and Kuleana Old Fashioned WHAT WE WOULD ORDER AGAIN: Duck Hua 'Alani RESERVE: on Open Table; reservations NOT required but highly recommended The staff were all friendly and the food came out in a timely manner. My husband enjoyed his duck and I had a taste too and it was cooked perfectly. I was soo excited to try the lumpia and it just fell flat for me, maybe because I am impartial to Filipino Lumpia. The brisket it the lumpia just tasted salty and overpowering to me. The Pork Chop is a HUGE portion, which our waitress warned me about however the rub on the pork chop was so thick that it was rather inedible for my palette. I ended up trying to scrape most of the rub off. The pork itself was not overcooked, which was a plus but the flavor of the pork chop had more of a cumin or coriander flavor that I wasn't expecting. I also found the tenderness of the risotto a little too "al dente," for me, some of the grains I had to chew a little more. The rum flight was a great way to try all of the rums and it comes with a printed out sheet of facts as well as a 5-minute overview by your staff on each rum flavor. DATE OF VISIT: April 23, 2022

    Kuleana Rum ShackResponded on May 12, 2022

    The Bouj Crew... Thank you for the detailed feedback of your recent visit with us. As we tell everyone, we welcome commentary of all kinds and your's is appreciated. We'll pass along the good and the bad to the kitchen team and will keep grinding away to deliver a consistent elevated guest experience through our rum, service and specifically... food. Thanks again for sharing with us. Mahalo 🤙🤙

    Report
26. H

    Howard

    Los Angeles

    75 reviews

    vip
    3.0

    75 reviews

    Dined on April 24, 2022

    overall3food3service3ambience3

    Food and service was good, prices were OK, might go back.

    Kuleana Rum ShackResponded on April 26, 2022

    Howard...Thanks for taking the time to post a review of your recent 3 star experience at the Kuleana Rum Shack. We appreciate your review and comments around being good and OK. Any additional feedback you can provide is welcomed so we can work on turning 3's into 5's. Mahalo 🤙🤙

    Report
27. TD

    TedD

    San Francisco

    14 reviews

    5.0

    14 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Fun place, servers and staff very friendly! Great bar food & rum based mixology.

    Kuleana Rum ShackResponded on April 26, 2022

    Ted... Thanks for the compliments on our staff, food, cocktails and place! We appreciate you taking the time to share and look forward to welcoming you back! 🤙🤙

    Report
28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food3service5ambience5

    All menu and drinks are island style, so things are a lil wonky. Rum flight and drinks were amazing.

    Kuleana Rum ShackResponded on April 26, 2022

    Anonymous... Thanks for the message and for sharing your compliments on our rum and cocktails! We appreciate the scores and are thankful for the 5 star review! Mahalo... 🤙🤙

    Report
29. D

    Devo

    Minneapolis

    14 reviews

    vip
    5.0

    14 reviews

    Dined on April 22, 2022

    overall5food5service5ambience4

    Our server and food was awesome :-) Only suggestion is that our table was more in the mall area and I felt that we were too far away from the restaurant experience itself. Felt too mall like and not as fun and cozy. Maybe some plants or something to make it feel more included and less open? Otherwise love Kuleana Rum Shack!

    Kuleana Rum ShackResponded on April 26, 2022

    Devo... Thank you for then compliments and feedback! We are currently working on a design plan to help bring "The outside in" and appreciate you providing your thoughts. We're stoked everything else exceeded your expectations... especially your service! Mahalo 🤙🤙

    Report
30. LS

    LauraS

    Seattle

    3 reviews

    4.0

    3 reviews

    Dined on April 21, 2022

    overall4food3service5ambience3

    Our server was great and really patient. The rum flights and cocktails were great, and the steak was amazing! Unfortunately the pork was not good, but the risotto was good. I’d probably go back for the drinks and steak. It’s really bright and noisy so just fyi.

    Kuleana Rum ShackResponded on April 23, 2022

    Laura... Thanks for the feedback through your review via Open Table. We appreciate the detail and compliments on your service, drinks, steak and risotto. We hear you on the pork chop and will share with the Chef. Mahalo again for your review! 🤙🤙

    Report
31. TG

    TheGalavantingGastronome

    Los Angeles

    4 reviews

    vip
    4.0

    4 reviews

    Dined on April 19, 2022

    overall4food4service4ambience4

    As the name suggests, they know their rum! I ordered a Mai Tai; this is no resort type of MT with pineapple juice - theirs was perfectly balanced and absolutely delicious. Hubby ordered a Waikoloa Sour -- absolutely delicious and flawlessly balanced. They have mojitos on draft! These were tasty. If you're a true rum connoisseur, consider their $12 rum flight - a really great value to try 4 sipping rums. Their steak dish was well cooked, the mushrooms were delicious, the smoked mashed potatoes were spot on - just the right hint of smoke and well-seasoned. I ordered the Duck Hua ‘Alani – Pan seared duck breast with Big Island l’orange reduction, truffled balsamic gastrique, kiawe-smoked smashed potato and rum-glazed rainbow carrots. The duck was tough and bland. There was zero truffle flavor in the balsamic gastrique, the smashed potato didn't have a smoky flavor and was not seasoned at all - not even salt. The rum-glazed rainbow carrots were delicious. The buffalo cauliflower was perfectly cooked and the mochiko chicken was a huge hit with the kids. Service was decent...but nothing to write home about. Definitely a good meal overall.

    Kuleana Rum ShackResponded on April 20, 2022

    The Galavanting Gastronome... Thank you for the detailed review of your recent visit with us. We appreciate the compliments as well as the comments on what was just OK. We'll keep grinding away and are stoked that you recommend us! Mahalo... 🤙🤙

    Report
32. DV

    DougV

    Charlotte

    17 reviews

    vip
    3.0

    17 reviews

    Dined on April 19, 2022

    overall3food3service3ambience2

    The food and service were good (better than I expected from reviews read). Conditions outside were windy but we were placed in protected area. Children near to our table were not properly controlled by their parents.

    Kuleana Rum ShackResponded on April 20, 2022

    Doug... Thanks for your focused and honest review. We'll keep grinding away to turn 3's in to 5's and we appreciate the feedback on the kids. We can do a better job at asking families to be respectful of their fellow patrons. Mahalo...🤙🤙

    Report
33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5

    Exceptional service by Naimana and the food was amazing!

    Kuleana Rum ShackResponded on April 18, 2022

    Anonymous... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the shout out for Nainoa!!! 🤙🤙

    Report
34. K

    Kimo

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service4ambience4

    Kuleana Rum Shack is a great destination for craft cocktails and excellent food! The staff are amazing as well!

    Kuleana Rum ShackResponded on April 20, 2022

    Kimo... Stoked you had a great time with us on Sunday night! Thank you for sharing via Open Table! Mahalo. 🤙🤙

    Report
35. AH

    AnnH

    Hawaii

    22 reviews

    vip
    3.0

    22 reviews

    Dined on April 18, 2022

    overall3food3service5ambience4

    Our server was outstanding as was the hostess. The nachos were okay but not memorable. The caesar salad was excellent. The rum baked shrimp was just okay. I was disappointed the shrimp didn’t taste fresh. The grog was outstanding and the drink with ginger beer was excellent too.

    Kuleana Rum ShackResponded on April 20, 2022

    Ann... Thank you for the feedback on your recent visit to The Rum Shack. We appreciate the comments on what was solid and where we need to continue to grind away. Mahalo. 🤙🤙

    Report
36. OT

    OpenTable Diner

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    AMAZING food and drinks were perfect with what the sever recommended for each of us.

    Kuleana Rum ShackResponded on April 18, 2022

    Anonymous... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the comments on our food, drinks and that our server lead you in the right direction! Mahalo 🤙🤙

    Report
37. N

    Nona

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    One of our favorite places for dinner. Our server was outstanding and the food and drinks great.

    Kuleana Rum ShackResponded on April 18, 2022

    Nona... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We're stoked we're one of your favorites! 🤙🤙

    Report
38. KH

    KevinH

    Atlanta

    4 reviews

    vip
    2.0

    4 reviews

    Dined on April 16, 2022

    overall2food2service4ambience2

    The drinks and service were fine, but the food was very mediocre and bland. Stick tot he rum…There’s much better food to be had!

    Kuleana Rum ShackResponded on April 18, 2022

    Kevin... We appreciate your comments and will continue to grind away to ensure our food offerings are up to par. Thank you...

    Report
39. l

    laurab

    Vancouver

    1 review

    vip
    5.0

    1 review

    Dined on April 16, 2022

    overall5food5service5ambience4

    Good value, great food and service

    Kuleana Rum ShackResponded on April 18, 2022

    Laura... Thanks for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate your comments on our value, food and service! 🤙🤙

    Report
40. GK

    GaryK

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service5ambience5

    We are Rum Shack Regulars! The food is creative and delicious and the staff is outstanding!

    Kuleana Rum ShackResponded on April 18, 2022

    Gary... Thanks for coming back and for taking the time to post a review of your recent 5 star experience at the Kuleana Rum Shack. We appreciate the love for our team and food! 🤙🤙

    Report