Kona Grill - Columbus

Kona Grill - Columbus 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. K

   Kira

   Nashville3則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Waited 2 hours on the food. Manager didn’t seem concerned. Love the restaurant but the kitchen was a mess tonight!
   

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2. T

   Ted

   Columbus4則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   Absolutely terrible. Waitress was no where to be found, gave us the wrong drink, food came out cold, steak came out overcooked and rubbery, green beans were cold, tempura shrimp had been sitting in the back so long the sauce soaked into the batter and it was soggy. The waitress kept trying to blame the kitchen staff but that did not seem to be the problem. The manager was wonderful in rectifying the situation. Really hope the upper management allows that manager to do what they need to do to fix that place, she was great. Loved the old Kona Grill, love one in Tampa, this one has a lot of work to do.
   

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3. L

   Lisa

   Columbus1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 4

   We went to Kona Grill for Mother’s Day and had a reservation for 10 people at 3:30. We were notified they were running about 30 minutes behind when we came in but it ended up being closer to an hour. The dinner menu was extremely limited for Mother’s Day. I chose this restaurant because of their extensive menu so it was disappointing to see there were very few options this day. We waited over a half hour for our food to arrive and was disappointed to see how small the portions were, especially the calamari appetizer for $23 and the Surf and Turf for $49 that only had 3 pieces of shrimp and a tiny filet. One of our guests had to wait an additional 15 minutes for his food and we were almost done with our food when his finally came. Even simple things like asking for salt and pepper took a long time. When we actually ate there were many open seats at the restaurant so it wasn’t actually that busy. No one ever apologized for our experience and it was expensive to have to deal with this. They certainly didn’t make us feel special on Mother’s Day.
   

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4. J

   Jay & Kim

   Columbus4則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   It was Mother's Day, knowing that it would be busy, we made reservations for our group. There were a lot of people waiting when we arrived (15 minutes early) and were told it would be 15-20 minutes. One hour and 5 minutes later, our group was finally sat!! Not sure if it's a staffing issue - but with reservations - a short wait can be overlooked - but not an hour+. Ordered drinks from a server, finally got them from a different server who told us she was taking over our table, but they were out of lemons for iced tea and out of milk for the children's drinks. Placed an "appetizer" order & received it. Quite a while after receiving it, server returned to take our dinner orders, including 2 kids' meals. By then, we had ordered another round of drinks, including another Coors Light beer. They were out of Coors Light. Food was finally delivered, after a long time -- except for the kid's meals. The server apologized & brought the children French fries to give them something to eat. Kids meals were finally delivered a good 15 minutes AFTER the adults were completely finished with their meals!! (Although the one had ordered mini cheeseburgers & got mini hamburgers. Maybe they were out of cheese too??) We've never had such a poor dining experience as we had here. None of this was the server's fault. I'm not sure where all the problems were. It took over 30 min for every table to be cleared & reset for any of the customers waiting. (Meanwhile, all 4 hosts/hostesses - and possibly a manager too - stood around & did nothing to expedite turning the tables.) The kitchen seemed to be as efficient as the seating team. Orders took an exceptionally long time & I don't even know how to understand the kids meal situation. So - timely seating was non-existent & a joke. Food & drinks were average at best (but with a higher than average price!) Server did all she could, apologizing numerous times. We tipped her well as we always do - but this was a disaster! Never returning!
   

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5. J

   Jennifer

   Columbus2則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   We had a nice time at Kona Grill. Unfortunately we had a reservation at 1:30 and we were not seated until 2:25, and we did not eat until 3:30. Granted it was Mother's Day and extremely busy so we understood, but waiting an hour for burgers and salads was a bit excessive. I'd love to go back on a day not so busy and when they offer their whole menu, as I was prepared to order off of their menu shown online, but they had a limited menu for Mother's Day. We made the best of it and had a nice time, but it definitely was not what I was expecting.
   

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6. K

   Kenneth

   Columbus1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 5
   4. 氛圍 3

   Despite waiting about 45 minutes to an hour past our reservation time, our server, Kimora, provided exceptional service, making the wait worthwhile. Thanks, Kimora, for your outstanding service!
   

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7. S

   Slaughter VIP

   Cincinnati2則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 3

   Excellent food, however, made an online reservation and wasn’t able to be seated for an hour after the time we reserved. Lines were long and very busy. I expect busy on Mother’s Day but would have chosen a different day to come if I knew the time of the reservation was meaningless and we’d lose an hour just waiting.
   

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8. A

   Amanda VIP

   Columbus10則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   We went for mother's day. It was our first visit. The menu was interesting with a bottomless brunch at $49/person. The menu was quite extensive (one order would have fed 4 people). Yet, we couldn't order just one. We ordered one brunch, one ribeye (medium rare) and some fries. The pastries came out first. And they were fine - blueberry muffins, croissants and cinnamon rolls. Then we waited 40 minutes for the rest of the food. The ribeye was well done, the, eggs over cooked and cold and the fries also cold. Rather disappointing for the price.
   

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9. J

   John

   Columbus1則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 5

   Food was okay. Nothing special. Wish there were more focus on breakfast type items for brunch.
   

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10. L

    Laura

    San Francisco2則評論

    1.0

    在2天前用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 2

    Went for the Mother's Day Brunch Buffet and it was not a good experience. The format of the buffet was very confusing and the wait staff did not explain it very well. We waited 10min for drinks and when the food came out it was not good. The croissant and muffins they served were stale. They brought out food on big family style plates but had us a very small table so there was no room to eat. Would have preferred a traditional buffet set up instead of filling our table with tons of big servings platters. The pancakes were hard and cold, the bacon wasn't fresh and eggs were barely enough for 1 person let alone 3 people. We spoke to the manager, didn't touch the food and left. For $49 per person I would expect better food quality and way better service This whole experience really a damper on our mother's day. The manager understood and worked with us which was the only positive thing.
    

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