Kelseys Original Roadhouse - Waterloo
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
I always order the fish and chips, however, this time I wish I had ordered something different. The fish was not even warm and the fries were undercooked. Kinda' disappointing.
food was great, the waitress that served us was awesome.. we will be back
We had a lovely time with great food
Very relaxing enjoyable dinner. Great service.
The food and service were A1. Our new favorite eatery.
With everything currently going on, the staff was very friendly and the service was excellent.
Steak was OK. Vegetables were overcooked. Caesar salad came without dressing.
Great food (I got the messy fish and it was delicious). Service was fast and the waiter was very nice. We asked if he had seen any good movies lately while paying for the bill and he thought for a bit and then recommended two movies he recently saw (goes above an beyond). As we were about to stand up to leave the Manager came out and asked if we enjoyed our meal. He noticed my boyfriend was wearing a pokerstars tshirt and then they engaged in a 5 minute conversation about it. He was genuinely very interested and it made the experience so much better. Great when staff engage with you on things other than food!
All about the ribs.
Overall good experience with diverse menu selections. Great place for children and excellent selection of children menu items. Service was very prompt and food was good quality
I love the new menu especially the messy fish!
Service was great but I do find the prices a bit high.
Still a great place to eat occasionally
Fast service! Great food! Had the chipotle shrimp fettuccine and it was amazing!
Horrible staff. Had 5 different people serving us and order was wrong at first. 2 people had 2 same deserts but they both looked different. One had different sauce then the other. Just bad overall. Sunrise center has way better service and food
My experience at a Kelsey's is usually OK...but I have to mention that my food was really aweful! I ordered the fish and chips - the chips were dried out and tasteless....and and the fish was not good. The coating on the fish was too much - too thick and very crusty and hard. Looking back I really should have sent it back instead of just picking at the parts I actually could eat. The restaurant was not full of peole but the noise level was not great ...quite noisy.
We arrived early for our reservation but we were seated right away. Our waitress was excellent as was the food. Very enjoyable experience for all of us.
Our server (wish I could remember her) provided excellently customer. The food was delicious - as usual.
Our group of ladies meet each yr for lunch at Kelsey’s- we tend to stay too long, just chatting and enjoying ourselves. The staff never rush us and we so appreciate this. Good job!
Food was delicious. Waitress was great overall excellent
We enjoy the food, service is usually good! Fairly clean. Music is a little loud.
Served a raw burger. As I waited for a proper burger to be remade the rest of my party had dinner and I ate alone while they all had to wait for me to finish waited. Manager didn’t even apologize.
Our overall experience for our daughters birthday was great, staff and service was great, food was great except for one issue there were almost no options for our daughter who is allergic to eggs and milk products. She would have been happy with a grilled chicken breast and salad but we learned all of your chicken is soaked in milk.
Went for a birthday celebration! Food was amazing. Noise level was a little higher than I would have liked, but it was dinner and very busy! Our server was very attentive and pleasant . All and all, a good time!
Friendly service and great food!
Even though I booked a table they made me wait for 15 minutes and later told me that there were no spots available even though I could see 4 open tables.
Was good, the hostess or server that greeted us wasn’t the friendliest but food and our server was good
Our server was very nice, polite and prompt to serve us. Our food came out cold, it was so loud we were screaming at each other to have a conversation, and our food took almost 45 minutes to come out. Another couple sat down, ate and left by the time we got our food - which was 2 apps and a burger. We usually love Kelsey’s but would not recommend the Waterloo Location.
We were seated as soon as we arrived in a lovely booth that was comfortable and private. Our server was great but the food wasn’t anything to write home about. Noise level was high but have to take in count it was a Saturday evening and place was filled to capacity. If you want a romantic dinner, this is not the place for you.
Manager seated us and set the tone for the friendly staff. Appetizers were good, entree was as expected. Steak was grilled perfectly as specified. Sides were a bit small, but not bad. Cheese cake was better than expected. Not fine dining, but that is not the intent. Great spot overall.
Your staff was warm and welcoming. Our waitress Paige T was friendly and receptive to our questions and she was kind to make a suggestion when I asked her. Our food arrived at a good temperature and portion and it was also quite tasty. Overall, we were happy with the food and service. Thanks
Shrimp and flatbread apples were great
Waiter was wonderful. Upbeat without being over the top. Checked on us just enough without being annoying.
Food was great, just the right amount. Everyone at my table had ordered something different and each plate was thoroughly enjoyed.
Will definitely be back, not sure why I hadn't returned in years ...
Food was alright, service was alright. Nothing special, not in a rush to go back.
Everything was fantastic. The food, the atmosphere and service were superb.
Great food and value. Our waiter did a great job. When at capacity, very noisy and hard to hear your conversation.
Our server was exceptional. Food was great.
Restaurant was extremely loud. Very bad echo. Couldn’t speak with people at our table. Food was mediocre quality. Service was very slow. Server left dirty dishes on the table long after we finished eating. In fact, even after she served desserts, she still left the dirty dinner dishes on the table...even though she walked away empty-handed. It was unpleasant trying to eat desserts while smelling the leftover dinner on our dirty plates. Eventually J got her attention and requested she take the plates away. Server wasn’t attentive. Menu wasn’t unique. Won’t return.
Was a surprise 60th birthday for my wife. Our server was FANTASTIC!!! Hard to deal with 20 plus people including kids but the entire staff made it so memorable. Thank you so much
We loved the atmosphere , food and service! Great place to eat at a reasonable price. Definitely will be back! :)
Nachos are the best!
Salt and Pepper wings had too much salt. Mild buffalo wings were not med, they were hot.
Nachos were not hot. Cheese was cold, chilli was too lumpy, may have been sitting waiting for the wings to be ready. The wings were hot.
Margarita was very good.
Service was slow . We waited quite a while before our meal came even though it was not busy when we arrived - 5:45 on a Thursday night.
We'll go back another time and order something different and see how it goes.
Kelseys Original Roadhouse - Waterloo does offer delivery in partnership with Skip The Dishes and Uber Eats. Kelseys Original Roadhouse - Waterloo also offers takeout which you can order by calling the restaurant at (519) 772-1983.
Kelseys Original Roadhouse - Waterloo is rated 4.4 stars by 48 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.