KOBE Japanese Steak House - White Marsh
We offer our guest with a dinner theater type of experience where our Hibachi Chefs entertain guest through their live shows, and guest can enjoy high quality Japanese Hibachi cuisine.
I love love love the food & the atmosphere always a good time when I go there!!
Food was good and service was great.
My first date with a special someone. Everything went well
First we were told by staff that we had two tables next to each other for the party of 20 I reserved. And due to complications I had to change it to 15. The manager Ken was rude, belittling and uncaring, So the manager Ken said “He wasn’t opening the side he had already reserved for us for my Wife’s Birthday and that our party would be separated. Out of the 10 of us sat together. Three were two tables away in one direction and the other two were two tables away in the opposite direction. Then after that our waiter Zack messed up everyone’s order & argued that some of our guest didn’t order what they ordered. The hostess Tessa attempted to calm things down and contact the owner about the situation & the manager Ken yelled & argues with her about telling me the owner was there. While leaving once again right in front of me the manager Ken yelled & belittled a waitress because she asked a question. My Wife & I always enjoyed ourselves at Kobe’s but this may have been the last time ever going there & thee worst experience we have received. Only the cook & hostess apologized, not once did Ken say anything positive & not once did the owner show their face.
Just okay. Took family for a double birthday celebration, had reservations. Seated quickly and still waited 30 minutes before ordering! They NEVER came over to do the birthday celebration at our table even though we reminded them. Chef was not very interactive with the table, didn't talk to us or smile. Cooked the food and left. Waitress was forgetful and not around often. Still think they are very overpriced so we only come for special occasions. Too bad this time wasn't put to par. Food was good, experience not so good.
Normally I go there and we all get a good portion. The person I went there with asked for some of my fried rice, which isn’t a problem. My guest also paid full price for their own food. The cook gave my guest some of my rice but I noticed the cook was given us far less than everyone else. My portion looked kid size compared to everyone else’s. When I asked what was going on, the cook acted as if I was dumb. I never experienced this at Kobe’s and I go quite often. I’m not sure if it was because we were the only Blacks at his grill, but it surely felt like we were treated less than.
Was a little disappointed in the waitress, she actually seemed like she was in another world and was not paying attention to her table at all. Someone asked for a fork she walked away about 7 feet came back and completely forgot who asked for it. Never asked if we needed drinks refilled. Had to ask several times for white rice to be brought out. The cook was not even interactive with the patrons so with the waitress already being terrible he didn’t help make the situation any better.
We had a 7:00 reservation, got there 6:50 & gave name.
All 6 in party present @7:00
We did not get seated until 7:45!!!
Sat in bar to wait, drinks too expensive!
Hibachi chefs usually entertain, this one did not.
Server took away friends water glass, never brought back.
Never checked to see if we wanted refills on drinks.
We dine out a lot, won’t return here.
I had a reservation and I was pushed to the side and told multiple different wait times . The hostess was very rude and unorganized. I’ve NEVER had a issue before and was really upset that I wasn’t able to sit down at a table even with a reservation.
Server was not that attentive-seemed like he may have had too many tables? Not sure. All he had to do once we were eating was keep drinks filled...not sure what was happening there...
Our chef Harto was the best we have ever had there. He made the experience. The food as always was outstanding and we had enough left over to have it for lunch the next two days!
Food is good. I am not a fan of mandatory gratuity, I don't like being told I have to tip. I tip very well on my own, however being forced to tip earns them less money.
Terrible!! I walked in with a party of 10, of course with my Open Table reservation. The two very unprofessional host at the door stated that my reservation did not matter and that they refer to it as “Priorty Seating” so what was suppose to be a 6pm reservation turned into a feeling of a regular walk in on a busy night! We were not seated until 6:45pm! I WILL NEVER DINE HERE AGAIN!! The staff is EXTREMELY UNPROFESSIONAL! The Manager wasn’t helpful at all. He hid behind his counter not wanting to deal with the issue at. I’ve never experienced anything like it. A reservation is a reservation in my book! I mean I understand 5 or 10 minutes if things are not totally ready but 45 minutes???!!!! Really Kobe??
Celebrating a birthday.
We waited about 40 mins for a table even though we had reservations.
It was my 48th birthday and I was treated to a awesome dinner. The people at the table were friendly and very interactive. The Chef was great and the food was very very very good, the server did a great job. Overall it was awesome and I will return.
Kobe’s is a family favorite! You get a ton of food which is absolutely amazing! Our hibachi chef was Denny, he is extremely entertaining and really allows you to enjoy your experience!! No matter the request they look out for their customers. The staff is really friendly. Typically, we do not experiment any issues, but during my last visit the host and hostess were struggling with multitasking by arranging tables and handling reservations. We experienced a thirty minute wait time even with reservations. I’m not too terribly upset, because I’m sure they were just learning. I would hope next time they had more staffing support to help with hostess stand.
The cook was great and funny! This is my favorite place to eat. The food is AMAZING!
Good food and service fast service friendly Staff nice atmosphere
We had a party of seven. three if us got sick with diarriah. I called and spoke with manager 1/14/19. He said he would give me a call back that day or the next day. I have YET to receive a phone call. VERY POOR MANAGEMENT AND CUSTOMER SERVICE TO SAY THE LEAST. For someone to spend $204.00, that's a very poor response to a customer. McDonalds does better than that!
They seat too many people at a table which makes it hard to eat and have any room to sit.
I WENT TO KOBES FOR MY FIANCE BIRTHDAY AND BY FAR IT WAS THE WORST EXPERIENCE EVER. I MADE A RESERVATION FOR 7 PM FOR 110 PEOPLE, WHEN I ARRIVED I STILL WAITED ALMOST 30MINS TO BE SEATED. OUR CHIEF WAS VERY PLEASANT AND FRIENDLY. HE DID AWESOME TRICKS AND THE FOOD WAS GREAT. I ORDERED SOME ONIONS RINGS AND SHRIMP AS A APPETIZER AND I DIDNT QUITE LIKE IT, I ASKED THE WAITER TO SEND IT BACK BECAUSE I WASNT PLEASED WITH THE FOOD. SHE STATED THAT SHE WOULD GET HER MANAGER AND THAT HE WOULD TAKE CARE OF IT. THE MANAGER APPROACHED THE TABLE AND ASKED WHAT WAS WRONG WITH THE FOOD( ONION RINGS) I EXPLAINED TO HIM THAT THEY WERE REALLY GREAZY AND THAT I DIDNT LIKE THEM AND ASKED IF HE COULD JUST TAKE THEM OFF, HE PRESEEDED TO SAY "WHEN YOU GO TO BURGER KING AND YOU DONT LIKE SOMETHING YOU CAN NOT RETURN IT BACK" I KINDLY IGNORED HIM BECAUSE THAT WAS EXTREMELY RUDE TO SAY TO A PAYING CUSTOMER. REMIND YOU THIS IS MY FIRST TIME BEING AT THIS PLACE. I NEVER HEARD FROM ANY RESTAURANT THAT IF YOU DONT LIKE SOMETHING THAT YOU CANT RETURN IT. HE TOLD ME EVEN IF I DIDNT LIKE IT I STILL HAD TO PAY FOR IT. I WAS HIGHLY UPSET BUT I DIDNT WANT TO RUIN MY FIANCES DINNER SO I JUST PAID FOR IT. I WILL NEVER RETURN TO THAT PLACE AGAIN. THE RESTAURANT WAS CLEAN BUT THE CUSTOMER SERVICE IS HORRIBLE EVEN DEALING WITH MANAGEMENT.
The chef put on a good show he is enthusiastic and has an excellent personality. We definitely had issues a woman complained her rice was not cooked and we all agreed with her but she was the only one to get a cooked fresh batch. The chef did say his rice was frozen and should not have been. I then noticed an extra $4.00 for fried rice on my bill so I paid for uncooked crunchy rice. I’ve been to this restaurant before and with each dish being between $35 and $40 the portions have definitely gotten smaller it’s just not worth it. In addition, I made a note on this reservation I had a 13 year old and wanted a cake and her birthday celebrated, but no one paid any attention to this. There was an older woman at the same area as us who had a birthday and she got all the attention. I took a friend of mine-a single mother and her daughter and daughter’s friend who have been having a rough time and all wanted to do was surprise her with some cake, fun, and special attention for her birthday. Her mother even pulled the server aside prior when the chef was paying attention to the other woman about her birthday and we had to say again it’s her birthday as well!!! So we had to tell her again it was her daughter’s birthday. When the cake and candle came out for the other person her daughter didn’t get one despite both of us asking the server for this. Our server did not bring us water until we asked again, the server also took food we weren’t finished with, and no one had fresh drinks and we finally gave up. I’m not happy at all with the service it was embarrassing and I won’t be back. My friend drank a glass of wine and basically passed out it was going so bad. I have no photos it’s a night I spent $140.00 and want to forget. The thirteen year old I’m sure will always remember not getting her own cake and candle!
Great food and service. My favorite place to eat!
My sons love going to Kobe. We get a lot of food but I'm just not fond of vegetables so that is wasted on me. But I love the shrimp and filet mignonette with their yum yum sauce! Love watching the food being prepared right in front of us. And we had the best chef! He was so much fun!
Have eaten here several times, staff is very attentive and food is fantastic with very large portions, always a great experience.
The food and service were great. The only complaint we had was that they crowd too many people around the hibachi tables. Seated 12 of us. It would be more comfortable with 9.
The food was fantastic! The beer selection is very limited especially for craft beer drinkers. The staff was great and the Chef was awesome. We will definitely go back. 6 year had a good time too.
Standard menu, standard solid experience. The chefs make the dinner and are key to everyone’s dining experience. We come for special occasions as it’s a tad pricy. My daughters a big fan and it was her birthday.
Dinner was fun and the restaurant was jam packed. Our chef was very friendly and all the food was cooked perfectly.
Went Christmas Eve. All the food was served warm to cold. Food was served so fast that it didn’t seemed cooked. We were rushed through everything. Even when they gave us boxes they were grabbing our plates before we could get done. Next thing they were bringing the next group of people before we could even get our coats on.
Enjoyed watching the food be prepared right in front of you. Great food.
Went out for a coworker's Birthday after work. We loved it! Great food, great service! Very entertaining!!
We took my daughter there for her birthday,it was her first time at kobe. I paid 14 extra dollars for a birthday package. The food was great, fresh and tasty, my comments would have t ok be on the service, no sooner had we sat down then our salad and soup were put in front of us , my salad was a very small portion and looked a little withered, the chef came to prepare the food and was not very sociable , the waiter brought my rice before I had finished my soup and salad , the food was cooked and as soon as we had started eating the server came with a gone, banged it 5 times and er had to sing happy birthday, then the cheesecake, and the server asked if we needed to go boxes, we had only just started eating! The guy came to clean the table and accidentally took my daughters cheesecake ,he assumed she'd finished. Finally we had our picture take no background just a blank wall, I must day I paid the extra for the bday package as I thought it was gonna be something special but it was a big disappointment.
The BEST hibachi. Who else serves noodles AND rice included??? Always have a good experience. Went on a double date plus our toddler: the chef even engaged our 2 year old son. Delicious. A little pricey, but it’s 2-3 meals worth of food even for a big guy like me. Steak and scallops, always.
Food was excellent. But I’m not a fan of the automatic 15% gratuity for parties of 1-5 (parties of more than that are 18% automatically added). I would hav likely tipped more but when it’s added automatically like that for a small party I’m kind discouraged from doing so.
We had a great time. The food was delicious. I only wish that our chef was a little more energetic.
food was better than expected. The hot tea was lukewarm.
Went with my family for our daughter-in-laws 25th birthday. Kobe was very accommodating and flexible when I thought I would need to add to our count of persons. We were seated right away and our waitress came over promptly and took our drink order. It was a very fun evening, relaxing yet energetic and we all had food that was to die for and only one out of us 10 finished the entire meal, the rest of us took home half!
This was my second time here and I will be back again.
Tom, our chef was awesome!