Kona Grill - Huntsville
Food was good but not outstanding. Dessert was the better than entrées. Server appeared to be preoccupied and did not respond to a request, even after three attempts — the request was never addressed throughout the meal. Server working in a different section actually helped fill drinks, etc.
This was our first time at Kona Grill. Took awhile for our waiter to show up but once he did he was very attentive. Worked with us on time to get out in time for our movie Food recommendations good. We had the potstickers and the macadamia chicken. Both were great. Waiter offered more sauce for chicken but sadly never brought it. Only problem was waiter didn't know anything about how the Kona Grill Rewards app worked and gave incorrect info about the free appetizer. Showed him my phone for a free appetizer and we ordered one. At end of meal he apologized that he was incorrect, it was not free so we paid for an app that we would not have ordered unless free. Waiters need to know how the rewards/app program works.
We usually have a really good dining experience at Kona Grill. Thats why we suggested that we go for dinner while some friends of ours were in town. The food was great, the drinks were okay, but the service was uncharacteristically slow. Our waiter forgot to put in our drinks more than once and would disappear for long stretches. A little disappointed in the service, but maybe our waiter was just having a rough night. Food and atmosphere is still great so we will likely return.
Matt was a phenomenal waiter. He was more than accommodating and made the experience truly delightful
First time there. Will definitely go back. Friendly staff, very good food.
We sat down for about an hour on the 4th of July and enjoyed ourselves. The service was a little forgetful, but overall really pleasant. The food and drinks were amazing.
Great food great service! Our waiter gave us just the right amount of attention.
Love the happy hour & sushi. Come here about once a week.
We had a group of ten. The tables were ready when we arrived. The waiter was attentive and promptly took beverage orders from members of our party as they arrived. The food was excellent and servings were generous. The restaurant is spacious and well-lighted with a really nice vibe. I would definitely dine there again!
We love the restaurant and come all the time. This is the first time we had service issues! Disappointed.
I took my husband for Father’s Day and it was the worst restaurant experience I’ve ever had. We usually love Kona, but this was just awful. We had three different people asking for our order every single time (drinks, order, re-confirm), gave our appetizers to someone else first time around , and then after about 1.5 hours when we finally got our food, it was wrong. I thought that between the three servers they could have gotten it right. We asked them to correct it and box it to go because my 3year old was anxious to go. The only saving part of the day was that they got his food correct and it came out quickly. I was not offered anything for the wait or confusion and paid my bill in full. I am not opposed to that bc I know things happen, but overall I felt that we were very dismissed and overlooked. It will be quite a while before we go back.
Great food not badly priced. Nice location Enjoy the patio
Service was horrible. Server had way to many tables. Drinks from bar took way to long.
Patio is nice. Great mixed drinks. Food has been fresh an delicious every visit
Food and service were excellent. Will definitely go back.
Great sushi! The food was excellent. Service was great!
Taste is good everything!
Service was exceptional and food was tasty. Just a bit more spiced than we expected.
Very impressed!! I have to go back; maybe take a date
Went for Happy hour, couldn't get happy hour drinks because you would have to sit at the bar, which had no room. Pretty dumb.
Our server was Lucius and he was exceptional. He kept all the drinks filled and we never had to ask for anything. It was a great dinner!
We love Kona Grill. The menu is limited when we have picky eaters though.
Party of 6 arriving at 6:00pm on a Sunday. Waiter was attentive. Restaurant had a fair crowd - maybe 3/4 full. Long wait for drinks and meals. The fare was excellent as always.
Food and service was great. Atmosphere was relaxed and welcoming.
Awesome Service, Fantastic food. Chef Crane works wonders
Hostess tried to seat us at the high table, but wife is short and it's not comfortable for her so we asked to be seat else where. There were plenty of tables but she seated us next to the bathroom entrance. Wife didn't want me to ask for another table...
Excellent food, exceptional service, and very polite and pleasant staff.
First time there. Waiter was EXCELLENT, seated quickly, food was delicious but will ask for no sauce on my sandwhich next time. It was too spicy for my sensitive pallet. Husband loved his extra spicy stir fry.
Met a couple of girlfriends for happy hour, and the food, service and atmosphere was excellent. We will be back!
Too loud, food not that good
Really enjoyed our experience.
Service was slow, the drinks had to be returned a couple times. My friends must have eaten something bad because they got sick the next day.
Food was excellent! Service was great, we will definitely be back.
Asked for well done hamburger and it came back as totally burnt, black and crunchy. Brownie dessert was hard as a rock and crumbled to pieces when we tried to eat it. Floor was sticky where we were sitting. Only saving grace was the carrot cake which was delicious.
While the entrees were very good, veggies or sides were bland and not completely cooked. Service and ambiance were very good, but value only average since sides were not good.
Food was very good, and drink/wine/beer selection was also good. Noise level was pretty high though, making it a little hard for good conversation. I would go back.
The menu has been pared down and many of the new items from the last update didn't make it however the favorites and originals seem to have survived
Literally worst service ever. We were seated quickly but our server took our order and never came back to the table finally we got up and paid for our meal at the bar
Have eaten both outside and inside now. Inside is interesting, with a good view of the (wood?) fired pizza oven and the kitchen, from where we sat. For our friends with hearing issues, the noise level was pretty close to interfering with their enjoyment of our conversations. On a positive note, when we were waiting for them to arrive and were AMAZED at how many people bring REALLY YOUNG CHILDREN to such an ADULT venue, we actually asked if we could possibly be seated someplace where there WERE NO FAMILIES WITH SMALL CHILDREN -- WHY WOULD ANYONE BRING BABIES IN STROLLERS TO A PLACE LIKE THIS????????????????? AND, they found us a place! The service was terrific all around, and it is just a nice relaxed but still upscale place to enjoy a nice evening.
We waited a long time in between drinks. I am used to being asked if I want another drink before it is empty. We were watching other tables that were not getting served either. This is the second time we tried this establishment and we received the same type of slow service. We will not be going back anytime soon. Not the type of service I’m used to getting for the amount of the bill we paid.