Kueros Restaurant

Kueros Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner VIP

   London2 reviews

   2.0

   Dined on March 21, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   The food and service were ok, but the music was WAY TOO LOUD, up to a dangerous level of 88 db. We couldn't carry a normal conversation and literally had to flee the restaurant as soon as possible. Overall, it wasn't a good experience
   

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2. A

   Alejandra

   Caribbean5 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, never fail to exceed our expectations. Excellent customer service. The place and ambience is lovely. Love the dimmed lighting there. The food is absolutely delicious and exquisite!!! Kueros has become our favorite restaurant.
   

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3. M

   Monica

   San Francisco3 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The bacalaito grouper tempura was to die for! Cocktails were great, especially Paraiso!
   

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4. J

   JuanCarlos

   Miami6 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience from the moment I arrived to the moment I left. Amazing place, amazing people and the views…. Simply the best!
   

   Kueros RestaurantResponded on February 24, 2025

   Wow! Thank you for your amazing review! We're so happy to hear that your experience was incredible from start to finish. It means the world to us that you enjoyed the atmosphere, our team, and of course, the breathtaking views. We can't wait to welcome you back for another unforgettable visit!
   

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5. A

   Alejandra

   Caribbean5 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent experience. Great place. Food and ambience were amazing!Most definitely coming back!!
   

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   Kueros RestaurantResponded on February 24, 2025

   Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience and loved the food and ambiance. It means so much to us that you're planning to come back—we can't wait to welcome you again!
   

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6. E

   Eleny

   New York City1 review

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Angel was very attentive and helpful. Food was fantastic. Beautiful restaurant. Will definitely be back!
   

   Kueros RestaurantResponded on February 24, 2025

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us and that Ángel provided attentive and helpful service. It means the world to us that you loved the food and ambiance. We can’t wait to welcome you back for another fantastic dining experience. See you again soon!
   

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7. R

   Rick

   Cleveland4 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Overall experience was flawed by a bad waiter. Our waiter was slow to get to us but got our drink and appetizer order. Once delivered we never saw him again. We would have ordered more but never had a chance.
   

   Kueros RestaurantResponded on February 18, 2025

   Thank you for sharing your feedback. We're truly sorry to hear about the issues with your service. This is certainly not the experience we strive to provide, and we understand how frustrating it must have been to be left without attention. We’ll address this with our team to ensure better communication and service moving forward. We appreciate your comments and hope you'll give us another chance to provide a more positive experience in the future.
   

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8. A

   Alvin

   Caribbean1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Although the place has a nice ambiance and the food quality is very good, the management of reservations was inadequate. I had a reservation for 8:30 pm for Valentine's dinner, but we didn't get a table until approximately 9:30 p.m. when we decided to take our dinner at the bar instead. It was a special dinner that had been paid in advance with a reserved time slot, but the experience was far from what it was expected. On top of that, one appetizer was not served (since services are three courses per party, but they instead cut short one appetizer). I do not recommend them for special experiences based on this instance because they are not organized and prepared to manage events like this.
   

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9. N

   Normand VIP

   Cincinnati7 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service ! Highly recommend this place for local cuisine.
   

   Kueros RestaurantResponded on February 18, 2025

   Thank you for your wonderful review! We're so glad to hear you enjoyed the food and service. Your recommendation means a lot to us, and we look forward to welcoming you back soon!
   

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10. B

    Burnell

    Chicago2 reviews

    2.0

    Dined on February 8, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    Service is poor and uneven in the restaurant. Food is good. Eat at the bar. Don’t bother making a reservation. We made a reservation right before our cruise for Noon on a Saturday. The bar was open and the restaurant opened at Noon and although we got there 10 minutes early they ignored us until Noon even though they had plenty of staff milling around not looking friendly or that they wanted business. We told them about our reservation to ensure that we were seated by the manager to ensure that we were not no showed as they barely paid attention to the fact that we planned ahead. We had this young man as a server who must have been having a bad day because we had to flag him down for everything, to take our order, to get something that was missed on our order (ketchup), to order dessert. The only thing he did proactively was bring the check. I saw another server taking care of another table and she was better but still not even service altogether. The bar, the two or three servers all gave different experiences so your mileage may vary. Now for the good part, the food and drinks were good: I had the frozen non-alcoholic fruit punch. Very good. The quesadilla and the tres leches were two of the best that I had. So that was the highlight. Oh by the way they had folks waiting at the door with no one checking on them since before sat until after we left. So if you go, sit at the bar where you will at least get your drink immediately and order food there you’ll get a Birds Eye view of what others experience in the restaurant. Also if you walk up the stairs to enter from the outside (not from inside the hotel) it’s hard to tell how to enter as there is nothing that lets you know this is the restaurant entrance (it’s the sliding door on the far left side) even there is a sign at the bottom of the stairs pointing you upstairs.
    

    Kueros RestaurantResponded on February 18, 2025

    Thank you for sharing your feedback. We apologize for the service issues you experienced, as this is not the standard we strive for. We understand how frustrating the delays and lack of attention were, and we’ll use your comments to improve our service and staff training. On a positive note, we’re glad you enjoyed the food and drinks. We’ll also look into improving the entrance signage for better guest clarity. We appreciate your feedback and hope to provide a better experience next time.
    

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