It was really relaxing and they took care of everything for our private event
We had a great time and dinner. The waiter was awesome; very knowledgeable on the menu and ingredients. We has 2 people with very specific food allergies and was VERY easy to accommodate the needs without compromising the choice of menu options.
Always a pleasant experience. John, our server, even remembered our fondness for Lychee Martini's. The DragonFire sushi is the best, warm and wonderful sauce and presentation. My advice...go there!
Made a reservation for 4. Met friends at the theater. They had no trouble at the last minute to change to 6. Very accommodating. Everyone enjoyed their food and the assortment of different Asian cuisines made ordering a pleasure: one had Japanese, 2 had Chinese and 2 had a variety. Will go back.
Great food, well timed.
My husband, kids and I went for my birthday, which I noted on the reservation. It all started well, with balloons at our table, which was a nice touch. Service then proceeded very slowly, which is tough with young kids. When we finally got to order dessert, we waited at least 15 minutes for it to arrive, at which point they’d decorated my daughter’s plate rather than mine and brought me the entirely wrong dessert. The waiter then blamed the person who brought out our desserts saying she’s new, but he clearly never ordered mine. After five more minutes when the kids were done with their desserts, my husband was told mine would be another 10 minutes, so he canceled the order and requested the bill immediately. It took another 5-10 minutes to get the bill, at which point the waiter made a point to say he’d taken something off. Turns out the only thing not on the bill was the dessert I never got. He then had the nerve, as I was leaving, to hand me a certificate for $25 off our next visit. I returned it. There will not be another visit. More than 2 hours after we walked in, we finally left. My husband noted our experience to the staff at the front, a conversation a manager walked into and then said nothing. There are plenty of options for dining in Evanston and the North Shore. Don’t bother with Koi.
Frequent guest. Tonight with the cold weather we were seated by the window. But there was a lot of cold air leaking through to the dining area. We needed to move to another table.
While the food was good enough, the service was horrendous. After receiving our drinks, we received our sushi order. Then there was a gap of -- no joke-- an hour before the rest of the meal was served. We asked our waitress repeatedly who kept reassuring us it was "just coming up." Baloney. I was embarrassed that I recommended this spot for dinner to our group. What a shame. And no effort on the restaurants part to acknowledge the issues. Won't be back.
Delicious authentic Asian food. Very testy and beautifully presented. Large portions.
Kudos to the staff for keeping service flowing through the evening because it was otherwise chaotic. Food was OK. Drinks were OK. Giving them a pass because it was so crowded.
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